S&P Global

Content Manager

• Institute Narrative & Editorial Leadership: Define the narrative "throughlines" that connect research, leadership perspective, and market reality into an influential S&P Global point of view, based on the research agenda defined by the Head of the Institute and Research Fellows.
• Translate complex research into accessible storytelling and manage the institute's editorial voice.
• Work in partnership with divisions to elevate their research into enterprise-relevant narratives, while preserving divisional ownership of underlying analysis, data and authorship.
• Flagship Content and Enablement: Amplify the impact of the Institute’s research with the market’s key decision-makers by leveraging a range of tools including flagship reports, digital formats, video, podcasts, executive briefings, AI/GEO discoverability, media content, in partnership with content marketing, communication teams.
• Align the Institute’s key publications with enterprise flagship events and programming.
• Emerging Channels, AI-Enabled Tools, and Agentic Distribution: Identify, test, and leverage emerging channels, formats, and distribution models that increase the visibility and engagement of the Institute’s insights.
• Leverage AI-enabled tools to accelerate content adaptation, increase discoverability, and support scaling, by leveraging the latest developments on agentic distribution models and GEO/AI-era visibility standards, in partnership with the demand generation and technology teams.
• Stakeholder Collaboration: Works in close partnership with the Head of the S&P Global Institute and the Research Fellows, who define the research agenda, to shape the voice of the Institute on agreed priorities through publications and external positioning. Collaborate with EDP and Communications on the Institute’s editorial style and risk management guardrails. Work closely with CCO, CMO, and Marketing on strategies for producing highly visible and digestible content aligned with clients’ main focus of interest. Engage divisional SMEs for voice, contribution, and validation.

Senior Director of Narrative and Content

Customer Success Manager

• Actively contribute to enhancing the efficiency of CRM operational systems and processes.
• Serve as a subject matter expert, advising senior staff on complex CRM operational issues.
• Guide junior colleagues on best practices and operational processes.
• Collaborate with Technology teams to manage system enhancements.
• Participate in strategic transformation initiatives within CRM operations.
• Identify opportunities for process optimization, automation, and scalability across the revenue lifecycle.
• Build and maintain relationships with peers across various functions to foster collaboration.

Senior Manager, CRM Operations

Analyst

• You will be part of a dynamic team responsible for all client-facing operations-related items, data research, and processing functions on the WSO Specialized Account Services team, which primarily supports WSO users and their loan processing needs.
• As a Specialized Account Services Sr. Analyst, you are expected to support our clients and the business by orchestrating workflow and prompt resolution between internal and external teams.
• This includes data reconciliation and validation of trades and positions to ensure syndicated facility data integrity.
• Audit and correct any accounts that are material to the fund and/or flagged via a tolerance check for critical reporting needs.
• Support the month-end and quarter-end close process by ensuring timely and accurate operational processing and completion of critical audits.
• Reconcile various accounts and promptly research and correct any variances.
• Monitor and resolve aged exceptions across accounts, partnering with multiple internal and external parties.
• Assist in the opening and structuring of fund onboarding, ensuring all standard operating procedures are followed.
• Additional tasks include but are not limited to: Accurately reviewing and maintaining asset and contract data.
• Overseeing new deal creation and ensuring data point accuracy.
• Processing amendments, investigating discrepancies, and resolving issues.
• Monitoring and resolving exceptions.
• Performing additional syndicated loan maintenance.
• Coaching and assisting other analysts and leadership as needed.
• Maintaining strict adherence to processing deadlines, quality-controlled operational processes, and LSTA/LMA/Private Deals/Middle Market standards for loan transactions and/or trades.
• Proactively identify internal and external processing and system-related issues.
• Collaborate with internal partners and management on resolution plans and escalations.
• Lead research and projects on cross-product integrations and workflow enhancements to support client business requirements and strategic growth.
• This includes direct client engagement, project management, and presentation coordination.
• Capture and channel user feedback through effective communication and listening.
• Partner with leaders, peers, product associates, sales, and relationship managers on projects to improve products and services.
• Support team members with daily project management, data validation, and data deliverables as needed.
• Be willing to cross-train with neighboring divisions to provide an agile workforce capable of handling issues and engaging with joint clients.

