RR Donnelley

Account Manager

• Responsible for the account management activities during and after the sale
• Respond to customer requests and inquiries regarding current and future work
• Resolve issues that may arise during the production of customer products
• Analyze reports and data to identify revenue and cost containment opportunities
• Consult with customers to understand business issues and goals
• Maintain up-to-date knowledge of industry trends, new products
• Owns report creation across products and campaigns
• Participates in account strategy and campaign-related brainstorming sessions

Director

• Develop long-term strategic vision for the Integrated Strategy & Solutions function.
• Oversee Directors and cross-functional senior managers; guide team performance and priorities.
• Align resources, team structure, and operational plans with enterprise goals.
• Influence organizational strategy through market insight, innovation, and solution packaging.
• Drive executive-level conversations around client value, new service models, and growth.
• Represent the function in senior forums, steering committees, and external engagements.

Senior Director – Integrated Strategy & Solutions

Account Executive

• Proactively identify and research new customer and new project opportunities, identify decision makers within prospects
• Organize and participate in discovery meetings with clients in order to identify revenue opportunities, make recommendations, and determine next steps
• Develops a business plan for each account
• Prepare clear and effective written proposals and quotations for prospective and current customers
• Develop and maintain a thorough knowledge of client business needs and offer the appropriate business solutions that help each achieve their strategic business goals
• Recommend to clients additional solutions and services the company provides, highlighting the advantages of the product or service, utilizing internal tools and resources as needed
• Develop sales skills and knowledge of the organization's products, services, and customers by working closely with a more experienced sales representative
• Partners with internal resources to execute targeted deliverables within a timely manner
• Provide extraordinary customer service throughout the sales process
• Forecast accurately and maintain the system of record in Salesforce.com
• Performs other related duties and participates in special projects as assigned

Strategic Sales Representative

Marketing

• Execute analytical projects from established data requirements
• Acquire and aggregate data from a variety of sources
• Work with internal teams to address client business problems
• Apply statistical methods and execute analyses

Marketing Scientist – I

IT Support

• Research, design, and develop computer and network software or specialized utility programs.
• Deliver personal tasks on time and lead the delivery of tasks for natural or cross-functional workgroup;
• Participate on initiatives, with deliverables and meet quality standards, on time;
• Create Application and System Design Documents for Oracle E-business order management and Financial Modules;
• Develop Applications / Reports / Systems;
• Estimate component/application and system level work efforts;
• Design, Develop and Implement Complex Business Rules for Oracle E-business Modules;
• Responsible for fulfilling end-user requests;
• Provide on call support as required.

IT Engineer

Digital Marketing

• Funnel the leads to a sales representative to further qualify and close the sale
• Generate interest in a discovery meeting with an established RRD Sales Executive
• Identify multiple contact points within a supplied list of targets and position the value proposition of our products and services
• Conduct online research to better understand the prospect and contact points business objectives
• Generate a high-value sales pipeline through both strategic and targeted prospecting for Healthcare accounts
• Collaborate with the sales team to develop a list of target prospects
• Develop and run a pipeline of prospects and provide top-class customer experience
• Effectively & smoothly transition a lead to an account executive following the first discovery meeting
• Actively utilize Salesforce for all activities related to Lead Generation
• Meet with Sales Leaders to evaluate strategy

Business Development Representative – Digital Marketing

Attorney

• Proofread complex legal billing narratives to ensure consistency, spelling, dictation, syntax, punctuation, and grammar
• Review and edit time entries to ensure proper coding, billing rates, compliance with OCG (Outside Client Guidelines) and missing time
• Proactively follow-up with timekeepers and their assistants when necessary
• Ensure client specific needs are met, (i.e., electronic billing processes, alternative billing arrangements) while confirming internal firm policies and procedures are appropriately implemented and enforced.
• Compare documents against originals to ensure an accurate translation.
• Review cross references, and defined terms for accuracy
• Check handwritten revisions/electronic red lines against working draft to ensure all corrections are made accurately
• Conduct separate checks for format, text accuracy and statistical data
• Ensure that the content of the invoice is accurate, clear and complete and that the material is organized logically
• Communicate with law firm and clients to ensure consistency, accuracy and speed in the billing process.

Narrative Proofreader, Legal Services

Collections

• Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
• Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly
• Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management
• Identify areas for additional training to ensure that skill levels are uniformly excellent across the group
• Ensure that team members follow established workflow process, including necessary reviews and approvals
• Serve as initial point of contact and aid team members with daily questions and concerns
• Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
• Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management
• Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences
• Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
• Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges
• Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
• Work with manager to create development plans and challenging assignments for team members
• Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings
• Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance
• Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures
• Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested
• Work closely with senior management and report on daily activities to resolve issues before they impact collections results.
• Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month.
• Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy.
• Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices.
• Research and monitor unapplied payments.
• Monitor payment arrangements to ensure compliance with payment terms.

