Project Manager, Customer Engineering Services

Ricoh UK

Project Manager leading customer engineering services for Ricoh. Focused on complex installations, customer satisfaction, and cross-functional collaboration.

Posted 4/30/2026full-timeBoulder • Colorado • 🇺🇸 United StatesJunior💰 $90,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a team on complex small projects or a significant segment of a medium-scale project.
Translate customer requirements into executable plans that achieve customer acceptance and meet business objectives.
Support Executive Management during solution installations and customer escalations.
Partner with local sales, service representatives, and internal Ricoh stakeholders to resolve issues efficiently.
Manage solution assurance for complex installations and facilitate cross-functional collaboration.
Support customer satisfaction survey programs and present customer complaint records during weekly Operations Meetings.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience (including printing industry experience)
Minimum of 1 year of experience in customer support or problem resolution (printing industry preferred)
Minimum of 1 year of project management experience (certification preferred)
Strong customer communication, relationship management, and partnering skills
Strong written communication skills, including technical summaries, meeting minutes, activity reports, and action plans

Benefits

Comp & perks

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcustomer supportproblem resolution

Soft Skills

customer communicationrelationship managementpartnering skillswritten communication

Certifications

project management certification