SanMar

Account Manager

• Develop and deliver focused presentations and follow-up with individuals, small and large groups, as well as sales team.
• Demonstrate strategic planning and execution through proper scheduling and documenting in our CRM; utilize reports and tools provided and meet planning expectations.
• Investigate and explore customer’s opportunities and challenges through effective questioning and active listening; establish an identified need; propose relevant solutions.
• Effective pre-planning development of action plans and schedules to maintain customer relationships.
• Navigate efficiently through internal customer database; locate and document customer information.
• Negotiate, structure, and close complex opportunities with a focus on creating a win/win.
• Sell SanMar’s value proposition effectively through targeted presentations and conversations.
• Explain and demonstrate the features and benefits of SanMar’s marketing tools to external customers.
• Plan air, car, hotel travel for thorough customer interaction and mitigation of company expenditure.
• Perform other duties as assigned.
• Comply with all policies and standards.

Territory Manager

Director

• Hire, train, and motivate teams focused on merchandising/product development, product quality, technical design, and color management. Ensure that SanMar’s “be nice” and “tell the truth” values are at the core of the culture for the new office.
• As the top-level liaison to SanMar’s United States based operations (SMUS), effectively partner with peers to ensure high levels of internal customer service and strong global alignment in responding to challenges across the supply chain.
• Serve as SanMar’s executive level liaison by building meaningful relationships with factory leadership across the region. Model SanMar’s ‘business is personal’ strategic approach to vendor relationships in all interactions with our supply base.
• Travel extensively to meet with partners, gather best practices, and champion organizational alignment across SanMar’s global supply chain. While the Dubai office will manage vendors in Africa and the Middle East, travel throughout Asia and Central America is required to build a sufficient understanding of SanMar’s entire global network.
• Model and drive a continuous improvement mindset across SanMar’s vendor base. Continuously strive for ways to eliminate inefficiencies and improve quality – from the factory floor to the way we partner with factories to place Purchase Orders.
• Evaluate and propose new vendors and geographic opportunities that align with SanMar’s sourcing strategy. Develop a strong working knowledge of the key apparel producers in the region, their relative strengths/weaknesses, and ensure they understand SanMar’s sourcing model and the values we bring to our factory partners.
• Develop an understanding of current product line, competitive landscape and sales trends in our channel and drive initiatives/propose new styles that reflect the strengths of SanMar’s vendor base, provide exceptional value to our customers, and align with business trends.
• Prepare annual budgets for SanMar Global Sourcing-Dubai and provide regular reporting back to SMUS on performance to plan.
• Responsible for all other aspects of the SanMar Global Sourcing-Dubai office - ensure benefits are appropriate and aligned with SMUS, comply with all local laws/rules/regulations, manage required IT installations and support, etc.
• Perform other duties as assigned.
• Comply with all policies and standards.

Managing Director

Software Engineer

• Work across all stakeholder areas to translate business requirements into high performing solutions that meet the business needs and ensure the best operational practice.
• Monitor, identify, design, and deliver changes to system environments from end user feedback to improve software performance and fix software defects.
• Act as consultant and change steward in the optimization of current solutions and the technical development of new solutions.
• Provide day-to-day delivery of system features and functionality to improve distribution performance, throughput and quality.
• Design, code, debug, review, and unit test Distribution facing systems.
• Configure, troubleshoot, and refresh platform and infrastructure components as needed.
• Define and document test cases as required for build verification; cross-functional involvement in build and User Acceptance testing activities as required.
• Work closely with IT support analysts, DC staff, and DSaP team members to quickly research, diagnose, and troubleshoot real-time issues, including equipment, platform, or application related issues.
• Backup Tier III on-call support to assist the System Administration team in troubleshooting deployment escalations or production issues and assistance with Tier III incident queues as needed.
• Provide onsite hands-on guidance and support for floor-level implementations, enhancements, and issue resolution as needed.
• Create quality documentation on systems, tools, and processes for internal team and IT Service Desk use.
• Perform other duties as assigned.
• Comply with all policies and standards.

DSaP Developer

System Administrator

• Provide day-to-day delivery of system features and functionality to improve Distribution performance, throughput, and quality.
• Configure, troubleshoot, and refresh platform and infrastructure components as needed.
• Conduct, define and document test cases as required for build verification; cross-functional involvement in build and User Acceptance testing activities as required.
• Work closely with IT support analysts, DC staff, and 3rd party vendors to quickly research, diagnose, and troubleshoot real-time issues, including equipment, platform, or application related issues.
• Provide primary on-call Tier III functional support for Distribution or IT related incidents with the awareness to escalate to other technical resources as appropriate.
• Manage related software accounts including new accounts, updates to existing accounts, account terminations, and audits to ensure compliance and security.
• Conduct device and peripheral training and support to Distribution staff as needed.
• Provide onsite hands-on guidance and support for floor-level implementations, enhancements, and issue resolution as needed.
• Communicate infrastructure project status and incident resolution steps to the appropriate stakeholders.
• Create quality documentation on systems, tools, and processes for internal team and IT Service Desk use.
• Perform other duties as assigned.
• Comply with all policies and standards.

Territory Manager

Managing Director

DSaP Developer

System Administrator – Distribution