Senior Research Operations Lead, Research & Insights

Salesforce

. Source and recruit participants for qualitative and quantitative research studies, including interviews, usability tests, surveys, and focus groups.

Posted 5/23/2026full-timeSan Francisco • California, Illinois • 🇺🇸 United StatesSenior💰 $148,500 - $223,900 per yearWebsite

About the role

Key responsibilities & impact

Source and recruit participants for qualitative and quantitative research studies, including interviews, usability tests, surveys, and focus groups.
Manage the full recruitment lifecycle: outreach, screening, scheduling, confirmation, and follow-up.
Build and maintain a diverse panel of research participants across various demographics, personas, and customer segments.
Develop and manage tracking systems to ensure data quality, participant history (to prevent over-sampling), and privacy compliance.
Partner with researchers to understand specific study requirements and develop tailored recruitment strategies.
Engage and manage external recruitment vendors to ensure high-quality recruits and operational excellence.
Identify opportunities to automate manual recruiting workflows to reduce the time-to-recruit for the research team.

Requirements

What you’ll need

5+ years of recruiting experience, specifically focused on research operations, user research, or customer insights.
Experience navigating the complexities of recruiting in a B2B/Enterprise environment (e.g., reaching IT Admins and decision-makers).
Strong skills in managing multiple high-priority recruitment projects simultaneously with meticulous follow-through.
Excellent written and verbal communication skills with a focus on “being a great host”—ensuring every user has a pleasant experience with Slack Research.
Familiarity with research recruiting tools and CRM systems (e.g., Ethnio, UserInterviews, Salesforce, or Qualtrics).
A deep commitment to building diverse and inclusive participant pools.

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

recruiting experienceresearch operationsuser researchcustomer insightsdata quality managementparticipant history trackingprivacy compliancerecruitment strategy developmentworkflow automation

Soft Skills

project managementmeticulous follow-throughwritten communicationverbal communicationcustomer experience focusdiversity and inclusion commitment