SanMar

Accounts Receivable

• Manage customer relationships with SanMar by monitoring customer payments and recognizing opportunities for business building and risk management.
• Communicate with customers primarily over the phone and secondarily via email to ensure payments are made in a timely fashion, and negotiate in a collaborative manner.
• Communicate professionally and with empathy, in a service-oriented manner on both inbound and outbound calls with customers.
• Handle and diffuse potentially stressful or tense situations by demonstrating patience and understanding.
• Provide timely approval of orders for assigned accounts; cover for teammates as needed.
• Work with the various credit terms offered to SanMar’s customers.
• Manage customers within the credit limit guidelines given; increase credit lines by obtaining necessary information to accommodate limit reviews.
• Maintain customer information accurately through various systems, and accurately note all communications and interactions.
• Perform other duties as assigned.
• Comply with all policies and standards.

Accounts Receivable Representative

Director

• The Managing Director, SanMar Global Sourcing–Dubai leads SanMar's Dubai-based sourcing office.
• The Managing Director will manage SanMar's supplier network across the Middle East, South Asia, and Africa, responsible for supplier relationships and overall management including product development and all performance aspects including factory compliance, margin, quality, and delivery.
• Serve as SanMar’s executive level liaison by building meaningful relationships with factory leadership across the region.
• Develop a strong working knowledge of the key apparel producers in the region, their relative strengths/weaknesses, and ensure they understand SanMar’s sourcing model and the values we bring to our factory partners.
• Responsible for all other aspects of the SanMar Global Sourcing-Dubai office - ensure benefits are appropriate and aligned with SMUS, comply with all local laws/rules/regulations, manage required IT installations and support, etc.

Managing Director

Analyst

• Review credit applications by pulling credit reports, requesting trade references, and evaluating financial statements and other relevant information to make complex credit decisions with limited oversight that promote customer sales growth while managing risk within SanMar’s guidelines.
• Evaluate existing customer credit files requesting and evaluating financial statements, account history, competitor analysis, and additional options that may be required to facilitate increased credit terms such as personal guaranties and letters of credit.
• Communicate with SanMar’s customers to learn more about their business, request information, negotiate and provide options that may assist with achieving mutually successful results.
• Communicate with internal teams, sharing results of credit reviews, provide guidance as necessary to assist those teams in their efforts that are impacted by the credit review.
• Review Custom orders, determining deposits and terms for these orders, maintaining custom order record keeping in the custom order log.
• Monitor and provide reporting on specific customers and customer segments.
• Maintain customer account information in SanMar’s databases.
• Perform other duties as assigned.
• Comply with all policies and standards.

Senior Credit Analyst

System Administrator

• Work closely with IT support analysts, DC staff, and Distribution Systems team members to quickly research, diagnose, and troubleshoot real-time issues, including equipment, platform, or application related issues.
• Provide day-to-day delivery of system features and functionality to improve Distribution performance, throughput, and quality.
• Design, code, debug, and unit test Distribution facing systems.
• Provide Tier III functional support for Distribution or IT related incidents with the awareness to escalate to other technical resources as appropriate.
• Configure, troubleshoot, and update platform and infrastructure components as required.
• Deliver device and peripheral training and assistance to Distribution staff as necessary.
• Offer onsite hands-on support and guidance for floor-level implementations, enhancements, and issue resolution as needed.
• Aid in coordinating, scheduling, and allocating resources for software and hardware upgrades.
• Communicate project status and incident resolution steps to relevant stakeholders.
• Define and document test cases as needed for build verification; engage in cross-functional build and User Acceptance Testing activities as necessary.
• Produce high-quality documentation on systems, tools, and processes for internal team and IT Service Desk utilization.
• Perform other duties as assigned.
• Comply with all policies and standards.

Systems Administrator, Distribution

Account Manager

• Develop and deliver focused presentations and follow-up with individuals, small and large groups, as well as sales team.
• Demonstrate strategic planning and execution through proper scheduling and documenting in our CRM; utilize reports and tools provided and meet planning expectations.
• Investigate and explore customer’s opportunities and challenges through effective questioning and active listening; establish an identified need; propose relevant solutions.
• Effective pre-planning development of action plans and schedules to maintain customer relationships.
• Navigate efficiently through internal customer database; locate and document customer information.
• Negotiate, structure, and close complex opportunities with a focus on creating a win/win.
• Sell SanMar’s value proposition effectively through targeted presentations and conversations.
• Explain and demonstrate the features and benefits of SanMar’s marketing tools to external customers.
• Plan air, car, hotel travel for thorough customer interaction and mitigation of company expenditure.
• Perform other duties as assigned.
• Comply with all policies and standards.

