Salesforce

Customer Success Manager

• Collaborate with internal Sales and Customer Success key stakeholders to strategically prioritize customer retention and mitigate attrition.
• Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.
• Consistently review Customer Success Scores and other meaningful metrics recommending appropriate options to support customer needs.
• Collaborate with Product Education to programmatically recommend and deploy success plan entitlements to improve customer adoption.
• Manage to our Investment Program guidelines and ensure sales leaders are aligned with investment priorities.
• Leverage data to ensure priorities are aligned with highest impact investments and communicate impact with stakeholders.
• Promote CSG resources through multi-channel communication, ensuring leaders and AE’s understand and use the customer success support process.
• Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.
• Co-create business reviews for Sales in collaboration Renewals, Success Plan Sales, and other key stakeholder

Customer Success Area Lead

Client Partner

• Identifying and creating new qualified opportunities within current customer base, progressing those deals through a sales cycle to closed won
• Engage with license sales team and customers using a consultative selling approach that positions Salesforce Services and the Associate Account Partner as a long-term trusted advisor
• Create compelling vision and clearly communicate our entry point services solutions with the goal of generating significant success and business value from a customer’s investment in the Salesforce Platform
• Create a positive impression with our customers by providing them with a world class experience
• Support Professional Services account team through execution of vision aligned to business strategy
• Collaborating with business development and core selling teams on account strategy
• Utilize industry expertise and business acumen to understand a customer’s motivation, business drivers, strategic goals and objectives, and desired business outcomes
• Partner with the Customer Success ecosystem to ensure customers are optimizing their Salesforce investment.
• Consistently meet or exceed quota with experience closing deals with a 2 week to 3 month deal cycle.

Associate Account Partner – Consumer Packaged Goods

Product Marketing

• Develop and execute keynote presentations and messaging for Salesforce events, including Dreamforce and World Tours.
• Collaborate with senior leadership, product marketing, PR, design, and events teams to align messaging with Salesforce's strategic vision.
• Work closely with senior leaders to craft presentations that elevate Salesforce’s market positioning and reinforce core values.
• Partner with cross-functional teams to develop cohesive narratives integrating customer stories, product launches, and Salesforce innovation.
• Contribute to the end-to-end keynote development process, ensuring excellence in content, design, and delivery.
• Lead cross-functional collaboration without direct people management responsibilities, driving alignment and accountability across teams.
• Support customer engagement by partnering with Salesforce customers to highlight their stories and success using Salesforce technologies.
• Act as a trusted partner to senior stakeholders, providing insights and guidance on narrative development and presentation delivery.

Product Marketing Lead – Keynote Messaging

• Lead analysis and discovery of current-state sales performance, GTM models, and market opportunity through stakeholder interviews, data analysis, and external research; identify strengths, deficiencies, and strategic changes to increase sales growth and/or consumption, and improve productivity
• Develop models to identify topline impact of proposed GTM initiatives in partnership with Sales leaders and cross-functional stakeholders
• Develop new and reimagined frameworks to serve as a blueprint for long-term growth across specialization, Solutions, and acquisitions
• Lead strategic market growth initiatives across the company, including accretive and efficient opportunities to expand into new markets, address new and emerging region-specific product needs, and enhance our data center strategy
• Design and evolve our consumption roles, responsibilities, and metrics—including the Customer Consumed Revenue as the north star metric
• Develop and deliver presentations on GTM strategic initiatives to cross-functional stakeholders and leaders across the organization, and inform decisions on a regular basis
• Partner with cross-functional teams to develop and align on plans for GTM growth and optimization initiatives, and embed processes to ensure operational excellence during execution
• Build strong relationships and influence a broad set of stakeholders across the company, including Sales, Customer Success, Partners, Professional Services, Finance, Product, and Business Technology

Manager – Senior Manager, GTM Growth Strategy

Director

• Lead the transformation of how data defines, measures, and scales global sales enablement
• Drive the long-term vision and strategy for Performance Analytics, establishing the function as a global Center of Excellence (CoE)
• Architect and lead the implementation of a single, globally recognized framework to measure enablement effectiveness
• Own the design, launch, and iteration of the ‘ AE Readiness Index’ across all 15 Operating Units (OUs)
• Embed success metrics into the core enablement operating model
• Work cross functionally with data, technology and business user teams to drive the development roadmap

Senior Director, Performance Analytics

Full-stack Engineer

• Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud
• Build custom Lightning Web Components (LWC) and Aura components optimized for external users
• Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML)
• Integrate the portal with CRM, support, identity provider and third-party systems via REST/SOAP APIs
• Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences
• Optimize portal performance, page load times, and mobile responsiveness
• Write, execute and maintain automated test suites
• Work with Customer Success and Support teams to surface self-service content and knowledge articles
• Document and present implementation designs to peers, stakeholders and review board
• Coordinate with stakeholders to align on the development environment and launch dependencies
• Monitor usage analytics and iterate based on customer behavior and feedback
• Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data
• Ensure compliance with applicable Public Sector regulations
• Provide investigative support on new & existing integrations
• Work with project managers to provide timely status and feedback to stakeholders
• Align to Agile Methodology
• Keep up with targeted security, technical and business training

