SanMar

Analyst

• Work with stakeholders and users to gather and refine business requirements to help plan and execute solutions that meet business needs and ensure best operational practice.
• Research, analyze, and troubleshoot SanMar distribution systems; understand the operation and dependencies of the solutions and processes, and how they are used by business customers.
• Assist Project/Program Managers with creation of detailed project plans and frameworks; primary responsibility for execution of critical project milestones and related status reporting.
• Create quality documentation on systems, tools, and processes for internal team and IT Service Desk use.
• Act as vendor point-of-contact for distribution related solutions and related peripherals.
• Provide distribution system subject matter expertise to business areas and end users.
• Provide Tier III functional support and/or training to Distribution staff and first/second line IT support teams; escalate to technical resources as appropriate.
• Work closely with technical teams to identify, design and deliver changes to system environments; ensure technical projects are in lock-step with functional requirements.
• Cross-functionally involved in build and User Acceptance testing activities.
• Create and implement training for Distribution Centers to ensure operational excellence
• Perform other duties as assigned.
• Comply with all policies and standards.

MH&P Analyst – Process

MH&P Analyst, Material Handling

Engineer

• Lead implementation of continuous improvement initiatives aimed at enhancing SanMar’s distributions systems and processes.
• Work with stakeholders and end users to plan and execute solutions that meet business needs and ensure best operational practice.
• Research, analyze, and troubleshoot SanMar distribution systems; understands the operation and dependencies of the solutions and processes, and how they are used by business customers.
• Assist Project/Program Managers with creation of detailed project plans and frameworks; lead execution of critical project milestones and related status reporting.
• Act as point-of-contact for vendors and industry members regarding distribution related solutions and related peripherals.
• Provide Tier III functional support and training to Distribution staff and first/second line IT support teams; escalates to technical resources as appropriate.
• Create documentation for systems, tools, and processes for internal team and IT Service Desk use.
• Subject matter expert for distribution systems end users.
• Work closely with technical teams to identify, design and deliver changes to system environments; ensures technical projects are in lock-step with functional requirements.
• Key consultant and change leadership in the optimization of current solutions and the technical design of new solutions.
• Cross-functional involvement in build and User Acceptance testing activities as needed.
• Perform other duties as assigned.
• Comply with all policies and standards.

Process Optimization Engineer

Operations

• Supervise a team that provides continuous training and guidance to Inside Sales.
• Apply professional expertise and company objectives to resolve complex issues with creativity and effectiveness.
• Responsible for aligning their team with the department, functional and company goals and guiding principles.
• Monitor daily operations of team including but not limited to productivity, accuracy, service level offered to internal customers, attendance, and call monitoring.
• Facilitate Inside Sales 360 Focus Groups, including follow-up communication and distribution of meeting notes.
• Review feedback, concerns, and call reasons to identify and share opportunities for improved communication and training.
• Provide Inside Sales Support training to new team members and supervisors.
• Collaborate with Sales Training to establish best practices/procedures for various programs and job functions.
• Partner with Sales and Sales Operations leadership to support decisions that shape the department’s direction.
• Ensure team members are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions.
• Tailor coaching style to their individual team members using the different methods, techniques, and evaluation criteria for obtaining results as trained.
• Maintain harmony among workers and resolve grievances.
• Prepare performance evaluations and meet with team members by scheduled deadlines.
• Continuously assess and improve policies, procedures, and systems to enhance efficiency and effectiveness.
• Perform other duties as assigned.
• Comply with all policies and standards.

Sales Operations Supervisor

Account Manager

• Sell SanMar’s value proposition effectively through targeted presentations and conversations with executives at the corporate level.
• Build strong customer relationships with key executives and managers at the individual account level and corporate office.
• Be a resource for individually owned and operated accounts on big opportunities.
• Understand the strategic goals, trends and other impactful information relevant to growth.
• Act as the customer’s advocate to push for change and improvements.
• Negotiate, track, and implement effective incentive and other pricing and product programs.
• Keep Salesforce up to date with key activities, meetings, communications and related information.
• Schedule appointments and meetings in advance, planning for multiple weeks at a time.
• Develop impactful sales and marketing plans.
• Work with sales analytics team to collect and analyze data concerning account sales.
• Perform other duties as assigned.
• Comply with all policies and standards.

