Reward Gateway

Director

• Establish and lead delivery governance across the technology organisation, ensuring alignment of portfolio and cluster-level plans with strategic business objectives.
• Own and facilitate Programme Increment (PI) Planning ceremonies, driving cross-cluster coordination and ensuring integrated portfolio delivery plans with clear dependencies and risk management.
• Define and evolve delivery standards and frameworks, embedding consistent planning, reporting and governance practices across all clusters and value streams.
• Drive continuous improvement initiatives, leveraging delivery metrics such as DORA, lead time and quality indicators to optimise flow and predictability.
• Partner with senior engineering and product leaders to ensure seamless integration of delivery processes with product roadmaps and engineering priorities, enabling effective decision-making and risk mitigation.
• Lead organisational change in delivery capability, including agile coaching, process enablement and the development of planning disciplines that scale with business growth.
• Provide executive-level delivery reporting, including portfolio status, risk registers and KPI dashboards, ensuring transparency and accountability at all levels.
• Facilitate dependency resolution and escalation management, ensuring timely intervention to protect delivery commitments and strategic outcomes.
• Champion a culture of delivery excellence, fostering collaboration, accountability and adaptability across the technology organisation.

Delivery Director

Product Marketing

• Define the global positioning, messaging and value proposition for our core platform and new product features / launches
• Own the development of global GTM framework, ensuring they can be localised and scaled across regions
• Build and lead global go-to-market strategies for product launches and incremental feature releases
• Develop launch playbooks and templates for regional execution
• Collaborate with local Sales and Customer Success teams to deeply understand customer journey, personas and use cases, turning insights into actionable marketing strategies
• Manage staged rollouts, aligning marketing activities with product readiness and commercial goals
• Navigate the complexities of launching products across diverse geographies
• Partner with central Product teams as a strategic ally, sharing market insights and co-owning product success stories
• Enable local PMMs by providing adaptable global toolkits
• Work closely with Sales enablement to craft compelling content
• Coordinate with Brand and Corporate Marketing to ensure global messaging consistency
• Engage with clients and industry bodies to gather market insights
• Track and evaluate product performance post-launch
• Drive alignment through regular global PMM syncs
• Deliver high-impact presentations to internal and external stakeholders

Global Product Marketing Manager

Solutions Engineer

• Design secure, scalable authentication flows across Edenred+ and Reward Gateway.
• Address multi-program user scenarios and SSO challenges across web and mobile platforms, in coordination with the group strategy on the topic.
• Lead architectural design for modular monoliths and microservices, based on DDD approach.
• Ensure scalability, reliability, and compliance with GDPR and Edenred standards.
• Architect integrations with CRM tools (Braze, Heap.io, LaunchDarkly) and Edenred’s broader ecosystem.
• Support convergence initiatives with platforms like Smarter and Explorer.
• Championing technology standards and patterns across engineering teams
• Contributing to enterprise roadmaps and technology strategy
• Guide engineering teams on architectural best practices.
• Participate in code reviews and mentor developers on secure and efficient design patterns.
• Regular collaboration with enterprise architects on strategic alignment
• Partnership with security and compliance teams on governance requirements
• Engagement with other solution architects to ensure consistency
• Produce architectural blueprints and transition plans.
• Collaborate with COEs to align with Edenred’s global architecture census and governance models
• Accountability for the creation and maintenance of architectural decision records.
• Participate in architecture review processes and approval workflows
• Ensure compliance with enterprise architecture standards and patterns, identifying and controlling divergences from established patterns
• Escalate architectural decisions that require broader organisational input

Principal Solution Architect – Engineering

• Gain and maintain an extensive understanding of our product suite, including its technical limitations
• Assess client needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations
• Collaborate with the Sales and Client Success teams to create compelling, customised proposals in response to RFPs, ensuring technical feasibility and alignment with client requirements
• Offer expert advice and recommendations to clients and prospects on the product's functionalities, limitations, and best use scenarios, including roadmaps, documentations and alternative solutions where necessary
• Provide direct support and technical assistance for raised local client issues, collaborating with product and engineering teams
• Provide technical leadership to teams throughout the project lifecycle
• Establish a systematic feedback loop between client-facing teams and product teams
• Monitor and identify knowledge gaps within the Sales and Client Success teams regarding our product's features, capabilities, and limitations
• Work closely with Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps
• Serve as a key communication conduit between product engineering teams, sales, implementation and client success departments.