Territory Manager – Upstate NY, Western MA, VT

Supervisor

• Day to day supervision and oversight of imaging/postproduction team
• Oversee and communicate resourcing needs, booking freelance imaging staff when needed
• Maintain uniform processes (SOP’s) for imaging/postproduction team
• Responsible for leading Imaging Services across lifestyle, on figure web and product shoots
• Work cross-functionally with production team and Design Directors to vet print layouts
• Ensure design teams have all images they need for print proof rounds
• Collaborate with internal Digitech to develop image review process
• Collaborate with Digital Product team to ensure hand-off of image assets
• Manage the flow of image assets through all post-production stages
• Ensure Imaging team follows appropriate processes, procedures, forms and job tracking
• Own workflow for finished projects, delivering final files in varying formats
• Process and accurately expense Imaging-related invoices and bills
• Assist Manager, Studio Ops with data augmentation
• Anticipate and effectively mitigate problems
• Coach, mentor, and provide feedback to team
• Perform other duties as assigned
• Comply with all policies and standards

Supervisor, Imaging

Customer Specialist

• Proactively make outbound calls across various lead types to both existing and potential customers within your designated territory; foster meaningful conversations to determine unique requirements and challenges, qualify potential spending on wearables, while also offering practical and imaginative solutions to meet their needs.
• Create and implement an effective sales approach to leverage opportunities and secure a greater share of the customers spend.
• Proactively educate customers on the advantages of choosing SanMar as their preferred supplier, emphasizing our unwavering commitment to quality, inventory, product selection and customer satisfaction.
• Collaborate with Territory Managers to share valuable insights about customers they may not have encountered before; assess and qualify customers for Account Executive assignment as necessary.
• Enter data into Salesforce CRM with learned information about customers, creating new or enhanced opportunities for AE's and/or Territory Managers.
• Serve as a product and industry expert, demonstrating profound understanding of SanMar's product offerings, marketing tools, and solutions to effectively communicate their value and relevance to customers; stay abreast of industry trends and competitors to provide informed advice and service to customers.
• Keep customers well-informed about products, updates, new offerings, marketing programs, and opportunities to enhance their business.
• Complete and meet deadlines for all lead lists, calling initiatives and other assigned projects, achieving the expected volume of proactive customer contacts.
• Participate in and contribute to various industry trade shows, effectively analyzing potential growth opportunities while enhancing customer relationships, education and engagement.
• Perform other duties as assigned.
• Comply with all policies and standards.

Customer Outreach Specialist

Account Executive

• Responsible for a portfolio of strategic accounts, nurturing long-lasting relationships with our customers.
• Utilize a thorough understanding of the customer's unique needs, preferences, and goals to provide tailored solutions, services and experiences.
• Leverage Salesforce and other tools to capture and gather critical customer insights, thereby strengthening relationships and partnerships.
• Prioritize customer satisfaction above all else.
• Serve as the main point of contact for customers; address inquiries, resolve issues, and ensure their needs are met promptly and effectively; independently make decisions that enhance customer experience.
• Process orders and handle return authorizations while keeping the customer informed of status updates.
• Strategically partner with Channel Managers to create a seamless customer experience, ensuring a united approach to customer satisfaction and account growth.
• Serve as a reliable backup for customer support and assist fellow team members as required.
• Serve as a product expert, demonstrating a deep understanding of our products and services to effectively communicate their value to customers.
• Proactively assess industry trends and competitors, foreseeing changes and providing strategic insight to advise and serve customers.
• Maintain regular and proactive communication with customers via email, phone, and over virtual platforms such as Teams, Zoom, or other video conferencing tools.
• Ensure customers are informed about products, updates, new offerings and marketing programs, demonstrating knowledge of their goals by effectively aligning these opportunities with customer strategy to enhance their business.
• Proactively and independently identify and resolve challenges and issues that may arise in the customer relationship, working collaboratively with other teams to find creative solutions.
• Serve as a customer advocate within the organization, focusing on and creating strategies to enhance customer loyalty and retention, going beyond sales metrics to create a best-in-class customer experience.
• Demonstrate knowledge of customer and end-user goals by proactively offering strategic product and marketing tool solutions.
• Develop creative presentations and flyers for new opportunities.
• Attend industry trade shows and customer events to enhance customer relationship and drive retention.
• Perform other duties as assigned.
• Comply with all policies and standards.

Account Executive II, Strategic/Channel

Customer Support

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

Customer Service Representative

Customer Service Rep I

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs, and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

Customer Service Representative I

• Conduct daily cold calls and field visits to identify and win unassigned or low-volume decorator accounts.
• Cultivate deep, trusted partnerships with local decorators to become their preferred blank apparel supplier.
• Uncover decorator pain points through active listening to position SanMar basics as a high-margin solution.
• Deliver high-energy product presentations showcasing the quality, value, and reliability of core basic lines.
• Educate and demonstrate to small-scale decorators on how to leverage SanMar’s marketing tools to grow their retail sales.
• Document all cold calls, lead interactions, and field activities daily within the CRM database.
• Design efficient travel schedules and territory routes to maximize face-to-face customer time and build relationships.
• Perform other duties as assigned.
• Comply with all policies and standards.