FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Specializes in providing Region level hardware and software support for the color production products.
- Provides remote and on-site technical direction and diagnostic assistance to service technicians in resolving complex or unusual hardware or software failures or problems.
- Assignments are typically "escalated" in nature and non-routine.
- Serves as the Level 1 link in the problem escalation & resolution process.
- Serves as the Region communication link for disseminating critical technical information.
- Provides Region level specialist support.
- Serves as the Region Level 1 support link for all production color related technical issues. Delivers support both in person and by phone.
- Provides remote and on-site technical direction and diagnostic assistance to PC service technicians in resolving complex or unusual hardware or software failures or problems.
- Communicates regularly with Help Desk regarding new technical problems and fixes.
- Conducts technical seminars focusing on enhancing knowledge/skill level of service technicians.
Requirements
What you’ll need- Technical and quantitative skills typically gained through completion of formal training and 4+ years of related experience including a minimum of 1 year of experience as an Image Systems Technician.
- Requires Basic Connectivity (IBC) certification and other product-related competencies. Must be currently servicing color products at least 50% of time.
- Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for positions entailing extensive use of personal car while on company business.
Benefits
Comp & perks- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware supportsoftware supporttechnical directiondiagnostic assistanceproblem resolutiontechnical communicationcolor production productsImage Systems TechnicianBasic Connectivity certification
Soft Skills
communicationtechnical trainingproblem-solvingteam collaboration
Certifications
Basic Connectivity certification