Replit

IT Support

• Own and administer SaaS collaboration platforms include Google Workspace, Slack, message hygiene, IT ticketing, digital signing and knowledge management
• Serve as the primary escalation point for advanced administration, configuration and troubleshooting of collaboration platforms
• Act as the subject matter expert (SME) and platform owner for assigned systems, responsible for architecture decisions, configuration standards, lifecycle management and long-term roadmap alignment
• Own licensing strategy across administered platforms, ensuring appropriate license assignment, cost optimization, feature alignment, renewal management and utilization reporting
• Evaluate, test, and implement new features and platform capabilities in alignment with security, compliance and business requirements
• Troubleshoot and resolve complex platform issues, including availability disruptions, integration failures, permission misconfigurations and automation breakdowns
• Partner with Security Operations (SecOps) to investigate and remediate platform-related security incidents and policy violations
• Participate in internal and external audits, ensuring systems meet SOC 2 and ISO 27001 compliance requirements, prepare audit evidence and support control walkthroughs
• Develop documentation, standards, and operational runbooks for Tier 1/Tier 2 support teams
• Conduct POC/POV collaboration platforms to address business requirements

IT Administrator – Collaboration Platforms

• Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
• Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks
• Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet)
• Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup, and equipment recovery
• Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity
• Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational
• Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
• Document service requests, incidents and resolutions in the IT ticketing platform
• Contribute to documentation, knowledge base articles, and process improvement initiatives
• Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
• Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions

Help Desk Technician

• Own and administer enterprise endpoint management platforms with primary responsibility for Iru/Kandji configuration, policy design, and lifecycle management
• Establish and enforce enterprise endpoint standards aligned to CIS Level 1 benchmarks
• Design, implement, and maintain secure baseline configurations for macOS endpoints ensuring systems are hardened and secure by default
• Ensure all endpoints remain compliant with patching policies, minimum OS requirements, and approved software versions through automated enforcement
• Administer and maintain an internal approved application catalog including packaging, version control, testing and secure deployment
• Ensure endpoint detection and response (EDR) tooling is properly deployed, configured and monitored (SentinalOne preferred)
• Implement and enforce appropriate data loss prevention (DLP) measures across endpoints to protect corporate data and intellectual property
• Develop compliance dashboards and reporting to track endpoint posture, remediation timelines and risk exposure
• Partner closely with Security Operations (SecOps) to investigate, contain, and remediate endpoint-related security incidents
• Participate in incident response activities including forensic coordination, containment actions and post-incident remediation
• Contribute to internal and external audits, ensuring endpoint controls meet SOC 2 and ISO 27001 requirements; prepare evidence and support auditor walkthroughs
• Own licensing strategy across administered platforms, ensuring appropriate license assignment, cost optimization, feature alignment, renewal management and utilization reporting
• Continuously evaluate new endpoint features, security capabilities, and OS updates
• Create and maintain technical documentation, configuration standards and operational runbooks

IT Administrator – Endpoint Platforms

Systems Engineer

• Serve as the technical owner of Replit’s corporate IT identity architecture
• Design and implement scalable authentication and authorization solutions (SSO, phishing resistant MFA, passwordless, tokens, device trust, zero trust)
• Architect lifecycle management workflows to support a rapid growth corporate IT environment
• Evaluate technologies to protect against current and emerging threats
• Partner with internal teams to implement and maintain provisioning/deprovisioning workflows via SCIM, APIs, and custom automations
• Support SOC 2, ISO 27001 and SOX controls related to identity governance
• Serve as the enterprisewide subject matter expert and escalation point for complex authentication and authorization inquiries and issues
• Mentor IT and security engineers on identity best practices
• Additional duties as assigned

Systems Engineer – IAM

Compliance

• Act as the technical anchor for the GRC team, mentoring GRC analysts and engineers.
• Own the technical vision for Replit’s GRC program, moving toward "Compliance-as-Code" and automated evidence collection.
• Champion a culture of security and privacy across the company, educating teams on *why* controls exist.
• Partner with Architects and Engineering Leads to incorporate compliance requirements early in the design phase.
• Work closely with Legal Counsel to implement requirements for Privacy (GDPR, CCPA) and emerging AI-specific regulations.
• Enable the Sales team by managing the Customer Trust Center and handling security questionnaires.
• Own and cultivate the relationship with external auditors, ensuring requests are relevant to our tech stack.
• Manage the Cybersecurity Risk Register, identifying, quantifying, and tracking risks.
• Manage compliance posture across SOC 2, ISO 27001, and prepare for future certifications in regulated markets.
• Drive the shift from manual evidence collection to continuous monitoring and assess third-party vendors.

