RR Donnelley

Software Engineer

• Collaborate with customers, business analysts, and team members to gather and understand business requirements
• Independently develop, test, debug, maintain, modify, and install complex software programs using structured programming techniques
• Participate in code walkthroughs
• Provide on-call rotation support for production systems
• Facilitate incident management
• Conduct post-incident reviews
• Engage in all phases of the full systems lifecycle, from design to implementation, maintenance, and support of applications and systems software
• Demonstrate a comprehensive understanding of the information technology environment/infrastructure to resolve complex challenges
• Research long-term solutions to recurring problems
• Monitor customer data management systems, associated processes, and protocols to effectively solve problems
• Develop program specifications, flowcharts, and prepare internal documentation on program development and revisions
• Communicate status updates to stakeholders

Developer III

Supply Chain

• reports to the Director of Pressure Sensitive Labels on the Direct Materials Procurement team
• responsible for procurement activities supporting one of the largest business segments
• work closely with business stakeholders to understand business priorities and develop/execute category strategies to reduce total cost of ownership and ensure supply continuity
• define and audit technical specifications for adhesives
• qualify materials for extreme conditions
• select optimal face stocks, liners, and adhesives
• rationalize the current label SKU library
• audit manufacturers on their technical consistency and coat-weight precision
• monitor feedstocks to anticipate pricing shifts and supply constraints
• develop and implement procurement strategies for the category
• build relationships with stakeholders to achieve business objectives
• develop strategic relationships with key suppliers
• execute sourcing events, negotiations, and thorough market analysis
• negotiate supplier agreements with KPIs

Direct Materials Manager, Pressure Sensitive Labels

Account Manager

• Serves as the primary day-to-day contact for assigned accounts
• Manages account execution, timelines, and deliverables end to end
• Leads client communications, status updates, and performance discussions
• Develops and presents reports, insights, and recommendations
• Coordinates with cross-functional teams to meet client needs and expectations
• Identifies risks, resolves issues, and adjusts plans to ensure successful outcomes
• Supports account growth through retention, renewals, and expansion opportunities
• Contributes to account strategy, planning, and new opportunity discussions

Associate Account Manager

Client Services Representative

• Ensure the health of account(s) through meeting contract SLAs, Job Aids, Quality Reviews, and other work instruction tools
• Develop and oversee team staffing schedules including vacation time and overtime to balance workloads and ensure SLAs are achieved
• Supervise daily activities/project workloads of the Client Services Team
• Approve temporary employee hours and approve contract invoices
• Train and mentor team members, continual coaching, and progress check-ins
• Participate in the periodic performance reviews of direct reports
• Provide requested customer-facing metrics reports as requested from the existing reports suite, customizing where necessary
• Work with the customer to facilitate prototypes and offer creative solutions that support print sourcing
• Provide print procurement and coordination of all sales/marketing/promotion print and print-related collateral for the customer
• Coordinate efforts with the customer's marketing group to gather all of the print requirements and data files for current and anticipated projects
• Provide guidance to the customer regarding the print manufacturing process
• Source external vendors including RR Donnelley to produce print collateral
• Build a network of print outsourcers to use for print projects
• Submit RFP/RFQ requests to vendors and make recommendations to the customer
• Oversee the entire print lifecycle for ongoing projects from the initial requirements gathering to the final delivery of products
• Work with vendors to ensure SLAs are met and the customer receives products on time
• Make recommendations to the customer to move print work to other sites/vendors when issues arise
• You will be responsible for recruiting, training, and developing employees to ensure the quality and timely output of products and services
• You will be expected to administer company policies & procedures
• Participate in performance reviews and counsel employees as needed
• Perform other related duties and participate in special projects as assigned.

