Salesforce

Security Operations

• Oversee strategic Product Security initiatives from development through successful execution under the guidance of senior leadership and stakeholders.
• Develop and maintain rhythm of monitoring and reporting mechanisms to communicate team progress, risks, and blockers to various stakeholders and executives through both short- and long-term lenses.
• Build, track, and manage key performance indicators to measure team performance and development of Product Security initiatives and strategies.
• Translate technical metrics into executive-level insights.
• Act as business liaison to key inter- and cross-business stakeholders and represent strategy, recommendations, and go-forward activities with Product Security and broader business objectives in mind.
• Create and manage content, presentations, and other documentation to reflect strategic goals and vision of the Product Security organization to various levels of leadership and various engineering audiences.
• Track and manage the execution of Product Security’s annual strategy and goal-setting exercises.
• Serve as liaison between team members, leadership, and SVP regarding organizational climate, employee well-being, project updates, proposals, reporting, and team planning.
• Demonstrate active listening in every engagement in order to hear the other person’s needs and either deliver accordingly, or kindly reset expectations of the true state of affairs.

Senior Manager, Product Security Ops – Strategy

Account Executive

• Drive the adoption of Service Cloud Voice across public sector organisations, with a focus on contact centre transformation.
• Manage complex sales cycles from prospecting to close, with a consultative and value-based approach.
• Partner with Solution Engineers, Industry Specialists ( such as Amazon Connect, Genesys, NICE, Verint, LivePerson, Cisco & Calabrio) and Customer Success to co-create tailored service solutions.
• Build relationships with key decision-makers across local, state, and federal government.
• Understand policy, compliance, procurement, and security requirements relevant to the public sector.
• Stay ahead of market trends, particularly how AI and automation are reshaping customer service and agent enablement.
• Represent Salesforce at industry events, roundtables, and stakeholder engagements.

Account Executive – Contact Centre Specialist, Public Sector

Cloud Engineer

• Lead incident response for critical platform issues and drive comprehensive post-incident improvement programs
• Architect and lead the design of large-scale, multi-region infrastructure platforms and automation systems
• Define technical strategy and roadmaps for Cloud Service Ownership platform evolution and modernization
• Facilitate collaborator reviews and cross-functional meetings to evaluate proposed changes to reference architecture or standards, balancing agility and risk
• Manage post-implementation reviews, capturing feedback to iterate on standards and architectural models
• Partner with Product and Security teams to integrate advanced capabilities and ensure compliance with enterprise requirements (Hyperforce, SDB)
• Lead complex migration projects involving critical business systems
• Drive platform reliability initiatives including SLA definition, disaster recovery, and business continuity planning
• Establish engineering excellence standards, best practices, and governance frameworks across the organization
• Mentor and develop senior and mid-level engineers, providing technical guidance and career development support
• Collaborate with executive leadership on platform strategy, resource planning, and organizational priorities
• Drive innovation initiatives including proof-of-concepts, technology evaluations, and platform research
• Lead vendor relationships and technology partnerships for strategic platform components

Software Engineering PMTS, Cloud Service Ownership

• Cultivate and maintain enduring relationships with State Gov clients
• Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.
• Provide regular progress updates to management regarding client accounts.
• Monitor and report on key performance metrics, including client retention and revenue growth.
• Maintain a high level of client satisfaction by consistently exceeding expectations.
• Work collaboratively with internal teams to devise solutions for complex challenges.
• Address and resolve client issues in a timely and efficient manner.
• Keep clients informed about new product features, updates, and enhancements relevant to their needs.
• Identify growth opportunities within existing accounts and work towards expanding Salesforce services.
• Collaborate closely with clients to formulate customized account strategies.
• Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
• Stay informed about industry trends, government regulations, and competitive offerings.
• Develop an in-depth understanding of Salesforce products and solutions.
• Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement.
• Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.

Named Account Executive, SLG

• Drive net-new Commerce Cloud revenue across Higher Education institutions within your assigned geography.
• Serve as the Commerce Cloud subject-matter expert, partnering with core Salesforce account teams and other cloud specialists (Data Cloud, Marketing Cloud, etc.).
• Develop and execute a regional Commerce Cloud business plan aligned to institutional priorities and Salesforce growth objectives.
• Build strong relationships with Higher Ed executives, including Presidents, CIOs, CMOs, VPs of Enrollment, Continuing Education, and Digital Strategy.
• Lead discovery, solution positioning, and Commerce Cloud demonstrations tailored to Higher Education use cases.
• Articulate the value of Commerce Cloud in supporting lifelong learning, credentialing, digital marketplaces, and learner engagement.
• Collaborate with Salesforce partners to generate pipeline and accelerate deals.
• Negotiate and close complex software and services agreements, including new sales, expansions, and renewals.
• Maintain accurate pipeline management and forecasting.
• Create customer advocates by delivering meaningful business outcomes and long-term value.

Account Executive, Commerce Cloud – Higher Education

Engineer

• Detecting attacks against Salesforce's infrastructure, products, employees, and customers.
• Collaborating with CSIRT and engineering teams to enhance detection effectiveness.
• Writing logic on security platforms to detect malicious activity.
• Working closely with the incident response team to improve alert reliability and quality.
• Leading projects end-to-end, owning a technical area, and delivering research and features.
• Engaging in security organization-wide initiatives and cross-team collaboration.

Senior Threat Detection Engineer

Product Adoption Specialist

• Investigate why customers struggle, identify usage patterns that correlate with deep adoption, and translate insights into scalable strategies.
• Define the "Success Path" by taking what we learn from early adopters and codifying it into outcome-based frameworks and best practices.
• Act as a key stakeholder in our digital strategy by identifying opportunities to scale insights through our digital success plans.
• Lead deep-dive research into stalled implementations to categorize common "failure modes" in product adoption and design programmatic interventions to solve them.
• Develop the standard library of Key Performance Indicators (KPIs) that customers should track to prove the business value of their investment.

