Reward Gateway

Account Manager

• Manage a portfolio of SMB clients with an annual value of approx $1.4m - $1.6m with a growth target of 7% - 14%
• Build strong relationships with HR leaders and key stakeholders. Lead consultative account reviews, analysing engagement data to deliver actionable insights
• Manage renewals with a targeted 93% gross revenue retention through direct commercial management of renewal discussions and negotiation
• Identify risks and growth opportunities, building retention and upsell strategies
• Support onboarding and implementation for new clients as needed
• Represent Reward Gateway as a trusted partner and brand ambassador at industry events
• Accurately forecast revenue and client growth, maintaining up-to-date records in Salesforce

SMB Client Relationship Manager

DevOps Engineer

• Integrating tightly with our Product Engineering teams
• Following SRE practices and maintaining high standards of compliance
• Implementing a new standard of observability utilising SLI/SLO/Error Budgets
• Continually evolving our observability platforms for greater coverage
• Using a code-first approach to build and changes to reduce TOIL
• Advocating a strong focus on availability, reliability and uptime
• Liaising and embedding with the Engineering teams for the constant evolution of metrics
• Working towards planned roadmap goals
• Actively taking part in the daily stand-ups and keeping sprints on track
• Keeping up-to-date documentation in the JIRA & Confluence tools
• Taking part in SRE Incident Management processes
• Acting as a key Incident Commander within the Incident Management process
• Taking part in SRE On Call
• Ensuring a focus on cost efficiency for the platforms & services
• Working with team members to foster collaboration and ongoing communication with stakeholders

Site Reliability Engineer

Product Designer

• Take ownership of end-to-end design for major areas of the platform, from early discovery through to final delivery.
• Work closely with product managers, engineers, and researchers to define how our platform should behave and how people move through it.
• Help develop and maintain our design system, ensuring components and guidelines are easy to use and consistently applied.
• Turn complex problems or technical requirements into clear, thoughtful design solutions.
• Partner with engineers throughout the build process to ensure high-quality implementation.
• Use data, user insights, and experimentation to help guide your decisions and validate ideas.
• Encourage user-centred thinking across the organisation and promote good design practices.
• Contribute to broader product and platform discussions, helping shape future directions.
• Clearly communicate design choices and rationale to different stakeholders.

Lead Product Designer

Product Manager

• The Product Manager is responsible for both product planning and product execution.
• This includes gathering and prioritizing product and customer requirements, iterating with customers and designers to clarify and refine scope, and working closely with the Development team to deliver winning products.
• It also includes working with sales, marketing, and support to ensure revenue and customer satisfaction goals are met.
• Building and maintaining relationships for collaboration will be critical to job success.
• The qualified candidate must understand the product strategy and product roadmap to successfully prioritize projects, gather requirements, and manage multiple tasks through delivery.

Product Manager – Edenred Benefits

• Design and execute a strategic partnership model that elevates client outcomes and strengthens RG’s competitive position.
• Deepen our presence in priority sectors such as Telco, Finance, Insurance, Retail, Learning & Development, and lifestyle benefits.
• Build a partner ecosystem that delivers value, innovation, and differentiation for all UK clients.
• Strengthen RG’s ability to scale through co-marketing, channel distribution, and joint propositions.
• Ensure partner quality, compliance, and operational excellence reflect our brand and customer commitments.
• Own commercial negotiation, partner economics, rebates, margin, and performance reporting.
• Build joint business plans with strategic partners to fuel new business and upsell growth.
• Monitor partner contribution to pipeline, ACV, client adoption, and retention.
• Work closely with Sales, CS, Product, and Marketing to embed partnerships across the full customer lifecycle.
• Shape GTM plans where partners enhance proposition, vertical strategy, and client outcomes.
• Represent partnership insights in leadership forums to inform roadmap, pricing, and strategy.
• Lead a multi-disciplinary partnership team (Channel, Benefits, Partner Success, Operations).
• Build a high-performance culture focused on delivery, accountability, and innovation.
• Develop capability, succession, and strong internal collaboration within the team.
• Ensure partners meet compliance, data protection, financial, and service-level obligations.
• Oversee risk assessments, contracting, onboarding processes, and operational integration.
• Maintain strong governance frameworks to protect clients, employees, and brand.