Senior Analyst, Specialized Account Services

Associate

• Form a key part of the Loan Platforms team, responsible for maintaining the day-to-day operations of our Syndicated Loan Market offering
• Support the questions and requests of our internal and external clients
• Responsible for all onboarding, data research, and processing functions on the Loan Operations Team
• Gain exposure to an exciting financial market and interact daily with our clients of varying levels of seniority
• Support clients and the business with operational duties and account maintenance support functions
• Accurately review onboarding documentation and maintain data integrity
• Provide onboarding support for new clients, their team members, and accounts
• Strict adherence to internal procedures, processing deadlines, quality-controlled operational processes, and LSTA/LMA standards
• Pro-actively identify internal and external account and system related issues

Associate, Loan Platforms Support

Backend Engineer

• Define and execute the technical roadmap for SaaS-based enterprise software applications.
• Led the end-to-end software development lifecycle— from requirements gathering and system design to deployment and maintenance.
• Architect and deploy scalable, secure, and high-performance applications on AWS.
• Drive the adoption of microservice-based architectures to ensure modularity, scalability, and maintainability.
• Integrate AI/ML capabilities into applications, focusing on areas like intelligent document processing, market analysis, and risk modeling.
• Develop and deploy AI/ML solutions, including Generative AI and LLM-based applications with custom Retrieval-Augmented Generation (RAG) pipelines.
• Collaborate with Product, Data Engineering, and Client teams to align technical solutions with business and client needs.
• Mentor and grow a high-performing engineering team, fostering a culture of innovation, collaboration, and technical excellence.
• Ensure applications and AI systems are secure, compliant, and traceable, adhering to regulatory standards in the capital markets domain.

Director, Senior Engineering – .Net, AI/ML

Collections

• The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
• Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
• Accountable for all customer disputes and owning these through to resolution
• To ensure that all activities undertaken are completed in line with our internal controls and published processes
• Undertake Sales Ledger account reconciliations as required
• Respond promptly and completely to both customer and internal enquiries
• Escalation of debt issues to account manager & line manager
• Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries & dispute in time
• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
• Assisting in the maintenance of customer contact information
• Performing other related tasks as required
• Assist in mutual support and knowledge sharing of the global Credit and Collections team

Collections Agent

People Operations

• Lead the end- to–end operating cadence for the team, ensuring clarity of priorities, sequencing, and accountability.
• Drive and shape the SVP agenda, ensuring focus on the highest impact of projects and decisions.
• Develop and manage agendas, materials, and action tracking for leadership team meetings, functional updates, town halls, and other key forums.
• Coordinate preparation for senior stakeholder discussions, ensuring materials are clear, concise, data-informed, and aligned to the broader People Team and business agenda.
• Maintain visibility into team priorities and commitments, helping to identify dependencies, risks, decisions needed, and opportunities to improve execution.
• Partner with Finance and People stakeholders to support workforce planning, hiring governance, organizational tracking, productivity initiatives, and budget-related people processes.
• Help connect people priorities to financial and operational planning cycles, ensuring actions are tracked and stakeholders have the information needed to make timely decisions.
• Lead or support process improvement efforts across the team, identifying opportunities to simplify, standardize, automate, and strengthen recurring activities and deliverables.
• Create practical tools, templates, trackers, and governance routines that improve consistency, transparency, and accountability across projects and priorities.
• Monitor progress against key priorities and prepare updates that highlight milestones, risks, decisions, and next steps.
• Identify and apply AI-enabled tools and capabilities to improve team productivity, knowledge management, data synthesis, communications, and recurring processes.
• Manage and support cross-functional People Team projects, including transformation initiatives, organizational effectiveness, talent processes, employee experience priorities, and team enablement efforts.
• Translate complex or ambiguous priorities into structured project plans, milestones, deliverables, and communication plans.
• Develop executive-ready presentations, briefing documents, dashboards, and summaries that synthesize key messages, insights, and recommendations.

Business Effectiveness Lead – Functional People Team, Operational Excellence

Product Manager

• As a Product Manager, you will align yourself to know what delivers value to our clients and users when they access the software and data that the Enterprise Solutions group offers.
• You’ll understand the end-users’ needs inside and out, the comparative importance of those needs, and the dependencies that exist between those needs.
• Using this knowledge, you will:
• Develop industry expertise: Acquire a deep understanding of our industry, client workflows, and requirements to help guide internal product planning.
• Write user stories: Define new application features and workflows in clear user stories.
• Collaborate closely with developers and stakeholders to refine detailed requirements, system interactions, high-level data flows, and component architecture.
• Govern agile software delivery: Participate in and actively improve our agile software development processes.
• Execute sprints, adhering strictly to robust definitions of "Ready" and "Done" while ensuring elite quality standards.
• Manage strategic projects: Direct critical projects and balance stakeholder expectations around deliverables.
• Provide occasional product assistance and technical troubleshooting for internal partners and end-users.
• Architect API integration: Build a deep understanding of our internal data models, API infrastructure, and Developer Experience (DX) portals to facilitate smooth integrations.
• Support cross-functional initiatives: Participate in and lead cross-program collaboration on new initiatives to drive unified, scalable platform solutions across multiple organizational departments.

