Manager, Technical Support Engineering

Salesforce

Technical Support Manager at Salesforce overseeing customer success teams and support projects. Driving customer value realization through deep product knowledge and executive relationships.

Posted 7/30/2026full-timeIndianapolis • Washington • 🇺🇸 United StatesSeniorLead💰 $123,100 - $186,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge of Salesforce products and enterprise architecture principles while effectively managing customer support teams and cultivating executive-level relationships. Capable of driving strategic conversations and developing mitigation plans to align with customer business goals.

Highest-signal resume keywords

Salesforce Product KnowledgeTeam ManagementConsulting SkillsC-Level CommunicationEnterprise Architecture Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ImplementationRisk Mitigation PlanningBusiness Strategy DevelopmentTechnical Product CommunicationIndustry Expertise

Soft Skills

Relationship BuildingInfluencing ConversationsProblem Solving

Certifications & Qualifications

Degree or Equivalent Relevant Experience

Industry Keywords

Developer SupportCloud ServicesLines of Business (LoBs)Governance

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Demonstrate deep business, industry, and product knowledge
Manage a team of Developer Support Engineers
Manage workflows and schedules for direct reports
Develop an understanding of customer’s Salesforce implementation
Guide customers on org strategy and governance
Identify risks to customer business goals and build mitigation plans
Build and cultivate executive-level relationships with customers
Recommend additional Salesforce services as needed
Proactively communicate technical product changes

Requirements

What you’ll need

10+ years of relevant industry expertise
Experience leading and managing customer support teams
In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry
Strong consulting skills
Ability to drive effective and influencing conversations at the C-level
Strong knowledge of Salesforce product and platform features, capabilities, and best use
Good understanding of enterprise architecture principles
Ability to quickly grasp and distinctly explain technological and business concepts
Degree or equivalent relevant experience required

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program