Ricoh UK

Full-stack Engineer

• Serves as the primary technical liaison between Information Development, Product Engineering, and Development teams.
• Investigates and reverse-engineers complex printer systems to develop deep understanding of product functionality and behavior.
• Translates technical findings into clear documentation and guidance for technical writers.
• Works regularly in the lab environment to stay current on printer technology, field-reported issues and problem resolutions.
• Provides input and recommendations on how to improve service documentation based on real-world findings.
• Facilitates efficient communication flow between field engineers, development teams, and information development.
• Leverages AI tools and modern technologies to improve research efficiency and documentation quality.
• Contributes to project planning within the team and collaborates on cross-functional initiatives.
• Recommends solutions to technical issues that impact documentation accuracy and completeness.
• Accountable for completion of technical objectives on schedule and within cost and quality objectives.
• Documents own work and shares knowledge proactively with the team.
• Positively and actively supports changing business needs.
• Assumes additional responsibilities as assigned.

Senior Software Engineer

Operations

• Deliver managed services and solutions for business success.
• Collaborate with high-performance teams.
• Enhance customer experiences and drive innovation.

Regional Operations Manager – Managed Services

Supply Chain

• Establish and monitor target inventory levels to effectively balance customer satisfaction with asset control.
• Monitor overall key planning inputs such as fill rates, forecast accuracy, safety stock, lead time, excess inventory, in transit inventory, and order execution.
• Responsible for inventory dollar purchase patterns, delivery commitments from vendors and develop action plans to resolve issues that impact the achievement of established inventory plans.
• Schedules and revises shipment plans to ensure efficient distribution of products to satisfy customers
• Analyze inventory levels, production speed and product demand to determine reorder levels which will ensure product availability and minimize inventory costs.
• Familiar with standard concepts, practices, and procedures within a particular field. Rely on experience and judgment to plan and accomplish goals to perform a variety of tasks.
• Responsible for maintenance of inventory by way of documentation, processing, as well as system review.
• Required to analyze, reconcile and resolve inventory discrepancies.
• Work with Marketing, TSSC and Japan to ensure most updated parts information and assured availability
• Work with Cross Functional groups to improve group performance and flow of information New part and DC registration in NSP
• Executing clear strategy for new and discontinued products, maximizing the customer experience
• Monitors all aspects of 24/7 After hours support activities (inbound/ out bound/ invoicing).
• Develop/ Report KPI activity for after hour support program
• Monitor overall key planning inputs such as fill rates, forecast accuracy, excess inventory, in transit inventory, order execution
• Provide guidance to item master team on various item issues.
• Monitor and adjust key business data.
• Auditing and processing 3rd Party Logistics invoices in timely manner.

Analyst I, Inventory Control & Planning

Manager

• Responsible for monitoring and assessing risks and internal controls across Ricoh North America (RNA) and domestic subsidiaries in support of the company’s business objectives.
• Assessments are performed using an integrated business and internal control framework to provide assurance over compliance with SOX (Section 404), effectiveness of operations, reliability of financial reporting, and safeguarding of assets.
• Prepares and communicates clear audit results and recommendations to senior management.
• Works closely with all levels of management and employees across RNA as well as external auditors.
• Provides guidance, and oversight to internal audit staff.
• Leads global internal audits across phases including planning, execution, and reporting.
• Partners with management to mitigate risks and develops practical remediation recommendations.
• Assists in ongoing assessment and monitoring of enterprise risks across business lines.
• Builds relationships with stakeholders and advises on complex risk and control issues.
• Leads audit projects and project teams, managing expectations and guiding auditors.

Manager I, Audit

Sales

• Drive business development by identifying and pursuing new opportunities within existing and prospective accounts.
• Develop a deep understanding of the customer’s environment to uncover and address critical business challenges through research and strategic questioning.
• Build relationships with decision‑makers and influencers to expand Ricoh’s market share.
• Focus on how customers buy rather than what they buy, prioritizing needs over predetermined products or services.
• Clearly differentiate Ricoh’s capabilities and value through compelling storytelling aligned to Ricoh’s portfolio.
• Articulate the financial impact of customer buying decisions.
• Develop and deliver persuasive presentations, both in person and virtually.