Solutions Architect

DevOps Engineer

• Design, implement, and manage cloud-based infrastructure solutions on Microsoft Azure.
• Oversee deployment, maintenance, and scaling of Azure services, ensuring high availability and reliability for applications.
• Work closely with software development teams to understand application requirements and provide necessary support for continuous integration and continuous deployment (CI/CD) practices.
• Foster a collaborative environment by sharing best practices, tools, and methodologies with development teams.
• Develop and maintain automated CI/CD pipelines to streamline the deployment process for applications.
• Integrate testing automation into deployment pipelines, ensuring high-quality deliverables.
• Implement monitoring and alerting tools to track application performance, system health, and infrastructure usage.
• Analyse performance metrics and logs to troubleshoot issues and optimize application and infrastructure performance.
• Collaborate with security teams to implement best practices for infrastructure security, including access controls, network security, and data protection.
• Ensure compliance with industry regulations and internal policies regarding data protection and system management.
• Produce clear and comprehensive documentation on system architecture, deployment processes, and operational procedures.
• Provide regular reports on system performance, deployment status, and incident management to technical leadership.

Senior DevOps Engineer

Engineering Manager

• Leading a team of technical leads and ensuring that the platform meets the needs of the business
• Leading the development and implementation of our platform architecture
• Working closely with the Lead Product Manager and engineering teams to ensure the platform is scalable, reliable, and secure
• Building and maintaining a high-performing platform team
• Developing and maintaining technical documentation and system design specifications of the platform
• Defining operational measures that accurately reflect the user experience of our current and future platforms
• Championing and maintaining quality standards and processes
• Conducting code reviews, and making technical contributions to product architecture
• Coaching and mentoring other platform engineers and improving our effectiveness
• Stays up-to-date with emerging technologies and industry trends

Operations

• Plan and deliver full system Implementation training and training on Retail Operations processes (retailer onboarding, offer management, newsletters, etc.) to new Business Units (BUs) in the project phase.
• Create awareness of the AUKUS zone’s standard internal processes and operating model across the Implementation and Retail functions to assist new BUs in setting up their own operations.
• Conduct weekly meetings with BU and internal stakeholders to support Implementation and Retail efforts during the project phase.
• Maintain, improve, and execute the existing rollout playbooks for the Implementation and Retail workstreams.
• Maintain an up-to-date repository of training and guide documentation to support BUs with Implementation and Retail Ops.
• Create and configure initial platform schemes for BUs in the rollout project phase.
• Maintain Admin / QA user access to BU test schemes.
• Support strategic rollout planning and execution of Implementation and Retail operations.
• Act as the first point of contact to new BUs in the discovery and project phase regarding Implementation and Retail queries.
• Build and maintain strong working relationships with BU counterparts in Implementation and Retail areas.
• Build and maintain strong working relationships within InnoHub with regards to Implementation and Retail processes

Implementation, Retail Ops Specialist

Paralegal

• Providing general legal and compliance support across the US business, and assisting Head of Legal if required
• Reviewing and negotiating a variety of US commercial contracts; including sales, partner/referral, retail and supplier agreements, in addition to other corporate documents relevant to the US (with support from the global RGER Legal team)
• Instructing and managing outside counsel if required
• Managing litigations and IP matters (with the support from global RGER Legal team and external counsel)
• Managing corporate legal databases
• Providing assistance regarding data privacy and compliance matters with the support of internal and external subject matter experts
• Assisting the bid teams with US RFP’s, security and privacy audits and questionnaires, and other similar documentation from external partners/customers
• Implementing legal, compliance, and risk management best practices across the US business region
• Working with the RGER global legal team to identify areas of improvement and drive efficiency into the contracting process with internal and external stakeholders

Senior Paralegal

Ecommerce

• Lead CRM strategy: Build and execute lifecycle marketing plans (acquisition to win-back) that maximise user engagement, retention, and revenue.
• Drive performance: Own user conversion and engagement funnel metrics; develop test-and-learn frameworks and A/B testing processes.
• Campaign excellence: Plan and optimise multi-channel campaigns (email, push, in-app, web) and deliver our Discounts promotions calendar through Braze.
• Merchant collaboration: Partner with Merchant and Retail Media teams to design and deliver marketing campaigns that grow merchant sales and media revenue.
• Partner & agency management: Select and manage agencies as appropriate across Braze operations, strategy and wider creative and campaign development, and align with your team.
• Team leadership: Lead, mentor, and develop a high-performing CRM and automation team; champion Braze best practices and innovation.
• Data & insights: Partner with analytics teams to track KPIs, report on performance, and continually improve through actionable insights.
• Budget ownership: Manage the B2C CRM budget efficiently and contribute to annual and multi-year planning.
• Stakeholder influence: Represent B2C CRM performance at UK ExCo level and collaborate globally within the Edenred Group.
• Lead the way as our expert and visionary on industry trends and guidelines.

