SanMar

Software Engineer

• Work across all stakeholder areas to translate business requirements into high performing solutions that meet the business needs and ensure the best operational practice.
• Monitor, identify, design, and deliver changes to system environments from end user feedback to improve software performance and fix software defects.
• Act as consultant and change steward in the optimization of current solutions and the technical development of new solutions.
• Provide day-to-day delivery of system features and functionality to improve distribution performance, throughput and quality.
• Design, code, debug, review, and unit test Distribution facing systems.
• Configure, troubleshoot, and refresh platform and infrastructure components as needed.
• Define and document test cases as required for build verification; cross-functional involvement in build and User Acceptance testing activities as required.
• Work closely with IT support analysts, DC staff, and DSaP team members to quickly research, diagnose, and troubleshoot real-time issues, including equipment, platform, or application related issues.
• Backup Tier III on-call support to assist the System Administration team in troubleshooting deployment escalations or production issues and assistance with Tier III incident queues as needed.
• Provide onsite hands-on guidance and support for floor-level implementations, enhancements, and issue resolution as needed.
• Create quality documentation on systems, tools, and processes for internal team and IT Service Desk use.
• Perform other duties as assigned.
• Comply with all policies and standards.

DSaP Developer

System Administrator

• Provide day-to-day delivery of system features and functionality to improve Distribution performance, throughput, and quality.
• Configure, troubleshoot, and refresh platform and infrastructure components as needed.
• Conduct, define and document test cases as required for build verification; cross-functional involvement in build and User Acceptance testing activities as required.
• Work closely with IT support analysts, DC staff, and 3rd party vendors to quickly research, diagnose, and troubleshoot real-time issues, including equipment, platform, or application related issues.
• Provide primary on-call Tier III functional support for Distribution or IT related incidents with the awareness to escalate to other technical resources as appropriate.
• Manage related software accounts including new accounts, updates to existing accounts, account terminations, and audits to ensure compliance and security.
• Conduct device and peripheral training and support to Distribution staff as needed.
• Provide onsite hands-on guidance and support for floor-level implementations, enhancements, and issue resolution as needed.
• Communicate infrastructure project status and incident resolution steps to the appropriate stakeholders.
• Create quality documentation on systems, tools, and processes for internal team and IT Service Desk use.
• Perform other duties as assigned.
• Comply with all policies and standards.

System Administrator – Distribution

Technical Program Manager

• Supervise project team and their deliverables, providing day to day direction and insight to ensure that they meet their goals and deadlines.
• Coach and develop project team to meet their individual and business expectations, as well as to grow and excel within their roles.
• Manage a revolving portfolio of tasks and projects comprised of Material Handling systems and equipment, Hardware and Media management, and Storage and Capacity initiatives.
• Research, analyze, and troubleshoot SanMar handling systems; understand the operation and dependencies of the solutions and processes, and how they are used by the DCs.
• Identify and develop resource information (i.e., disaster response, strategic computing, information security and control).
• Work across all stakeholder areas to translate business requirements into high performing solutions that meet the business needs; ensure best operational practice.
• Create detailed project plans and frameworks; ensure team members are meeting milestones and reporting status.
• Provide distribution system subject matter expertise to business areas and end users.
• Work closely with Technical and Delivery teams to identify, design and deliver changes to system environments; ensure projects are in lockstep with functional requirements.
• Work closely with Distribution/Company leadership and primary resources to determine strategic focus and task prioritization, and long-term portfolio management.
• Perform other duties as assigned.
• Comply with all policies and standards.

Technical Program Manager, Distribution – Procurement

Inside Sales

• Lead a specialized, high-impact team while remaining actively engaged in day-to-day execution.
• Apply seasoned expertise and deep business acumen to solve complex challenges with creativity and precision.
• Responsible for aligning their team with the department, functional and company goals and guiding principles.
• Receive objectives and work closely with the Sr Manger to determine the optimal path to achieve—and exceed—them across diverse industries, sophisticated customers, and intricate workflows.
• Strategically delegate responsibilities, leveraging advanced judgment to align tasks with individual strengths, company policies, and best practices.
• Tailor coaching style to their individual team members using the different methods, techniques and evaluation criteria for obtaining results as trained.
• Oversee all aspects of team daily operations—productivity, quality, customer satisfaction, attendance, and call performance—with rigor and consistency.
• Keep the team fully informed of product updates, process changes, customer insights, and organizational developments.
• Prepare performance evaluations and meet with team members by scheduled deadlines.
• Partner closely with Outside Sales Channel Managers and Strategic Account Managers to align the team behind the shared vision set by senior leadership.
• Partner with Inside Sales leadership to provide critical input and execute initiatives that shape channel, strategic customer, and departmental direction.
• Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements.
• Perform other duties as assigned.
• Comply with all policies and standards.

Supervisor, Strategic/Channel Inside Sales

Technical Program Manager, Distribution – Process Optimization

QA Engineer

• Listen to internal and external calls of the Credit department staff, evaluating customer service, productivity, and job performance.
• Conduct desktop monitoring to evaluate team members’ job performance, productivity, and customer service, ensuring it is consistent with SanMar’s expectations.
• Prepare phone call evaluations of department staff in a timely and efficient manner.
• Complete Aging Reviews for Accounts Receivable Representatives as scheduled by the department Supervisors.
• Prepare written summaries for supervisors assessing how our representatives are doing in various areas of their jobs.
• Share call evaluations with department supervisors and representatives.
• Report any non-compliance or unusual issues to appropriate supervisor.
• Identify any potential training and coaching opportunities and send to appropriate supervisor.
• Maintain various reporting spreadsheets timely and accurately.
• Work closely with supervisors and team members to best support the goals of our customers and SanMar.
• Perform other duties as assigned.
• Comply with all policies and standards.

DSaP Developer

System Administrator – Distribution

Technical Program Manager, Distribution – Procurement

Supervisor, Strategic/Channel Inside Sales

Technical Program Manager, Distribution – Process Optimization

Technical Program Manager, Distribution – Process Optimization

Quality Assurance Specialist