SanMar

Customer Support

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs, and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

Customer Service Representative I

Account Manager

• Conduct daily cold calls and field visits to identify and win unassigned or low-volume decorator accounts.
• Cultivate deep, trusted partnerships with local decorators to become their preferred blank apparel supplier.
• Uncover decorator pain points through active listening to position SanMar basics as a high-margin solution.
• Deliver high-energy product presentations showcasing the quality, value, and reliability of core basic lines.
• Educate and demonstrate to small-scale decorators on how to leverage SanMar’s marketing tools to grow their retail sales.
• Document all cold calls, lead interactions, and field activities daily within the CRM database.
• Design efficient travel schedules and territory routes to maximize face-to-face customer time and build relationships.
• Perform other duties as assigned.
• Comply with all policies and standards.

Territory Manager, Basics

• Develop and deliver focused presentations and follow-up with individuals, small and large groups, as well as sales team.
• Demonstrate strategic planning and execution through proper scheduling and documenting in our CRM; utilize reports and tools provided and meet planning expectations.
• Investigate and explore customer’s opportunities and challenges through effective questioning and active listening; establish an identified need; propose relevant solutions.
• Effective pre-planning development of action plans and schedules to maintain customer relationships.
• Navigate efficiently through internal customer database; locate and document customer information.
• Negotiate, structure, and close complex opportunities with a focus on creating a win/win.
• Sell SanMar’s value proposition effectively through targeted presentations and conversations.
• Explain and demonstrate the features and benefits of SanMar’s marketing tools to external customers.
• Plan air, car, hotel travel for thorough customer interaction and mitigation of company expenditure.
• Perform other duties as assigned.
• Comply with all policies and standards.

Territory Manager

• Manage and grow account base of retail-focused decorators and merch printers; build relationships with potential customers in retail decoration market.
• Negotiate, structure, and close complex opportunities with a focus on creating value for both the customer and SanMar.
• Sell SanMar’s value proposition effectively through targeted presentations and conversations with executives at the corporate level and support presentations and other communications regarding strategic plans together with Territory Managers to the office level.
• Build strong customer relationships with key executives and managers at the corporate office.
• Be a resource for Territory Managers on big opportunities at the local office level.
• Understand the strategic goals, trends and other impactful information relevant to the growth of the strategic account and communicate this information effectively and efficiently across members of the sales and operational teams.
• Negotiate, track, and implement effective incentive and other pricing and product programs.
• Act as the customer’s advocate to push for change and improvements to meet customer demands with a focus on improving the customer experience.
• Work to reduce operational friction or inefficiencies between large strategic accounts and SanMar.
• Keep Salesforce up to date with key activities, meetings, communications and related information.
• Develop impactful sales and marketing plans at the corporate level and effectively develop action plans with the strategic account to implement across all offices.
• Work with sales analytics team to collect and analyze data concerning Strategic Account sales, profitability, programs and activities and work collaboratively across sales team to understand changes in business trends.
• Perform other duties as assigned.
• Comply with all policies and standards.

Customer Service Representative I

Territory Manager, Basics

Territory Manager, Basics

Territory Manager

Strategic Account Manager, Retail Decorator, Merch Printer