MTS Software Engineer, Public Sector

Events

• Architect end-to-end GTM activation strategies
• Define required field behavior changes
• Partner with Product Marketing to translate innovation
• Develop role-based activation strategies
• Design scalable field readiness programs
• Implement structured post-event follow-up frameworks
• Build measurement frameworks to assess effectiveness
• Act as a strategic connector across various teams
• Lead complex, multi-stakeholder initiatives

Senior Event Enablement Manager

Manager

• Support the development and execution of the acquisition integration strategy
• Partner with a large cross-functional team to orchestrate impactful integration planning and execution throughout the deal lifecycle
• Cultivate and leverage strong, trusted cross-functional relationships to drive alignment, skillfully negotiate complex trade-offs, and navigate challenges essential to meeting all integration objectives
• Apply critical and strategic thinking to proactively challenge assumptions, generate innovative solutions, and enable agile decision-making
• Drive the development and delivery of tailored change management programs that accelerate the acquired businesses' connection, productivity, and overall performance
• Drive transparency to program performance through stakeholder and sponsor updates to communicate progress, surface issues and opportunities, champion team wins, and use feedback and measurement to continuously adjust and remove barriers

Manager, Corporate Development – M&A Integration

Account Executive

• Achieve a dedicated quota for MDM products by identifying and closing complex opportunities
• Serve as a Trusted Advisor, bridging technical MDM principles with the strategic business goals of C-suite executives
• Lead the design, implementation, and governance of MDM solutions for Federal Government and Non-Governmental Organizations (NGOs)
• Translate complex business requirements into scalable, technical MDM solutions that support analytics, reporting, and operational needs
• Develop MDM best practices and deliver high-impact presentations to senior leadership demonstrating the strategic benefits and ROI of MDM initiatives
• Thrive in a collaborative, value-driven environment, sharing best practices and contributing to a high-energy sales culture.
• Drive forecasting accuracy and pipeline generation for MDM products

Informatica Cloud Account Executive, MDM, Public Sector

• Drive quantifiable business impact across complex, multi-org Signature customers
• Ensure seamless delivery of all deliverables necessary to advance the customer’s core business goals
• Act as the central resource for the team and the customer, connecting all the dots
• Craft a clear engagement charter with specified goals and metrics to ensure alignment across teams
• Cultivate and maintain relationships with customer IT and business executive leadership

Senior Customer Success Manager – Core, Sales & Service Clouds

• Partner with Product Managers and Designers to ideate, build, and launch new features for our developer ecosystem
• Work on Slack Apps in the app directory, adding new features and making security fixes
• Create automated testing processes to speed up development time
• Establish high engineering standards through code quality, system design, and reusable architectural patterns
• Support production excellence by partnering with Customer Experience teams to triage and resolve issues
• Mentor engineers and provide thoughtful, in-depth code reviews

Staff Full Stack Engineer, Platform DevXP

Machine Learning Engineer

• Develop ML models supporting ranking, retrieval, and generative AI use-cases.
• Brainstorm with Product Managers, Designers and Frontend Engineers to conceptualize and build new features for our large (and growing!) user base.
• Produce high-quality results by leading or contributing heavily to large multi-functional projects that have a significant impact on the business.
• Actively own features or systems and define their long-term health, while also improving the health of surrounding systems.
• Support in the development of sustainable data collection pipelines and management of ML features.
• Assist our skilled support team and operations team in triaging and resolving production issues.
• Mentor other engineers and deeply review code.
• Improve engineering standards, tooling, and processes.

Software Engineer II – Machine Learning, Search

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing.

Customer Success Manager – Core, Public Sector/Federal Civilian

Data Scientist

• Own full-cycle recruiting for Applied Scientist, Machine Learning Engineer, and/or Data Scientist roles
• Partner deeply with senior engineering and research leaders
• Build and maintain high-quality, research-grade talent pipelines
• Lead complex offer negotiations
• Serve as a trusted advisor to hiring managers
• Collaborate with sourcing partners, recruiting coordinators, and peer advisors
• Contribute to team-level recruiting strategy

Senior Recruiter – Applied Science, Machine Learning, Data Science Recruiting

Backend Engineer

• Come up with innovative ideas to improve performance, scalability and resilience in a large-scale platform
• Implement comprehensive functional and system-test for your area of responsibility and for overall database quality
• Debug, conduct root cause analysis, diagnose defects
• Actively participate in database automation and feature enhancement on premise and in Public cloud platform.
• Responsibility and accountability for the availability and reliability of all Production Databases.
• Working with other Engineering teams to triage issues.
• Define, develop and deploy system monitoring requirements/thresholds as well as corrective actions.
• Improve the system reliability via predictive analysis.
• Collaborate with and provide detailed feedback to stakeholders on resiliency initiatives.
• To Participate in production Incident Management / Escalation Management call and be able to drive the incident to resolution.
• Provides technical and platform support to multiple customers and stakeholders that use the production systems.