Trainer - Adoption Specialist, Federal Health

rockITdata

Trainer / Adoption Specialist engaging healthcare professionals in adopting new technologies. Supporting federal healthcare modernization initiatives through instruction and user support throughout implementation.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering technical training and user support for enterprise healthcare technology implementations, with a strong focus on adult learning principles and change management. Proven ability to enhance user engagement and adoption through effective communication and collaboration with cross-functional teams.

Highest-signal resume keywords

Technical Training DeliveryUser SupportHealthcare Technology ImplementationChange ManagementAdult Learning Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructor-Led TrainingVirtual Learning FacilitationBlended Learning EnvironmentsTraining MethodologiesUser Adoption Strategies

Soft Skills

Presentation SkillsCommunication SkillsInterpersonal SkillsCustomer Service Skills

Certifications & Qualifications

Level 3 Public Trust Clearance

Industry Keywords

Healthcare AdministrationEnterprise Software ImplementationsFederal Healthcare OrganizationsHealth ITTelehealth

About the role

Key responsibilities & impact

Deliver instructor-led, virtual, and hands-on training sessions supporting enterprise healthcare technology implementations.
Provide end-user support during system deployments, go-live activities, and post-implementation stabilization periods.
Reinforce training curriculum, job aids, user guides, and learning materials developed by the instructional design team.
Coach end users on system functionality, workflows, and best practices to improve user confidence and technology adoption.
Monitor user readiness and adoption while gathering feedback to identify additional training needs.
Collaborate with Organizational Change Management, Communications, and Deployment teams to ensure a consistent user experience throughout implementation.
Support train-the-trainer sessions and assist customer organizations with local training efforts.
Document training activities, attendance records, user feedback, and adoption metrics.
Identify opportunities to improve training delivery, user engagement, and adoption strategies.
Serve as a trusted point of contact for end users during implementation, promoting a positive customer experience and successful organizational transition.

Requirements

What you’ll need

Bachelor's degree in Education, Healthcare Administration, Communications, Information Systems, Business Administration, or a related field
Three (3) years of experience delivering technical training, software training, user support, or organizational adoption activities
Experience facilitating instructor-led, virtual, or blended learning environments.
Strong presentation, communication, interpersonal, and customer service skills
Experience supporting enterprise software implementations or healthcare technology deployments is preferred
Familiarity with adult learning principles, training methodologies, and change management concepts is preferred
Experience supporting VA, VHA, DHA, or other Federal healthcare organizations, health IT, telehealth, or Federal program management is preferred
Ability to travel occasionally in support of customer training and deployment activities, if required
Ability to obtain and maintain a Level 3 Public Trust clearance.

Benefits

Comp & perks

We empower our people to be themselves and encourage an entrepreneurial way of thinking
In our challenging, fast-paced environment, no day is the same
10 Guiding Principles that define our culture
Equal opportunity employer
Commitment to non-discrimination in all employment practices and decisions
Accommodations for applicants with disabilities
Training and development for employees