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User Researcher
Reward GatewayUX Researcher at Reward Gateway growing research capabilities to enhance customer experience. Collaborating with product teams and leading qualitative research efforts in a hybrid work environment.
About the role
Key responsibilities & impact- Run intake of research requests, reframing questions and matching the right method to the problem
- Lead generative and evaluative research across products (interviews, usability evaluations, surveys, on-site feedback) supporting product teams to drive product improvements for the best possible customer experience
- Run B2B interviews and qualitative research across the customer base
- Develop a framework for continuous discovery as the function matures
- Triangulate research findings with other insights from across the business
- Tag and store findings in our research repository so they are findable, reusable and connected to the broader picture
- Help build out the operational foundations of the research function.
- Mentor and support researchers as the team grows
Requirements
What you’ll need- Applied UX research experience in a digital product environment
- Strong command of both generative and evaluative methods, with a clear sense of the value each brings
- A genuine instinct to reframe solution led requests into problem led research questions
- Comfort with ambiguity and the kind of curiosity that helps products be great
- Confident writing research plans and discussion guides and presenting findings to stakeholders up to board level in a way that holds their attention
- The ability to write findings that get read: clear, specific, tied to a decision, free of jargon
- Plain communication. You can explain a method to a designer, a finding to a senior commercial stakeholder, and a roadblock to an engineer and all three will know what to do next
- Collaborative by default. You build relationships across teams and bring people with you from question to insight to decision
Benefits
Comp & perks- Phone screen with a member of the Talent Acquisition team
- First-stage interview with Talent Acquisition
- Second-stage interview with the Head of UX Research
- Third-stage task and interview with the Directors of Product, UX Research, and Design
- Health and wellness programs
- Employee development opportunities
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Generative ResearchEvaluative ResearchUsability EvaluationsSurveysQualitative ResearchResearch Framework DevelopmentResearch Findings AnalysisResearch Repository ManagementResearch Plan WritingDiscussion Guide Creation
Soft Skills
CollaborationCommunicationCuriosityMentoringProblem-Solving