RR Donnelley

Network Engineer

• Lead the strategy, architecture, and operational execution of the company’s enterprise-wide network infrastructure
• Oversee the engineering, implementation, and lifecycle management of all network technologies across data centers, cloud environments, and distributed enterprise locations
• Ensure a secure, resilient, and scalable network foundation that enables business growth, supports hybrid cloud adoption, and delivers an exceptional end-user experience
• Drive the strategy and hands-on implementation of network automation, encompassing provisioning, configuration management, patching, observability, and self-healing capabilities
• Direct the design, implementation, and optimization of existing technology environments across LAN/WAN, wireless, and data center segments
• Manage technology partnerships and contracts to ensure alignment with automation and operational excellence goals
• Build and mentor a high-performing, automation-focused network engineering team
• Ensure network change management and configuration baselines are governed through code repositories and approval workflows.

Director, Network Engineering

Engineer

• Responsible for analyzing, designing, and optimizing operational and manufacturing processes to improve efficiency, reduce costs, and enhance productivity
• Evaluate and optimize processes and technology to drive innovation, cost reduction, and operational efficiency
• Develop and maintain a systematic costing model by reconciling machine and material specifications with budgetary requirements
• Adjust costing systems to reflect changes in equipment, job methods, procurement, and logistics
• Maintain and update work measurement standards to determine staffing requirements and improve labor efficiency
• Develop and distribute productivity and efficiency reports to monitor and improve machine utilization and labor costs
• Support engineering and process quality initiatives, including preparing project proposals and participating in special projects as directed

Associate Process Engineer

Software Engineer

• responsible for the design, development and execution of strategic initiatives
• tactical deployment of manufacturing solutions
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures
• Function as technical experts throughout the full project lifecycle and develop, maintain project plans
• evaluate estimates against actual occurrences
• own the delivery Analysis of business systems to determine effectiveness
• identify inadequacies, inefficiencies, and problems and recommending solutions
• Responsible for managing the definition, implementation, and integration of quality principles and quality processes
• Ensure that quality methods and procedures are executed
• products, applications, and systems are in compliance
• Manage and facilitate internal and external customer interactions throughout the Project Development Life Cycle
• Share your expertise and help train other employees as assigned
• Perform other related duties and participate in special projects as assigned

Project Manager – Engineering

Attorney

• Proofread complex legal billing narratives to ensure consistency, spelling, dictation, syntax, punctuation, and grammar
• Review and edit time entries to ensure proper coding, billing rates, compliance with OCG (Outside Client Guidelines) and missing time
• Proactively follow-up with timekeepers and their assistants when necessary
• Ensure client specific needs are met, (i.e., electronic billing processes, alternative billing arrangements) while confirming internal firm policies and procedures are appropriately implemented and enforced.
• Compare documents against originals to ensure an accurate translation.
• Review cross references, and defined terms for accuracy
• Check handwritten revisions/electronic red lines against working draft to ensure all corrections are made accurately
• Conduct separate checks for format, text accuracy and statistical data
• Ensure that the content of the invoice is accurate, clear and complete and that the material is organized logically
• Communicate with law firm and clients to ensure consistency, accuracy and speed in the billing process.

Billing Proofreader, Legal Services

Client Services Representative

• Following corporate established guidelines coordinate, and/or facilitate Continuous Improvement activities targeted at cost reduction, productivity and process optimization, and/or quality performance achievement.
• Evaluate process improvement opportunities, define process metrics, and develop improvement plans.
• Coordinate with other departments to identify and prioritize process improvements to achieve operational excellence.
• Gathers, analyzes and interprets data through inspection and evaluation of current processes.
• Analyze trends or variations to define the problems.
• Prepare reports, charts, tables and other visual aids to summarize operations and highlight findings.
• Ensure conformance with overall company standards relating to documentation and record systems.
• Monitor compliance to Non-conformance and Corrective Action Standard Practice to ensure effectiveness of process.
• Assist in planning and preparing quality, procedural and process training by coordinating or performing training with appropriate parties.
• Assist in the creation of presentations and training sessions for continuous improvement.
• Participates and leads in identified improvement projects as required.
• Performs other related duties and participates in special projects as assigned.

Client Service Analyst

Billing Specialist

• Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing.
• Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process.
• Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support.
• Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system.
• Execute accruals, budgets, and information and data requests.
• Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems.
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices.
• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures.
• Communicate with direct reports, manager and client on job or deadline issues.
• Immediately escalate operational problems or issues to Supervisor or Manager.
• Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Produce required reports on schedule.
• Assist the team in completing more complex jobs.
• Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Make sure team follows standard operating procedures.
• Train new employees on policies and procedures.
• Maintain all logs and reporting documentation as required.

e-Billing Team Lead

• Coordinate production of client materials, or related services
• Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.
• Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers products.
• May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
• Provide quality review for other Account Specialists to ensure all information is accounted for and accurate before commencement of internal or external production.
• Ensure job instructions are entered and verified in the various manufacturing or procurement systems and queued in to the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.
• May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
• Coordinate production of components with other internal plants and/or external vendors as required.
• Coordinate the resolution of customer or manufacturing issues with customer jobs.
• Engage appropriate departments to verify the issue and determine the root case.
• May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.
• Communicate with customers regarding the resolution of issues.
• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May mentor junior level staff or work on special projects.

