Reward Gateway

Marketing

• Support the delivery of high-quality brand and marketing design across digital, print, and event channels
• Execute creative work, manage projects effectively
• Collaborate with cross-functional teams to ensure outputs align with brand standards and business objectives
• Deliver high-quality design across a range of materials
• Develop concepts within defined project scope, timelines, and budgets
• Manage personal workload and support the wider Brand Design team to meet deadlines
• Partner with marketing, product, and sales teams to understand requirements and deliver appropriate design solutions

Senior Marketing Designer

Business Analyst

• The Business Analyst partners with business stakeholders and technical teams to identify business needs, analyze processes, and deliver solutions that enhance operational efficiency and overall business performance.
• This role leads requirements gathering, conducts in-depth data analysis, and drives alignment across departments to ensure technology and process solutions support strategic objectives.
• The Business Analyst plays an active role in revenue operations across sales, marketing, and customer success functions, owning key analyses and contributing to improved reporting, pipeline visibility, and process optimization.
• By translating data into actionable insights, supporting system enhancements, and driving continuous improvement initiatives, this role helps enable informed decision-making and measurable business outcomes.

Scrum Master

• Support the delivery of engineering roadmaps, ensuring priorities, timelines, and outcomes are clear across teams.
• Lead end‑to‑end delivery of cross‑functional initiatives.
• Maintain a holistic view of delivery and capacity across squads, identifying risks, dependencies, and potential bottlenecks early.
• Support teams in breaking work down effectively, making realistic commitments, and tracking progress against objectives.
• Facilitate agile ceremonies across multiple squads, ensuring rituals are purposeful and outcomes‑focused.
• Partner with teams to refine requirements, define success criteria, and ensure backlogs are healthy, prioritised, and ready for development.
• Promote agile best practices and coach teams in continuous improvement, delivery discipline, and effective collaboration.
• Provide clear, concise communication on progress, risks, scope changes, and delivery status to senior stakeholders.
• Foster strong relationships with Engineering, Product, and cross‑functional teams to drive alignment.
• Offer delivery insights to inform planning and decision‑making.
• Shape and scale delivery processes to support consistency across global teams.
• Identify opportunities to streamline workflows, improve predictability, and enhance delivery maturity.
• Drive continuous improvement using delivery metrics and quality indicators to optimise engineering flow and predictability.
• Champion a culture of learning, experimentation, and operational excellence across engineering squads.

Agile Delivery Manager

Account Manager

• Drive growth across the partner ecosystem by managing relationships and expanding the strategic partner base.
• Manage marketing automation campaigns and lead commercial negotiations.
• Balance high-level strategy with hands-on execution to deliver measurable partner-led growth.
• Act as a key partner-facing liaison supporting relationship management for a portfolio of strategic and emerging partners.
• Conduct competitive and partner landscape analysis to identify growth opportunities.
• Analyze campaign performance and recommend improvements.
• Conduct regular business reviews, monitor partner health, and proactively resolve issues.
• Track deal pipelines, revenue attribution, and partner-sourced opportunities within CRM systems.
• Identify and recruit new partners to expand reach across target markets and verticals.

Strategic Partnership Manager

Customer Success Manager

• Develop and manage strategic relationships with senior, executive, and multi-functional stakeholders across a portfolio of Tier 1 enterprise clients.
• Drive customer adoption, engagement, and Gross Revenue Retention (GRR) by increasing Unique Users and ensuring sustained program value.
• Build, execute, and maintain quarterly success plans aligned to each client’s business objectives, outcomes, and success metrics.
• Monitor usage data, engagement trends, and customer health indicators to proactively identify risks, declines in engagement, and renewal concerns.
• Identify, escalate, and resolve complex client issues with urgency, clarity, and executive-level professionalism.
• Lead structured Quarterly Business Reviews (QBRs) that connect client goals, platform data, program outcomes, and actionable recommendations.
• Collaborate closely with Account Managers during renewal cycles by providing data-driven insights, relationship context, and customer success narratives.
• Coordinate cross-functional teams, including Implementations, Support, and Product, to deliver on client commitments and ensure a seamless customer experience.
• Develop and maintain internal champions and multi-threaded client relationships to mitigate risk and support long-term retention.
• Translate customer feedback, usage trends, and success insights into actionable recommendations that inform product improvements and roadmap priorities.
• Prepare and present executive-level summaries and reports on account health, program performance, and risk mitigation strategies.
• Identify opportunities for continuous improvement in customer success strategy, processes, and client engagement models.

