Salesforce

Solutions Engineer

• Collaborate with the LATAM leadership team, including the Architecture Global community and Sales organizations, to translate growth plans into actionable strategies that emphasize Salesforce’s transformative value proposition.
• Establish and scale expertise in cloud, platform, and industry architecture, guiding the team in designing and implementing complex, multi-cloud enterprise solutions that align with customer success.
• Work closely with sales and distribution leadership to facilitate customer transformation by providing strategic counsel and technical expertise on enterprise architecture, system integration, and long-term value adoption.
• Build and manage a diverse, multi-disciplinary team of Solutions Architects.
• Create and contribute to architectural blueprints, methodologies and go-to-market strategies that drive competitive advantage.
• Scale organizational programs that enhance architectural governance, boost productivity, and promote cross-functional collaboration.
• Deeply understand the sales ecosystem to develop and execute technical strategies that drive revenue growth while ensuring team development and performance.

VP, Solutions Architecture

Customer Success Manager

• Lead a team of Customer Success Managers, fostering high standards for value delivery and customer impact
• Address and resolve customer blocking issues in collaboration with individual contributors
• Partner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams.
• Develop a point of view for Signature value to help grow Signature within the Consumer Business Services portfolio
• Work closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffing
• Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed
• Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training
• Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders
• As a Frontline Manager, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce Loyalty
• As a Frontline Manager, be responsible for delivery metrics, ensuring consistent progress and results
• Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.

Senior Director, Customer Success Manager – Core Clouds/Consumer Business Services

• Develop and deliver innovative custom solutions to key decision makers.
• Coordinate and lead the entire solution cycle through close collaboration with other high-performing teams.
• Present compelling Salesforce & partner solutions while supporting relationships with customers and partners.

Account Solution Engineer – Mid-Market

Project Manager

• Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies
• Lead Agile delivery using frameworks such as Scrum and SAFe
• Develop and manage integrated project plans and delivery roadmaps
• Drive stakeholder alignment through effective communication
• Establish and enforce delivery governance, standards, and best practices
• Plan and optimise project resourcing, manage budgets and forecasts

Salesforce Project Manager

Collections

• Manage credit and collections activities for clients
• Collaborate with cross-functional teams to resolve customer issues
• Prepare and present reports on collections performance
• Maintain accurate records and documentation related to collections

Credit & Collections Analyst – French Speaking

Full-stack Engineer

• Develop productivity tools that enhance engineering efficiency through automated performance monitoring, anomaly detection, and issue resolution
• Build intelligent frameworks that automate performance anomaly detection, infrastructure health checks, and root cause identification across telemetry, logs, and system utilization metrics.
• Explore emerging AI landscape and web technologies and collaborate with senior team members to identify and advance opportunities for tool improvements.
• Participate in product design discussions and help address software performance issues by identifying hotspots and developing prototypes to demonstrate potential solutions.
• Leverage a deep understanding of AWS services to design, build, and maintain scalable tools and services.
• Instrument, benchmark and define baselines to evaluate latency, reliability, and accuracy, identify gaps, and optimize performance.
• Develop and maintain highly available, scalable mission critical distributed services to enhance developer efficiency through visualizations and AI powered automated analysis.
• Clearly communicate your work, findings, and analysis to team members and present recommendations effectively to technical audiences.

Senior Software Engineer – AI Productivity Tools, Performance Engineering

• Lead Engineering Excellence: Drive the design, architecture, and delivery of high-quality, secure, and scalable enterprise software systems supporting complex revenue processes.
• Build and Scale Teams: Recruit, develop, and retain exceptional engineering talent. Foster a culture of innovation, accountability, and continuous learning across globally distributed teams.
• Champion the ARM Vision: Lead the evolution of our Agentic Revenue Management platform, blending the best of Salesforce Core, AI/Agentic systems, and Industry Clouds to deliver a unified revenue lifecycle experience.
• Operational and Organizational Leadership: Implement best-in-class engineering management practices, ensuring predictable delivery, operational excellence, and engineering productivity at scale.
• Cross-Cloud and Cross-Functional Collaboration: Partner closely with Product, Design, Industry, Commerce, Data Cloud, and AI teams to deliver cohesive, customer-centered solutions.
• Customer-Centric Leadership: Engage directly with strategic customers to understand pain points, shape product direction, and ensure value realization through platform adoption.
• Technical Depth with Strategic Range: Guide architectural decisions, system design, and scalability strategies — while also representing the organization at the executive level and influencing product vision.
• Mentorship and Culture: Inspire and develop next-generation leaders; model servant leadership and create a culture that emphasizes quality, trust, inclusion, and innovation.

VP, Software Engineering

Account Executive

• Cultivate and maintain enduring relationships with Higher Education clients
• Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.
• Provide regular progress updates to management regarding client accounts.
• Monitor and report on key performance metrics, including client retention and revenue growth.
• Maintain a high level of client satisfaction by consistently exceeding expectations.
• Work collaboratively with internal teams to devise solutions for complex challenges.
• Address and resolve client issues in a timely and efficient manner.
• Keep clients informed about new product features, updates, and enhancements relevant to their needs.
• Identify growth opportunities within existing accounts and work towards expanding Salesforce services.
• Collaborate closely with clients to formulate customized account strategies.
• Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
• Stay informed about industry trends, government regulations, and competitive offerings.
• Develop an in-depth understanding of Salesforce products and solutions.
• Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement.
• Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.

