Roche

Manager

• As a Clinical Education Manager (CEM), you bring clinical knowledge and expertise to the assigned franchise sales team.
• The CEM partners with Ecosystem partners, customers and patients to increase their knowledge and understanding of the assigned GNE brand(s).
• You recommend opportunities to increase account knowledge of GNE brand(s).
• Provides input into marketing materials.
• You actively participate in local clinician groups.
• You provide training and education sessions regarding GNE brand(s) and their approved indication(s).
• Uses approved training/education materials.
• You partner with Therapeutic Area Managers in other ways/means by attending periodic account meetings.

Clinical Education Manager – Nevada, Utah Ecosystem

Full-stack Engineer

• Develop GPU-accelerated software targeted for real-time primary analysis on a DNA sequencing instrument.
• Work closely with research and algorithm experts, accelerating bioinformatics techniques using GPU hardware.
• Support software development lifecycle and Design Control process, working closely with team members to continuously improve quality and feature sets of the software products, based on technical design and requirements specifications.
• Produce well documented software along with test and validation to create high quality output.
• Establish best practices for software development methodologies and standards to ensure highest quality of the software product delivered to users.
• Proactively interface with engineering and research teams to ensure all technical aspects of software development are properly communicated to all stakeholders.

Principal Software Development Engineer

• Ensure and support the hardware, software and/or service delivery as a leader setting focus, removing impediments, managing stakeholders and creating efficiencies in collaboration wherever possible.
• Focus on capabilities development of your team members that align with the function’s vision and encourage your team to self-define their career journey.
• Support team members in removing roadblocks and by setting focus on their performance management.
• Develop the team with the right skills, healthy dynamics and a sustainable pace.
• Responsible for co-creating the Product / Service Roadmap from a technical perspective, partnering with the Product Manager.
• Accountable for the team's end-to-end delivery of features as part of the product development, ensuring alignment with the product roadmap and quality standards.
• Set clear focus and priorities for the team's delivery work.
• Actively remove impediments and roadblocks to progress.
• Manage and align stakeholders' expectations and needs, providing regular updates on progress and risks.
• Define success metrics, analyze workforce capability trends, and identify opportunities for optimization to achieve business goals.
• Support the development of detailed business cases for new products or significant features.

Team Lead, Engineering Platform Success

Designer

• Lead the Design Control Excellence US Subchapter
• Ensure the delivery of process support activities in alignment with stakeholders
• Organize work packages within assigned timelines, budgets, and resources
• Manage working relationships and project-related interactions with R&D Networks and other global and local functions
• Drive efforts to gain efficiency within development projects
• Identify, communicate, manage, and escalate project issues and risks in a timely manner
• Design and optimize team members’ personal professional journeys
• Hire and train new staff
• Lead process enhancement activities
• Lead and integrate organizational change management activities
• Contribute to the overall success of Roche Diagnostics by implementing key aspects of DCE’s strategy.

Sub-Chapter Lead, US Design Control Excellence

Compliance

• Oversee regulatory document and submission compilation, which includes the development of submission/product registration dossiers of more complex products/programs.
• Develop and manage parts of comprehensive global regulatory submissions and registration plans.
• Interface with external management.
• Build effective and enduring external relationships and apply effective stakeholder management practices.
• Contribute to audits by supporting preparation, execution and follow up.
• Lead the organization to adapt to the evolving regulatory environment and requirements.
• Proactively create unique/innovative regulatory strategies and influencing approaches to avoid regulatory obstacles and accelerate worldwide approvals.

Regulatory Affairs Manager

Field Engineer

• Provides routine technical support to customers on operational and maintenance aspects of system equipment
• Performs on-site service, repair and/or installation of company products
• Serves as customer contact on routine technical and service related problems
• Schedules and performs preventative maintenance per department policy
• Monitors customer equipment performance and is able to respond and resolve most routine issues
• Refers complex problems and issues to higher levels
• Receives training and delivers service within the normal scope of the position
• Follows documented practices, policies, and procedures in providing repair and installation support
• Diagnoses mechanical, hardware, software and system failure, using established procedures
• Determines most cost-effective repair/resolution to minimize customer downtime
• Provides analysis, feedback and recommendations on product failure trends and serviceability issues
• Documents all activity in a manner compliant with company’s quality procedures
• Is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions
• Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products
• Promotes effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base
• Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality
• Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers
• Maintains expenses within departmental guidelines and controls inventory and all company property

Field Engineering Specialist

Account Executive

• Manage existing Accounts actively to ensure long-term partnership and customer satisfaction
• Develop new accounts with proper and close follow-up of sales opportunity
• Develop and maintains good customer relationships with important and relevant personnel
• Proactive and creative solve problems in managing customers’ complaint by proper investigation and close follow-up in resolving issues (eg: product deliveries/application troubleshooting)
• Coordinate with Distribution partner /Third Party to better serve customers
• Work closely with the Professional Service team to deliver the post-sales service for the maximum customers’ satisfaction.