Client Services Team Lead

Legal Assistant

• Create, edit and format legal documents to firm specifications using a variety of software applications
• Convert, clean and format documents to/from different file formats
• Create charts, graphs, tables, and spreadsheets as requested
• Create and/or edit Tables of Authorities and Table of Contents
• Perform data entry utilizing various software applications
• Transcribe analog or digital dictation files
• Restore/recover corrupted document files as necessary
• Provide telephone help desk support to troubleshoot application queries
• Complete all assigned jobs by the deadline in an accurate and timely manner
• Handle sensitive and/or confidential documents and information
• Follow established policies and procedures at all times

Legal Document Specialist – 1st Shift

Account Executive

• Establishing a strategic and sophisticated consultative process with clients
• Building strong partnerships and sales strategies with existing and new clients
• Thorough understanding of all Print products and solutions
• Engaging other RRD product sales experts to propose optimum customer solutions
• Maintaining and growing customer accounts through strategic account management
• Researching and providing commercial insights to clients
• Providing accurate and timely reports and forecasting as required by Company

Sales Representative, Washington DC Territory

Product Designer

• Define the creative direction of assigned design projects, ensuring alignment with broader business strategies and objectives.
• Lead end-to-end process of design projects, taking ownership and successfully executing each phase of creative development on target, on time, and within budget.
• Collaborate with internal teams to develop and execute design strategies that support key business initiatives.
• Provide design oversight for projects, ensuring high standards for quality, consistency, and alignment with brand guidelines.
• Act as a key creative consultant for leadership and stakeholders, ensuring that all design projects reflect the vision and goals.
• Develop and implement best practices for design workflows, improving efficiency and output across teams.
• Stay ahead of industry trends, bringing fresh ideas and innovative approaches to design solutions that will resonate with target audiences.
• Ensure projects are delivered within scope, on time and on budget, while optimizing team resources.

Lead Designer

Business Analyst

• Apply working knowledge of systems and business analysis to analyze and develop integrated solutions to resolve technical issues for small to medium sized custom development projects.
• Assist senior level Business Analysts in requirements gathering and research support for larger, more complex projects.
• Assist in the analysis and design of new business processes around requirements definition, information gathering, and consistent documentation methodologies.
• Using multiple information gathering techniques, facilitate meetings with customers to define detailed business requirements for solution development.
• Manage all activities of a Scrum team including but not limited to Daily Stand Ups, Planning, Grooming and Retrospectives.
• Create a relationship with the Scrum Team which fosters mutual respect.
• Serve as the business expert for the Scrum Team, negotiating priorities with business and technical stakeholders.
• Develop precise documentation of prioritized business requirements that can directly be converted to user stories, test plans, and system conceptual designs.
• Assist in translating requirements and user stories to the developers, ensuring there is a clear and concise understanding of requirements.
• Review test conditions and expected results for product, performance and user acceptance testing.
• Continue to build on technical and business knowledge to better understand the linkage between business and technology.
• Participate in quality management reviews as outlined in the project work plan.

Financial/IT Business Analyst

• Establishing a strategic and sophisticated consultative process which engages new and existing clients regarding the promotion and marketing of Company products, services and solutions and capturing all revenue opportunities
• Building strong partnerships and sales strategies with existing and new clients through developing a deep understanding of their businesses and marketing/advertising initiatives
• Engage other RRD product sales experts to propose optimum customer solutions
• Effectively communicate how best to promote Company products and services to best fit a client or prospective client's needs (Travel may be necessary)
• Be considered a business partner by the customer; maintain and grow customer accounts by: Providing valued, comprehensive and strategic account management; Ensuring tactical and flawless implementation of products, services, and solutions; Researching, tailoring, and teaching commercial insights to clients; and Remaining point of contact to ensure client’s concerns are addressed
• Provide accurate and timely reports and forecasting as required by Company.

Account Director – Digital Sales

• Establish a strategic and sophisticated consultative process which engages new and existing clients regarding the promotion and marketing of Company products, services and solutions and capturing all revenue opportunities
• Maintain and grow customer accounts by providing valued, comprehensive and strategic account management; ensuring tactical and flawless implementation of products, services, and solutions
• Provide accurate and timely reports and forecasting as required by Company

Account Executive – Digital Sales

Manager

• Responsible for job intake and document edits and ensuring quality, timeliness, and overall client satisfaction.
• Determine job requirements, communicate priorities, adjust production plans, and communicate with customers on day-to-day production.
• Review schedules.
• Defines staffing levels and resources required and communicates needs or exceptions to department management.
• Arrange intra- and inter-departmental help to maximize the utilization of department resources.
• Analyzes customer materials, documents, and files and resolves problems and or questions prior to production.
• Develops work assignments in conformance with established priorities.
• Monitors the production of all jobs, ensuring priorities are consistent with commitments and production decisions are cost-effective actions to achieve results.
• Assists management in the identification of equipment, process, and personnel barriers to achieving goals and targeted results.
• Responsible for the daily management of job input.
• Develops and maintains accurate records of all customer materials and files.
• Contributes to client project status and process improvement calls
• Maintains project status reports for client and internal team use
• Coordination of creative resources, project management resources and project needs
• Responds directly to customer queries and concerns as required.
• Perform other duties as assigned.

