Ricoh UK

Manager

• Responsible for portfolio strategy and product life-cycle management for the Ricoh Services, within the Ricoh Digital Ecosystem.
• Ensure assigned products thrive across all channels and industries.
• Act as the SME on services, for both internal and external stakeholders.
• Provide product and portfolio development guidance and establish new approaches to pricing and packaging.
• Drive the Portfolio Strategy around a targeted portfolio of B2B services.
• Ensure product launches are smooth and managed effectively for on-time delivery.
• Accountable and responsible for all aspects of the technology, competitors, supply chain, forecasting, etc.
• Develop and maintain competitive product advantage.
• Capture voice of customer and use market research to gain insight into customer use of current products.
• Partner with Product Managers to ensure Ricoh has the best-in-class offerings.
• Measure product performance and implement enhancement and/or mitigation strategies and provide reliable forecast reports to the organization.

Senior Manager I, Product

Account Executive

• Prospect and pursue net-new midmarket customers within an assigned territory
• Build foundational hunting skills through outbound prospecting, referrals, and marketing-generated leads
• Conduct consultative discovery conversations to understand customer business needs
• Learn to position solutions as differentiated, value-based alternatives
• Support competitive displacement efforts with guidance from senior sellers and sales leadership
• Participate in full sales cycles, from initial outreach through close, with increasing ownership over time
• Deliver customer presentations and product overviews both virtually and in person
• Collaborate with internal partners to win new business

Account Executive – New Business

Administration

• Receive and process sales orders, ensuring accuracy and completeness of data and documentation.
• Validate pricing, product details, and contract terms; follow up on modifications to maintain billing accuracy.
• Maximize order processing efficiency to meet delivery and invoicing timelines.
• Monitor and manage orders in Oracle from booking through delivery, invoicing, and funding.
• Provide status updates to Sales and run/reconcile Order Management reports.
• Act as liaison for funding questions and lease escalations; resolve invoicing disputes and initiate credit memos as needed.
• Ensure all transactions are billable and fundable prior to installation.
• Collaborate with internal teams to prevent delays and mitigate month-to-month order roll.
• Assist with training new employees and support team members with complex orders.
• Perform other duties as assigned.

Order Support Administrator

Sales

• Lead the design of Intelligent Managed Print Services solutions, including device management & monitoring, document & service workflows, scan and capture, security, analytics, and cloud‑enabled services.
• Engage with clients to understand their business objectives, operational challenges, and technical environments, ensuring solutions are aligned to both current needs and future-state goals.
• Shape comprehensive solutions using the Ricoh services and technology portfolio, integrating managed print with adjacent digital, professional, and IT services where appropriate.
• Serve as a critical partner to Sales by participating in pre‑sales discovery, solution design, and proposal development, ensuring recommendations are technically accurate, value‑driven, and client‑centric.
• Act as the primary iMPS design lead through the design phase, providing clear documentation and ensuring a seamless and effective handoff to sales, implementation, and delivery teams.
• Provide subject matter expertise across Intelligent Managed Print Services, maintaining a deep understanding of Ricoh platforms, tools, and emerging technologies that support digital workplace transformation.

Sales Support, Technology Solutions

• Establish and execute strategic growth initiatives related to the Graphic Communications portfolio with assigned Dealers. Strategically positions and creates unique value to influence results with dealers, including large ($20M+) current revenue and/or potential opportunity dealer channel partners.
• Effective influence and impact with large dealer sales organization, and connection with sales forces. They must be capable of developing complex sales strategies, including software and services solutions to solve customer’s business challenges, with the ability to connect and influence the C-suite of an end-user customer.
• Working collaboratively with the VP/RVP on the dealership, they must build strategic relationships and trust with Dealer ownership and executive management to influence adoption of Ricoh hardware, aftermarket, software, and services in the market. They will lead a joint planning process with dealer leadership in developing detailed strategic business plans. Supporting Ricoh growth and digital transformation objectives while integrating into Dealer’s business goals and capabilities.
• Partners and effectively matrix manages key large, national account dealers. This involves effective matrix or indirect management of sales resources nationally to ensure field sales execution and plan attainment by market.
• The PSE collaborates with dealer field teams to craft comprehensive, tailored solutions (including hardware, aftermarket products, software, and services) that address critical workflow issues with their customers to earn the business over competitive manufacturers.
• Effectively partners and collaborates with Dealer Executive Management Team (EMT) to develop compelling business case for moving competitive share to Ricoh. This requires the ability to develop deep trust with EMT and compelling business case.
• Exceeds all performance objectives including gross profit growth targets by growing Dealer profitable revenue.
• The assignment includes up to 75% travel for onsite interaction to conduct dealer negotiations, joint business planning, sales meetings and targeted account customer account calls. Working with the dealer sales executives from prospect selection and research to proof of concept and closing. Responsible for executing to the sales plan and supporting the Ricoh dealer business partner’s sales force in all solution selling related activities. This includes conducting benchmark analysis, demonstrations, ROI business case scenarios, proposals and performing C level presentations.
• PSE is responsible for executing Ricoh’s defined channel management methodology to achieve defined activity and pipeline metrics. This requires the leverage of both the dealer’s sales force and a targeted account selling approach.
• Utilizes CRM system and/or advanced reporting methodologies for all activity and pipeline management.
• Owns and delivers on the monthly/quarterly forecasting process requirements of sales management.
• Reviews leads, lease portfolio, customer base and targeted prospect base with focus to developing action plans to progress each cycle.
• Actively participates in account-planning sessions by providing an update on the activity in the account. Provides input/feedback on the sales strategy and offers insight and assistance in identifying opportunities in the account.
• Manages territory by protecting and increasing a profitable revenue stream within current accounts. This involves participating in account reviews with each account on a consistent basis. Each account review is a planned event scheduled and delivered in front of the account. Reviews include but are not limited to evaluating current state, customer satisfaction and completeness of strategy implementation along with next steps in advancing the account relationship.
• Demonstrates a commitment to the Ricoh sales processes, values and business code of ethics.
• Performs other duties as assigned.

