Salesforce

Call Center Representative

• Drive Product Strategy
• Define and execute the product vision and roadmap for voice and contact center capabilities
• Identify opportunities to improve customer experience, reduce wait times, and increase agent efficiency
• Translate business needs into scalable product features, including routing, automation, and AI-driven voice solutions
• Own Product Delivery
• Lead the end-to-end product lifecycle—from discovery and prioritization through delivery and iteration
• Partner closely with engineering teams to build scalable, reliable, and high-performing solutions
• Drive adoption of AI-powered capabilities such as conversational IVR and intelligent automation
• Enhance Customer & Agent Experience
• Design modern contact center experiences, including: Intelligent routing to connect customers to the right agent faster, Seamless call transfers with full context, Natural, conversational voice interactions
• Continuously improve agent workflows to increase productivity and reduce friction
• Collaborate Cross-Functionally
• Work closely with Customer Support, Engineering, and Product teams to deliver impactful solutions
• Align stakeholders around priorities, trade-offs, and roadmap decisions
• Contribute to early-stage innovation and testing of new capabilities
• Leverage Data & Insights
• Use data, metrics, and user feedback to inform product decisions and drive continuous improvement
• Monitor performance and partner with engineering to enhance reliability and scalability

Product Manager, AI Voice & Contact Center

Director

• Execute the global GTM activation strategy for Agentforce Supply Chain to accelerate growth
• Expert in state of the business & how we’re tracking to KPIs: Provide regular insight into the health of the business and own product deep-dive analysis requests from leadership
• Own quarterly business reviews, support G4G planning, and run weekly forecast calls
• Proactively identify any hotspots in the business and action on a solution
• Develop, launch, and optimize targeted sales programs (pipeline generation, POC acceleration, deal progression) in partnership with Sales and Product leadership
• Equip AEs, SEs, and Specialists with everything they need to confidently position and sell Agentforce Supply Chain
• Partner with OU-specific Sales Programs leads to ensure Agentforce Supply Chain is cohesively integrated into quarterly GTM plans
• Track program and GTM performance via dashboards and KPIs; translate insights into actionable recommendations for leadership
• Serve as the connective tissue between Product, PMM, Sales, SE, Customer Success, and Partners/Professional Services — driving alignment on messaging, pricing/packaging, partner readiness, and GTM goals
• Represent the field's voice back to Product with feedback on what's working, what's needed, and where the gaps are
• Build strong relationships with OU leaders globally to ensure product adoption
• Drive cross-functional GTM alignment with PMM, Field Marketing, Enablement, Customer Success, Partners, Professional Services, and Industry Advisors

Run Rate Programs Director

Solutions Engineer

• Assist with hands-on product workshops and education sessions
• Assist sales teams with product demo design, build, and delivery
• Assist sales teams in responses to customer RFPs and requirements documents.
• Work closely with other groups within Salesforce (e.g. alliances, sales effectiveness, product marketing, etc..) to develop and execute solutions programs and initiatives.
• Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
• Cover trade show booth shifts. Responsibilities include answering technical questions and demonstrating Salesforce solutions to customers and prospects.
• Attain quarterly and annual objectives assigned by management.

Solution Engineer, Early Career

Salesforce Consultant

• Research & Field Validation
• Support deployment and stress-testing of pilot Data 360 features with customers, identifying platform gaps and feeding structured findings back to Technology & Product
• Assist in feasibility research on novel data unification, activation, and AI-grounding use cases
• Help co-develop hypotheses with Technology & Product teams and support field experiments
• Document engineering observations, ingestion failures, transform errors, and activation gaps with structured evidence
• Participate in beta testing programs for new Data 360 features
• Customer Engagement
• Support technical engagement of new Data 360 products and features alongside senior FDE team members
• Assist in embedding with customer teams to understand their data estate and contribute to solution architecture
• Participate in rapid prototyping and POC cycles to validate technical feasibility
• Build foundational skills as a technical contributor and junior escalation support
• Support customers in building AI-ready data foundations — unified profiles, consent management, and zero-copy integrations
• Product Acceleration & Feedback
• Contribute to building reusable accelerators, playbooks, and reference architectures that address Data 360 product gaps
• Support senior FDEs in capturing and documenting Voice of Customer (VoC) inputs and SICs with structured field evidence
• Help produce Knowledge Articles, best practices, and enablement content
• Field R&D Engagement
• Support the qualifying R&D activities for the Data 360 FDE program
• Provide structured access to customer data schemas, DLO/DMO designs, and agent configurations to inform future Data 360 product design improvements
• Support feasibility prototyping of emerging Data 360 capabilities
• Contribute to hardening agentic Data 360 products for enterprise scale by identifying platform gaps with evidence packages
• Assist in codifying accelerators, playbooks, and reference architectures to enable scale across Services & Partners
• Participate in beta and pilot programs for incubation-stage Data 360 products selected by Product GMs