Director of Strategic Partnerships

Marketing

• Build, test, deploy, and optimize multi-channel campaigns using Braze.
• Manage all campaign operations, including audience segmentation, workflow setup, QA, and scheduling.
• Execute and optimize B2C lifecycle marketing campaigns that drive user engagement, retention, and revenue growth.
• Analyze and understand customer journey and touchpoints to optimize experience and upsell experience.
• Collaborate with cross-functional teams to align programs with broader business objectives.
• Support the development of automated user journeys that enhance personalization and customer lifetime value.
• Develop engagement strategies to improve customer satisfaction and increase retention rates.

Lifecycle Marketing Manager

Sales

• Directly contribute to our future success and growth by leading and mentoring a team of Senior Sales Consultants and Sales Consultants to deliver predictable, sustainable new business growth.
• Assist and support the Director of Growth in the evolution and execution of the new business sales plan.
• Develop deep, actionable vertical insight across key and high potential public and private sector markets.
• Implement a data-driven sales operating rhythm that maximises pipeline quality, conversion, and forecasting accuracy.
• Ensure every deal is compliant, profitable, and deliverable through close collaboration with Legal, Finance, Implementation, and Client Success.
• Build a coaching-led culture where salespeople feel empowered, supported, and accountable for results.
• Play a pivotal role in positioning Reward Gateway’s value proposition in competitive and regulated market segments.

Head of Sales

• Own a portfolio of approximately 20 - 30 enterprise commuter benefits accounts, serving as the primary strategic point of contact post-sale
• Build and maintain strong relationships with senior client stakeholders, including leaders in HR, Total Rewards, Finance, and Operations
• Establish and lead a regular executive-level cadence with clients, ensuring clear communication, alignment, and accountability
• Drive retention and renewal outcomes by proactively identifying risks, addressing issues early, and leading strategic renewal conversations
• Carry a quota tied to retention and growth, balancing commercial outcomes with long-term account health and strategic relationship development
• Identify upsell and cross-sell opportunities within existing accounts, helping define where growth opportunities exist and how to pursue them
• Lead renewal discussions, RFP participation, and commercial conversations, including pricing and contract terms when applicable
• Partner closely with Client Success, Client Support, Product & IT teams to coordinate delivery, manage escalations, and improve the overall client experience
• Advocate internally on behalf of clients while helping drive alignment and change across Product, Marketing, Operations, and other internal teams
• Take ownership of shaping how enterprise account management operates within Edenred Benefits, including identifying gaps, proposing solutions, and helping implement new processes as the function matures
• Work alongside business leaders to support the development of account management tools and best practices, including CRM usage, account planning, forecasting, and client feedback loops
• Maintain accurate account documentation, pipeline visibility, and forecasting as systems and tooling are built and refined

Enterprise Account Manager – Edenred Benefits

Implementation Specialist

• Working closely with our Solutions Consultants and Sales Consultants on the implementation of our Enterprise clients
• Collaborating with the Solutions Consultants, providing technical guidance
• Scoping out our Enterprise client projects and writing process documentation when required
• Leading on the implementations for our Enterprise clients
• Creating tailored implementation plans and Gantt charts to present at client meetings and sales pitches during the implementation process
• Creating pitch hubs for our prospect Enterprise clients upon request
• Managing, project planning and delivering the implementation of Enterprise client programmes
• Ensuring all projects are delivered timeously in accordance with project timelines and 90 day service start date T&Cs
• Acting as a Client Champion during the implementation process
• Maintaining client relationships during projects
• Planning and delivering system training
• Providing creative and customised solutions to meet clients’ individual needs within the scope of our product’s capabilities and the solutions on the client’s contract
• Testing and troubleshooting final system setups on delivery and implementation/project plans for projects