Associate Campaign, Traffic Manager

Business Development Rep

• Leverage proven prospecting techniques to initiate contact with prospective new clients
• Generate interest in a discovery meeting with an established Sales Executive
• Identify multiple contact points within a supplied list of targets and position the value proposition of our products and services to entice the prospect to learn more about the company through a discovery meeting
• Conduct online research to better understand the prospect and contact points’ business objectives to better position our services
• Generate a high-value sales pipeline through both strategic and targeted prospecting
• Collaborate with the sales team to develop a list of target prospects
• Develop and run a pipeline of prospects and provide top-class customer experience
• Effectively & smoothly transition a lead to the sales team following the first discovery meeting
• Actively utilize Salesforce for all activities related to Lead Generation
• Meet with Sales Leaders to evaluate strategy

Business Development Representative

Accounts Payable

• Responsible for invoice processing and workflow exceptions supported by offshore resources in SAP and Ariba systems
• Oversees banking and daily payment process reconciliations
• Responsible for unclaimed property functions including research/due diligence, reporting, and annual filings in accordance with state filing guidelines
• Manage the monthly aging and bi-weekly duplicate review processes
• Oversee daily customer service inquiries using the Smartsheet Tracking tool for all external and internal customers
• Responsible for the RR Donnelley Virtual Card Program including aging review, reporting, and vendor administration
• Maintain and enhance all internal controls for the Accounts Payable Vendor Master for SAP and Ariba systems
• Manage the daily activity and reporting for vendor changes/additions and ACH validation and set up within (CVMS) Centralized Vendor Management System
• Oversee the daily disbursement functions to include Accounts Payable, Payroll and Accounts Receivable checks, ACH, and IACH (International ACH) payments
• Responsible for the annual 1099 reporting and processing
• Implement and support projects/programs that continually improve and simplify the accounts payable function and supplier payment process while maintaining a high level of accuracy
• Prepare performance reviews and provide feedback that will lead to improved performance
• Support and participate in the transition of new business to P2P Operations and Shared Services

Supervisor – Accounts Payable

Analyst

• Gather financial and performance data required from various systems to create the cost rates
• Analyze cost data and validate the accuracy and the assignment to the correct category
• Work with local teams at each manufacturing facility to better understand the operations and systems used
• Maintain tables used in the operations (as assigned)
• Setup product codes in WCSS with the EUDR - HTS codes
• Setup cost centers and work centers in SAP for MIPS/Labels locations
• Publish reports for summary of monthly data for both internal and external use
• Assist external auditors with a general controls review and specific testing

Cost Analyst

Solutions Engineer

• Responsible for designing, developing, and implementing innovative solutions to meet the needs of clients and/or customers.
• They oversee the entire solution development process from initial concept to final delivery, ensuring that the solutions are aligned with business goals and objectives.
• Designs solutions for new customers and/or introducing this service line to existing customers by leveraging the full range of RRD services capabilities.
• Collaborate with internal teams to assess requirements and recommend tailored approaches that align with client goals.
• Responsible for taking full ownership in presenting the value proposition for designated service line to customers.
• Create/maintain strategies, sales & marketing materials that enables closing the sale efficiently.
• Review value proposition regularly, developing standardized collateral, optimizing costs and introducing creative pricing models and identify new and innovative channels to present the solution to customers.
• Develop and coach Solution Architects and Sales Teams as appropriate in the evolution of the service line’s value proposition and service delivery models.
• Support the successful delivery of all opportunity assessment and diligence activities; identify resources required to successfully deliver the assessment opportunity.
• Develop and maintain accurate benchmarking information.
• Develop initial implementation plan for opportunities and coordinate with the implementation team to build detailed plans and ensure a smooth transition to the implementation team upon successfully closing the sale.
• Collaborate with Technology team to enhance existing platforms, explore new technologies that will enhance our ability to grow top line.
• Establish relationships with external service partners (technology, equipment vendors, software providers).