Junior IT Support Specialist

Reward Gateway

Junior IT Support Specialist providing exceptional IT support for Reward Gateway|Edenred employees both locally and remotely. Focusing on improving services and ensuring users have the necessary tools.

Posted 7/22/2026full-timePlovdiv • 🇧🇬 BulgariaJunior💰 €15,030 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including hardware and software troubleshooting across Mac and Windows environments, user account management with Active Directory and Azure AD, and administration of Microsoft 365 applications. Proficient in managing IT infrastructure and ensuring security compliance while effectively communicating technical information to non-technical users.

Highest-signal resume keywords

IT SupportActive DirectoryMicrosoft 365 AdministrationMacOS and Windows TroubleshootingSecurity Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTroubleshootingUser Account ManagementActive DirectoryAzure ADMicrosoft 365MacOSWindowsSaaS IntegrationProcess Automation

Soft Skills

Strong Communication SkillsProactive Problem-SolverTeam CollaborationIndependent WorkTechnical Translation

Tools & Technologies

OktaMDMVPNDNSInternet ProtocolProxies

Industry Keywords

IT InfrastructureService RequestsIncident ManagementHardware Lifecycle ManagementSecurity ComplianceIT Audits

Tech Stack

Tools & technologies

AzureDNSMacOS

About the role

Key responsibilities & impact

Delivering exceptional IT support to Reward Gateway|Edenred employees, both locally and remotely
Managing and resolving service requests and incidents in a timely and professional manner
Administering and troubleshooting hardware and software across a mixed OS environment (70% Mac, 30% Windows and growing)
Provisioning and managing user accounts, access permissions, and identity solutions using Active Directory, Azure AD and Okta
Supporting and administering Microsoft 365 applications and services
Maintaining and improving our office IT infrastructure (meeting room tech, printers, displays, etc.)
Helping oversee hardware lifecycle management, including procurement, deployment, and decommissioning
Assisting with IT audits, security compliance, and documentation
Supporting the wider team with administration and integration of various SaaS systems
Contributing to internal IT projects, process automation, and system upgrades
Managing the Office IT infrastructure and peripherals (desk equipment, meeting rooms equipment etc.)

Requirements

What you’ll need

Strong communication skills in English (written and verbal).
A proactive problem-solver who can work independently and collaboratively.
Prior experience with MacOS and/or Windows.
Basic Understanding of any of the following: OKTA, SSO, AD, Microsoft Services, MDM, Security, networking concepts (e.g. VPNs, DNS, Internet protocol, proxies and basic troubleshooting).
Working with deadlines or in time sensitive situations
Ability to work in both a team environment and independently
Ability to translate technical jargon for the everyday user.

Benefits

Comp & perks

An online interview with the Talent Acquisition Partner
In-person interview with IT Support Team lead & System Administrator
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