Account Sales Manager

Financial Planning and Analysis

• Oversee monthly global reporting and support sales leadership.
• Collaborate with teams on financial reviews and research projects.
• Regular communication with international stakeholders.
• Timely submission of reports, including monthly reporting to Japan.
• Provide integrated financial planning, data collection, analysis, recommendations, and reporting.
• Monitor customer and equipment financial results.
• Review month-end close activities and support routine accounting transactions.
• Prepare and review reporting packages and participate in promotional credit programs.
• Prepare timely, accurate financial reporting, including forecasting, planning, and variance analysis.
• Coordinate budgeting and forecasting activities with management.
• Perform financial close activities ensuring compliance with GAAP.
• Lead and support projects focused on improving business and financial performance.

Finance Manager

Auditor

• Evaluates and assesses enterprise risks and internal controls using an integrated control framework to provide assurance over the effectiveness and efficiency of business operations.
• Conducts financial, operational, and integrated audits using a risk‑based methodology.
• Assesses risks and controls using integrated control frameworks (e.g., COSO, COBIT) and partners with management to mitigate risks.
• Identifies, evaluates, and documents key risks, mitigating controls, control gaps, and opportunities for control enhancement.
• Performs control reviews across financial, operational, information technology, and cybersecurity entity‑level controls.
• Executes assigned audit projects and develops risk and control assessments aligned with audit objectives, scope, and expectations.
• Assesses compliance with corporate policies, procedures, and regulatory requirements.

Auditor II, Internal Audit

• As an intern, you will work closely with your mentor and other employees within the department to apply your knowledge and grow your skills both technically and professionally.
• Work with a fast-paced group of professionals to apply engineering and industry concepts to solve real challenges.
• Develop and optimize a highly reliable, on‑device AI chatbot capable of running on constrained edge hardware, ensuring low‑latency inference, robust offline performance, and seamless operation under real‑world environmental and network limitations.
• Work in an Agile environment and contribute to Agile ceremonies.
• Recommends solutions to problems/issues that impact the project
• Determines and examines software alternatives
• Design, Develop, Debug, Document and Demonstrate your work
• Present project overview and summary to executive team at end of internship

Software Engineering Intern

Project Manager

• Lead a team on complex small projects or a significant segment of a medium-scale project.
• Translate customer requirements into executable plans that achieve customer acceptance and meet business objectives.
• Support Executive Management during solution installations and customer escalations.
• Partner with local sales, service representatives, and internal Ricoh stakeholders to resolve issues efficiently.
• Manage solution assurance for complex installations and facilitate cross-functional collaboration.
• Support customer satisfaction survey programs and present customer complaint records during weekly Operations Meetings.

Project Manager, Customer Engineering Services

Artificial Intelligence

• Assist in building and testing enterprise Generative AI and AI‑based solutions under guidance from senior team members.
• Support data preparation, prompt development, and basic model experimentation for AI use cases and proof‑of‑concepts (POCs).
• Help maintain and evaluate AI platforms, tools, and prototype solutions used across the enterprise.
• Document POC results, workflows, and learnings in a clear and structured manner for technical and business teams.

