Customer Support Representative

Sandvik Group

Customer Support Representative managing inquiries and sales orders for Sandvik's mining solutions. Offering service excellence for customers and internal stakeholders while collaborating with various departments.

Posted 6/6/2026full-timeElko • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 per yearWebsite

About the role

Key responsibilities & impact

Delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally
Strengthening customer relationships, ensuring order accuracy, and supporting Sandvik’s commitment to service excellence
Answer designated inbound calls from external customers and process sales orders received by phone
Assess customer inquiries and route to the appropriate individual or department
Take ownership of customer issues and ensure commitments are met accurately and on time
Expedite urgent orders to meet critical customer delivery needs
Escalate customer concerns to supervisors and collaborate on resolution when required
Proactively inform customers of order status changes, backlog issues, and delivery updates
Utilize available tools and resources (allocation, stock availability, job prioritization) to fulfill customer requirements
Partner with the Expeditor to ensure accuracy of customer backorder information
Stay current on industry developments, competitive offerings, and market conditions affecting customers
Build working knowledge of Sandvik products and their applications for assigned customer groups

Requirements

What you’ll need

Associate degree or equivalent experience required
2–5 years of experience in customer service, inside sales, or order management
Proficiency in Microsoft Office, particularly Excel and Windows-based applications
Ability to learn and effectively use customer service and order management systems
Strong sense of personal accountability with excellent follow-through and attention to detail
Professional, cooperative, and relationship-oriented communication style
Demonstrated tact, discretion, and diplomacy when working with customers and internal partners

Benefits

Comp & perks

health, dental, and disability insurance
robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions
opportunities for professional competence development, training, and career advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceinside salesorder managementorder processinginbound sales inquiriesorder accuracyissue resolutionattention to detailfollow-through

Soft Skills

personal accountabilityrelationship-oriented communicationtactdiscretiondiplomacycollaborationprofessionalismcooperation

Certifications

Associate degree