RR Donnelley

Account Manager

• Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
• People Leadership – develop a highly functioning client team
• Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
• Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
• Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
• Foster cross-training and a sense of team work to optimize client service delivery
• Ensure account meet or exceed client expectations
• Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
• Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client
• Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly
• Review monthly P&L and submit necessary changes to financial analyst
• Manage over-time and time-off to avoid non-billable charges
• Create and distribute monthly invoice, ensuring it meets contractual requirements
• Manage relationships with clients by ensuring a high level of customer satisfaction
• Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
• Solicit feedback from clients (client outreach) regularly
• Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success

Senior Account Manager – Legal Services

Project Manager

• Act as primary day-to-day liaison between clients and internal creative teams
• Manage projects, including scheduling, estimating, obtaining job detail information and job tracking
• Establish and promote excellent customer service through effective and proactive communications to inform clients and other stakeholders on project status
• Assemble appropriate resources/departments required to successfully implement the client's projects
• Enter and track a high volume of data-related work components and updates to the client project tracking system
• Effectively manage multiple timelines and projects at various stages of a project life cycle
• Peer Proof creative to ensure the accuracy of specifications
• Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations
• Demonstrate understanding in each area of Creative Services
• Attend and set relevant client meetings and project management status calls bringing in appropriate resources from Creative Services as needed
• Maintain contact with clients and Creative team to set project milestones, create project estimates, track schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required
• Maintain pre-set deadlines and produce innovative designs while understanding and adhering to clients’ budgets for individual projects
• Track and report on quality metrics and strategize with the client to develop customer loyalty
• Trains other employees as needed
• Perform other related duties and participate in special projects as assigned.

Creative Project Manager, Workflow Coordinator – 2nd Shift

Engineering Manager

• Manage a team of direct reports within the IT Engineering division
• Collaborate with executive leadership on datacenter lifecycles, contract renewals, power footprint negotiation, and capacity expansions
• Oversee and prioritize technical project execution, including infrastructure upgrades and legacy environment decommissionings
• Ensure deliverables are on target with goals and adapt to organizational goals or direction changes
• Control costs by managing internal resources and containing expenses
• Develop processes for the production of management reports, statistics, and performance measures.
• Establish an environment where staff learns to be self-sufficient and competent.

IT Engineering Manager – Marketing Technologies

Art Director

• Serve as a contact and liaison for senior client leadership and day-to-day needs
• Foster client relationships, and assist in identifying new opportunities
• Lead and participate in monthly, quarterly, and ad-hoc client business review sessions
• Refine and streamline day-to-day operations and processes across all divisions
• Provide strategic operational improvements and facilitate their execution
• Partner with all affiliated internal RRD teams to oversee projects from initial concept through final fulfillment
• Demonstrate accountability for the team’s flawless execution and overall performance
• Assist in staff management duties, including recruiting, employee relations, performance management, coaching, and succession planning
• Contribute to strategic planning by identifying the big picture and reaching beyond initial scope

Associate General Manager, Creative Services

Sales

• Manages sales, service and distribution of the organizations products and services within a specified region or other major geographic area through assigned sales representatives and sales office activities.
• Ensure the maximum sales volume and profitability for the organizations products and services in assigned region.
• Achieve and exceed all Region revenue, profit and expense objectives by expanding key strategies and maintaining a high level of performance with current customers as well as identifying and developing new opportunities with a focus on the company's Total Print Management objective through the management of a team of sales representatives.
• Carries out management responsibilities, including, but not limited to interviewing, hiring, training; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with the organizations policies and procedures, as well as applicable laws.
• Develops annual business plan in conjunction with Vice President-Sales, which details sales activities for the sales region and sales representatives to focus on meeting or exceeding sales quota.
• Uses consultative selling approach, demonstrates extensive knowledge of each accounts needs and industry, market conductions, pricing and competitive activity.
• Maintains accurate records of all forecasting, sales and prospecting activities including sales calls, presentations, closed sales and follow-up activities within assigned territories.
• Submits all required reports to upper management and corporate in a timely manner.
• Attract new sales representatives through successful recruiting strategies.
• Actively involved in the development of new sales representatives sales orientation and sales training programs.
• Participates and contributes to the professional development and increased knowledge of product and services to sales representatives.
• Develop and maintain multi-level relationships within accounts, inclusive of establishing high-level contacts, identify and influence decision makers.
• Maintains contact with all clients in the market area to ensure the highest level of customer satisfaction.
• Creates and conducts effective proposal presentations and RFP responses.
• Assists with the implementation of new products and services within existing and new clients.
• Proactively establishes and maintains effective working team relationships with direct team members, as well as support departments.
• Monitors and evaluates changes and developments within accounts, the marketplace, the competition and the industry.
• Performs other related duties and participates in special projects as assigned.