Intern, Artificial Intelligence

Account Executive

• Responsible for spearheading RICOH's penetration and expansion in assigned geographic territory and accounts, through the development of a targeted customer strategy that includes customer segmentation, customer awareness activities and establishing a customer relationship.
• Win new business by aligning customer's business goals and objectives with Ricoh's Solutions portfolio including both hardware and services.
• Develop strategies to penetrate ZBA (zero base account) opportunities, including reference selling.
• Manages, protects and develops territory base by analyzing and developing solutions for new and existing customer business communication requirements. Supports strategies, products, and equipment within assigned territory.
• Acquires and grows client base by selling incremental solutions and services within their new base accounts
• Meet or exceeds gross profit expectations within assigned territory.
• Prepares and presents benchmark demonstrations, proposals, and value propositions within account assignment, utilizing product and/or technical resources as needed.
• Retains and grows current client base by selling incremental solutions and services within their base accounts, and through customer satisfaction.
• As Account Manager, takes ownership for the resolution of any ongoing issues within an account within their assignment, utilizing the necessary local, regional and national resources needed.
• Maintains records of all account activity within Ricoh provided sales database and CRM tool. Serves as first line of contact with client in the creation and maintenance of accurate paperwork on each sale.
• Performs other duties as assigned.

Production Print Sales Executive

Account Manager

• Execute business development strategies to grow Ricoh’s market presence.
• Develop a deep understanding of the customer’s environment.
• Open new opportunities with decision-makers and influencers to generate sales within new and existing accounts.
• Increase Ricoh’s market share by identifying and developing new revenue streams.
• Solve critical customer business challenges, both known and uncovered through research and consultative questioning.
• Understand how customers buy—not just what they buy—by focusing on business needs rather than predefined products or services.
• Demonstrate excellent verbal and written communication skills.
• Differentiate Ricoh’s ability to accelerate digital transformation through compelling storytelling.
• Identify opportunities aligned with Ricoh’s portfolio and customer objectives.
• Clearly articulate how buying decisions impact a customer’s financial position.
• Develop and confidently deliver compelling presentations, both in person and virtually.

Account Manager, Level 2

Procurement

• Owns the supply chain relationship with the vendors who supply inventory items and/or professional services.
• Participates in contract reviews and coordinates contract renewals, changes/addendums with appropriate internal teams.
• Negotiates pricing, improved lead times, and identifies opportunities for cost savings and avoidance.
• Leads vendor management reviews detailing vendor performance, spend, price changes and opportunities for improvement.
• Works with Supply Planners to mitigate impact from vendor service disruptions.
• Partners with Marketing team to support vendor selection and setup process.
• Establish standards and drive vendors to adhere to procurement procedures.
• Support RFQ/RFI initiatives.
• Manages the sourcing and item set up process and maintains vendor sourcing rules, sourcing assignments, and lead times.
• Collaborate with the off-site buyer team on PO execution, ensure KPI targets are met, and vendor updates

Vendor Management Specialist I

Support Engineer

• Specializes in providing Region level hardware and software support for the color production products.
• Provides remote and on-site technical direction and diagnostic assistance to service technicians in resolving complex or unusual hardware or software failures or problems.
• Assignments are typically "escalated" in nature and non-routine.
• Serves as the Level 1 link in the problem escalation & resolution process.
• Serves as the Region communication link for disseminating critical technical information.
• Provides Region level specialist support.
• Serves as the Region Level 1 support link for all production color related technical issues. Delivers support both in person and by phone.
• Provides remote and on-site technical direction and diagnostic assistance to PC service technicians in resolving complex or unusual hardware or software failures or problems.
• Communicates regularly with Help Desk regarding new technical problems and fixes.
• Conducts technical seminars focusing on enhancing knowledge/skill level of service technicians.

Consultant II, Product Support – Technical Support

• Analyze operational workflows to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Document and evaluate current‑state processes, tools, and data flows.
• Design and recommend improved workflows with a focus on simplicity, standardization, and scalability.
• Improve existing reports or metrics to enhance visibility into operational performance.
• Perform Excel‑based analysis, including building or improving spreadsheets used for tracking, reporting, forecasting, or operational decision‑making.
• Identify opportunities to reduce manual effort through better structure, automation, or tooling.
• Partner with stakeholders to validate findings and ensure proposed improvements are practical and adoptable.
• Use AI tools to accelerate analysis and documentation while ensuring human review and accuracy.
• Support implementation or pilot efforts, capturing feedback and refining solutions.
• Prepare clear updates and final summaries highlighting impact and recommendations.
• Performs other duties as assigned.