Salesforce

Infrastructure Engineer

• Design and provision complex Marketing Cloud environments
• Establish and maintain environment catalog with documentation
• Manage permission set stacking and licensing configurations
• Develop infrastructure-as-code templates
• Automate deployment workflows and CI/CD pipeline

Environment Infrastructure Engineer

• Design and develop scalable, resilient offline indexing pipelines that process and transform data for Slack's search infrastructure.
• Partner with product engineering to conceptualize and ship new features for our large — and rapidly growing — user base.
• Ensure high availability and reliability across our distributed search systems through thoughtful collaboration and rigorous engineering.
• Drive significant business impact by contributing heavily to high-priority team projects.
• Take long-term ownership of team features and systems, proactively improving their health and the health of surrounding services.
• Deploy, configure, test, troubleshoot, maintain, and upgrade Solr clusters and environments.
• Continuously optimize Solr cluster infrastructure and configuration to sustain cluster health and search performance.
• Support our operations and customer-facing teams in triaging and resolving production issues efficiently.
• Conduct thorough, collaborative code reviews that raise the quality bar across the team.
• Champion improvements to engineering standards, tooling, and development processes.
• Build and ship production-grade software using modern engineering practices, with AI as a core pillar of your development workflow — leveraging AI tools to deliver secure, optimized, and high-quality code at speed.
• Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows, driving efficiency and innovation at scale.
• Contribute to building and maintaining a shared system context — an explicit repository of system designs, constraints, and standards that enables AI to operate accurately and reliably.
• Critically evaluate code (human- or AI-generated) for correctness, quality, security, and performance.

Staff/Sr. Software Engineer, Search Data Infrastructure

Client Partner

• The MuleSoft Account Partner is committed to earning the right to be an advisor to our Communications, Media and Technology (CMT) customers, with the primary goal of helping these customers quickly generate significant value from their Salesforce/MuleSoft investment.
• Complete MuleSoft training and become an expert in our consulting methodologies and practices
• Evangelize MuleSoft’s ability to deliver business outcomes and our delivery methodology to our customers
• Drive account planning including the formulation of a clearly defined roadmap or the precursor activities to define such a roadmap
• Generate pipeline through self-origination and collaborating across Salesforce with License Sales, Delivery and Customer Success to develop trusted Professional Services propositions for ACC clients and prospects
• Use industry expertise and business acumen to understand a customer's motivation, business drivers/challenges, strategic goals and objectives, and desired business outcomes
• Engage and present to customers, especially at C-Level, using a consultative selling approach that positions Salesforce, MuleSoft and yourself as a long-term trusted advisor relationship
• Create a compelling vision and clearly communicate our groundbreaking solutions with the goal of generating significant success and business value from an investment in the MuleSoft Anypoint Platform
• Develop and lead a territory plan and a tailored account plan for each customer that aligns with their business goals, priorities, and timeframes
• Forecast accurately and timely, build a pipeline, and progress opportunities to deliver MuleSoft YOY revenue growth
• Develop mutually agreed and aligned close plans and drive the execution of these plans to realize closed bookings aligned (or in excess) of assigned sales goals/quotas
• Be a recognized role model for collaboration, understanding, and overall business results

Mulesoft Account Partner Specialist

QA Automation Engineer

• Design and build automation that drives reliability and operational consistency across conference room deployment
• Develop observability solutions for meeting room devices, AV systems, network dependencies, and vendor platforms
• Create scalable support and self-healing workflows
• Serve as a senior technical contributor: lead complex investigations, mentor engineers and support teams

Senior AV Automation Engineer

Data Scientist

• Recruit, onboard, and develop a high-performing team of Account Executives
• Own the revenue forecast and GTM strategy for Austria and German Mid-Market
• Drive a culture of "data care" by ensuring meticulous CRM maintenance
• Masterfully apply structured sales methodologies to close complex deals
• Act as a bridge between the Data Foundation specialist team and Salesforce Core teams
• Leverage your existing network to build C-suite relationships

Regional Vice President – Head of Austria & Mid-Market Germany, Data Foundations

Principal

• Design, build, and operationalize agentic AI-driven workflows using Large Language Models (LLMs), prompt engineering, and tools like Agentforce Vibes, Claude, Cursor, and GitHub Copilot to accelerate demo creation
• Empower customers to build, configure, and support their own Salesforce environments faster and smarter using industry-specific clouds like Agentforce for Public Sector
• Proactively build production-ready, open-sourced, and standards-aligned accelerators targeting State and Local Government customers based on the "80% Generic Core" philosophy, providing Localization Guides for the Systems Integrator (SI)-led final 20%
• Scope every accelerator through the Triple Filter (Open Data Mandate, Standards Mandate, Revenue Matrix) and measure success by Net New Annual Order Value (NNAOV) and consumption metrics
• Act as a strategic advisor to Product Management, providing critical feedback on Agentforce Vibes and identifying cross-functional integration gaps within the Headless 360 ecosystem to optimize AI-assisted development workflows

Principal, Specialist SE

Data Analyst

• Design, develop, and maintain interactive Tableau dashboards and reports that track enablement completion, readiness metrics, and program performance
• Connect and blend data across Salesforce orgs, Readiness platforms, and other internal data sources to build comprehensive enablement views
• Partner closely with Field Readiness, TechOps, and the Data Office engineering team to align data outputs with strategic priorities
• Ensure data accuracy, integrity, and consistency across all published dashboards in support of the AI-enabled enablement vision
• Identify trends, patterns, and anomalies in enablement data and proactively surface insights to leadership
• Support the evolution from reactive reporting to predictive, personalized analytics aligned to our FY27 roadmap
• Document data sources, metric definitions, and best practices to support scalable, governed analytics
• Train and uplevel team members on Tableau usage and data literacy across the organization

Data Analytics Analyst

Architect

• Build, lead, and develop a world-class team of Success Architects.
• Drive customer adoption and value realization.
• Manage key metrics including customer satisfaction (CSAT) and productivity.
• Act as an escalation point for high severity customer issues.
• Ensure KPIs are met or exceeded across global Architect standards.
• Build meaningful and lasting relationships with key stakeholders.