Regional Sales Manager

Marketing

• Help develop integrated marketing plans.
• Partner with sector leaders.
• Develop sector messaging.
• Support cross-sell and upsell initiatives.
• Execute integrated campaigns.
• Support ABM.
• Coordinate campaign assets.
• Measure and optimize performance.
• Develop content with SMEs.
• Support executive profiling.
• Align with transformation narrative.
• Support roundtables and conferences.
• Coordinate event marketing.
• Develop executive briefing materials.
• Support priority pursuits.
• Create sales enablement assets.
• Align initiatives with pipeline priorities.
• Track campaign performance.
• Measure sector engagement.
• Recommend improvements.

Industry Marketing Manager

Account Specialist

• Coordinate and manage customer on-boarding/client interaction and campaigns for variable print, pre-media or Sales throughout the lifecycle (initial meeting through final disposition of a customer's project)
• Project manage customer on-boarding/client interaction and campaigns for variable print or pre-media throughout the lifecycle (initial meeting through final disposition of a customer's project)
• Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work
• Submit Statement of Work to legal for approval
• Analyze and review the customer requirements and make determination on the scope of the overall project
• Pull together the appropriate resources/departments required to successfully implement a customer campaign
• Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc) required to successfully complete a project
• Design & implement workflows after evaluating complexity, deliverables, and costs/job profitability
• Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule
• Make changes to plans when requirements change/shift
• Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays
• Manage customer expectations and ensure the completed work meets customer SLA's and comply with the company standards
• May hold color review meetings with the customer to review and make changes to jobs
• May be involved in establishing test cases and final sign-off on projects for go live to the customer
• Performs other related duties and participates in special projects as assigned

Account Integration Specialist

Implementation Specialist

• Drives the development and application of solutions within designated sectors
• Oversees the full implementation lifecycle, ensuring operational readiness
• Gathers information, conducts due diligence, and develops training curricula
• Develops and maintains relationships with stakeholders involved in key projects
• Creates and manages training repository detailing implementation best practices

Implementation Enablement Manager

• Manage a team of direct reports within the IT Engineering division.
• Collaborate with executive leadership on datacenter lifecycles and contract renewals.
• Oversee and prioritize technical project execution.
• Establish goals and priorities for staff consistent with departmental objectives.
• Ensure deliverables are on target with goals.
• May be responsible for team formations and associated assignments.
• Develop processes for management reports, statistics, and performance measures.
• Establish an environment where staff learns to be self-sufficient and competent.
• Coach and monitor staff in continuous performance improvement and development.

IT Engineering Manager – MarTech

Editor

• Confirm that all proofs accurately represent underlying data, verifying that values in the text match source business rules.
• Ensure all proofs remain consistent with established brand messaging and approved client specific templates.
• Review content for spelling, grammar, syntax, and/or punctuation.
• Confirm that charts, infographics, and diagrams accurately represent the underlying data and are labeled correctly.
• Manage document iterations to ensure that all requested edits have been integrated and no "legacy errors" persist.