Strategic Account Manager

• Sell SanMar’s value proposition effectively through targeted presentations and conversations with executives at the corporate level, and support presentations and other communications regarding strategic plans in collaboration with Territory Managers to the office level.
• Build strong customer relationships with key executives and managers at the individual account level and corporate office.
• Be a resource for individually owned and operated accounts on big opportunities at the local or national office level.
• Understand the strategic goals, trends and other impactful information relevant to the growth of the strategic account and communicate this information effectively and efficiently across members of the sales and operational teams.
• Act as the customer’s advocate to push for change and improvements to meet customer demands with a focus on improving the customer experience.
• Negotiate, track, and implement effective incentive and other pricing and product programs.
• Keep Salesforce up to date with key activities, meetings, communications and related information.
• Schedule appointments and meetings in advance, planning for multiple weeks at a time.
• Develop impactful sales and marketing plans at the corporate level and effectively develop action plans with the strategic account to implement across all offices.
• Work with sales analytics team to collect and analyze data concerning SanMar Sports account sales, profitability, programs and activities and work collaboratively across sales team to understand changes in business trends.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Help manage department attendance tasks including time off requests, holidays, leaves of absence and tracking individual statistics.
• Provide reporting as requested to supervisors and management related to department performance and attendance metrics.
• Assist Operations Supervisor with free demands, handling outgoing free demands and moving active free demands to active claim status.
• Update internal systems as needed when free demands expire.
• Post all payments into Salesforce.
• Monitor and communicate departmental birthdays and anniversaries to supervisors, including distributing SanMar Bucks.
• Oversee fax inbox and related inboxes during assigned timeframes.
• Support ad hoc projects and department initiatives as needed.
• Perform other duties as assigned.
• Comply with all policies and standards.

Credit Operations Coordinator

Accounts Receivable

• Manage customer relationships with SanMar by monitoring customer payments and recognizing opportunities for business building and risk management.
• Communicate with customers primarily over the phone and secondarily via email to ensure payments are made in a timely fashion, and negotiate in a collaborative manner.
• Communicate professionally and with empathy, in a service-oriented manner on both inbound and outbound calls with customers.
• Handle and diffuse potentially stressful or tense situations by demonstrating patience and understanding.
• Provide timely approval of orders for assigned accounts; cover for teammates as needed.
• Work with the various credit terms offered to SanMar’s customers.
• Manage customers within the credit limit guidelines given; increase credit lines by obtaining necessary information to accommodate limit reviews.
• Maintain customer information accurately through various systems, and accurately note all communications and interactions.
• Perform other duties as assigned.
• Comply with all policies and standards.

Accounts Receivable Representative, Spanish

Accounts Receivable Representative

Inside Sales

• Oversee a dedicated Customer Outreach team, providing hands-on leadership and support to ensure proactive engagement with current and prospective clients.
• Monitor daily outreach activities including outreach effectiveness, call quality, activity adherence and value, attendance, and productivity.
• Monitor the Outreach Dashboard for accuracy, and to provide a steady and sustainable workload.
• Responsible for aligning their team with the department, functional and company goals and guiding principles.
• Use seasoned professional concepts and company objectives to identify and develop areas of opportunity and resolve complex issues in creative and effective ways.
• Tailor coaching style to their individual team members using the different methods, techniques and evaluation criteria for obtaining results as trained.
• Ensure team members are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions.
• Prepare performance evaluations and meet with team members by scheduled deadlines.
• Work closely with Inside Sales Managers to participate in decisions that guide the direction of the department.
• Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements.
• Perform other duties as assigned.
• Comply with all policies and standards.