UK Director of B2C CRM – Employee Engagement, eCommerce APP

Implementation Specialist

• Lead SaaS implementation projects from initiation to completion, ensuring alignment with client objectives and timelines.
• Effectively manage project resources and deliverables, holding internal and external teams accountable.
• Provide creative and bespoke solutions tailored to meet clients’ individual needs, consulting on program design and content to optimize effectiveness.
• Manage client and stakeholder relationships, collaborating closely with cross-functional teams including client success, sales, product, and Global support to ensure seamless implementation processes.
• Identify and troubleshoot issues effectively to ensure client satisfaction throughout the implementation process.
• Conduct training sessions and offer ongoing support to facilitate adoption and utilization by client admins and stakeholders.

Product Manager

• Lead a cross-functional product team to deliver an exceptional product experience for partners, clients, and internal users, driving impact at every touchpoint
• Collaborate with other product teams to uncover opportunities that support our north star metric: increasing daily active users
• Define and track team KPIs, contribute to broader product group OKRs, and ensure alignment with the overall product vision and strategy
• Dive deep into user research (qualitative and quantitative)
• Partner with engineers to scope, build, and refine features that are intuitive, valuable, and commercially successful
• Own backlog prioritization and ensure coordination of product and engineering support requests
• Continuously measure product performance and leverage data-driven insights to guide iterations and drive meaningful improvements
• Communicate progress, challenges, and wins to stakeholders, keeping teams aligned and expectations managed
• Drive a culture of innovation, collaboration, and continuous learning within the product team

Senior Product Manager

Account Manager

• Reward Gateway | Edenred is a leading digital platform that provides services and payment solutions for employees, connecting 52 million users with 2 million partner merchants across 45 countries through nearly 1 million corporate clients.
• With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
• We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.
• Your Role in our Mission:
• We are redefining how we support and retain our SMB customer base. As our SMB Customer Programs Manager, you will own the programs that engage 250+ Wellbeing+ customers through HubSpot automation, creative messaging, and streamlined renewals. Your mission is to deliver consistent, value driven communications at scale while reducing churn and boosting engagement.
• This is a hands on, high impact role where you will design and manage customer journeys, partner with Account Management and Client Success/Support to refine messaging, and ensure smooth contract renewals through Salesforce. You will be the connector between automation, customer engagement, and retention, helping us shape the future of how we serve SMB clients.
• Working hours will be from 16h00pm to 00h00am (midnight).

SMB Account Manager

IT Support

• Provide excellent technical support to colleagues
• Manage tickets and requests in a timely manner
• Troubleshoot hardware and software issues
• Administer accounts and access requests
• Provision and deprovision laptops (Mac and Windows)
• Maintain stock and hardware assets
• Create and update documentation and end user guides
• Maintain office equipment (desk equipment, large format displays, meeting room systems, printers)
• Help the wider team manage a large portfolio of SaaS systems
• Assist with projects
• Conduct onboarding sessions with new starters
• Facilitate the emergency on-call rotation
• Be on-site in the Chester office 3 days or more per week
• Be available for on-call 1 in every 3 weeks (compensation/time off in lieu to be agreed)
• Report to IT Support Manager

IT Support Specialist

• Reward Gateway | Edenred is a leading global digital platform for employee services and payments, connecting 52 million users and 2 million partner merchants across 45 countries through nearly 1 million corporate clients As part of our continued growth, we're excited to offer an opportunity for a Data Product Manager to join our dynamic Data Cluster team. In this role, you'll collaborate closely with fellow product experts, as well as our Engineering and Infrastructure teams, to shape data-driven solutions that make a real impact.