Collections Supervisor

• Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance.
• Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures.
• Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested.
• Provide budgeting, forecasting and ad hoc reporting specific to client needs, including participating in meetings with firm management.
• Work closely with senior management and report on daily activities to resolve issues before they impact collections results.
• Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month.
• Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy.
• Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices.
• Research and monitor unapplied payments.
• Monitor payment arrangements to ensure compliance with payment terms.
• Develop strong working relationships with assigned Partners to provide best in class customer service support for all related client collection needs.
• Identify problems or issues in processes and implement solutions bringing bottom line results.
• Meet or exceed all assigned deadlines.

Collections Associate

Software Engineer

• Collaborate with customers, business analysts, and team members to gather and understand business requirements
• Independently develop, test, debug, maintain, modify, and install complex software programs using structured programming techniques
• Participate in code walkthroughs
• Provide on-call rotation support for production systems
• Facilitate incident management
• Conduct post-incident reviews
• Engage in all phases of the full systems lifecycle, from design to implementation, maintenance, and support of applications and systems software
• Demonstrate a comprehensive understanding of the information technology environment/infrastructure to resolve complex challenges
• Research long-term solutions to recurring problems
• Monitor customer data management systems, associated processes, and protocols to effectively solve problems
• Develop program specifications, flowcharts, and prepare internal documentation on program development and revisions
• Communicate status updates to stakeholders

Developer III

Supply Chain

• reports to the Director of Pressure Sensitive Labels on the Direct Materials Procurement team
• responsible for procurement activities supporting one of the largest business segments
• work closely with business stakeholders to understand business priorities and develop/execute category strategies to reduce total cost of ownership and ensure supply continuity
• define and audit technical specifications for adhesives
• qualify materials for extreme conditions
• select optimal face stocks, liners, and adhesives
• rationalize the current label SKU library
• audit manufacturers on their technical consistency and coat-weight precision
• monitor feedstocks to anticipate pricing shifts and supply constraints
• develop and implement procurement strategies for the category
• build relationships with stakeholders to achieve business objectives
• develop strategic relationships with key suppliers
• execute sourcing events, negotiations, and thorough market analysis
• negotiate supplier agreements with KPIs

Direct Materials Manager, Pressure Sensitive Labels

• Serves as the primary day-to-day contact for assigned accounts
• Manages account execution, timelines, and deliverables end to end
• Leads client communications, status updates, and performance discussions
• Develops and presents reports, insights, and recommendations
• Coordinates with cross-functional teams to meet client needs and expectations
• Identifies risks, resolves issues, and adjusts plans to ensure successful outcomes
• Supports account growth through retention, renewals, and expansion opportunities
• Contributes to account strategy, planning, and new opportunity discussions

Associate Account Manager

Client Services Representative

• Ensure the health of account(s) through meeting contract SLAs, Job Aids, Quality Reviews, and other work instruction tools
• Develop and oversee team staffing schedules including vacation time and overtime to balance workloads and ensure SLAs are achieved
• Supervise daily activities/project workloads of the Client Services Team
• Approve temporary employee hours and approve contract invoices
• Train and mentor team members, continual coaching, and progress check-ins
• Participate in the periodic performance reviews of direct reports
• Provide requested customer-facing metrics reports as requested from the existing reports suite, customizing where necessary
• Work with the customer to facilitate prototypes and offer creative solutions that support print sourcing
• Provide print procurement and coordination of all sales/marketing/promotion print and print-related collateral for the customer
• Coordinate efforts with the customer's marketing group to gather all of the print requirements and data files for current and anticipated projects
• Provide guidance to the customer regarding the print manufacturing process
• Source external vendors including RR Donnelley to produce print collateral
• Build a network of print outsourcers to use for print projects
• Submit RFP/RFQ requests to vendors and make recommendations to the customer
• Oversee the entire print lifecycle for ongoing projects from the initial requirements gathering to the final delivery of products
• Work with vendors to ensure SLAs are met and the customer receives products on time
• Make recommendations to the customer to move print work to other sites/vendors when issues arise
• You will be responsible for recruiting, training, and developing employees to ensure the quality and timely output of products and services
• You will be expected to administer company policies & procedures
• Participate in performance reviews and counsel employees as needed
• Perform other related duties and participate in special projects as assigned.

Client Services Team Lead

Legal Assistant

• Create, edit and format legal documents to firm specifications using a variety of software applications
• Convert, clean and format documents to/from different file formats
• Create charts, graphs, tables, and spreadsheets as requested
• Create and/or edit Tables of Authorities and Table of Contents
• Perform data entry utilizing various software applications
• Transcribe analog or digital dictation files
• Restore/recover corrupted document files as necessary
• Provide telephone help desk support to troubleshoot application queries
• Complete all assigned jobs by the deadline in an accurate and timely manner
• Handle sensitive and/or confidential documents and information
• Follow established policies and procedures at all times

Legal Document Specialist – 1st Shift

• Establishing a strategic and sophisticated consultative process with clients
• Building strong partnerships and sales strategies with existing and new clients
• Thorough understanding of all Print products and solutions
• Engaging other RRD product sales experts to propose optimum customer solutions
• Maintaining and growing customer accounts through strategic account management
• Researching and providing commercial insights to clients
• Providing accurate and timely reports and forecasting as required by Company