RR Donnelley

Artificial Intelligence

• Define strategy to develop and implement AI machine learning models focused on revenue optimization and cost reduction
• Monitor model performance: Identify drift and orchestrate the retraining/update of models as necessary
• Reimagine the frontline sales tech stack philosophy to create a unified AI workspace
• Analyze sales activities to identify opportunities for AI augmentation or automation
• Define technical requirements for systems interoperability
• Lead the process of defining AI GTM projects tied to measurable improvements in EBITDA, Gross Margin, and Net Revenue Retention
• Work with IT teams to ensure AI projects align with the sales organization needs
• Create and maintain interactive dashboards and reports to visualize KPIs and model outputs

Revenue AI Strategist

Marketing

• Execute analytical projects from established data requirements
• Acquire and aggregate data from a variety of sources
• Work with internal teams to address client business problems
• Apply statistical methods and execute analyses

Marketing Scientist I

Attorney

• Responsible for all aspects of invoice submissions via various e-billing platforms
• Resolving e-billing issues for the law firm's e-billed clients
• Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests
• Responsible for the submission of electronic invoices and accruals to clients on a monthly basis
• Overseeing the transition of clients to e-billing
• Providing follow-up support to attorneys and clients in all aspects related to electronic billing
• Handle heavy volume of highly complex e-submission assignments for key corporate clients
• Act as liaison between billing attorney/secretarial staff and clients' staff assigned to electronic billing creating a user account,
• Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications
• Work collaboratively with department's supervisor to support e-billing systems

eBilling Analyst – Legal Services

Client Services Representative

• This role will focus on our largest and most complex strategic customers
• Have a high degree of customer interaction - cultivating, owning and managing client relationships at all levels in the organization
• Functions as the trusted customer advisor
• Responsible for the Health and retention of the account
• Accountable for account revenue growth, expanding products and service offering and alternate revenue streams
• Oversee Strategic Relationship staff who manage multi-channel communication projects on behalf of major customer accounts
• Sets direction and priorities for RRD's service team
• Lead efforts relating to strategic initiatives including continuous support model improvements and compliance to achieve contractual targets and related performance metrics
• Extensive collaboration with Customers, RRD stakeholders and external print and service providers
• Respond to customer requests and inquiries regarding current and future work
• Resolve issues that may arise during production of customer products
• Keep leadership and sales team informed of customer project status, progress, issues, enhancements and modifications as required
• Maintain accurate, complete, up-to-date standard operating procedures, in addition to detailed account history
• Assist in the implementation and execution of products and services
• Consult with Customers to understand business issues and goals, and works with customer to develop improved solutions to business needs
• Work with Sales and Leadership to develop and prepare sales product presentations for use on up-sell and new business opportunities
• Maintain up to date knowledge of industry trends, new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives

Manager – Client Services, Direct Mail Focus

• Responsible for the account management activities during and after the sale to enable the Sales Representatives to focus on selling activities
• Respond to customer requests and inquiries regarding current and future work
• Resolve issues that may arise during production of customer products.
• Keep leadership and sales team informed of customer project status, progress, issues, enhancements and modifications as required
• Maintain accurate, complete, up-to-date standard operating procedures, in addition to detailed account history
• Assist in the implementation and execution of products and services
• Consult with Customers to understand business issues and goals, and works with customer to develop improved solutions to business needs
• Work with Sales and Leadership to develop and prepare sales product presentations for use on up-sell and new business opportunities
• Work with Sales Representative, Sales Management and Leadership in identifying customer needs and opportunities to secure new business.
• Maintain up to date knowledge of industry trends, new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives
• May be involved in specific customer projects as assigned by sales management
• Performs other related duties and participates in special projects as assigned
• Primary agent of problem resolution and Customer Service enhancement.
• Work with Customer to manage their print and communication needs
• Partner with Customer to ensure all goals and objectives are met on a project-by-project basis.
• Assist, maintain and manage specifications, quoting process and order entry
• Assist and/or guide staff in the development of custom printing projects: including size, material, and print recommendations and researching new idea element
• Assist in the facilitation of creating prototypes and development of custom print pieces
• Maintain all Customer compliance procedures and ensure the Customers branding guidelines are met
• Work with vendors to ensure SLA's are met and products are received by the customer on time
• Make recommendations to the customer to move print work to other sites/vendors when issues arise
• Provide monthly reports on spend, internal vs. external source, number of projects.

