Mid Market Account Manager – Edenred Benefits

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Mid-Market Account Manager at Edenred Benefits managing relationships with commuter benefits clients. Driving retention and growth while shaping account management processes.

Posted 7/16/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client success, with a strong focus on retention, renewals, and upsell opportunities. Proven ability to manage complex stakeholder relationships and drive strategic initiatives in evolving environments.

Highest-signal resume keywords

Account ManagementClient SuccessStakeholder ManagementRenewal ProcessesAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client RetentionUpsell OpportunitiesCross-Sell OpportunitiesPipeline ManagementContract NegotiationRFP ParticipationForecastingRisk IdentificationStrategic PlanningProcess Improvement

Soft Skills

Communication SkillsProblem-SolvingOwnershipAdaptabilityRelationship Building

Tools & Technologies

CRM SoftwareAccount Planning Tools

Industry Keywords

Commuter BenefitsEmployee BenefitsHR TechnologyMid-Market ClientsSMB Clients

About the role

Key responsibilities & impact

Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact.
Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning.
Build strong relationships with HR, Total Rewards, Finance, Operations, and other client stakeholders.
Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio.
Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable.
Partner with Client Success, Support, Product, IT, Operations, and Marketing to resolve client issues, manage escalations, and improve the client experience.
Maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.
Help shape mid-market account management processes, tools, and best practices as the function continues to mature.

Requirements

What you’ll need

Proven experience in account management, client success, or a similar client-facing role supporting mid-market, larger SMB, or enterprise clients.
Experience participating in or leading renewal processes, commercial conversations, or RFPs.
Experience identifying upsell or cross-sell opportunities across an existing client base.
Strong stakeholder management skills with the ability to communicate clearly and confidently with both senior leaders and day-to-day client contacts.
Demonstrated ability to manage complex, multi-stakeholder relationships both externally and internally.
High level of ownership and accountability for client outcomes.
Experience operating in an unstructured or evolving environment where progress requires initiative, judgment, and adaptability.
Strong analytical and problem-solving skills with a solutions-oriented mindset.
Willingness to get into the details across client issues, internal workflows, renewals, upsell opportunities, and cross-functional initiatives when needed.
Ability to manage a larger portfolio while maintaining strong client engagement, prioritization, and commercial discipline.
**Preferred:**
Experience in a growing or evolving organization where processes and playbooks were not fully defined.
Familiarity with commuter benefits, employee benefits, HR technology, or related industries.