Salesforce

Artificial Intelligence

• Lead the AI-Native Employee Success team to innovate talent management practices
• Build and test AI-native HR frameworks to support the organization
• Collaborate with cross-functional teams to align talent strategies with business goals
• Serve as the primary partner to the AI-Native leadership team for workforce development

Senior Director, Head of AI-Native ES

Product Marketing

• Own the messaging architecture across the Slack website
• Lead web strategy for Tier 1 product launches
• Make prioritization calls on which pages to refresh
• Be the editorial gatekeeper
• Partner with SEO, Design, and Engineering
• Drive performance in a structured cadence
• Build and manage AI-enabled workflows
• Lead the PMM strategy for Salesforce.com/Slack integration

Senior Product Marketing Manager – Website Lead

Onboarding Specialist

• Welcome and Onboard New Customers: Be the friendly, knowledgeable first point of contact after the sale
• Accelerate Adoption: Help customers get to value faster by spotting adoption gaps, showcasing high impact features, and creating tailored success plans
• Support Migrations: Guide customers through enterprise plan migrations including SSO
• Champion Best Practices: Share guidance, translate business goals into practical recommendations

Onboarding Specialist – Slack

• Welcome and Onboard Strategic Customers.
• Accelerate Adoption at Scale.
• Lead Complex Migrations.
• Champion Best Practices and Elevate the Team.
• Be a Slack subject matter expert.
• Serve as the primary onboarding partner for strategic and complex Slack accounts post-sale.
• Lead virtual 1:1 and group sessions to educate customers on key features.
• Use consultative skills to uncover business objectives and build customized Success Paths.
• Handle complex, escalated situations with professionalism.
• Mentor and support peer Onboarding Specialists.
• Contribute to the development of onboarding methodology, playbooks, and internal tooling.
• Build and maintain strong relationships with internal stakeholders.
• Actively contribute to the Customer Success knowledge base.

Senior Onboarding Specialist, Slack

Manager

• Lead the full delivery of Human-Centered Change engagements
• Coach Salesforce customers through complex organizational transformations
• Drive senior leadership alignment and deliver meaningful, lasting change
• Travel up to 50% to build strong partnerships and identify barriers to change
• Contribute to practice innovation and go-to-market activities

Human Centered Change Manager

Sales

• managing and developing a team of Account Executives
• participate and lead in client and prospect meetings
• work cross-functionally with internal partners and corporate resources as required
• responsible for ongoing mentoring and development of the sales team
• recruiting, hiring and training new team members on sales process
• report on sales activity and forecast to senior sales management
• develop a winning team

RVP, Sales – TMT

Product Manager

• Identify misalignments across product teams in AI functionality, identity, security, data architecture, and platform APIs
• Facilitate cross-functional product reviews and governance processes
• Maintain a living map of portfolio capabilities, overlaps, gaps, and interdependencies
• Apply basic program management rigor to keep alignment workstreams and stakeholder commitments on track
• Serve as a trusted advisor to product GMs and business unit leaders
• Partner with pricing, finance, and product leadership to flag inconsistencies in cross-portfolio packaging
• Conduct structured capability gap assessments

Senior Director of Product – AI

Engineer

• Continuously monitor dashboards, alerting systems, and telemetry data (error rates, latency spikes, API failures, deployment anomalies) for early signals of degradation.
• Triage and correlate alerts from multiple sources (Splunk, internal tools, etc) to identify patterns before customers report issues.
• Actively monitor Slack platform health dashboards, network latency signals, message delivery queues, and database capacities for high-frequency workspaces.
• Monitor critical custom automations, Slack Workflow Builder runs, Enterprise Key Management (EKM) operations, and Identity Provider (IDP) authentication syncs.
• Identify customers potentially affected by degraded service conditions and coordinate proactive outreach with Customer Success and Support teams.
• Partner with the Incident Management team to escalate signals that meet incident-threshold criteria.
• Build and maintain Slack-based automations and workflows to streamline proactive monitoring operations.

Proactive Monitoring Engineer

• Own the Core Feature Roadmap
• Champion Trust & Accessibility (A11y)
• Ensure Absolute Stability
• Define and build the long-term product strategy
• Map out pragmatic migration strategies and adoption frameworks
• Partner with engineering, UX research, and AI platform teams
• Drive tools and platform features that allow both developers and no-code builders to adapt the design system
• Serve as the chief advocate and trusted advisor for design systems
• Scale the inner-source contribution model
• Collaborate with third-party software vendors, integration partners, and the broader developer ecosystem to deliver tools
• Define requirements for designer- and developer-facing tooling
• Establish, track, and report on key success metrics for the design system

Senior Product Management Director – Design Systems

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Become an expert in Sales Cloud and related products
• Help customers consistently achieve their business outcomes
• Generate positive feedback from customers, internal teams and leadership
• Show continued professional growth and development

Success Guide – Sales Cloud

• Own the end-to-end product vision, strategy, and multi-year roadmap for General Ledger, Payments, Fixed Assets, Lease Accounting, Reconciliations, External Reporting, Consolidations, Inter-Company, and Treasury & Cash Management solutions
• Lead modernization initiatives across data architecture, integrations, automation frameworks, and AI/Agentforce enablement to streamline global finance operations
• Build and develop a high-performing global team of Product Managers, Product Owners, and Analysts — fostering a strong product mindset centered on customer value, adoption, and measurable outcomes
• Partner closely with finance, accounting, engineering, and compliance stakeholders to translate business requirements and regulatory needs into scalable financial system capabilities
• Drive agile execution — from epic definition and high-fidelity wireframes to sprint planning, burn-down tracking, and launch readiness
• Define and track business capability KPIs aligned to revenue growth and operational efficiency; provide regular executive-level updates to Business Leads, Workstream Leaders, and Steering Committees
• Lead integration strategies with ERP and Enterprise SaaS platforms (Workday, Oracle, Salesforce, etc.) to ensure seamless data flow across finance processes
• Ensure product compliance with GAAP, IFRS, Tax, and local statutory and reporting requirements globally
• Drive M&A integrations and GL data harmonization across acquisitions to support consolidation, compliance, and management reporting
• Identify policy, process, and control gaps; champion simplification and automation-first design principles

Director, Product Management – Record to Report

Solutions Engineer

• Partner with Account Executives to advance and close Commercial opportunities
• Build prototypes and Proof of Concepts using Salesforce platform technologies
• Perform detailed root-cause analysis and deep-dive debugging
• Mentor and coach junior SE team members

Lead Solution Engineer – Agent Builder

• Own and develop strategic relationships with system integrator partners and resellers operating in Italy
• Co-design and execute joint market strategies aligned to Salesforce's Agentforce and AI platform
• Enable and train partner sales and technical teams on Salesforce's latest offerings
• Collaborate cross-functionally with Italy's field sales, Solutions Engineering (SE), marketing, and industry advisor teams

Senior Manager, Partner Sales

Account Executive

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
• Develop and drive the overall long-term strategy for the account, aligned to customer business objectives
• Coordinate internal Salesforce resources to meet customer business needs
• Perform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment
• Share Salesforce value proposition for existing and/or new customers
• Drive growth within new and existing, assigned accounts (upper Commercial Segment and Enterprise accounts)

• Define and execute a global partner-led growth strategy
• Own the ecosystem map for MuleSoft
• Develop and implement joint initiatives with partners
• Collaborate with cross-functional teams
• Monitor competitive ecosystems for partnership opportunities