Salesforce

Product Manager

• Define and drive the long-term vision and roadmap for Data 360 Segmentation and Activation, aligned to Salesforce Data 360 and Customer 360 strategy including our agentic strategies
• Identify new opportunities to unlock customer value through advanced segmentation, real-time activation, and cross-channel orchestration
• Own the full product lifecycle from customer discovery and requirements definition through delivery, launch, and adoption
• Engage directly with enterprise customers, partners, and field teams to understand real-world use cases, pain points, and emerging trends
• Partner closely with Engineering, UX, Data Science, and Architecture teams in an agile environment to deliver high-quality, scalable capabilities

Senior Director of Product Management – Data 360 Segmentation, Activation

Customer Success Manager

• Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition.
• Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.
• Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs.
• Collaborate with Product Education to programmatically recommend and deploy success plan entitlements to improve customer adoption.
• Manage to our Investment Program guidelines and ensure sales leaders are aligned with investment priorities.
• Leverage data to ensure priorities are aligned with highest impact investments and communicate impact with stakeholders.
• Promote CSG resources through multi-channel communication, ensuring leaders and AE’s understand and use the customer success support process.
• Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.
• Co-create business reviews for Sales in collaboration Renewals, Success Plan Sales, and other key stakeholder

Customer Success Lead

AI Engineer

• Build and lead a best-in-class team of Data & AI Technical Architects.
• Recruit and mentor senior-level architects.
• Establish clear technical standards, architectural principles, and operating rhythms.
• Partner with Sales Leadership to define coverage and engagement models.
• Serve as a technical executive sponsor for strategic customers.
• Champion customer outcomes across the full lifecycle.
• Design and scale repeatable technical evaluation motions, including architectural workshops, POVs, POCs, and reference designs.
• Drive alignment with Product and Engineering to stay ahead of the Data & AI roadmap.
• Work closely with the Partner Ecosystem to develop offerings, use cases, and GTM strategies.
• Develop scalable, reusable technical assets, patterns, and enablement.
• Own Salesforce's point of view on enterprise data and AI architecture.

Director, Data – AI Architect

Communications

• Drive the better together story of Agentforce and Slack
• Partner with Product and Engineering to identify disruptive features
• Build relationships with emerging media and tech creators
• Translate complex enterprise AI concepts into relatable narratives
• Lead the end-to-end comms lifecycle for product launches
• Serve as a trusted partner to stakeholders

Manager, Product Communications

Sales

• Managing and developing a team of Account Executives
• Participate and lead in client and prospect meetings
• Work cross-functionally with internal partners and corporate resources
• Ongoing mentoring and development of the sales team
• Recruitment, hiring and training new team members on sales process
• Reporting on sales activity and forecast to senior sales management
• Coach team to develop in their careers
• Support and mentorship to direct reports
• Development of a winning team
• Accurate reporting on sales activity and forecasting
• Monitoring of the sales activity of the team
• Leading demand generation activities
• Drive customer awareness and engagement
• Develop and implement successful sales campaigns
• Engaging at C-level in enterprise customer organizations
• Leading significant client concerns and issues
• Develop required Corporate relationships and Executive engagement to support success

Manager/Senior Manager/Director, Sales

Director

• Leverage deep justice and courts experience to provide industry insights on challenges, policy landscapes, and priorities.
• Develop scalable go-to-market program points of view for justice, courts, and related applications.
• Partner with sales leaders to ensure program, sales, and technology investments align with measurable sales objectives.
• Engage directly with customers to deliver vision-aligned roadmaps and measurable value.
• Navigate complex environments involving IT leaders, agency directors, elected officials, and procurement teams.
• Represent Salesforce at JPS conferences and lead high-level engagements.

Director – Industry Advisor, Justice & Courts

• Own and execute customer acquisition strategies for leading transformation programmes across the Public Safety and Justice agencies in Australia and New Zealand identifying strategic funded priorities, generating demand and operating as an advocate for the capabilities & proven track record of Salesforce within the sector.
• Build and maintain trusted relationships with key decision makers and leadership across public safety and justice agencies.
• Working closely with internal stakeholders including, Regional Sales Leadership, Strategic Account Executives and Solution Engineers, to develop a clear vision and transformation roadmap for our customers.
• Support the nurture and advancement of opportunities working alongside the account teams & solution delivery partners through to contract award and successful programme delivery.
• Develop and own a detailed business development strategy focused on the top public safety and justice executives and transformation areas where Salesforce can bring value in Australia and New Zealand.
• Develop and activate the narrative and point of view for where & how Salesforce can support the transformation of the public safety and justice missions.
• Partner closely with the product development and marketing organisations to help guide Public Sector product direction and production of sales plays for any country specific needs.