Senior Customer Success Manager – Edenred Benefits

Account Executive

• Manage the entire sales process, both inbound and outbound, from discovery through solution recommendation.
• Identify new business opportunities by engaging with mid-market and enterprise organizations through strategic outbound prospecting, inbound leads, and partner/channel referrals.
• Develop strategies to increase pipeline and revenue generation to consistently meet and/or exceed quarterly and annual targets.
• Monitor market trends, competitor activities, and industry developments to identify new opportunities and stay ahead of competition.
• Collaborate with internal stakeholders, including marketing, product, and implementation teams, to ensure a smooth sales process

3D Artist

• Create visually stunning and engaging motion graphics for various digital platforms, including social media, websites, and video content.
• Collaborate with cross-functional teams to develop and execute creative concepts that align with brand guidelines and business objectives.
• Manage multiple projects simultaneously, ensuring deadlines are met and deliverables are of the highest quality.
• Work closely with stakeholders to understand their needs and provide creative solutions that exceed expectations.
• Maintain a strong attention to detail and quality control throughout the design and production process.
• Utilise industry-standard software and tools to design and animate graphics.
• Stay up to date with emerging trends and technologies in motion graphics and design to ensure the highest quality output.

Motion Designer – Mid-Level

• Responsible for developing, leading and scaling the affiliate channel across the UK market aligned to our business goals.
• Lead the UK affiliate team, a team of 8 based in the UK and Bulgaria who are responsible for growth of merchant partnerships across leading verticals by negotiating best in market offers and commercials.
• Focused on driving revenue growth and commercial opportunities through optimising margins for affiliate commission and maximising media budget spend from key retailers against defined internal KPIs and targets.
• Relationship management of strategic key accounts to ensure best in class, long term retailer relationships with defined goals and shared KPIs are forged and maintained.
• Internal stakeholder responsible for communicating affiliate market trends, emerging opportunities and industry developments.
• Work closely with cross functional teams such as Product and Marketing to ensure prioritisation of go-to-market strategy and that partner offers are communicated effectively to our user base via marketing campaigns.
• Act as a senior stakeholder for key partnerships with affiliate network and agencies, ensuring RGER is front of mind and maximises opportunities through their client base.
• Represent RGER at industry events and wider networking opportunities, such as RGER’s Gold membership status with the Affiliate & Partner Marketing Association trade body. Help to position RGER as an industry thought leader, through content and events.
• Responsible for the ongoing learning and development of the team, creating a high performance culture to surpass targets and deliver a best-in-class retailer experience.

Head of Affiliate Partnerships

• Own and manage a portfolio of complex and strategically important accounts (including those with bespoke solutions or multi-product usage).
• Build deep, long-term relationships with senior collaborators across customer organisations.
• Act as the primary point of contact for your accounts, ensuring a seamless and proactive customer experience.
• Conduct regular QBRs and strategic business reviews aligned to customer goals and measurable outcomes.
• Monitor account health, usage, adoption, and engagement metrics; build action plans to address gaps or accelerate value.
• Lead onboarding or introduction of new products, ensuring customers receive a smooth experience and achieve early success.
• Deliver training, enablement sessions, and engagement activities to drive usage and encourage advocacy.
• Analyse programme data and present insights that demonstrate impact and align to customer objectives.
• Identify early signs of risk and proactively intervene to protect customer outcomes and revenue.
• Coordinate cross-functional resources (Product, Engineering, Support, Operations) to resolve customer challenges.
• Escalate issues appropriately to the CSD while maintaining ownership of customer communication and expectations.
• Find opportunities for deeper product adoption or expansion based on customer needs and platform usage.
• Partner closely with the CSD to support commercial discussions, renewals, and upsell motions.
• Shadow and contribute to commercial negotiations to develop skills in commercial management and strategy.
• Support the creation of renewal strategies, account plans, and multi-year value roadmaps.
• Maintain accurate and timely records in Salesforce and all relevant systems.
• Deliver all administrative tasks, project updates, and documentation to a high standard.
• Ensure all customer engagements, plans, and actions follow agreed Client Success playbooks and standards.
• Work closely with the CSD, CSMs, Solution Architect, and Engagement Specialists to deliver a coordinated customer experience.
• Provide coaching and guidance to CSMs within the POD when required, supporting team capability and consistency.

Senior Client Success Manager – SME, Fixed-Term Contract

Sales Operations Manager

• Equip the teams with best-in-class content: Create playbooks, talk tracks, battlecards, templates, and training that make it easier to sell effectively.
• Improve execution quality: Help SDRs, Sales Consultants, Senior Consultants, and CSMs execute sales methodology at a high standard.
• Shorten ramp time for new joiners: Deliver high-impact onboarding and accelerate confidence, capability, and productivity.
• Drive adoption of tools and processes: Ensure the sales organisation uses systems properly and leverages them for commercial advantage.
• Elevate consistency across vertical teams: Make sure everyone sells the same story, value proposition, and messaging.