Manager – Client Services, Retail Focus

Communications

• Execute the firm’s press release process, partnering closely with requestors and the Marketing team from intake through publication.
• Draft, edit, and proofread press releases to ensure accuracy, clarity, adherence to firm style, and protection of client confidentiality.
• Revise and enhance content to ensure messaging is consistent and aligned with brand standards.
• Conduct research using client websites and other sources to support press release development.
• Coordinate with the Marketing team to ensure proper formatting, including hyperlinking to relevant client content.
• Perform thorough quality control checks prior to publication.
• Manage multiple requests simultaneously, delivering work in a timely, efficient, and accurate manner.
• Communicate proactively with requestors, including providing status updates, gathering input, and securing final approvals.
• Engage with lawyers and other professionals to drive projects forward and ensure deadlines are met.
• Support reporting and tracking efforts related to media coverage, awards and rankings, communications metrics, and other performance indicators.
• Help maintain and enhance submission schedules, editorial calendars, dashboards, and other tracking tools.
• Assist with research, content development, and distribution of firm communications, including press materials and daily news updates.

Associate Marketing and Communications Specialist

Project Manager

• Create and execute standardized, comprehensive implementation plans for complex customer accounts.
• Create a standardized project plan for each customer implementation.
• Validate project scope, resource requirements, and timelines with customers, sales, and business owners.
• Manage activity specified in the plan and monitor progress toward each milestone.
• Proactively identify project risks, develop contingency plans, and escalate critical issues to leadership as needed.
• Document lessons learned from each deployment to optimize future implementation frameworks.
• Manage communication among stakeholders utilizing available tools to ensure that all parties are aware of the project's progress, risk factors, and required actions.
• Participate and lead team mentoring initiatives.

Integration Project Manager

• responsible for all aspects of invoice submissions via various e-billing platforms
• resolving e-billing issues for the law firm's e-billed clients
• manage all phases of the e-billing lifecycle, including matter setup, timekeeper rate submissions, invoice preparation, electronic submission, rejection resolution, and payment tracking
• open and configure new matters in Aderant and assigned e-billing vendor portals
• submit and maintain timekeeper rates and budget information within e-billing platforms
• prepare and submit invoices electronically through multiple e-billing vendor portals
• research and resolve invoice rejections, reductions, and appeals
• serve as a primary point of contact with counterparts in client accounting and e-billing departments
• track billing and payment activity across assigned matters using Excel and internal reporting tools
• monitor incoming prebills and invoices to ensure timely electronic submission and completion within established deadlines
• provide comprehensive reporting on e-billing status, submission timelines, outstanding balances, and rejection trends
• collaborate with billing coordinators, attorneys, and support staff to ensure accurate and timely resolution of billing inquiries and client requests
• troubleshoot technical issues within e-billing platforms

eBilling Coordinator – Legal Services

• Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting
• Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer
• May serve as lead service professional on behalf of customer and internal RRD stakeholders, participating or leading client meetings or client business reviews
• Provide all necessary support to sales/customer responding to client inquiries and requests received through various communication modes;
• Handle customer concerns/issues as needed in a timely manner (i.e. dispute management, invoice reconciliation, etc)
• Provide proof of delivery, and order status upon request
• Engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of customers standard and complex products
• Lead efforts to provide process documentation, workflows and job aids for internal and external purposes
• May make suggestions regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company
• Provide quality review of your own work and for other client care staff to ensure all information is accounted for and accurate before commencement of production
• Process orders and change notices (also includes obtaining delivery commitments and special freight quotes) in related systems as required, ensuring job instructions are verified (including pricing and quotes) in the various manufacturing systems
• Perform pricing/generate quotes
• Verify composition or perform copy prep as needed for order processing purposes
• Manage, client inventory item maintenance in applicable systems, producing and analyzing reports
• Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions
• May train and mentor other client care staff members
• Lead Corrective Action process on behalf of sales/customer including investigative root cause and actionable improvements
• May make recommendations to management regarding appropriate response to issues in the best interest of the customer and company
• Data entry responsibilities, setting up new items and managing current inventories
• Act as a communication link between external customer and all internal departments
• Performs other related duties and participates in special projects as assigned

Client Service Professional – Packaging Focus

• Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting
• Execute print/kitting/distribution orders from customers
• Provide all necessary support to sales/customer responding to client inquiries and requests
• Handle customer concerns/issues as needed in a timely manner
• Engage internal and external customers to gather job requirements
• Lead efforts to provide process documentation, workflows and job aids
• Provide quality review of your own work and for other client care staff
• Process orders and change notices in related systems
• Verify composition or perform copy prep
• Manage client inventory item maintenance in applicable systems
• Act as a communication link between external customer and all internal departments