Named Account Executive, Higher Ed

Director

• Serve as a principal strategic partner to the Employee Success Business Partner Leaders and their teams supporting the Global Customer Success organizations.
• Responsible for architecting and driving the long-range talent strategy for CSG by consulting on business-specific needs.
• Provide strategic guidance on long-term talent priorities and organizational health.
• Partner with ESBPs to drive and facilitate executive-level talent strategies.
• Proactively identify organizational capability gaps within CSG and make data-driven recommendations.
• Represent the CSG perspective with COE partners to innovate, design, and test talent management programs.
• Lead the BU-specific plan to scale talent programs consistently.

Talent Partner Director

Sales

• managing and developing a team of Account Executives
• participating and leading in client and prospect meetings
• working cross-functionally with internal partners and corporate resources
• responsible for ongoing mentoring and development of the sales team
• recruiting, hiring and training new team members on sales process
• reporting on sales activity and forecast to senior sales management
• responsible for setting and implementing the Salesforce mutual Go-to-market sales strategy for the Customer 360 product family
• leading, building and growing a sales organization for this product family in the Enterprise Higher Education (Central US) segment

RVP, Sales, Higher Education

Robotics

• Own the Store roadmap for Agentforce Supply Chain, balancing strategic elements with foundational needs
• Own the feature lifecycle for specific components or minor feature tracks from discovery through launch and iteration
• Translate high-level strategic goals into clear, concise, and detailed Product Requirement Documents (PRDs), user stories, designs, and technical acceptance criteria for engineering
• Act as the voice of the customer within the development process, managing the product backlog, prioritizing sprints, and driving consistent delivery using Agile methodologies
• Conduct detailed user interviews and quantitative analysis to deeply understand the pain points of supply chain operators and identify product opportunities
• Partner directly with Engineering and Design (UX/UI) to ensure technical feasibility and deliver intuitive, enterprise-grade user experiences

Director of Product Management – Intelligent Process Automation

• Lead deep discovery sessions to uncover complex business problems across various sub-sectors of the Financial Services industry
• Identify and prioritize high-business-value use cases in which CRM, Agents and unified data can provide the most significant ROI.
• Build and present customized demonstrations that tell a compelling story of the customer and employee journeys, empowered by Salesforce technologies.
• Partner with Account Executives and the broader account team to develop technical sales strategies that align Salesforce’s platform and suite of AI-enabled products with the customer’s business requirements, and their long-term digital roadmap and architecture.
• Lead virtual and on-site Agentforce Workshops, guiding customers through the practical application of Embedded AI (prompts), Predictive AI, and Agents within their specific business context.
• Advise clients on how to effectively structure Agent Topics, craft precise Instructions, and define Actions (via Flow, Apex, or APIs) to ensure agents are helpful, professional, and safe.
• Help customers balance the generative flexibility of Probabilistic logic with rules-based Deterministic logic to ensure consistency, compliance and brand fidelity.
• Guide customers through best practices on how humans and agents interact seamlessly.
• Consult on Data 360 (Data Cloud) structures, advising on data ingestion and the creation of Data Libraries used for Retrieval-Augmented Generation (RAG) to ensure AI responses are grounded in trusted company data.
• Orchestrate and lead Proof-of-Concepts (POCs) and small-scale Pilots for Agentforce and Data 360, proving technical feasibility and business impact in the customer’s sandbox environment (for POC’s) and production environment (for Pilots).
• Lead use case ideation and help customers identify the right Agentforce opportunities.
• Demonstrate through rapid prototyping how connected experiences come to life when the Salesforce platform is powered by a unified data layer and intelligent agents.
• Act as a bridge between the customer and Salesforce Product teams, providing feedback from the field to help shape the future of our AI and Data products.
• Navigate complex "Trust" conversations, explaining how the Einstein Trust Layer protects customer data while enabling powerful generative capabilities.

Solution Engineer, Financial Services – AI Innovation

Performance Marketing

• drive pipeline and revenue growth by managing the performance of enterprise marketing programs across Slack's Invoice Growth Marketing initiatives
• lead localization efforts to ensure our programs are relevant across global operating units
• create and maintain invoice program landing pages
• develop and manage comprehensive demand generation program calendars
• maintain centralized content libraries and strategic assets
• partner with vendors and manage budgets for content creation and asset development
• develop and optimize email programs that drive consistent pipeline generation
• create and maintain automated dashboards and reports for program performance
• continuously improve marketing workflows and data hygiene practices

Enterprise Demand Generation Manager

Operations

• Orchestrate the weekly OU forecast process across Renewals
• Drive forecast excellence, coordinate prep and analytics for weekly OU forecast calls
• Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools
• Evaluate ongoing OU business performance against Targets
• Collaborate cross-functionally with Sales Strategy to develop a joint forecasting cadence
• Create executive-level presentations for both local and global leadership reviews; support quarterly business reviews

Senior Operations Manager

• managing and developing a team of Account Executives
• participate and lead in client and prospect meetings
• work cross-functionally with internal partners and corporate resources
• responsible for ongoing mentoring and development of the sales team
• recruiting, hiring and training new team members on sales process
• report on sales activity and forecast to senior sales management
• actively leading and monitoring demand generation activities
• develop and implement successful sales campaigns
• engaging at C-level in enterprise customer organizations
• develop required Corporate relationships and Executive engagement to support success