Field Engineering Specialist

Roche

Field Engineering Specialist providing technical repair and installation for Roche products across laboratory customers. Thrust on customer satisfaction with 60%-70% daily travel required.

Posted 7/21/2026full-timeGreensboro • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $71,100 - $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical repair and installation of mechanical and system hardware, with a strong focus on customer service and satisfaction. Capable of diagnosing and resolving complex technical issues while maintaining thorough documentation and contributing to quality improvement.

Highest-signal resume keywords

Technical RepairInstallation of Roche ProductsMechanical/System Hardware RepairNetworking/Wireless NetworkingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical RepairMechanical Hardware RepairSystem Software RepairNetworkingWireless NetworkingPreventative MaintenanceTroubleshootingDocumentationQuality ImprovementCustomer Satisfaction

Soft Skills

CommunicationProblem-SolvingCustomer Interaction

Certifications & Qualifications

Certification as Defined by RD Services Leadership

Industry Keywords

Biomedical EngineeringMechanical EngineeringElectrical EngineeringLaboratory ServiceTechnical Support

About the role

Key responsibilities & impact

Travel and showcase expertise in technical repair and installation for Roche assigned product lines
Provide valuable service to laboratory customers in assigned territory
Offer routine technical support, on-site service, repair, and installation of Roche products
Serve as customer contact for technical and service-related issues and perform preventative maintenance
Diagnose and resolve mechanical, hardware, software, and system failures
Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
The role requires 60%-70% daily travel

Requirements

What you’ll need

High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
Successfully training or certification as defined by RD Services Leadership and policy
Ability to travel, including some overnight travel, is required

Benefits

Comp & perks

Discretionary annual bonus may be available based on individual and Company performance
Relocation benefits are not available for this posting.