Production Sales Executive – Commercial & Industrial Printing

• Responsible for driving a sales team to execute on Ricoh's Equipment and Services Strategy, capabilities, standards and actions.
• Responsible for profitable equipment and services growth for assigned accounts, including contract retention and expansion, and addition of services.
• Responsible for New Business Development with focus on Ricoh's hardware and market based services portfolio.
• Responsible for driving market share with Ricoh's services portfolio, championing and driving new services as added to the portfolio.
• Hold Account Managers accountable to drive sales activities, achieve specific KPIs and close deals at the client level resulting in deeper penetration into the account.
• Set Clear expectations by creating rigor and routine and inspecting activity that supports the sales objectives.
• Collaborates with internal resources to align activities, support and talent to deliver sales.
• Actively engages peers and specialty areas to address issues or to develop stronger processes for driving growth.
• Coaches and develops talent.
• Assesses talent and identifies strengths and weakness.
• Coach Account Managers through the defined selling methodology ensuring they grasp the fundamentals and hones their abilities to meet high standards.
• Create development plans with Account Managers to continually challenge them to raise the bar.
• Engages proactively to achieve company financial targets.
• Manages the business by execution of KPI.
• Drives GP through all lines of the business.
• Reviews and Adjusts to the needs of business based on the District P/L.
• Performs other duties as assigned.

District Manager

Support Engineer

• Cross over with team members and understand the Software Release Process, Order Management Process involving product configuration and quotes.
• Determine areas for optimization with current processes through data analysis and AI applications.
• Cross-Functional Collaboration: Work with core technical and business support functions to determine priorities and tasks for potential automation and optimization.
• AI Integration: Design and implement systems to interface with large language models for business applications for Order Management, Software Product Release, Product configurations and quotes.
• Team Engagement: Actively participate in pair programming and team brainstorming sessions.
• May perform a variety of tasks at the direction of the management team.

Customer & Technical Support Intern

Account Manager

• Execute business development activities.
• Understand the customer’s environment and open new doors with decision‑makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh’s market share.
• Solve critical business challenges for the customer—both those known and those uncovered through research and discovery.
• Understand how customers are buying, focusing on their needs rather than leading with a predetermined product or service.
• Demonstrate excellent communication skills.
• Differentiate Ricoh’s ability to accelerate the transformation of the customer’s digital environment through storytelling to uncover opportunities aligned with Ricoh’s portfolio.
• Articulate how buying decisions impact the customer’s financial position.
• Develop and confidently deliver compelling presentations, both in person and virtually.

• Responsible for overall operational service delivery and management of assigned accounts across countries within the region.
• Identify and communicate additional services and business process opportunities to Sales Teams.
• Responsible for target services revenue, gross profit, and contribution.
• Support customer global operation strategy by collaborating with key internal and external team members to implement initiatives in assigned region.
• Ensure timely execution of global program initiatives aligned with quality requirements.
• Facilitate regular internal communication with relevant functional areas (Sales, PS, TS, MS, etc.).
• Improve performance, productivity, efficiency, and profitability through implementation of best practices.
• Act as support interface to external global contractors for performance management.
• Support and adhere to Core Team processes including Account Charter, RAMP, Ricoh Service Excellence, and CAD.
• Lead meetings with key customer contacts regarding obligations, initiatives, and strategic planning.

Manager I, Regional Service Delivery

Account Manager 2

Director

• Primary responsibility for the role is to ensure our teams are driving digital transformation strategy for our key accounts and industries.
• Responsible for profitable growth for assigned accounts, including contract retention, expansion, ZBA and addition of services.
• Hold Client Executives accountable to drive sales activities, achieve specific KPIs, and close deals at the client level resulting in deeper penetration into the account.
• Set clear expectations by creating rigor and routine and inspecting activity that supports the sales objectives.
• Collaborates with internal resources to align activities, support, and talent to deliver sales targets and objectives.
• Possesses the ability to negotiate issues with customers and internal organization.
• Hire, coach and develop talent.
• Sustainably coaches for performance and consistently provides immediate and effective feedback.
• Assesses talent and identifies strengths and development opportunities.
• Create development plans with team.
• Responsible for profitable revenue growth and expense management.
• Engages proactively to achieve company financial targets.
• Performs other duties as assigned.