Salesforce Consultant, Data 360

Manager

• Lead high-performing teams delivering enterprise-scale data transformations powered by Salesforce Data 360
• Deploy and stress-test pilot Data 360 features with customers
• Document and escalate critical engineering issues
• Embed directly with customer teams to understand their data environment
• Lead technical engagement of new Data 360 products
• Run rapid prototyping and POC cycles
• Build reusable accelerators, playbooks, and reference architectures to address critical Data 360 product gaps

Senior Manager – Data 360

Product Manager

• Shape the strategy and roadmap for Agentforce Process Intelligence
• Advocate for seamless, automated workflows bridging Salesforce Clouds
• Engage with senior stakeholders and customers to define product vision
• Lead and scale a growing team of product managers
• Define and analyze success metrics for Process Intelligence features

Senior Manager, Product Management

Backend Engineer

• Serve as a trusted advisor to clients, helping them navigate their journey to becoming an Agentic Enterprise through Agentforce, Data Cloud, and the broader Salesforce platform
• Lead enterprise-level Technical Architecture and Governance, ensuring solutions are AI-ready, scalable, and aligned to Salesforce's Well-Architected Framework
• Architect and govern solutions that integrate Agentforce, Data Cloud, MuleSoft, and multi-cloud Salesforce capabilities to unlock end-to-end business value
• Guide customers and colleagues in rationalizing and deploying emerging AI technologies — including agentic AI, LLM orchestration, and autonomous workflows — that drive measurable business outcomes
• Identify and lead internal critical initiatives to grow the consulting practice; contribute thought leadership on AI architecture, data strategy, and the agentic enterprise
• Contribute to a program vision while advising on enabling technologies, with a strong focus on Agentforce, Data Cloud, and MuleSoft Agent Fabric
• Work closely with Delivery Managers, Solution Architects, and clients to architect solutions that are extendable, AI-ready, and built to minimize technical debt
• Proactively identify and manage risk, and drive issues through to full resolution
• Manage customer expectations and negotiate solutions to complex problems with customers and third-party partners
• Champion AI governance and responsible AI practices in enterprise architecture, ensuring trust and security underpin every solution
• Define multi-year platform roadmaps that align technical debt reduction with AI-readiness
• Partnering with Customers to quantify the ROI of agentic transformations

Technical Architect – Director

• Formulate digital solutions tailored to customer business needs and assist in planning future-proof roadmaps that integrate marketing and commerce.
• Create and deliver high-impact, customized demonstrations to provide a concrete vision for solving complex digital challenges.
• Develop comprehensive technical proposals focusing on solution architecture, data flow, and implementation strategies.
• Leverage expertise to create industry-specific solution templates and assets for advancing Agentforce and Generative AI initiatives within the digital stack.
• Act as a subject matter expert at seminars, webinars, and major industry events.
• Conduct high-visibility demonstrations that showcase Salesforce’s leadership in the Taiwan market.