Director, Industry Advisor – Public Safety and Justice

Backend Engineer

• The Salesforce Cloud Technical Architect is a pre-sales customer-facing enterprise domain expert applying broad technical skills, with industry knowledge and deep business acumen, supporting sales teams in developing Salesforce value propositions that align to our customers’ business strategies on digital transformation and cloud adoption.
• The Salesforce Cloud Technical Architect determines which Salesforce and third party technologies to leverage in customer driven architectures, based upon product knowledge, industry experience, industry standard integration frameworks and Salesforce Architecture methodologies.
• The Salesforce Cloud Technical Architect helps the sales teams develop specific, repeatable propositions and go to market strategies.
• The Salesforce Cloud Technical Architect also participates in the delivery of solution best practices, reference architectures, educational sessions and industry summits to existing customers, partners and to internal audiences.

Technical Architect – Pre-Sales, All Levels

Full-stack Engineer

• collaborate closely with product managers and senior engineers
• write clean, maintainable code
• participate in rapid experimentation and prototyping
• evaluate the performance of agentic solutions
• implement observability and engage in DevOps tasks
• create user stories and help organize work

Software Engineer, MTS

• Develop a comprehensive and forward-thinking product strategy and roadmap for Data 360, deeply guided by understanding of meta data driven platforms and industry best practices.
• Defining the product capabilities for data ingestion, data security, data governance, data modeling & data analytics with metadata and API based extensibility for Data 360.
• Deliver the administration and setup experience to connect, unify and govern data in Data 360.
• Work with other Salesforce Cloud products to light up end to end use cases based on data and analytics integrations.
• Collaborating with Salesforce Platform R&D teams to drive necessary platform requirements and dependencies.
• Deliver resources to support adoption through various channels, training, trailhead, blogs, open source and internal proof of concepts.
• Collaborate across multiple teams internally. These services have a high number of internal stakeholders with conflicting needs and require strong product leadership to ensure alignment, consistent design principles, and adoption from other teams.
• Balance product vision & roadmap with partner and customer feedback, competitive analysis, prioritizing across a diverse set of inputs and constituents.
• Engage with our partner and customer communities to deliver feature and product enablement, drive customer success and product adoption.
• Highly Data Driven, experienced with estimations, drive metrics and KPI for adoption, growth etc.
• Experienced in CTS analysis, Pricing and Packaging.
• Work closely with key customers to envision, plan and execute along with assigned architecture and consulting resources.

Product Management Director – Data 360, Data Foundations

• Architect, design, implement, test and deliver highly scalable products
• Master our development process, culture and code base, then improve it
• Work closely with a team of engineers, product managers, user experience experts and performance engineers to build new features our customers will love, adopt and use while keeping our trusted platform stable and scalable
• Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics
• Analyze, design and develop test cases and implement automated test suites

Software Engineer, AMTS – College Grad

Financial Planning and Analysis

• Serve as the operational backbone of the EDD Pillar — owning the systems, processes, and insights that enable DET leadership to make faster, smarter, and more strategic decisions
• Lead portfolio strategy and governance, drive financial and capacity planning, manage intake workflows, and deliver executive-ready reporting
• Working cross-functionally with Finance, Workforce Planning, and Pillar leaders to ensure investments are aligned
• Own and evolve the EDD and DET Source of Truth (SOT), ensuring data integrity and accessibility
• Develop and deliver executive-ready materials and strategic insights

Portfolio Strategy – Financial Governance Lead

• lead the highest-complexity Field Service escalations globally (SEV1/SEV2), providing executive-level clarity and technical direction
• serve as the principal technical expert across architecture, optimization, mobile/offline behavior, integrations, and workflow design
• develop advanced diagnostics, SOPs, and content frameworks that reduce inflow and enable global teams
• partner with Product & Engineering to shape roadmap priorities, drive quality improvements, and validate new capabilities
• act as the senior technical advisor to Support, CCE, Success, and Field teams

Cloud Tech Lead – Service Cloud

Security Engineer

• Own the technical architecture and roadmap for vulnerability management tooling
• Lead the design and development of high-quality, scalable engineering solutions
• Drive integration strategy across vulnerability scanners, aggregation pipelines, and downstream systems
• Define and evolve metrics and reporting frameworks
• Partner with cross-functional stakeholders including infrastructure, platform engineering, and product security teams
• Identify systemic gaps and ambiguous problems, propose solutions, and drive them to completion
• Provide technical mentorship, design reviews, and code reviews to engineers on the team
• Contribute to architectural decisions and tooling selections

Staff Security Software Engineer – Vulnerability Management

Affiliate Manager

• Bring firsthand Solutions Engineering field experience into the design and execution of enablement programs
• Act as a technical enablement leader, influencing through expertise, trust, and execution
• Partner with Product teams to deeply understand roadmap, innovation, and emerging capabilities, and translate them into field-ready narratives and technical enablement
• Experiment with modern, creative learning approaches including hands-on labs, live deal-based enablement, peer learning, and AI-enabled “learn while selling” models
• Maintain close connection to active deals, customer conversations, and field feedback to continuously refine enablement priorities
• Own and execute the end-to-end enablement strategy, operating plan, and calendar for the Solutions Engineering organization, aligned to business and GTM priorities
• Act as a strategic advisor and thought partner to SE and Sales leadership, proactively identifying enablement opportunities that drive measurable impact