Sales Executive

Customer Support

• Focus on developing your team members' capabilities that align with the function’s vision.
• Support them in removing roadblocks, setting a focus on performance management, and ensuring a sustainable pace of delivery.
• Lead the end-to-end delivery of high-impact features, ensuring alignment with product roadmaps and rigorous quality standards.
• Cultivate healthy team dynamics and psychological safety.
• Partner with Product Managers to co-create technical roadmaps and set clear priorities for service delivery excellence.
• Remove technical and organizational impediments, acting as a proactive leader.
• Collaborate with global stakeholders to manage expectations, provide progress updates, and align digital solutions with business goals.
• Optimize delivery performance by defining success metrics and translating data into actionable insights.

Lead Engineer, Customer Service

• Lead and develop high-performing data and analytics engineering teams, fostering a culture of technical excellence, accountability, and continuous professional growth.
• Scale engineering capabilities to support diverse Commercial use cases across Service, Marketing, Sales, and Operations through modern data modeling and transformation.
• Drive technical standards by establishing and enforcing best practices for dbt-based development, CI/CD, automated testing, and comprehensive documentation.
• Evolve data onboarding as a service to enable efficient, standardized, and scalable ingestion of new data sources while maintaining strict security and governance.
• Design robust pipelines that power advanced analytics and AI/ML solutions, ensuring all datasets are production-grade and 'AI-ready' for downstream science teams.
• Collaborate with platform teams to align commercial data solutions with enterprise architecture, ensuring the reuse of platform capabilities and avoiding tool duplication.
• Manage team delivery on a day-to-day basis, translating complex commercial requirements into reliable analytics layers and high-impact insight products.
• Champion engineering craftsmanship by reviewing technical designs and guiding your team toward maintainable, cost-efficient, and scalable architectural decisions.

Lead Engineer, Commercial Data

• Execute tasks like document formatting /quality checks /tracking/ publishing/ compiling with supervision
• Build trustful relationships with colleagues and stakeholders to support submission processes
• Work effectively within a team by participating in collaborative efforts
• Strong commitment to learning and adapting with guidance

Regulatory Affairs Specialist

Marketing

• Lead and manage the Product Manager team for lab integration, IT & digital solutions and the Laboratory & Workflow Consulting team.
• Provide guidance, mentorship, and support to ensure the teams effectively execute their marketing, product management, and lab consulting responsibilities.
• Building strategy and developing plan, consistent with global guidance and portfolio strategy, utilizing insights gained from customer and patient segmentation.
• Collaborate with cross-functional teams to align marketing strategies with overall business objectives and product development plans.
• Ensure all the support for the sales team/MA team comply with relevant acts, legal demand and ethical standards.

Lab Integration Consultant Lead

Systems Engineer

• Provide application support for Roche diagnostic instruments and software
• Troubleshoot technical and scientific problems related to laboratory systems
• Install and configure instruments and reagents at customer sites
• Train laboratory staff on the use of Roche diagnostic systems
• Support the sales team with technical expertise during product demonstrations
• Document cases and solutions in CRM systems
• Maintain strong relationships with hospitals and laboratory customers

Applications/Systems Engineer – Pre and Post-Sales

Sales

• Formulate and implement strategic and tactical sales in the assigned territory
• Oversee all necessary commercial activities to fulfill strategic objectives
• Develop relationships with existing clients and maximize revenue potential
• Provide timely and reliable sales reporting via REXIS and in company meetings/ presentations to senior management
• Ensure good understanding the product portfolio and competitive advantages of the products
• Develops and leverages relationships with the leadership of key/strategic customers
• Establish priorities in hospitals/groups for tender submission
• Ensure awareness of the company among all target groups
• Conduct presentations at small and medium customer sites
• Build strong relationships with key accounts
• Identify and seize opportunities for new business
• Represent Vietnam in regional initiatives, projects, and meetings as assigned by senior management
• Work closely with marketing team to ensure accurate forecasting
• Inform Service and Applications timely about customer needs
• Upskill DSMs and Sales Reps in their team

Regional Sales Manager – Private Chain

• You will be the Roche focal point working in partnership with stakeholders who are directly involved in the patient journey for this specialty.
• Gain a deep understanding of needs to connect Roche's capabilities and co-create solutions.
• Responsible for identifying a shared purpose within the ecosystem related to the patient journey.
• Enhance the patient journey with a focus on the local scientific community.
• Act as a trusted partner and internally communicate patients’ needs.

Patient Journey Manager – Immunology, Lupus Nephritis

Procurement

• Proactively identify and drive strategies for managing and sourcing third party spend requirements
• Collaborate with internal procurement and business stakeholders for category sourcing strategies
• Conduct market and internal analysis for procurement and negotiation best practices
• Deliver and execute sourcing strategies and major initiatives