Reward Gateway

SMB Client Relationship Manager

Reward Gateway

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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About the role

  • Manage a portfolio of SMB clients with an annual value of approx $1.4m - $1.6m with a growth target of 7% - 14%
  • Build strong relationships with HR leaders and key stakeholders. Lead consultative account reviews, analysing engagement data to deliver actionable insights
  • Manage renewals with a targeted 93% gross revenue retention through direct commercial management of renewal discussions and negotiation
  • Identify risks and growth opportunities, building retention and upsell strategies
  • Support onboarding and implementation for new clients as needed
  • Represent Reward Gateway as a trusted partner and brand ambassador at industry events
  • Accurately forecast revenue and client growth, maintaining up-to-date records in Salesforce

Requirements

  • Proven experience of managing B2B SMB or Mid-Market client portfolios, achieving revenue growth targets
  • Experience with running annual and bi-annual account reviews and building client retention plans
  • Strong commercial negotiation skills with experience of managing a volume of renewals and upsells
  • Ability to analyse engagement data and translate insights into client value
  • Confidence working collaboratively with internal teams such as Sales, Client Support, Implementation
  • Strong verbal and written communication skills, including running client webinars and presentations
Benefits
  • Telephone interview with our Senior Talent Acquisition Partner, APAC
  • 1st stage online interview with our Head of Client Success and Senior Strategic Client Relationship Manager
  • Take home presentation task
  • Final stage interview and presentation in our Sydney or Melbourne office with our Head of Client Success, Senior Strategic Client Manager and Head of Sales or Client Success Team Lead.
  • Flexible, hybrid working: Our office is for you to use as much as you like; as a minimum our Client Relationship team works from our Sydney office or Melbourne office at least twice a week.
  • 💰 Uncapped OTE
  • 🚀 Career growth, your way Access to Elev8 high-performance programs and tailored L&D initiatives.
  • 📚 Always learning Professional development books, e-books, and podcasts to keep you growing.
  • 🌴 35 days per year annual leave (inclusive of public holidays). Option to purchase up to an additional 5 days per year through our holiday trading programme
  • 💆‍♀️ $750 annual wellbeing allowance Invest in your health, fitness, and wellness - your way.
  • 🧠 Unmind membership Access therapy, coaching, and proactive wellbeing support for both your personal and professional life.
  • 🏅 Appreci8 rewards Gain monetary recognition for doing an excellent job.
  • 🎉 Moments That Matter Celebrate key life milestones with bonus payments.
  • 🛍️ Big-brand discounts Enjoy huge annual savings across hundreds of retail, hospitality, travel, and lifestyle brands for you, your friends, and your family.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B client managementrevenue growth analysisaccount reviewsclient retention strategiescommercial negotiationdata analysisSalesforce
Soft Skills
relationship buildingconsultative skillscommunication skillscollaborationpresentation skills