Account Specialist, Client Services – Retail Focus

• Supervise e-billing employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
• Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly Ensure that billing workloads are appropriately weighted and balanced
• Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management
• Identify areas for additional training to ensure that skill levels are uniformly excellent across the group
• Monitor client inventory balances assigned to team members based upon job specifications; ensures timely billing of unbilled balances and consistent follow-up on accounts receivable
• Ensure that team members follow established workflow process e-billing, including necessary reviews and approvals
• Serve as initial point of contact and aid team members with daily questions and concerns
• Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
• Ensures consistent and regular communication with law firm around aged balances and invoices and identifies and elevates problem accounts to management
• Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences
• Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
• Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges
• Ensure e-Billed invoices are transferred to the e-billing vendor in a timely fashion
• Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
• Work with manager to create development plans and challenging assignments for team members
• Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings
• May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)

eBilling Supervisor

Financial Planning and Analysis

• Take full ownership of the Financial Support Services (FSS) service line, including strategy, growth, delivery excellence, and innovation.
• Lead the development, education, and execution of the global value proposition for the FSS service line.
• Drive go-to-market strategy, sales enablement materials, and initiatives to support growth.
• Provide solution design and oversight for complex, multi-region deals.
• Guide implementation to ensure best practice deployment and optimal client outcomes.
• Establish and maintain toolkits, training resources, and benchmarking to ensure innovation and improvement are embedded in operations.
• Partner with Account Directors to foster strong client relationships, ensuring client satisfaction and alignment with business objectives.
• Support contract negotiations, risk identification, and commercial governance.
• Collaborate with Marketing and Technology teams to develop growth-oriented initiatives and enhance platform capabilities.
• Serve as a subject matter expert for client-facing presentations, Quarterly Business Reviews (QBRs), and executive-level discussions.
• Promote innovation, knowledge sharing, and effective communication across the global organization.

Global Solutions Director – Financial Support Services

Account Executive

• Establishing a strategic and sophisticated consultative process to engage new and existing clients regarding promotion and marketing of Company products, services and solutions
• Capture all revenue opportunities and expand knowledge base of client business/objectives and requirements
• Build meaningful value-added relationships and strong partnerships and sales strategies with existing and new clients
• Develop a deep understanding of clients' businesses and marketing/advertising initiatives
• Thorough understanding of all Print products and solutions and how they provide value to clients' operations
• Engage other RRD product sales experts to propose optimum customer solutions
• Effectively communicate how best to promote Company products and services to fit client needs
• Maintain and grow customer accounts through comprehensive and strategic account management
• Ensure tactical and flawless implementation of products, services, and solutions
• Research, tailor, and teach commercial insights to clients and remain point of contact for client concerns
• Provide accurate and timely reports and forecasting as required by Company
• Recognize revenue opportunities and turn leads into long-lasting partnerships

Sales Executive

Human Resources

• Provides Human Resources support and guidance to an assigned location or specific business unit function, often being the only onsite member of the Human Resources Team. Ensures effective employee relations, compensation, staffing, organizational development, training, safety, and change management strategies. Fosters employee involvement at all levels with the use of excellent communication, organization, facilitation, and creative problem-solving skills. Job Description Partners with local leadership teams to develop and facilitate strategic short and long-term goals for assigned locations as they relate to the employment function (i.e. recruiting, screening, coordination of staffing plans, promotions, training, succession planning, and positive counseling), and profitability. Facilitates and fosters positive employee relations, plant-wide effective communications, and internal management consultation. Ensures legal compliance and implementation of the Company’s human resources strategy. Ensures management practices are consistent with all federal, state, and local employment laws, rules, and regulations. Effectively support and foster the company’s Open Door Policy. Administer the employment function, which includes recruiting and screening applicants, facilitating the use of any temporary employment agencies, and managing the job posting system for internal/external candidates following company and legal guidelines. Assist in the effective and proactive management of the requirements and functions related to the Affirmative Action Plan for the assigned location. Assist in managing Worker’s Compensation Insurance issues, including making recommendations to facilitate the timely closing of claims. Coordinate, facilitate, and/or assist with training activities within the facility (i.e. safety compliance, orientation programs, job knowledge, and leadership performances). Provide prompt and accurate guidance to employees regarding all benefit programs including timely orientation programs. Maintain all personnel records following EEO, privacy, and related requirements. Advise management teams regarding prompt and accurate completion of all status changes and ensure prompt and accurate updated information in the HRIS system. Promote working together with all departments to build continual improvement within the company. Handles employment-related inquiries from applicants, employees, supervisors, and managers, referring complex and/or sensitive matters to the appropriate HR Leadership. Performs other related duties and participates in special projects as assigned.

Director, Network Engineering

Associate Process Engineer

Project Manager – Engineering

Billing Proofreader, Legal Services

Client Service Analyst

e-Billing Team Lead

Account Specialist, Client Services – Retail Focus

eBilling Supervisor

Global Solutions Director – Financial Support Services

Global Solutions Director – Financial Support Services

Sales Executive

Senior HR Generalist