Reward Gateway

Enterprise Account Manager – Edenred Benefits

Reward Gateway

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Salary

💰 $110,000 - $120,000 per year

About the role

  • Own a portfolio of approximately 20 - 30 enterprise commuter benefits accounts, serving as the primary strategic point of contact post-sale
  • Build and maintain strong relationships with senior client stakeholders, including leaders in HR, Total Rewards, Finance, and Operations
  • Establish and lead a regular executive-level cadence with clients, ensuring clear communication, alignment, and accountability
  • Drive retention and renewal outcomes by proactively identifying risks, addressing issues early, and leading strategic renewal conversations
  • Carry a quota tied to retention and growth, balancing commercial outcomes with long-term account health and strategic relationship development
  • Identify upsell and cross-sell opportunities within existing accounts, helping define where growth opportunities exist and how to pursue them
  • Lead renewal discussions, RFP participation, and commercial conversations, including pricing and contract terms when applicable
  • Partner closely with Client Success, Client Support, Product & IT teams to coordinate delivery, manage escalations, and improve the overall client experience
  • Advocate internally on behalf of clients while helping drive alignment and change across Product, Marketing, Operations, and other internal teams
  • Take ownership of shaping how enterprise account management operates within Edenred Benefits, including identifying gaps, proposing solutions, and helping implement new processes as the function matures
  • Work alongside business leaders to support the development of account management tools and best practices, including CRM usage, account planning, forecasting, and client feedback loops
  • Maintain accurate account documentation, pipeline visibility, and forecasting as systems and tooling are built and refined

Requirements

  • Proven experience in account management, client success, or a similar client-facing role, supporting enterprise or larger mid-market client
  • Strong executive presence with the ability to communicate clearly and confidently with senior stakeholders
  • Demonstrated ability to manage complex, multi-stakeholder relationships both externally and internally
  • High level of ownership and accountability for client outcomes
  • Experience operating in an unstructured or evolving environment where progress requires initiative and adaptability
  • Strong organizational skills with the ability to manage multiple priorities and timelines effectively
  • Strong analytical and problem-solving skills with a solutions-oriented mindset
  • Willingness to get into the details across client issues, internal workflows, and cross-functional initiatives when needed
  • A minimum of three years of related experience required.
  • Equivalent combination of education and experience will be considered.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient successRFP participationaccount planningforecastingCRM usageretention strategiesupsellingcross-sellingcontract negotiation
Soft Skills
executive presencecommunicationrelationship managementownershipaccountabilityorganizational skillsanalytical skillsproblem-solvingadaptabilityinitiative