Associate Director, Product Management – Enterprise Solutions

Director

• Align yourself to know what delivers value to our clients and users when they access the software and data that the Enterprise Solutions group offers.
• Define a product strategy and vision 1-3 years out based on a deep understanding of the corporate vision, client data, and the global marketplace.
• Collaborate with senior business leaders and other internal stakeholders to balance the art and the science of strategic portfolio prioritization.
• Use a data-driven approach to make executive decisions and fail fast when necessary.
• Work within SDLC (Software Development Life Cycle) to ensure that the overarching product architecture is fully tested and meets the expectations of our enterprise users and clients.
• Oversee multiple product streams and managers, driving the organization to continuously inspect, adapt, and improve in their ability to meet a high standard of delivery and quality.
• Work closely with Engineering, Testing, User Experience, Marketing, Implementation, and Sales leadership to advise, guide, and support these teams to drive maximum business impact.

Senior Director, Product – Enterprise Solutions

Business Development Rep

• Build and own senior relationships with traditional exchanges (e.g., SGX, HKEX, JPX, ASX) and major digital asset exchanges across APAC.
• Identify, negotiate, and execute new partnership and listing agreements with exchange counterparts.
• Act as the primary point of contact and escalation lead for exchange relationships, managing both commercial terms and operational integration.
• Track exchange product roadmaps, new listing venues, and market structure changes across the region to identify partnership opportunities early.
• Provide market intelligence and deal flow insight to senior leadership, including assessment of new exchange venues, regulatory developments, and competitive positioning.
• Support pricing, timing, and venue-selection decisions for transactions spanning both traditional and digital asset markets.
• Work closely with Legal and Compliance to ensure all partnerships and transactions meet regulatory requirements across multiple APAC jurisdictions.
• Partner with APAC sales team members and contribute to building out the exchange partnerships function as it scales.
• Represent the firm at industry conferences, exchange events, and regulatory roundtables across the region.

Head of Business Development

Operations

• Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
• Work collaboratively with development/product/Infra teams as required for third line escalation.
• Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
• Drive and engage in Business Continuity and Disaster Recovery processes for all products.
• Coordinate with product and delivery teams to ensure the Service Management team is ready for new releases and engaged in early design of new enhancements.
• Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.
• Support SoX type2 audit and DORA (Digital Operational Resilience Act) compliance requirements.

Lead, IT Service Operations

Financial Planning and Analysis

• Provide day-to-day guidance/coaching to Research Assistants and Rating Analysts, building capability in credit, data discipline, and tooling and reinforcing values-led behaviors.
• Drive consistency/scalability by codifying standard work and promoting disciplined adoption to strengthen trusted, repeatable insights.
• Strengthen AI-enabled productivity by creating reusable assets and proposing lightweight automations that free capacity for human analysis and relationship work.
• Foster continuous improvement by proposing enhancements that remove manual steps without compromising governance or judgement.
• Partner with senior team members and Data/Engineering to identify and scale AI/automation use cases with governance-by-design, controls, and adoption support.
• Lead end-to-end execution for assigned credits, ensuring high-quality analysis and timely delivery across priorities with clear accountability.
• Own surveillance/updates for assigned portfolio, synthesizing performance, market signals, and peer context into decision-useful insights and clear implications for risk.
• Prepare/review inputs, reconcile metrics, document assumptions/changes to ensure adherence to methodologies/standard operating procedures.
• Prepare/review key outputs ensuring clarity and alignment to methodology/sector frameworks and evidentiary standards.

Senior Analyst, US Public Finance – Housing

• We are seeking a commercially driven professional to lead and expand our relationships across traditional stock exchanges and digital asset (crypto) exchanges throughout Asia Pacific.
• This is a hybrid mandate that sits at the intersection of capital markets and exchange business development: part of the role is building and managing relationships with exchanges, clearing houses, market makers, and regulators; the other part is structuring and executing on new index listings, liquidity arrangements, and new trading venue partnerships — across both TradFi and digital asset rails.
• The successful candidate will be a senior dealmaker and relationship manager who is equally credible discussing an ETP IPO with an exchange's listings team as they are negotiating a token listing or liquidity partnership with a crypto exchange.
• You will represent the firm externally with exchange leadership, originate new partnership opportunities, and work closely with the commercial sales team, legal, compliance, and product teams to bring deals to execution.