Senior Success Architect, Product Adoption

Product Manager

• Set the product vision for calendar, email and other enterprise context-powered experiences in Slack
• Design for delight and clarity, leading with strong product judgment
• Develop and drive a roadmap centered on end-user impact
• Partner deeply with design and research to understand user needs
• Collaborate closely with engineering and platform partners
• Influence executives and cross-functional leaders
• Operate with urgency and learning

Director of Product Management – Slack Productivity

Solutions Engineer

• Drive Customer Transformation by guiding SMB customers through agentic transformation with strategic AI counsel
• Build a high-performing team fostering a culture of technical excellence and continuous learning
• Partner with Sales leadership to develop bespoke plays and reusable assets
• Serve as the 'Voice of the Field' to influence Product and R&D roadmap

Senior Manager, Solution Engineering – SMB

Financial Planning and Analysis

• Own Sales annual budget management and Plan processes including quarterizing budget targets, managing risks & opportunities, leading reviews with senior leadership as needed
• Partner with the Sales organization to manage strategic spend and headcount resources including but not limited to Recruiting, Headcount Management (HCM), and Global Sales Strategy
• Own key deliverables for the Company’s Board of Directors & lead the development of peer benchmarking analyses to compare Salesforce against its peer group and partner Corporate Finance to drive & deliver insights
• Support Salesforce’s quarterly external earnings process in partnership with the Corporate Finance team & Investor Relations by providing insights on total company Sales & Marketing spend as % of Revenue and other key Sales metrics
• Create and present ad hoc financial & scenario analysis including but not limited to business cases, Country/Segment/OU investment models, strategic spend, and expense trends to senior leadership
• Develop & maintain a consolidated Sales Forecasting Model including OU mapping to drive alignment, accountability, and transparency across the Sales Organization
• Develop a strong understanding of the Salesforce business model and translate the impact of changes in key inputs on the Company’s overall financials
• Build & maintain cross functional relationships with the broader F&S team

Senior Financial Planning & Analysis Manager

Salesforce Developer

• Participate in designing and building the product utilizing Salesforce platform and products.
• Provide attention to detail and a commitment to delivery of high-quality, stable deliverables.
• Continually evangelize Scrum and an Agile development processes.
• Review and provide feedback for code submissions.
• Be self-motivated; driven to achieve and exceed committed milestones.
• Collaborate with DevOps and Architects to define best practices and architectural standards.
• Display strong communication & collaboration skills, including the ability to mentor and be mentored.
• Desire to work in a growing, fast-paced environment of innovation.
• Explore and adopt new features to support Salesforce on Salesforce.

Lead Salesforce Developer

Full-stack Engineer

• Architect, design, implement, test and deliver highly scalable products
• Master our development process, culture and code base, then improve it
• Work closely with a team of engineers, product managers, user experience experts and performance engineers to build new features our customers will love, adopt and use while keeping our trusted platform stable and scalable
• Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics
• Analyze, design and develop test cases and implement automated test suites

Software Engineering, College Graduate

Software Engineer

• Provide line management for multiple engineering teams, including hiring, performance management, career development, and retention
• Participate in technical discussions, architecture reviews, and design decisions for database technologies, distributed systems, and operational automation
• Serve as an experienced Agile/Scrum practitioner, facilitating sprint planning, refinement, retrospectives, and continuous improvement
• Drive innovations that improve system scalability, robustness, availability, and security using telemetry and metrics
• Collaborate with Product Management and cross-functional leaders to deliver on shared roadmaps and business goals
• Foster an environment with autonomy and accountability where engineers can do their best work
• Oversee on-call rotations, operational readiness, deployment automation, and incident response best practices
• Champion code quality, maintainability, testing practices, and technical documentation across teams
• Build and sustain high-performing, collaborative cultures in an async-first, globally distributed environment.

Senior Manager, Engineering – Heroku Data Services

• Design, build, and operate reliable and scalable data infrastructure powering Slack’s analytics, ML, and data-driven decision-making
• Serve as DRI for 1–2 core data services (e.g., EMR, StarRocks, Pinot, Hive Metastore, Airflow, Temporal, Trino), ensuring uptime, reliability, and performance
• Drive improvements in security, cost efficiency, and developer experience across our data infrastructure
• Build automation and self-service tools that empower data teams to easily adopt and manage data workflows
• Collaborate closely with data engineering, platform, and security teams to design scalable, well-governed solutions
• Contribute to observability, monitoring, and alerting via Grafana and related tooling
• Partner with other senior engineers to define best practices, technical standards, and support models for Slack’s data ecosystem
• Mentor and coach other engineers, modeling ownership, collaboration, and operational excellence.

Staff Software Engineer, Data Infrastructure

• Design, build, and operate reliable and scalable data infrastructure powering Slack’s analytics, ML, and data-driven decision-making.
• Serve as DRI for 1–2 core data services (e.g., EMR, StarRocks, Pinot, Hive Metastore, Airflow, Temporal, Trino), ensuring uptime, reliability, and performance.
• Drive improvements in security, cost efficiency, and developer experience across our data infrastructure.
• Build automation and self-service tools that empower data teams to easily adopt and manage data workflows.
• Collaborate closely with data engineering, platform, and security teams to design scalable, well-governed solutions.
• Contribute to observability, monitoring, and alerting via Grafana and related tooling.
• Partner with other senior engineers to define best practices, technical standards, and support models for Slack’s data ecosystem.
• Mentor and coach other engineers, modeling ownership, collaboration, and operational excellence.