Senior Account Solution Engineer, Marketing & Commerce Cloud

Full-stack Engineer

• Design and develop scalable and resilient information retrieval infrastructure
• Work with product engineering to build new features
• Collaborate to ensure high availability and reliability of a distributed search system
• Own team features or systems and define their long-term health
• Deploy, configure, test, troubleshoot, and maintain Solr clusters
• Plan resources and optimize infrastructure and configuration
• Assist support team in triaging production issues
• Mentor engineers and deeply review code
• Improve engineering standards, tooling, and processes

Software Engineer, Search Infrastructure

Executive Assistant

• Manage day to day schedules for executives
• Coordinate internal and external meetings
• Proactively manage calendar priorities
• Book domestic and international travel
• Assist with food orders and business-related meetings

Executive Assistant – Senior Executive Assistant

IT Support

• Serve as a strategic partner to CIOs, CTOs, and Chief Architects at Fortune 1000 companies, helping shape their enterprise transformation through AI and the Salesforce platform.
• Define scalable architectural patterns for end-to-end implementation of the Salesforce suite, including AI, Data Cloud, Industry Clouds, and integration technologies.
• Lead architectural modernization efforts, bridging legacy enterprise systems with modern cloud-native infrastructure and AI services.
• Champion the use of trusted AI to transform workflows, automate decision-making, and personalize enterprise experiences at scale.
• Establish and grow a global community of Salesforce architects across customers, system integrators (SIs), and ISVs to share best practices, patterns, and platform innovation.
• Collaborate with Salesforce Product and Engineering teams to influence the platform roadmap based on real-world enterprise needs.
• Publish architecture blueprints, transformation guides, and reference models that enable repeatable success across verticals.
• Design and govern Agentforce architectures, including agentic workflow design, multi-agent orchestration, and agent lifecycle management across enterprise deployments.
• Define AI governance frameworks to ensure responsible, compliant, and auditable AI adoption — including model risk management, bias evaluation, and ethical AI guardrails.
• Support strategic pre-sales engagements by influencing enterprise architecture decisions and accelerating platform adoption across high-value pursuits.
• Provide architectural governance and delivery oversight on complex implementations, ensuring alignment to enterprise standards, scalability requirements, and platform best practices.

Senior Director, AI Enterprise Architect

• Deliver cloud infrastructure automation tools, frameworks, workflows, and validation platforms on our public cloud platforms such as AWS, GCP, Azure, or Alibaba
• Designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centers
• Using and contributing to open source technology (Spinnaker, Zookeeper, etc.)
• Developing Infrastructure-as-Code using Terraform
• Writing microservices on containerization frameworks such as Kubernetes, Docker, Mesos
• Resolving complex technical issues and drive innovations that improve system availability, resilience, and performance
• Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available

Distributed Systems Software Engineer – Mid/Senior/Lead/Principal

Customer Success Manager

• The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.
• This role acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment.
• Ensuring the seamless delivery of all deliverables necessary to advance the customer’s core business goals.
• The Senior Manager is required to integrate multiple products or processes to create effective customer solutions.

Customer Success Manager – Manager/Senior Manager – Global Public Sector – Core

• Operate as a trusted advisor and point person for all Global Rewards related matters
• Work closely with various functional stakeholders to ensure alignment of strategies
• Provide specific compensation consulting to key client groups
• Facilitate and conduct compensation rate reviews for global programs
• Serve as escalation point for functional Recruitment compensation queries
• Provide forward-thinking insights and thought partnership
• Partner with other ES functions to ensure alignment, consistency and efficiency
• Communicate changes to compensation and benefits programs

Senior Director, Global Rewards Business Partner

Analyst

• Manage data architecture with Salesforce tools to assist in the development and evolution of best-in-class dashboards and deep-dive insights
• Link NPS data to operational, financial, customer, and product data to provide a comprehensive view of drivers of the customer experience
• Deliver quarterly NPS performance reporting and track patterns, themes, and outliers to inform business decisions
• Partner with the Customer Success organization and its key analytics partners in Sales, Marketing, Product, and Services to collect relevant data and socialize insights across the business
• Empower business partners and team members to access and explore data through intuitive self-service Tableau dashboards
• Extract the "big idea" and tell a compelling story via narratives, reports, charts, and graphs for senior management
• Leverage cutting-edge AI and analytics tools to build data products and implement solutions that optimize work quality and efficiency
• Conduct deep-dive analyses on various projects to improve the experience of our customer interactions and reduce attrition