rockITdata

Call Center Representative

• Deliver personalized, evidence-based coaching via phone, video, text or email to address full range of service member needs including acute stress or disengagement risk
• Use structured documentation aligned with program objectives and performance requirements
• Coordinate warm handoffs with Contact Center Specialists and activate escalation protocols for safety concerns

Mental Health Contact Center Coach

• Serve as front line support for referrals, inbound/outbound engagement, intakes, PHRC support, coach scheduling, and case documentation.
• Execute contact center procedures for case tracking, routing, escalation, and warm handoffs to coaches or escalations.

Personal Care Contact Center Specialist

Network Engineer

• Responsible for managing the configuration, installation and on-going support of the Network Infrastructure which includes PaloAlto firewalls, Cisco CSR devices as well as Networking in cloud platforms such as Google Cloud Platform (GCP) and Oracle Cloud Infrastructure (OCI)
• In-Depth knowledge and hands-on experience with major cloud platforms (GCP, OCI, Azure and AWS)
• Comprehensive knowledge of cloud security best practices and ability to implement security measures within cloud networks
• Strong understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, VPN, BGP
• Strong understanding of Virtual Private Clouds (VPCs) and subnets to meet the organization’s performance and security requirements
• Experience with software-defined networking (SDN) and virtual networking concepts
• Experience with identity and access management (IAM) in cloud environments
• Experience with installation of various network devices and services (e.g., routers, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations for any third-party network devices in cloud platforms
• Work with the existing network administrators and engineers to manage, deploy, and troubleshoot firewalls, routers, VPN concentrators, and Network Access Control in cloud platforms
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Provide Level-2/3 support and troubleshooting to resolve issues

Cloud Network Engineer

• Responsible for managing the configuration, installation and on-going support of the Network Infrastructure
• Includes PaloAlto firewalls, Cisco CSR devices as well as Networking in cloud platforms
• In-Depth knowledge and hands-on experience with major cloud platforms (GCP, OCI, Azure and AWS)
• Comprehensive knowledge of cloud security best practices and ability to implement security measures within cloud networks
• Strong understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, VPN, BGP
• Strong understanding of Virtual Private Clouds (VPCs) and subnets to meet the organization’s performance and security requirements
• Experience with software-defined networking (SDN) and virtual networking concepts
• Experience with identity and access management (IAM) in cloud environments
• Experience with installation of various network devices and services (e.g., routers, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations for any third-party network devices in cloud platforms
• Work with the existing network administrators and engineers to manage, deploy, and troubleshoot firewalls, routers, VPN concentrators, and Network Access Control in cloud platforms
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Provide Level-2/3 support and troubleshooting to resolve issues

Data Analyst

• Collaborate with the Product Owner, stakeholders, and end users to gather and analyze data requirements
• Work with data engineers to understand the technical landscape, data sources, and data flows within the organization
• Translate business requirements into detailed technical specifications, including data models, data dictionaries, and ETL (Extract, Transform, Load) processes
• Participate in the design and implementation of data pipelines, data warehouses, and data marts
• Assist in the development of data quality and validation procedures
• Support the testing and validation of data solutions, ensuring data accuracy and integrity
• Conduct in-depth analysis of complex datasets to identify trends, patterns, insights, and improvement opportunities and potential solutions
• Develop and maintain comprehensive data dictionaries and mappings
• Design conceptual, logical, and physical data models to support business needs
• Create and maintain Entity-Relationship Diagrams (ERDs) to visualize data relationships
• Establish and enforce data naming conventions to ensure consistency and clarity
• Utilize advanced SQL skills to query, manipulate, and analyze large datasets
• Develop and optimize SQL queries for performance and efficiency
• Create and maintain data validation scripts to ensure data quality
• Participate in agile ceremonies, such as Sprint planning, backlog refinement, and Sprint reviews
• Work with our clients and data engineering team to create features and user stories that align with business goals and product vision
• Maintain regular communication with clients to provide updates, gather feedback and address their expectations

Business Analyst

• Serve as a critical bridge between business stakeholders, end users, and technical teams to define, document, and validate requirements for implementations or enhancements of the Nuvolo Connected Workplace Platform.
• Gather and analyze business and functional needs, map them to Nuvolo/ServiceNow modules and configurations, and produce clear, structured documentation.
• Create user stories and technical system integration specifications.
• Track deliverables against schedule, manage changes, help mitigate risks related to requirements or data/workflow design, and ensure that project outputs meet stakeholder expectations, compliance requirements, and operational goals.
• Help transform complex facility, asset, and service-management needs into practical Nuvolo/ServiceNow configurations.

Technical Business Analyst

Solutions Engineer

• Provide end-to-end configuration support, CMDB governance, and environment support across Nuvolo’s Connected Workplace Platform and the broader ServiceNow ecosystem.
• Develop and update Configuration Management plans and Change Management processes.
• Work closely with program requirements analysts, external system partners, Nuvolo/ServiceNow platform teams, and Technical Support to ensure that configuration artifacts, integrations, workflows, and releases are properly documented.
• Use the CMDB, Change Request processes, and integration pipeline for development, deployment, and production environments.
• Create/manage GitHub repositories, maintain configuration libraries, and submit/approve Change Requests through ServiceNow.

Integration Engineer

Operations

• Execute daily operational tasks within Veeva CRM or Vault CRM, including data loads, QC, and system configuration support
• Run recurring and ad-hoc reports/dashboards; interpret outputs and provide actionable insights to commercial teams
• Monitor data integrity across core commercial datasets (e.g., customer, targeting, call activity, alignment, product, sampling)
• Perform routine validation and testing of data and system updates, ensuring issues are documented and remediated quickly
• Support user needs and troubleshoot operational issues; act as a reliable first-line partner for commercial stakeholders
• Work closely with Sales Ops, Marketing Ops, Finance, Analytics, and Brand teams to understand business needs and translate them into platform support
• Coordinate with internal IT, vendors, and external partners to ensure timely execution of operational processes
• Communicate clearly and proactively on status, risks, and resolutions
• Over time, expand responsibilities into project work such as feature enhancements, process redesign, and system releases
• Support (and eventually help lead) initiatives involving AI and automation in commercial operations and Veeva workflows
• Contribute to documentation, SOPs, training materials, and continuous improvement efforts.

Veeva Specialist – Pharma Commercial Operations

Content Marketing Manager

• Participate in the design of training strategies
• Design comprehensive training content and materials
• Develop learning materials, including but not limited to e-learning courses, digital and print training guides, assessment and certification materials, and video-based training content
• Participate in the delivery of training to Commercial teams and act in a support capacity post-training to enable adoption