Enterprise Implementation Specialist

Account Executive

• Proactively build and manage a pipeline of qualified prospects through structured outreach, networking, and targeted campaigns.
• Build partnership with SDR’s sharing industry and market insights to shape SDR outreach.
• Conduct SDR booked Discovery Meetings and maximise conversion to qualified opportunities.
• Supplement inbound leads and SDR DC’s with productive outbound activity.
• Where applicable, leverage public sector frameworks to secure direct awards avoiding lengthy tenders.
• Respond to inbound leads quickly and effectively, ensuring high conversion rates.
• Use vertical market insight, data and research to target organisations that fit our ICP.
• Represent Reward Gateway with professionalism and credibility across all touchpoints.
• Conduct structured, insight-led discovery to understand each organisation’s challenges and goals.
• Leverage competitor insights and structured pre-market engagement to understand customer needs, challenges and vision to influence future requirements shaping outcomes.
• Present tailored solutions that link directly to business outcomes, ROI, and employee impact.
• Build proposals, manage pricing conversations, and support negotiations with guidance from the Head of Sales.
• Ensure all deals meet company standards for quality, compliance, profitability and deliverability.
• Maintain accurate CRM records across all activities, contacts and opportunities ensuring a pipeline of 3x quota.
• Deliver accurate forecasting to support segment-level revenue planning.
• Work closely with SDRs to convert SQLs and optimise lead qualification.
• Share market insights and feedback to influence campaign refinement and GTM strategy.
• Partner with Marketing on campaign feedback, content relevance, and vertical positioning.
• Partner with Bids/Tenders sharing pre-market engagement insights to shape win themes and maximise win rate.
• Align with Legal and Finance teams on commercial requirements and deal governance.
• Support a seamless onboarding experience by collaborating with Implementation and Client Success.
• Contribute to a positive, inclusive, performance-led team culture.

Sales Consultant

• Lead full-cycle, multi-stakeholder sales engagements from outreach to close targeting mid-market and enterprise organisations across defined vertical markets.
• Contribute to our success by achieving/exceeding your new business revenue quota and KPI’s.
• Build trusted partnerships with HR, People, Finance and senior leadership teams.
• Conduct deep consultative discovery to uncover organisational challenges and priorities.
• Present Reward Gateway’s proposition with authority, confidence, and strong commercial insight.
• Collaborate with colleagues across SDRs, Bids/Tenders, Product, Implementation, Legal, Finance, and Marketing.
• Act as a role model within the New Business team — sharing best practice, coaching others, and supporting the Head of Sales.

Senior Sales Consultant

• Lead, coach, and inspire a team of 6 AEs (growing to 8) across SMB and Mid‑Market to deliver individual and team targets.
• Establish high‑quality operating rhythms (daily stand‑ups, weekly pipeline reviews, monthly QBRs, and structured 1:1s) with a focus on performance coaching and deal strategy
• Build a culture of accountability, curiosity, and continuous improvement, with clarity on activity, skills, and outcomes.
• Recruit, recognise and retain high performing sellers and effectively develop future leaders.
• Own SMB & Mid‑Market new logo ACV target attainment and forecast accuracy.
• Ensure disciplined pipeline management (coverage, velocity, stage health, and conversion) within local and global metrics
• Strengthen qualification rigor, stakeholder mapping, and commercial positioning through weekly pipeline review and analysis
• Engineer consistent inbound/outbound pipeline and drive conversion metrics across the funnel leveraging quantitative and qualitative data to improve conversion metrics and deal velocity / execution
• Support commercial team growth through consultation into leadership with inputs into the SMB/MM go‑to‑market messaging and execution
• Consult with GTM Sales Leadership and Enablement on the sales playbook (discovery, value messaging, objection handling, competitive positioning, and proposal standards).
• Implement repeatable process and sales playbooks and lead in more strategic selling motions when required
• Collaborate with Marketing on campaign design, events, content, and conversion strategies
• Partner with Sales Development Team to drive targeted account-based marketing prospecting
• Collaborate with Client Success to bring the voice of the customer into pursuits and ensure smooth handovers for fast adoption and early value.
• Model an insights‑led, consultative approach that connects employee engagement outcomes to measurable business impact.
• Elevate our brand: represent Reward Gateway at HR industry events, panels, and executive briefings.
• Track market trends and competitor movements to ensure positioning and pricing are relevant and compelling.
• Hire, onboard, and ramp high‑calibre AEs; shorten ramp time through structured enablement and shadowing.
• Build confidence and capability in the SMB/Mid-Market Team whilst fostering an inclusive, high‑energy team aligned to RG’s mission and values.
• Recognise and reward progress and performance utilising our market leading recognition and reward solutions.
• Drive best‑practice use of Sales Tools and Tech Stack
• Data informed decision maker with demonstrable curiosity and leaderhsip in leveraging AI and emerging technologies to evolve go to market strategies improving pipeline generation, buyer insight and sales productivity.
• Produce clear, timely reporting for leadership on performance, risk and risk mitigation plans.

