Reward Gateway

IT Support

• Delivering exceptional IT support to Reward Gateway|Edenred employees, both locally and remotely
• Managing and resolving service requests and incidents in a timely and professional manner
• Administering and troubleshooting hardware and software across a mixed OS environment (70% Mac, 30% Windows and growing)
• Provisioning and managing user accounts, access permissions, and identity solutions using Active Directory, Azure AD and Okta
• Supporting and administering Microsoft 365 applications and services
• Maintaining and improving our office IT infrastructure (meeting room tech, printers, displays, etc.)
• Helping oversee hardware lifecycle management, including procurement, deployment, and decommissioning
• Assisting with IT audits, security compliance, and documentation
• Supporting the wider team with administration and integration of various SaaS systems
• Contributing to internal IT projects, process automation, and system upgrades
• Managing the Office IT infrastructure and peripherals (desk equipment, meeting rooms equipment etc.)

Junior IT Support Specialist

Backend Engineer

• Interpret, define, and develop software solutions based on written requirements and technical specifications.
• Identify opportunities for improvement in existing products and implement enhancements across the platform.
• Troubleshoot, test, and maintain core applications and databases to ensure performance, reliability, and scalability.
• Collaborate with QA to define acceptance criteria and assist with debugging and issue resolution.
• Contribute to the creation and upkeep of comprehensive technical documentation.
• Write clean, maintainable, and well-structured code that adheres to established coding standards and best practices.
• Work effectively within globally distributed, cross-functional teams.
• Participate in mentoring, coaching, and knowledge-sharing initiatives to support team development.

Senior Backend Engineer, PHP

Account Manager

• Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact.
• Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning.
• Build strong relationships with HR, Total Rewards, Finance, Operations, and other client stakeholders.
• Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio.
• Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable.
• Partner with Client Success, Support, Product, IT, Operations, and Marketing to resolve client issues, manage escalations, and improve the client experience.
• Maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.
• Help shape mid-market account management processes, tools, and best practices as the function continues to mature.

Mid Market Account Manager – Edenred Benefits

Technical Product Manager

• Own and execute programme and delivery strategy that aligns with product roadmaps and organisational objectives.
• Own programme operating model set-up from inception: define ways of working, governance structures, RACI, escalation pathways and tooling standards to stand up programmes from zero.
• Ensure technical solutioning: working in close collaboration with architects, translate ambiguous business problems into well-defined requirements, challenge and recommend alternative technical approaches where needed, and drive engineering efforts to meet timelines.
• Own and track KPIs and OKRs; build and maintain dashboards to surface delivery progress, quality and customer impact.
• Lead end-to-end delivery for large, cross-team and cross-organisation programmes (internal and customer-facing) and be accountable for outcomes.
• Work closely with engineering, product and agile delivery teams and drive improvements in predictability and throughput.
• Own dependency management: identify upstream/downstream dependencies, remove blockers, and enforce delivery agreements across teams.
• Drive prioritisation and trade-off discussions across operations, product, engineering and customers; ensure decisions are made in a timely manner to meet programme and time-to-market goals.
• Drive decision velocity across the programme — identify and escalate decisions that are at risk of stalling, ensure the right people are engaged at the right time, and maintain a decision log to track outcomes and accountability.
• Lead programmes delivering large-scale distributed systems (microservices, APIs, cloud-native designs) and collaborate with architects on resilience and scalability.
• Manage third-party and vendor integrations, ensuring contractual, security and compliance requirements are embedded in delivery plans.
• Stakeholder ownership: own relationships with senior leadership and partner teams; drive and own decisions across multiple stakeholders and regions to ensure alignment, accountability and timely outcomes.
• Navigate complex multi-stakeholder environments, including Group-level or parent organisation relationships, balancing global standards with local delivery needs.
• Present programme status, risks and trade-offs to executive stakeholders; negotiate scope and resourcing with business, product and engineering leaders.
• Lead organisational change management for strategic programmes — including stakeholder engagement, communication planning and adoption — ensuring teams and business functions are brought along through significant platform or process transitions.
• Own risk management: identify, assess and mitigate programme risks, develop contingency plans, and escalate where necessary.
• Define, track and report programme delivery metrics and success criteria; execute regular programme reviews and retrospectives to improve delivery performance.

Senior Technical Programme Manager

Sales Development Rep

• You’ll play a key role in creating new business opportunities across Australia and New Zealand by building relationships with HR and People leaders.
• Building relationships with prospective customers through phone, email, LinkedIn, events and other outreach channels.
• Researching organisations to understand their business priorities and people challenges.
• Conducting thoughtful discovery conversations to identify opportunities where Reward Gateway can add value.
• Qualifying opportunities and scheduling meetings for our Account Executives.
• Working closely with Marketing and Sales on campaigns, events and inbound enquiries.
• Maintaining accurate customer information and activity within Salesforce.
• Developing a strong understanding of Reward Gateway’s products, customers and the HR technology landscape.
• Contributing to a collaborative, supportive and high-performing team culture.
• Continuously developing your skills through coaching, feedback and SDR Academy.

Sales Development Representative

User Researcher

• Run intake of research requests, reframing questions and matching the right method to the problem
• Lead generative and evaluative research across products (interviews, usability evaluations, surveys, on-site feedback) supporting product teams to drive product improvements for the best possible customer experience
• Run B2B interviews and qualitative research across the customer base
• Develop a framework for continuous discovery as the function matures
• Triangulate research findings with other insights from across the business
• Tag and store findings in our research repository so they are findable, reusable and connected to the broader picture
• Help build out the operational foundations of the research function.
• Mentor and support researchers as the team grows

AI Engineer

• Build and deliver production-ready AI and Generative AI solutions using LLMs, RAG architectures, and agents
• Implement and maintain retrieval pipelines using embeddings, vector databases, hybrid search, and effective chunking strategies
• Develop proof-of-concepts for emerging AI technologies and assess their production viability
• Write clean, maintainable code following established engineering best practices and quality standards
• Use AI coding assistants such as GitHub Copilot and Claude Code to accelerate development
• Participate in code reviews and architectural discussions to improve code quality and system design
• Work closely with Product and Engineering teams to understand requirements and deliver iterative solutions
• Collaborate with cross-functional partners (Security, Data, Operations) to ensure solutions meet quality, compliance, and scalability requirements
• Communicate technical decisions and tradeoffs clearly with both technical and non-technical stakeholders
• Contribute to improving AI development practices and tooling through feedback and suggestions
• Stay current with AI/ML developments, emerging frameworks, and best practices
• Learn from more experienced engineers and contribute knowledge back to the team
• Participate in capability-building activities and knowledge-sharing sessions
• Build expertise in production AI systems, model evaluation, and optimization techniques

Customer Support

• Provide outstanding help and support to our UK clients and their employees across the globe
• Managing telephonic queries in a professional and friendly manner
• Accurate and well-written answers to incoming queries
• Fast resolution to queries and problems

Support Specialist – Employee Support

Marketing

• Support the delivery of high-quality brand and marketing design across digital, print, and event channels
• Execute creative work, manage projects effectively
• Collaborate with cross-functional teams to ensure outputs align with brand standards and business objectives
• Deliver high-quality design across a range of materials
• Develop concepts within defined project scope, timelines, and budgets
• Manage personal workload and support the wider Brand Design team to meet deadlines
• Partner with marketing, product, and sales teams to understand requirements and deliver appropriate design solutions