Collections Agent

S&P Global

Collections Agent responsible for managing overdue invoices and improving accounts receivable. Join S&P Global to ensure excellent customer service and maintain cash flow.

Posted 7/13/2026full-timeMetro Manila • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B collections, ensuring timely follow-up on overdue invoices while maintaining excellent customer service and communication. Proficient in managing customer disputes and collaborating with cross-functional teams to resolve issues effectively.

Highest-signal resume keywords

B2B Collections ExperienceExcellent Verbal And Written CommunicationProblem Solving SkillsAttention To DetailKnowledge Of SAP

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Debt CollectionAccount ReconciliationCustomer Dispute ResolutionPayment ProcessingInvoice Management

Soft Skills

Customer Service OrientationGoal OrientedTime ManagementPrioritization Skills

Tools & Technologies

MS Office SuiteExcelSAPSalesforceHighRadius

Industry Keywords

Accounts ReceivablePayment PoliciesCustomer Service ProceduresInternal ControlsSales Ledger

About the role

Key responsibilities & impact

The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
Accountable for all customer disputes and owning these through to resolution
To ensure that all activities undertaken are completed in line with our internal controls and published processes
Undertake Sales Ledger account reconciliations as required
Respond promptly and completely to both customer and internal enquiries
Escalation of debt issues to account manager & line manager
Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries & dispute in time
Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
Assisting in the maintenance of customer contact information
Performing other related tasks as required
Assist in mutual support and knowledge sharing of the global Credit and Collections team

Requirements

What you’ll need

2-4 years of experience in B2B collections environment
Excellent verbal and written English communication
Excellent problem solving skill
Commitment to excellent customer service
Strong attention to detail, goal oriented
Ability to prioritize and manage multiple responsibilities and meet deadlines
Basic knowledge of MS Office Suite including Excel a plus
Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on

Benefits

Comp & perks

Health care coverage designed for the mind and body.
Generous time off helps keep you energized for your time on.
Access a wealth of resources to grow your career and learn valuable new skills.
Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
From retail discounts to referral incentive awards—small perks can make a big difference.