Head of Exchange Business Development

• Own and enhance business-critical BI solutions — including Actuals vs Forecast vs Plan reporting, hierarchy mapping, and drill-through analytics for leadership consumption.
• Build and operate end-to-end data automation using modern lakehouse and pipeline platforms (e.g., Microsoft Fabric) — designing notebooks, dataflows, and pipelines that power daily KPI validation, reconciliation, and refresh workflows across multiple reporting solutions.
• Write and optimize advanced Snowflake SQL to extract data; integrate Salesforce, data warehouses, SaaS APIs, and Excel sources into unified analytical models.
• Develop AI- and Copilot-powered solutions — including AI agents grounded in semantic models, AI Narratives for executive reporting, and Copilot-enabled experiences that improve discoverability and insight generation across analytics products.
• Partner with senior stakeholders — including Sales, Finance, Commercial and Product leadership — to deliver decision-ready analytics, deep dives, metric reconciliation, and executive narratives for QBRs, operating reviews, and leadership decks.
• Manage BI operations end-to-end — including user access, version control across Dev/Test/Prod environments, publishing, refresh monitoring, and first-line technical support for critical analytics products.
• Drive process automation and standardization for recurring deliverables (e.g., SaaS API integrations, partner data refreshes, monthly data mappings) — eliminating manual effort and improving turnaround.
• Maintain comprehensive documentation and ensure knowledge continuity across dataflows, notebooks, refresh schedules, backend logic, dependencies, and troubleshooting playbooks to enable seamless team operations.

Senior Analyst

Full-stack Engineer

• Lead the engineering delivery of an AI-enabled financial platform for index calculation, options analytics, back testing, and workflow execution.
• Define technical architecture, implementation standards, coding practices, testing expectations, and delivery patterns for the engineering team.
• Guide developers through complex design decisions involving Java services, frontend architecture, AWS workflows, data integration, AI-assisted development, and calculation accuracy.
• Partner with product owners, quantitative analysts, QA teams, infrastructure teams, data teams, and business stakeholders to convert requirements into clear technical plans.
• Lead design reviews, code reviews, sprint technical planning, production readiness reviews, and technical risk assessments.
• Mentor engineers in Java full-stack development, cloud-native design, financial calculation systems, automated testing, and responsible use of AI-assisted engineering tools.
• Ensure the platform is scalable, secure, maintainable, observable, auditable, and aligned with financial methodology and operational requirements.
• Design and develop backend services using Java, Spring Boot, REST APIs, and enterprise application patterns.
• Build platform components for index calculation, backtesting, data processing, workflow orchestration, exception handling, validation, and reporting.
• Implement financial calculation logic based on methodology specifications, including options-based strategies, rebalancing rules, pricing inputs, market calendars, and historical backtesting assumptions.
• Develop modern frontend applications using React, Angular, Vue, TypeScript, JavaScript, HTML, and CSS.
• Build user interfaces for index setup, backtest configuration, workflow monitoring, calculation review, validation results, exception management, dashboards, and reporting.
• Ensure strong integration between frontend applications, backend APIs, authentication flows, data services, and cloud workflows.
• Apply Spec-Driven Development practices to convert financial methodology documents, business requirements, and technical specifications into testable software components.
• Use AI-assisted engineering workflows to support planning, code generation, refactoring, test creation, documentation, and quality review.
• Review AI-generated or AI-assisted code for correctness, maintainability, security, performance, test coverage, and alignment with platform standards.
• Help establish team practices for responsible AI-assisted development, including review checklists, validation gates, test coverage expectations, and documentation standards.
• Support AI-assisted QA and evaluation routines for generated code, calculation outputs, regression testing, and backtest validation.
• Design and implement AWS-based platform components using services such as AWS Step Functions, Lambda, ECS/EKS, API Gateway, S3, CloudWatch, IAM, EventBridge, SQS/SNS, and AWS RDS.
• Build workflow orchestration for index calculations, backtest execution, data validation, exception handling, approvals, and operational monitoring.
• Integrate with data platforms including AWS RDS, cloud data platforms (such as Databricks, Snowflake, or Azure Synapse), data lakes, market data sources, reference data platforms, and analytical data pipelines.
• Ensure data lineage, audit trails, input/output traceability, logging, alerting, and operational controls are built into the platform.
• Support CI/CD, infrastructure automation, deployment validation, monitoring, and production support practices.