Client Service Professional – Retail Focus

RR Donnelley

Client service professional managing print, kitting, and fulfillment orders for RRD, a global marketing, packaging, print, and supply-chain solutions provider. Coordinating customers, pricing, production instructions, inventory, and corrective actions.

Posted 8/13/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $39,100 - $54,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in post-sales customer support, order fulfillment, and process improvement within manufacturing operations. Proficient in managing client relationships, training staff, and ensuring accuracy in order processing and documentation.

Highest-signal resume keywords

Order FulfillmentProcess DocumentationCustomer Relationship ManagementInvoice ReconciliationStaff Training and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingKittingDistributionPricing and QuotingManufacturing InstructionsWorkflow ImprovementJob Requirements GatheringData AnalysisInventory ManagementDispute Management

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAbility to Manage DeadlinesProblem-SolvingLeadership

Tools & Technologies

MS OfficeMac Word ProcessingSpreadsheetsJob-Specific Software

Certifications & Qualifications

High School Diploma or EquivalentAdditional Education Certification

Industry Keywords

Manufacturing OperationsClient CareOperational SupportPost-Sales SupportCustomer Service

About the role

Key responsibilities & impact

Provide post-sales customer contact for inbound order fulfillment of print and print-related services and/or kitting
Execute print, kitting, and distribution orders received through online systems or direct customer contact
Serve as lead service professional for customers and internal RRD stakeholders, including participating in or leading client meetings and business reviews
Support sales and customers by responding to inquiries and requests
Handle customer concerns and issues, including dispute management and invoice reconciliation
Provide proof of delivery and order status
Gather job requirements and translate them into manufacturing, kitting, shipping, and postal instructions
Create process documentation, workflows, and job aids
Suggest workflow and process improvements
Review work for accuracy before production
Process orders and change notices, obtain delivery commitments and special freight quotes, and verify job instructions, pricing, and quotes
Perform pricing and generate quotes
Verify composition or perform copy preparation
Maintain client inventory items and produce and analyze reports
Coordinate corrections and changes during work in process
Train and mentor client care staff
Lead corrective action processes, investigate root causes, and implement improvements
Set up new items and manage current inventories
Act as a communication link between external customers and internal departments
Participate in special projects and perform related duties

Requirements

What you’ll need

High school diploma or equivalent
3+ years of relevant administrative/operational support experience in manufacturing operations or an office environment directly related to the job duties
Additional education certification may be possessed
Excellent knowledge of relevant functional areas or good knowledge of a professional field
Ability to consistently apply applicable policies, procedures, regulations, and program objectives
Ability to oversee junior-level staff and/or review and audit work for accuracy
Advanced knowledge of computers and software programs, including MS Office or Mac word processing, spreadsheets, and job-specific programs
Excellent oral and written communication skills
Strong organizational skills and ability to manage deadlines, prioritize workload, and adjust to business needs
Ability to work weekends and holidays
Successful completion of a pre-employment background check and drug screen

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with match
Life insurance
Voluntary supplemental insurance coverages
Tuition assistance
Maternity leave
Adoption assistance
Employer/partner discounts
Potential participation in a bonus, commission, or incentive program