Director, Enterprise Accounts

• Leads a sales team to execute Ricoh’s Equipment and Services Strategy, capabilities, standards, and actions.
• Drives profitable equipment and services growth within assigned accounts, including contract retention, expansion, and the addition of new services.
• Manages new business development initiatives, with a focus on Ricoh’s hardware and market‑based services portfolio.
• Increases market share for the services portfolio by championing and driving newly added offerings.
• Holds Account Managers accountable for sales activities, KPI achievement, and closing business that drives deeper account penetration.
• Sets clear expectations and creates rigor and routine by inspecting activities that directly support sales objectives.
• Collaborates with internal resources to align support, activities, and talent needed to deliver sales outcomes.
• Partners with peers and specialty teams to resolve issues and strengthen processes that support growth.

District Sales Manager

Operations

• Promotes effective use of internal recruiting and selection processes to attract and hire talent.
• Identifies training and development needs through competency assessments and Ricoh training resources.
• Arranges assignments, training, and experiences to support team learning, development, and job satisfaction.
• Coaches and develops up to 200 direct and indirect employees within the enterprise portfolio.
• Establishes goals, clarifies roles, and holds internal and external team members accountable.
• Collaborates with leaders, team members, and customers to implement solutions and initiatives.
• Monitors, evaluates, and recognizes employee excellence using the Ricoh Recognizes program.
• Builds strong performing teams through effective feedback, recognition, and compensation management.
• Addresses performance issues and establishes improvement plans; initiates corrective action when needed.
• Serves as a mentor and leads by example.
• Sets expectations, empowers problem-solving, and facilitates discussions to drive creative solutions and remove obstacles.
• Develops key relationships with internal and external customers.
• Advocates as the voice of the customer by leading cross‑functional teams to prioritize actions that maximize value.
• Identifies gaps in service delivery and adjusts process documentation to align with both client and Ricoh frameworks.
• Owns resolution of account issues to ensure optimal customer satisfaction.
• Facilitates meetings with key customer contacts related to contractual obligations, initiatives, and strategic planning.
• Creates templates and cadences to ensure alignment with contractual requirements and value‑add reporting.
• Responsible for approximately $13M in Enterprise Services revenue, gross profit, and contribution.
• Supports global operations strategy through collaboration with internal and external stakeholders.
• Acts as a subject matter expert in EAO Program standards, tools, processes, and best practices.
• Ensures timely and quality execution of all EAO Program initiatives.
• Demonstrates strong knowledge of Ricoh and the ability to navigate internal structures.
• Facilitates regular internal communications regarding best practices, challenges, and opportunities.
• Identifies and implements strategies to improve performance, productivity, efficiency, and profitability.
• Ensures certification adherence and identifies areas for continuous improvement.
• Implements Core Team processes including: Account Charter, EAO Ricoh Account Management Playbook (RAMP), Ricoh Service Excellence, operational strategy, and internal/external CAD.
• Oversees onboarding support processes (order management, billing, tech services, enterprise services) to align with customer expectations.
• Participates in developing and managing implementation plans.
• Creates and maintains reporting packages based on customer requirements.
• Implements change management strategies supporting short‑ and long‑term business objectives.
• Maintains continuing education on new products and services to identify growth opportunities.
• Validates new opportunities and ensures timely execution through proper resources and tools.
• Participates in team‑selling models supporting U.S. and international activities; interfaces with global and regional teams.
• Ensures profitability for all assigned accounts down to individual sites; identifies profitability issues and works toward resolution.
• Oversees billing accuracy and escalates concerns to appropriate customer administration contacts.
• Partners with A/R to resolve collection issues.
• Performs other duties as assigned.

Senior Services Operations Manager, Managed Services

• Serves as the primary operational point of contact for assigned Global and Vertical customers—primarily in North America.
• Oversees Ricoh employees, including both individual contributors and managers.
• Ensures proactive communication with key customers to maintain agreed-upon performance standards at both local and national levels.
• Manages approximately $13M in Enterprise Services revenue, gross profit, and contribution.
• Develops and maintains strong relationships with internal and external customers.
• Owns the resolution of account issues to ensure high customer satisfaction.
• Implements change management strategies aligned with Ricoh’s strategic goals.

Senior Services Operations Manager – Managed Services

• Responsible for managing and growing software maintenance renewals within a defined set of accounts.
• Manage the software relationship within an assigned list of contracted accounts.
• Provide administrative and strategic support to CIP Sales in executing defined account strategies.
• Prepare product recommendations, quotations, and secure sales documentation for equipment orders within centralized, contracted global accounts.
• Drive maintenance renewals, upgrades, add‑on sales, and recommendations for new solutions.
• Maintain detailed records of all account activity within the sales database and communicate regularly with CIP Sales regarding activity, opportunities, and issues.
• Maintain and update customer‑specific product catalogs.
• Serve as the primary point of contact for all sales‑related paperwork.
• Maintain an assigned account base and achieve revenue goals aligned with renewal opportunities.
• Act as the first point of contact for software renewal contracts.