Data Product Manager

Database Administrator

• Day-to-day management and optimisation of our MySQL databases within a Galera cluster and AWS environments.
• Managing and optimising query workloads to ensure performance.
• Collaborating closely with our DevOps and SRE teams to ensure database performance and reliability.
• Implementing best practices for database management, including backup, recovery, and high availability.
• Establishing and maintaining observability standards for database performance metrics, including SLI/SLO/Error Budgets.
• Continuously evolving our database monitoring and observability tools for comprehensive coverage.
• Driving database technology change to support regional deployments.
• Utilising a code-first approach for database changes to minimise manual intervention.
• Advocating for a strong focus on database availability, reliability, and uptime.
• Liaising with Engineering teams to evolve database metrics and performance indicators.
• Working towards planned Roadmap goals.
• Actively participating in daily stand-ups and ensuring alignment with project sprints.
• Maintaining up-to-date documentation in our JIRA & Confluence tools.
• Participating in incident management processes.
• Acting as a key point of contact during database-related incidents and outages.
• Ensuring cost efficiency in database operations and resource utilisation.
• Fostering collaboration across teams to enhance database solutions and practices.
• Communicating effectively with stakeholders regarding database needs.

MySQL Database Administrator

Financial Planning and Analysis

• Own and lead the preparation of the annual UK Budget and periodic financial forecast modelling. Prepare the financial trajectory of the 3YP.
• Own the preparation and delivery of the monthly Business Review pack, partnering with the AUKUS FP&A team. Improve the automation level of the pack by using Group tools such as SmartView and Power BI.
• Business partner with UK MD and the leadership team to help them track their performance against the Budget, forecasts and actuals and provide clarity over the drivers of change.
• Identify growth drivers and efficiency improvement opportunities, provide analysis on product/ client/ segment profitability and share recommendations to the CFO and the UK MD.
• Partner with Revenue Operations to develop and maintain the UK KPIs related to key commercial and operating data.
• Partner with UK MD and Retail Director to assess and implement strategies to maximise retail and transactional revenue contribution in the UK.
• Provide support to AUKUS CFO and UK MF on ad-hoc projects and analyses, including M&A activity and other growth plans.
• Strong control of UK costs (direct or recharged) by monitoring purchase orders and FTEs and having a deep review of monthly closure (including accrual assumptions) with the accounting team.
• Assist with updating the balance sheet, cash flow forecast, DSO/DPO.
• Management of a small team of analysts.

Senior Finance Business Partner

• Reward Gateway|Edenred is a global market leader in benefits and employee engagement; lead product initiatives that transform employee experience
• Lead a cross-functional product team to deliver an exceptional product experience for partners, clients, and internal users
• Collaborate with other product teams to uncover opportunities that support the north star metric: increasing daily active users
• Define and track team KPIs, contribute to broader product group OKRs, and ensure alignment with overall product vision and strategy
• Dive deep into user research (qualitative and quantitative)
• Partner with engineers to scope, build, and refine features that are intuitive, valuable, and commercially successful
• Own backlog prioritisation and ensure coordination of product and engineering support requests
• Continuously measure product performance and leverage data-driven insights to guide iterations and drive meaningful improvements
• Communicate progress, challenges, and wins to stakeholders, keeping teams aligned and expectations managed
• Drive a culture of innovation, collaboration, and continuous learning within the product team

Manager

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement.; Guided by our shared missions—‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’—we’re committed to transforming workplaces and improving people’s daily lives.; Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.; We are seeking a highly skilled Strategic Project and Change Manager to join our dynamic team on an initial 6-month basis.; This role is pivotal in driving transformation through a hybrid PMO model, enabling strategic decision-making, and managing change across complex, multinational environments. The ideal candidate will bring a comprehensive understanding of financial flows between countries, a strong ability to synthesize information into actionable options, and a 360-degree view of challenges and opportunities.; A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package; Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal stakeholder relationships are part of the “RG Magic” that makes our culture thrive. Our Finance team works from our Dean Street office two days per week.

Strategic Project and Change Manager

User Researcher

• This role offers a hybrid work offering to be present in our Sofia OR Plovdiv office twice per week.
• Reward Gateway|Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
• Our shared mission of ‘Making the World a Better Place to Work' and ‘Enriching connections, For good’, guides our every action and charts a sustainable path to a better future.
• An opportunity has become available for a Mid-Level UX Researcher to join our team. In this role, you’ll take ownership of research projects from planning through synthesis, working closely with Product Designers, Product Managers, and Engineers. You’ll use a range of qualitative and quantitative methods to uncover user needs, evaluate product usability, and inform strategic decisions. Your work will directly influence how we prioritize features, design workflows, and improve user satisfaction.