Sandvik Group

Account Manager

• Build and maintain strong customer relationships
• Promote and sell the full Coromant product and service offering
• Identify new business opportunities and grow market share
• Collaborate with internal teams to deliver total customer solutions
• Use your technical expertise to consult on CNC machining and tooling applications
• Maintain and optimize the sales pipeline using CRM tools (MS Dynamics and Power BI) to ensure accurate tracking, forecasting, and follow-up on customer engagements

Customer Support

• Delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally
• Strengthening customer relationships, ensuring order accuracy, and supporting Sandvik’s commitment to service excellence
• Answer designated inbound calls from external customers and process sales orders received by phone
• Assess customer inquiries and route to the appropriate individual or department
• Take ownership of customer issues and ensure commitments are met accurately and on time
• Expedite urgent orders to meet critical customer delivery needs
• Escalate customer concerns to supervisors and collaborate on resolution when required
• Proactively inform customers of order status changes, backlog issues, and delivery updates
• Utilize available tools and resources (allocation, stock availability, job prioritization) to fulfill customer requirements
• Partner with the Expeditor to ensure accuracy of customer backorder information
• Stay current on industry developments, competitive offerings, and market conditions affecting customers
• Build working knowledge of Sandvik products and their applications for assigned customer groups

Customer Support Representative

Manager

• Oversee all functions supporting the sales of spare parts
• Lead demand planning activities and optimize inventory
• Proactively identify and manage parts availability risks
• Collaborate with customers and sales teams for forecasts
• Develop and communicate KPI reporting internally and externally
• Lead, coach, and develop a team of supply chain planning specialists
• Support strategic planning aligned with Parts & Services strategies

Parts Support Manager

Sales Engineer

• Build and maintain strong customer relationships
• Deliver the full Coromant product and service offering
• Identify new business opportunities and grow market share
• Collaborate with internal teams to deliver total customer solutions
• Use your technical expertise to consult on CNC machining and tooling applications
• Maintain and optimize the sales pipeline using CRM tools to ensure accurate tracking, forecasting, and follow-up on customer engagements

Solutions Engineer

• Design, build, and create integration solutions that connect systems, domains, and data across Sandvik Coromant.
• Deliver reliable, secure, and scalable integrations that improve data accessibility.
• Integrate APIs, microservices, events, and messaging flows.
• Develop integration solutions using Azure API Management, Container technologies, Service Bus, Event Hub, and SAP Integration Suite.
• Implement APIs, event publishers/subscribers, and microservices following defined architectural standards.
• Build and maintain CI/CD pipelines, Infrastructure-as-Code, and automated deployments.
• Optimize observability through logging, tracing, OpenTelemetry, and monitoring standards.
• Deploy, monitor, and provide third-level support for integration products & assets.
• Promote asset reuse through documentation, collaboration, and technical training.
• Collaborate with architects and cross-functional engineering teams.

Integration Engineer – Senior

Platform Engineer

• Design and maintain the platform with reusable templates, components, and patterns.
• Work closely with data, AI and analytical engineers as well as champions to improve productivity through platform tooling and self-service capabilities.
• Contribute to platform architecture, golden paths, documentation, standards, and best practices.
• Manage Azure cloud infrastructure using Infrastructure-as-Code.
• Implement CI/CD pipelines with automated testing and deployment for data and ML workflows.
• Embed security, compliance, and data governance into the platform with least-privileged principles.
• Monitor, troubleshoot, and optimize platform performance, reliability, and observability.
• Set architectural guardrails, optimize workloads, and provide spend transparency.
• Enable capabilities for data quality, findability, discoverability, and lateness.

Account Executive

• Are you looking for a new and exciting role in technical software sales in the manufacturing industry?
• You’ll be responsible for developing new business and building long-term partnerships with customers across your region – helping them to unlock the full potential of our CAD/CAM and shop floor software solutions.
• Do you enjoy prospecting and connecting with new customers in manufacturing?
• Do you like demonstrating technical software and showing how it can improve efficiency and ROI?
• Do you thrive on building strong customer relationships and turning them into long-term partnerships?
• Do you enjoy working independently from your home office, with occasional travel to visit customers, partners, or trade shows (about 25%)?

Sales Representative

Human Resources

• Provide end‑to‑end HR support across the employee lifecycle for a diverse, performance‑oriented organization
• Operate across people process execution, manager coaching, employee relations, and data‑enabled HR
• Support leaders as they navigate growth, change, and capability building
• Serve as a trusted HR partner to people leaders, providing day‑to‑day guidance and support
• Coach managers across the employee lifecycle, including onboarding, performance discussions, development planning, and transitions
• Support leaders in making fair, consistent, and well‑reasoned people decisions
• Act as a first point of contact for employee relations matters, addressing concerns with professionalism and care
• Execute core HR processes including onboarding, offboarding, and data management
• Maintain accurate, high‑quality employee data across HR systems

HR Professional

Administration

• performing administrative services for the Fairbanks and Juneau, AK locations
• answering customer requests and questions
• first point of contact for visitors to the facility
• scheduling of meetings and arranging travel
• secure parts and materials for technician jobs

