Ricoh UK

Attorney

• Serves as the primary operational point of contact for assigned Global and Vertical customers.
• Responsible for the oversight of Ricoh employees, including both individual contributors and managers.
• Engaged from contract concept to full account management.
• Facilitates communication with strategic customers to ensure performance standards are met.
• Key responsibilities include P&L reconciliation, strategic implementation, employee relations, and customer relationship management.

Legal Operations Manager

Account Executive

• New business prospecting and development, including scheduling and conducting client introductions, in both virtual and face to face client settings.
• Grow the business, including new account acquisition and expansion in existing Ricoh accounts
• Build strong relationships with key executive stakeholders within accounts.
• Use consultative selling techniques with a focus on client value and return on investment
• Identify clients’ business initiatives and articulate the value of Ricoh services on clients’ desired business outcomes
• Research and understand lines of business, industry trends and client personas.
• Collaborate with peers, including supporting solution consultants and specialist to develop transformative solutions that fit in unique client environments
• Independently execute strategic business development plans while coordinating with key internal stakeholders (e.g. operations, service teams, legal, support, etc.)
• Manage complex contract negotiations and serve as a liaison to the legal group and executive management team
• Meet or exceed sales targets in multiple lines of business
• Prepare and give business reviews to internal stakeholders and management team regarding progress and roadblocks to closing new customers.
• Strong business acumen including financial analysis of proposals
• Use core sales tools / resources: Salesforce (SFDC) (RCI assigned CRM solutions, LinkedIn, PowerBI, Hoover, etc. to research and connect with customers and prospects to develop sales opportunities with current and potential Ricoh customers.
• Use Salesforce to manage account activity, pipeline progression and forecasting
• Meet the various KPIs for sales activities as identified for the role
• Other duties as assigned by manager

Senior Solutions Sales Executive

Business Operations

• Target the right prospects given point in time evaluation of their corporate direction to determine integration points for Ricoh.
• Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage with the C-suite to maintain their continued support of the Ricoh engagement.
• Influence requirements and outcome expectations leading to client's selection process and evaluation criteria.
• Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity.
• Ensure a Competitive Advantage is created and maintained. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem.
• Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.
• Interacts with senior management levels at a client and/or within Ricoh, which involves negotiating or influencing significant matters.
• Manage the opportunity from sales pursuit to close using deep sales process and offering expertise.
• Manage client expectations via a detailed project plan and resulting handoffs within Ricoh.

Business Process Consultant

Solutions Engineer

• The Advisory Engineer provides guidance to Ricoh’s Customers.
• The role requires a highly knowledgeable subject matter expert (SME) with strong business and technology savvy.
• The Services Engineer is a domain specialist focused on identifying client opportunities where we can provide targeted services, within Ricoh complex offerings especially in Managed Services both on Customer premise and off site at Ricoh facilities.
• Partners with customers to develop strategy, plans, and budgets to leverage relevant and practical services and technology to meet their business needs and requirements.
• These focused SMEs are specifically responsible for serving their C level clients with total subject matter expertise in their assigned technical or business domain.
• This includes external representation of a body of knowledge through trade and industry-focused publications, events, blogs, etc. to demonstrate domain expertise.
• In addition to adding value to the customer experience, expanding revenue and profitability in the customer base is an important objective.

Business Process Design, Presales Solutions Consultant

Analyst

• Respond to escalated Level 1 incidents (telephone, voicemail, email) in a timely and professional manner
• Assume full ownership of escalated incidents, including analysis, troubleshooting, and documentation
• Analyze and document customer technical inquiries and issues
• Maintain accurate and detailed incident records in SNOW, KCS, Five9, or other incident management systems
• Conduct independent testing in controlled lab environments to duplicate and resolve software issues
• Utilize lab equipment, virtual environments, and remote tools to troubleshoot and resolve incidents
• Coordinate investigation, resolution, and recovery actions for assigned incidents
• Propose and perform billable work following the Ricoh service order process
• Provide advanced technical support for incidents unresolved at Level 1
• Assist with installation of Ricoh and third-party software solutions in customer environments
• Develop technical service solutions for complex, escalated incidents
• Create, update, and maintain internal and global knowledge base documentation
• Review and stay current on technical documentation for supported products
• Participate in shadowing and knowledge transfer with senior support resources and internal teams
• Interface with customer IT organizations to resolve application, software, hardware, and connectivity issues
• Utilize diagnostic tools, service aids, schematics, and product documentation for problem resolution
• Maintain assigned company equipment, including laptops and software installations
• Perform daily administrative tasks related to Professional and IT Services systems of record
• Maintain required technical certifications and complete ongoing training
• Partner with Customer Services teams to ensure customer satisfaction
• Demonstrate a positive attitude toward new processes and compliance requirements
• Limit expression of concerns regarding Ricoh systems or processes to direct management
• Perform other duties as assigned

Analyst I, Incident Management

Field Engineer

• Perform advanced solution services including configuring, installing, troubleshooting, networking, maintaining, and training on a wide range of products and services.
• Act as a consultant and strategic professional by resolving complex and repetitive product issues.
• Lead technical problem-solving efforts and share best practices; instruct others on processes and demonstrate leadership in complex situations.
• Proactively identify volume-building opportunities that increase utilization of Ricoh equipment, supplies, and services.
• Manage personal time and schedule effectively; assist others in coordinating multi-solution schedules.

Copier Field Service Technician

Business Development Rep

• Proactively engage potential customers through outbound prospecting (email, phone, social media, etc.) to schedule appointments for the sales team.
• Qualify inbound leads based on defined criteria and route them to the appropriate sales representative.
• Drive consistent activity to support pipeline development and achieve quotas.
• Collaborate with sales and management teams to build and maintain a qualified prospect pipeline.
• Respond promptly to customer inquiries and nurture leads into qualified opportunities.
• Maintain accurate records of interactions and ensure all leads are entered into CRM and sales automation tools.
• Develop and implement strategies to optimize outbound prospecting processes.
• Partner with marketing and sales teams to align lead generation, qualification, and sales efforts.
• Analyze lead data to identify trends and areas for improvement.
• Stay current with industry trends and best practices in sales development.
• Enhance product knowledge through regular training sessions.
• Follow established sales cadence, including researching accounts, identifying key players, generating interest, and developing accounts.
• Report weekly results and activity milestones, both qualitative and quantitative.

Business Development Representative

Financial Planning and Analysis

• Supports the specific functional area on special projects
• Works closely with assigned manager to learn and understand the diverse issues of the assigned function
• Researches, provides analysis, and offers solutions relating to a variety of functional projects
• Assists with daily activities of assigned function
• May perform a variety of tasks at the direction of the management team
• Performs other duties as assigned
• Assist with internal audits to assess effectiveness of internal controls over financial reporting as required by Section 404 of the Sarbanes-Oxley Act using the COSO framework by reviewing business processes and transaction cycles including cash, treasury, capital expenditures, and other income and expenses.
• Support audit teams in researching audit issues and tracking financial information using data analytics software.
• Identify and communicate audit-related issues to senior staff and assist with developing possible solutions to remediate potential control deficiencies.
• Ensure information used to support risk/control assessments is compelling, descriptive and factual.
• Collaborate with client team members and build strong professional relationships.
• Participate in various client engagements across different departments.
• Apply a learning mindset and take ownership for your own development, seeking advice or help where previous experience is lacking.
• Attend training sessions and team-building activities.
• Engage in mentorship and feedback discussions.
• Contribute to community outreach initiatives.
• Performs other duties as assigned.