Supervisor, Inside Sales – Customer Outreach

• Lead, coordinate, and follow up with the Maintenance Engineers team across all DCs in maintaining the safety, repair, preventive maintenance, functionality and appearance of all MHE equipment, including rolling equipment, charging equipment, reach trucks, order pickers, pallet jacks, pump jacks, mart carts, and scrubbers.
• Coordinate, oversee and/or manage repair and maintenance work assignments performed by technicians, vendors and contractors performing maintenance.
• Maintain knowledge of equipment operations and general troubleshooting including conveyor jam or fault resolution, and all peripheral equipment including Print and Apply, Scanner Equipment, Automated storage and retrieval system, Tapers, Carton Erectors, Scale, Tote Tenders, Vertical lifts, Robot Cells, Stretch wrappers, and custom equipment that interfaces with the Material Handling System.
• Maintain normal operating conditions displayed on HMI; understand conveyor conditions and faults; provide training on procedures to start and stop each system and subsystem.
• Support and guide distribution centers in effectively managing their Computerized Maintenance Management System (CMMS).
• Act as primary contact for maintenance support across SanMars network of distribution centers; designate on site personnel for support contact for all shifts.
• Navigate exacta program; generate and review reports; execute container lookup and reassignment.
• Communicate with external vendor support as needed; log problems and provide information to resolve system issues.
• Set up process for parts reorder, review recommended stock parts with vendor, set up location and system for stocking parts on site.
• Participate in FSD creation process, follow process flow as described in the FSD (both controls and software).
• Perform other duties as assigned.
• Comply with all policies and standards.

Senior Maintenance Engineer

Account Executive

• Responsible for a portfolio of accounts, creating and fostering long-lasting relationships with our customers
• Learn unique needs, preferences, and goals of the customer to suggest tailored solutions and services
• Leverage Salesforce and other tools to capture and gather critical customer insights to create relationships and partnerships
• Prioritize customer satisfaction above all else
• Serve as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring their needs are met promptly and effectively; elevating requests when necessary
• Process orders and handle return authorizations while keeping the customer informed of status updates
• Strategically partner with outside Territory Managers to create a seamless customer experience, ensuring a united approach to customer satisfaction and account growth
• Serve as a reliable backup for customer support and assist fellow team members as required
• Develop a deep understanding of our products and services to effectively communicate their value to customers
• Study industry trends and competitors to advise and serve customers
• Maintain regular and proactive communication with customers via email, phone, and over virtual platforms such as Teams, Zoom, or other video conferencing tools
• Ensure customers are informed about products, updates, new offerings, marketing programs and opportunities to enhance their business
• Resolve challenges and issues that may arise in the customer relationship, working collaboratively with other teams to find creative solutions
• Act as a customer advocate within the organization, focusing on strategies to achieve sales metrics while building customer relationships
• Develop creative presentations and flyers for new opportunities
• Attend industry trade shows and customer events to enhance customer relationship and drive retention
• Perform other duties as assigned
• Comply with all policies and standards

Account Executive I

Customer Support

• Provide world class customer service for internal and external customers.
• Take inbound calls while maintaining professionalism and establishing positive rapport.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat.
• Provide basic troubleshooting including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs and technology.
• Participate in related duties and projects and perform other duties as assigned.
• Comply with all policies and standards.
• Shift hours: 8:45am-5:15pm PST; ability to work on computer for multiple hours with frequent interruptions.
• Quarterly travel may be required.

Customer Service Representative

Business Analyst

• Amass and analyze data from multiple internal and external sources to influence effective decision making by senior management.
• Take lead in requirement gathering, including appropriate supporting documentation.
• Evaluate multiple data sources and consistency approach to performance measurement results and data interpretation.
• Partner with departments organization wide to propose and implement reports, dashboards and similar tools critical to making strategic decisions.
• Track the impact of initiatives, along with bringing creative insight based on results on a weekly, monthly and annual basis.
• Assists with identifying root causes for problems and identifying solutions.
• Develop subject matter expertise in platform functionality and features.
• Assist with the development of content and the delivery of project communications and stakeholder management.
• Effectively communicate and document business and system information.
• Assist with project management and analysis within projects of significant size or impact.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer
• Learn computer system applications to accurately process transactions and maintain customer data
• Educate customers on products and services via phone, email, and chat communications
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution
• Build and maintain positive relationships with internal customers and team members
• Stay informed on all communications and training to ensure accurate protocols are followed
• Build knowledge of relevant company products, processes, programs and technology
• Participate in other related duties and projects as assigned by the supervisor or manager
• Perform other duties as assigned
• Comply with all policies and standards