Director, Regional Success Architecture

Customer Success Manager

• Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.
• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:
• Coordinating the completion of the Signature Success catalog of services as required for your customer
• Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
• Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
• Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
• Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
• The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.
• Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.

Customer Success Manager, Marketing Cloud

Data Engineer

• Define and communicate a bold, data-driven global strategy for Technical Support that aligns to broader Customer Success and company priorities
• Operate as an executive leader of leaders — developing and inspiring a team of Senior Directors and Directors
• Establish the operating model, performance standards, and culture for Technical Support at global scale
• Identify and capitalize on emerging risks, trends, and opportunities across the business; translate insights into investment decisions and enterprise-level plans
• Represent Technical Support as a strategic voice in executive forums, ELT discussions, and cross-functional leadership councils
• Maintain exceptional command of global operational metrics
• Drive a data-first culture across the leadership team
• Build and evolve executive-level reporting and dashboards that surface business health and enable proactive, scalable intervention
• Serve as the ultimate executive escalation leader for the most complex, high-visibility, and strategically sensitive customer situations
• Build trusted, long-term relationships with C-level and board-level stakeholders

VP, Technical Support Engineering – Agentforce, Data 360

Account Executive

• Build positive, trusted relationships with key team members and C-suite decision makers
• Develop opportunities through both warm leads and whitespace prospecting
• Drive customer satisfaction and develop key stakeholder relationships at assigned accounts
• Build and drive the overall long-term account strategy, aligned to customer business objectives
• Coordinate internal Salesforce resources to meet customer business needs
• Perform account planning, coordinating with Prime and Cloud sales resources to ensure strategic alignment
• Share the Salesforce value proposition with existing and prospective customers
• Drive growth within an existing assigned account

Senior Account Executive – Tableau, Public Sector

Full-stack Engineer

• Design, build, and maintain scalable, AI-first testing frameworks and automation suites
• Translate high-level quality strategies into actionable automation plans
• Dig deep into the application code to understand system architecture
• Implement and support evaluation processes for subjective quality dimensions
• Partner closely with developers, product managers, and engineers

Software Engineering SMTS

Chief Marketing Officer

• Own the end-to-end GTM strategy for the Headless 360 platform
• Define and lead quarterly by-segment and by-OU GTM plays
• Develop a clear Headless 360 platform competitive differentiation and value messaging
• Align Headless 360 platform GTM priorities with top global campaigns
• Equip sellers and partners with the assets needed to win opportunities
• Own monthly and quarterly measurement of GTM program success
• Build and run global enablement programs for the entire sales organization
• Develop and deliver enablement content tailored by segment, industry, and buyer persona
• Partner closely with Sales leadership and establish a clear operating cadence
• Champion a solution-selling motion across the Headless 360 platform GTM
• Develop deal-winning narratives, discovery question guides, and ROI frameworks
• Lead by example as a marketing maker—leveraging AI tooling to increase content output
• Partner with executives on strategic leadership communications
• Lead, coach, and develop a high-performing GTM PMM team
• Foster a culture of clarity, speed, accountability, and inclusion
• Serve as the connective tissue across Salesforce's GTM marketing organization

Senior Director, Product Marketing

• Analyze requirements for new features, enhancements, and bug fixes; produce clear requirements documents.
• Evaluate the existing codebase to determine optimal design approaches; produce design documents.
• Implement changes primarily in the core C layer, with occasional work in Java (via JNI) and .NET (C#) API wrappers for cross-platform support.
• Write and execute development-level tests to validate correctness and performance.
• Collaborate with and support QA and customer support engineers throughout the development lifecycle.
• Occasionally engage directly with customers on technically complex issues when escalation is warranted.

Senior Software Engineer – Ultra Messaging

• Driving quantifiable business impact across our most complex, often multi-org Signature customers.
• Acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment.
• Ensure the seamless delivery of all deliverables necessary to advance the customer’s core business goals.
• Integrate multiple products or processes to create effective customer solutions.
• Determine when and how to engage clients based on calculated ROI!
• Own the Signature experience across complex, multi-org customers.
• Organize information across multiple work streams and integrate customer priorities and timelines into comprehensive success plans.
• Proactively take ownership of customer needs and connect all the dots.
• Craft a clear engagement charter with specified goals and metrics to ensure alignment across internal and external teams.
• Align the Account Success team and internal stakeholders around the customer’s business and technical goals.
• Design multi-step digital workflows where agents handle repetitive data-intensive work, freeing the CSM for high-stakes relationship building.
• Cultivate and maintain relationships with customer IT and business executive leadership.
• Navigate the customer’s and Salesforce’s internal organizational dynamics to achieve results.
• Combine expert Salesforce knowledge with deep business insight to deliver effective recommendations.
• Amplify the voice of the customer with internal teams to ensure the organization remains laser-focused on customer success.
• Develop a strong working knowledge of Salesforce’s major solutions and leverage industry insight to position customers for future success.
• Mentor team members to help accelerate their personal development.