Client Service Professional

Accounting Manager

• Assist Financial Leadership in providing the vision and objectives for the accounting team
• Work with Financial Leadership to implement better reporting and analysis
• Identify areas for process improvement and work with appropriate Corporate and business units to design, test, and implement solutions
• Supervise effectively and identify areas for process improvement to drive out excess costs of the various accounting processes
• Provide training and development opportunities to the financial accounting team
• Design, implement and maintain standardized accounting practices
• Work closely with business units’ finance staff, Internal Audit, Corporate staff departments, external auditors, offshore resources, and other key members of the Corporate Controller’s group
• Provide supervision, analysis, insight, and reconciliation of acquisitions, lease accounting, restructuring activities, impairment analysis, and other requests from senior management
• Oversee the general ledger and sub-ledger production process and provide application instruction and problem-solving for both the Shared Service Center and end-user personnel in the business units
• Responsible for general ledger reporting on a monthly and quarterly basis including internal and external audit requests for specified areas
• Monitor and maintain general ledger metrics including the reconciliation reviews
• Manage quarterly SOX compliance for areas of responsibility
• Staff and develop the financial accounting team, including the development of team goals and performance measures
• Assist Financial Leadership with ensuring the accuracy and adequacy of internal controls
• Evaluate performance and provide feedback to the team on overall and individual performance
• Effectively manage the work product of our Off-Shore group
• Work with executive management to bring more analytical work from the field into the shared services organization
• Support continuous improvement initiatives of the center by reviewing internal processes to identify opportunities
• Help to foster acceptance of change and drive change management within the team
• Support and participate in the transition of new business to the Center
• Actively participate in the successful integration of acquisition operations into the Center
• Assumes other responsibilities as needed or assigned by executive management

• Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests
• Responsible for the submission of electronic invoices and accruals to clients on monthly basis
• Overseeing the transition of clients to e-billing
• Providing follow-up support to attorneys, and clients in all aspects related to electronic billing
• Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
• Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
• Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions
• Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
• Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices

• Provide post sales customer contact for inbound order fulfillment of print and print related services
• Execute print/kitting/distribution orders from customers received through online systems or direct contact
• Serve as lead service professional participating or leading client meetings or reviews
• Provide support to sales/customer responding to inquiries and requests
• Handle customer concerns/issues in a timely manner
• Engage customers to gather job requirements
• Lead efforts to provide process documentation and workflows
• Provide quality review of work to ensure accuracy before production
• Process orders and change notices in systems as required
• Manage client inventory item maintenance

Client Service Professional – Healthcare

Business Development Rep

• Act as the primary point of contact for all business development initiatives for the Asia packaging & label platform
• Develop colleagues’ and customers’ understanding of services and solutions provided by the Asia packaging & label platforms
• Work closely with National Sales, Strategy, and Business Development to develop and execute a process to vet new opportunities for strategic and tactical fit
• Responsible for following up on Packaging & label Opportunities in Salesforce to ensure the information provided is complete and accurate, and enforce the adoption of Salesforce as the single source of sales pipeline information
• Identify and analyze market trends, customer needs, and competitive landscape
• Explore and evaluate new business opportunities, including existing and potential clients, partnerships, and markets
• Build and maintain strong relationships with sales rep
• Oversee the preparation of proposals and presentations for potential clients and partners
• Ensure that all proposals align with the company’s strategic objectives and value proposition
• Work closely with marketing, sales, and product development teams to ensure alignment on business goals and messaging
• Collaborate with senior management to define and prioritize business development initiatives
• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative sales solutions
• Anticipates and understands customer/account needs, feedback, and objections, and identifies and explains solutions
• Uses a high degree of judgment, discretion, and creativity to persuade customers/accounts to adopt a favorable view and decide to buy

Manager – Business Development, Asia Packaging & Labels

Accountant

• Assist in maintaining general ledger accounts and conduct other accounting-related activities
• Provide a record of assets, liabilities, and other financial transactions
• Balance books periodically and prepares profit and loss, income, and balance sheet statements
• Maintain receipts and disbursement reports
• Plan, conduct, and analyze cost assignments
• Prepare management reports measuring performance against key objectives and strategies
• Prepare journal entries, coding invoices/vouchers, reconciling the balance sheet, and analyzing variances
• Maintain fixed asset and depreciation records
• Review and reconcile receivables and recommend accruals
• Perform basic analyses of cost records
• Analyze actual costs versus standard costs and prepares reports of variances
• Compile cost data for operating budgets
• Assist in special projects as required