rockITdata

Business Intelligence Developer

• Support data-driven decision-making by delivering actionable insights, performance metrics, and reporting solutions
• Partner closely with leadership to develop and maintain reports and dashboards
• Analyze data sets, deliver insights, and make recommendations to improve business performance
• Work collaboratively with Business Intelligence (BI) colleagues to facilitate efficient data collection and reporting
• Drive standardization, quality and automation of data and metrics

Business Intelligence Analyst

Project Manager

• Lead and manage delivery activities across one or more federal task orders, ensuring projects remain on schedule, within scope, and aligned with customer expectations.
• Serve as the primary point of contact for assigned deliverables, coordinating efforts across internal teams, stakeholders, and federal customers.
• Support strategic business process improvement initiatives by identifying opportunities to enhance operational efficiency, compliance, and delivery effectiveness.
• Contributes to the development and maintenance of project schedules, cost frameworks, status reporting, and documentation for current and future federal programs.
• Collaborate closely with the Deliverables Manager, Program Leads, and cross-functional teams to define project scope, timelines, resource requirements, and deliverable expectations.
• Develop and maintain ad hoc reports, dashboards, and tracking documentation to support internal reviews and ensure federal compliance requirements are met.
• Monitor project risks, identify potential issues proactively, and implement mitigation strategies to support successful program execution.
• Facilitate effective communication between stakeholders, leadership, and project teams to ensure transparency, accountability, and alignment throughout the project lifecycle.
• Support continuous improvement initiatives and contribute to the development of best practices across program management operations.

Junior Project Manager

QA Engineer

• Validate and test integrations across Amazon Connect, AWS Bedrock, Amazon Kinesis, Salesforce, Verint, and related AWS GovCloud services within a FedRAMP High (IL4) environment.
• Ensure that real-time and post-call data pipelines, AI-driven workflows, Salesforce integrations, and operational monitoring components function reliably, securely, and according to business and compliance requirements.
• Test AWS Lambda functions that orchestrate AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to Salesforce.
• Validate real-time data pipelines from Amazon Connect through Kinesis to downstream systems including Bedrock, Salesforce, Verint, and QuickSight.
• Perform integration testing for near-real-time Lambda-to-Salesforce data delivery during live calls for AI Coaching capabilities.
• Validate Salesforce Platform Events and Streaming API integrations used to push coaching prompts to agents in real time.
• Test Lightning Web Components (LWC) within Salesforce agent workspaces to ensure proper display of AI coaching prompts, compliance alerts, recommended actions, and knowledge suggestions.
• Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual agents.
• Test post-call summarization workflows including Contact Lens transcript processing, Bedrock inference, Guardrails validation, and Salesforce case record creation.
• Verify integrations between AI-generated summaries, call metadata, quality scores, and Verint quality management systems.
• Validate CloudWatch alarms, anomaly detection configurations, operational monitoring dashboards, and alerting workflows.
• Execute integration, regression, end-to-end, system, and user acceptance testing across Dev, Test, UAT, and Production environments.
• Develop and maintain test plans, test cases, automated test scripts, and test evidence documentation.
• Support infrastructure validation for CloudFormation or CDK deployments.
• Participate in DevSecOps processes including automated testing, code validation, security-focused reviews, and CAB-approved deployment verification via ServiceNow.
• Collaborate with Security Engineers to validate TLS 1.2/1.3 encryption, IAM least-privilege access controls, logging, and SIEM integration compliance.
• Identify, document, track, and retest defects through resolution.

Integration Tester

Cloud Engineer

• Develop and maintain AWS Lambda functions that orchestrate AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to Salesforce
• Build and optimize the real-time data pipeline from Amazon Connect through Kinesis to downstream consumers (Bedrock, Salesforce, Verint, QuickSight)
• Extend the existing Lambda-to-Salesforce integration from post-call writes to near-real-time delivery during live calls for the AI Coaching capability
• Implement Salesforce Platform Events or Streaming API integrations to push coaching prompts to agents in real time
• Develop the Lightning Web Component (LWC) that renders AI coaching prompts within the agent’s Salesforce workspace, displaying contextual cards for compliance alerts, recommended actions, and knowledge suggestions
• Configure Amazon Lex bot intents, slot types, and fulfillment logic for the IVR Call Taking virtual agent, connecting Lex to Bedrock Agents for complex fulfillment
• Build the post-call summarization pipeline: Contact Lens transcript → Bedrock inference → Guardrails validation → Salesforce case record write
• Integrate AI-generated summaries, call metadata, and quality scores with Verint for quality management alignment
• Configure CloudWatch alarms, anomaly detection for call reason spike detection, and operational monitoring dashboards
• Implement infrastructure-as-code using CloudFormation or CDK for all new AWS resources, ensuring reproducible deployments across Dev, Test, UAT, and Production environments
• Follow DevSecOps practices: code version control in CodeCommit, automated unit testing, security-focused code reviews, and CAB-approved deployment processes via ServiceNow
• Collaborate with the Security Engineer to ensure all integrations enforce TLS 1.2/1.3 encryption, IAM least-privilege access, and SIEM-compatible logging

AWS Developer

Data Analyst

• Oversee data migration deliverables across planning, execution, and tracking to ensure timelines, quality standards, and dependencies are met.
• Manage data migration testing deliverables, including coordination of test cycles, issue tracking, and validation readiness to support successful go-lives.
• Facilitate clinical validation activities by coordinating with CMIO stakeholders to review and validate Data Collection Workbooks (DCWs).
• Drive program process development by designing, documenting, and continuously improving workflows and standard operating procedures to support program execution.
• Coordinate cross-functional stakeholders (clinical, technical, and program teams) to ensure alignment on deliverables, risks, and milestones.
• Track and report program progress, proactively identifying risks, issues, and mitigation strategies related to data migration and validation efforts.

Business Intelligence Analyst

Junior Project Manager

Integration Tester

AWS Developer

Data Analytics Project Manager