Senior Proofreader

Account Executive

• Sells the organization’s integrated Business Process Outsourcing (BPO) solutions within the Legal and/or Financial Services verticals
• Proactively research and identify new project opportunities
• Lead client discovery meetings to identify revenue opportunities
• Develop thorough business plans for each account
• Prepare clear, technical, and persuasive written proposals and quotations
• Recommend additional services
• Partner with internal delivery and technology resources to ensure targeted deliverables are executed seamlessly
• Establish ongoing rapport with potential and existing customers
• Maintain accurate forecasting and system records within Salesforce.com to track the growth of the vertical pipeline
• Continuously evolve sales skills and knowledge of the organization’s evolving AI and product suites

Strategic Sales Executive

Engineer

• Implement and manage Encryption Data Security Platforms that protect sensitive data at rest in accordance with RRD IT Governance policies.
• Administer centralized Key Management (KMS) and manage encryption policies across databases, file systems, and cloud storage where applicable.
• Support audit and compliance requirements (e.g., SOC2, PCI, HIPAA) regarding data encryption.
• Manage Luna Hardware Security Module (HSM) partitions for high-assurance cryptographic operations (signing, hashing, and root key storage).
• Manage and optimize all Backup & Replication environments, including virtual, physical, and cloud workloads.
• Oversee backup job scheduling, monitoring, and troubleshooting to ensure 100% success rates.
• Perform regular backup/restore testing to validate the recoverability of critical systems.
• Administer technologies that extend real-time replication and continuous data protection (CDP).
• Update and maintain Disaster Recovery Plans (DRP) and lead quarterly failover drills to meet RTO/RPO targets.
• Ensure site-to-site connectivity and storage consistency during recovery scenarios.
• Coordinate through the change management process to move, install, upgrade, remove and configure site IT assets and supporting infrastructure.

Encryption Engineer

Director

• Collaborate with senior executives and HR leadership to manage the compensation philosophy and related strategies
• Oversee base and variable pay plans and programs, including the annual merit planning cycle
• Conduct research, analysis and monitor trends to determine recommendations for improvement
• Manage the long-term incentive program including modeling, grant and vesting events, and communications
• Provide oversight and support to the Compensation Manager on annual incentive plan administration
• Manage the organization’s global mobility and relocation programs
• Oversee the job evaluation process to ensure positions are appropriately classified and compensated
• Participate in market surveys, analyze data, and support the management of salary structures
• Provide counsel and serve as a collaborative resource partner to management and Human Resources, and Talent Acquisition
• Align compensation with performance management systems
• Establish metrics and criteria for performance-based pay, ensuring reward systems are fair, transparent, and effectively tied to compliance and governance
• Monitor relevant laws, regulations, and trends related to compensation practices
• Ensure programs adhere to legal requirements and are considered best or leading market practices
• Communicate compensation policies, programs, and changes to employees
• Analyze compensation data, metrics, and trends to assess the effectiveness of existing programs and identify areas for improvement
• Generate reports for management and executives, providing insights and recommendations
• Manage the compensation department budget and ensure compensation programs are fiscally responsible and align with budgetary expectations
• Manage executive perquisites including supplemental insurance, financial planning, severance and other programs
• Prepare and/or review meeting materials and compensation analytics for the Human Resources Committee
• Lead team responsible for the planning and execution of all compensation related programs and activities

Senior Director – Compensation

Attorney

• Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis
• Overseeing the transition of clients to e-billing
• Providing follow-up support to attorneys and clients in all aspects related to electronic billing
• Handle heavy volume of highly complex e-submission assignments for key corporate clients
• Ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
• Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing
• Populate, maintain, and update data for assigned clients in the billing system
• Execute accruals, budgets, and information and data requests
• Work collaboratively with department's supervisor to support e-billing systems
• Conduct time and absence for direct reports
• Communicate with direct reports, manager and client on job or deadline issues
• Immediately escalate operational problems or issues to Supervisor or Manager
• Ensure team provides outstanding service to client while building strong customer relationships
• Produce required reports on schedule

Senior eBilling Analyst – Legal

• Manages full-cycle billing for 10-15 attorneys
• Oversees the transition of clients to e-billing
• Acts as liaison between billing attorney and clients’ staff
• Communicates with direct reports, manager, and client on job or deadline issues
• Ensures team provides outstanding service to client
• Conducts and oversees quality assurance process to maintain efficient workflow
• Trains new employees on policies and procedures