Branch/Service Administrator

Analyst

• Software Testing & Quality Assurance: You own the quality gate! Design, develop, and execute manual and automated test cases based on business requirements and technical specifications.
• Perform functional, regression, integration, and performance testing across software modules.
• Identify, analyze, and diagnose issues that may impact functionality, usability, or performance.
• Validate test execution outcomes against expected results and analyze deviations.
• Detect, log, and justify defects using structured software testing methodologies.
• Validate fixes for reported defects to ensure closure and stability.
• Automation & Process Improvement: build smarter testing! Identify scenarios suitable for test automation and align them with team methodologies.
• Follow and contribute to automated testing coding standards and best practices.
• Analyze automation script results and identify root causes of failures.
• Adapt and enhance test scripts in line with software evolution and new releases.
• Collaboration & Communication: raise the bar across the team! Share key observations, risks, and findings from testing activities with stakeholders.
• Communicate testing progress, risks, and pending tasks proactively.
• Support senior QA engineers in root cause analysis and continuous quality improvement initiatives.

Quality Analyst

Field Engineer

• Maintenance and servicing of equipment
• Planning for correct tools and parts required to perform tasks, according to all work procedures
• Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning
• Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support
• Identify components, understand basic functionality, and conduct maintenance and repair work accordingly
• This includes the provision of preventive and cost-efficient repairs
• Support the customer’s product/equipment/processes by suggesting possible improvements. (According to sales area requirements)
• Uses knowledge and experience to solve standard problems for customers
• Understands system functionality and interactions of hydraulics/mechanics/electric/automation/pneumatics/materials
• Complete maintenance reports for internal and external stakeholders e.g., report and document on maintenance and/or repairs completed
• Obtain customer authorization to invoice
• Occasionally collect technical feedback in the Sales Area (inputted into Database)
• Assign simple tasks to junior staff and guide them in their completion
• Coach customer technicians on basic servicing and maintenance principles
• Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards
• Complies with Sandvik Mining safety policies and applicable government, customer or industry regulations or requirements
• Responsibility to identify and report any unsafe work habits, workplace incidents and/or near misses
• Perform risk assessments (“Take Five”) prior to each task
• Maintains hand tools and equipment to ensure safe operation
• Maintains orderly work area and ensures housekeeping requirements are met
• Attend Environmental, Health and Safety related trainings
• Wear the required personal protective equipment (PPE) assigned for each task

Field Service Technician

• Inspecter l’équipement pour s'assurer le bon fonctionnement et déterminer les défauts et les défaillances
• Ajuster l’équipement et réparer/remplacer les éléments constitutifs ou systèmes défectueux selon l’étendue des travaux afin de remettre l’équipement aux spécifications de fabrication originales
• Vérifier le bon fonctionnement de l’équipement réparé
• Voir à la mise en service de nouveaux équipements
• Remplir avec précision les relevés de temps, les rapports techniques, les rapports de défaillance et les listes de pièces
• Se tenir au courant des développements de l’industrie, des clients, des produits et des meilleures pratiques techniques
• S’acquitter des autres tâches qui lui sont confiées.

Field Service Technician – Automatisation

• Manage and grow a portfolio of high-value accounts across the region
• Develop and execute account strategies aligned with overall company sales objectives
• Build strong, long-term relationships with key stakeholders and decision-makers
• Lead contract negotiations in alignment with Sandvik’s commercial strategy
• Identify and pursue new revenue opportunities within existing accounts
• Coordinate cross-functional teams (technical, service, product) to deliver a consistent and cohesive customer experience
• Monitor customer activity, market trends, and competitive landscape to inform strategy
• Provide ongoing support to clients, ensuring high levels of satisfaction and retention
• Act as a trusted advisor by understanding customer operations and recommending tailored solutions
• Promote new products, services, and technologies that align with customer needs

Account Management Professional

• Open and maintain job orders for the Field Service team, preparing and releasing quotations, and assigning system purchase orders to outside service repairs.
• Work in a high-paced environment.
• Provide prompt responses to customer expedited requests and proactively work to resolve concerns with the appropriate stakeholders.
• Prepare weekly “Work in Progress” reports, shipping documents and customer invoicing, and provide continuous follow up with the appropriate parties to address any issues or concerns.
• Complete data collection and reporting as required by location.
• Coordinate Field Service Technician schedules as required by the customer and maintain daily service records.
• Work collaboratively with cross functional teams, specifically the Account Team to ensure successful business outcomes.
• Open and close warranty job orders using various software tools.
• Provide general clerical support including accounts payable/receivable and data entry.
• Create and maintain graphs, spreadsheets, and order confirmations.
• Participate in continuous improvement initiatives such as new software system rollouts.
• Performs other relevant duties as assigned by the manager.
• Occasional travel up to one to two (1-2) times a year.

Account Manager

Customer Support Representative

Parts Support Manager

Sales Engineer

Integration Engineer – Senior

Platform Engineer

Sales Representative

HR Professional

Branch/Service Administrator

Quality Analyst

Account Manager

Field Service Technician

Field Service Technician – Automatisation

Account Management Professional

Field Service Administrator