QA Engineer

• Define and implement a comprehensive quality strategy for the QA function that supports engineering and product goals
• Ensure consistent testing standards and practices across teams
• Promote early involvement of QA throughout the development lifecycle and encourage shared ownership of quality within engineering squads
• Lead the development and optimisation of test automation frameworks.
• Drive the adoption of automation-first thinking across UI, API, and performance testing.
• Introduce and evaluate new tools and AI-enabled testing solutions to improve efficiency
• Identify gaps or inefficiencies in current QA and automation practices
• Improve test planning, regression coverage, and release readiness processes
• Contribute to continuous integration and continuous testing initiatives
• Define and track key metrics such as defect trends, automation coverage, release quality and test execution
• Provide clear and concise reporting to engineering leadership and product managers.
• Use insights to drive improvements within the QA function
• Work closely with product, engineering and delivery teams to align testing activities with sprint goals
• Ensure QA input is incorporated into planning, grooming and release discussions
• Communicate risks, testing status and quality expectations clearly to stakeholders
• Work with stakeholders across product and engineering to drive a cultural change towards quality within the business
• Identify quality risks early in the development cycle
• Recommend mitigation and testing approaches to reduce defects and production issues
• Ensure thorough regression and exploratory testing for each release
• Ensure QA teams have the right tools, frameworks and environments to deliver effectively
• Evaluate new technologies and practices that enhance quality and productivity

Head of QA Engineering

Operations

• Deliver team BAU tasks and SLA's, ensuring accuracy and business standards across our Discounts, Rewards, and SELECT platforms.
• Update and maintain departmental CRM and documents
• Resolve global merchant queries, incidents and reconciliation
• Communicate effectively with internal teams and external suppliers.
• Support the team Managers, Leads and Senior Merchant Operations Specialist on special projects and tasks that are outside of BAU day-to-day job responsibilities to help achieve team annual KPI's and quarterly OKR's

Global Merchant Operations Specialist

Marketing Operations

• Build, test, deploy, and optimize multi-channel campaigns using Braze.
• Manage all campaign operations, including content curation, audience segmentation, workflow setup, QA, and scheduling.
• Create and manage content for placements, including drafting copy, coordinating creative assets, and ensuring accurate and timely deployment across channels.
• Execute and optimize B2C CRM and lifecycle marketing campaigns that drive user engagement, retention, and revenue growth.
• Collaborate with cross-functional teams to align CRM programs with broader business objectives.
• Support the development of automated user journeys that enhance personalization and customer lifetime value.

SMB Client Relationship Manager

Site Reliability Engineer

Lead Product Designer

Product Manager – Edenred Benefits

Director of Strategic Partnerships

Lifecycle Marketing Manager

Head of Sales

Enterprise Account Manager – Edenred Benefits

Enterprise Implementation Specialist

Sales Consultant

Senior Sales Consultant

Head of Sales

Head of QA Engineering

Global Merchant Operations Specialist

Marketing Automation Manager