GRC Lead – Governance, Risk, and Compliance

Support Engineer

• Work directly with Replit customers via support tickets to solve technical product issues, bugs, and provide technical guidance while meeting daily ticket volume and resolution time targets.
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit.
• Directly contribute to and maintain the Support team's Knowledge Base.
• Support customer-facing communications for outages and incidents and swiftly report ongoing bugs for Eng to triage and fix.

Support Engineer I – Weekend Shift

Data Engineer

• Design, build, and maintain scalable data pipelines that power analytics and data-driven decision-making across Replit (e.g. tracking Repl deployments, AI agent usage, etc.)
• Develop ETL/ELT workflows using modern data stack tools and transform raw data into clean, reliable datasets that enable self-service analytics.
• Partner with teams across the company to understand data needs, deliver robust solutions, and implement data quality monitoring to ensure accuracy and reliability.
• Examples of what you could do:
• Build unified data models combining product usage, billing, and customer data to enable cohort analysis and retention tracking.
• Design real-time pipelines that surface key metrics and automated data quality checks to catch inconsistencies before they impact downstream users.
• Create dimensional models that enable flexible analysis of user behavior, feature adoption, and conversion funnels.

Graphics Designer

• Bridge brand and product to ensure a unified experience across Replit’s product, marketing, and shared surfaces
• Translate brand principles into interaction patterns, components, and scalable design systems
• Design for clarity by creating journeys, flows, frameworks, and UI concepts that turn complex systems into intuitive experiences
• Collaborate closely with Product, Engineering, AI, and Marketing partners throughout the design process
• Prototype and iterate on ideas quickly, using feedback, research insights, and real-world constraints
• Contribute to and help evolve shared design guidelines, patterns, and experience standards
• Present and articulate design decisions clearly, grounding solutions in user needs, data, and business goals
• Identify experience gaps or inconsistencies and propose thoughtful, system-level solutions

Staff Product Designer, Visual Design

Producer

• Lead production for high-profile product launches, campaigns, events, and cultural activations.
• Own project management across multiple initiatives — timelines, budgets, resources, and deliverables.
• Partner closely with writers, designers, marketers, and agencies to ensure integrated execution across all touchpoints.
• Source and manage external vendors, studios, and production partners.
• Anticipate risks, resolve conflicts, and keep stakeholders aligned throughout the process.
• Advocate for quality and craft while balancing scope, schedule, and budget.
• Evolve production workflows and tools that scale with the growing needs of the company.

Brand Producer

Full-stack Engineer

• Lead major cross-team platform initiatives
• Build shared, extensible Agent primitives
• Identify and design solutions for technical bottlenecks
• Raise the bar for engineering excellence
• Partner across teams to improve platform adoption and velocity

Staff Product Engineer, Product Platform

Technical Program Manager

• Own end-to-end delivery of Replit's most complex, cross-functional programs, with Agent development as the primary, evergreen focus
• Drive execution across Product, Eng, Research, GTM, and Leadership—surfacing dependencies, risks, and disagreements early
• Operate as the technical glue between teams: able to follow architecture decisions, challenge assumptions, and translate tradeoffs without slowing velocity
• Establish and run program operating cadence (milestones, reviews, decision logs, retros) for long-running bets
• Use AI, automation, and agent workflows to scale program management (status synthesis, risk detection, incident follow-ups, guardrails, retros)
• Take on additional high-stakes programs as needed (e.g. Enterprise initiatives, external integrations, priority conflicts)
• Partner closely with EMs and PMs without duplicating their roles—this role exists where ownership is otherwise fragmented

Staff Technical Program Manager – AI, Agent Systems

QA Engineer

• Build and lead the Support QA program, including evaluation frameworks, scoring models, review workflows, and calibration processes.
• Hire, develop, and manage QA specialists or analysts as the program scales.
• Define quality standards across ticket support, technical troubleshooting, and customer communication.
• Establish QA coverage strategy across FTE and vendor support teams.
• Lead calibration programs to ensure consistent quality standards across reviewers, teams, and regions.
• Partner with Learning & Knowledge to turn QA insights into training, onboarding improvements, and coaching strategies.
• Partner with Support Operations to embed quality signals into dashboards, reporting, and performance frameworks.
• Define and evolve quality standards for AI-assisted support, including agent assist usage, automation handoffs, and AI-generated content quality.
• Utilize Replit to build internal tooling and recommend external tooling when necessary to improve QA workflows and program scalability.
• Define and track key quality metrics (QA trends, CSAT correlation, escalation rate, escalation rate, repeat contact rate, policy adherence) and report insights to Support leadership.

Quality Assurance Manager

Sales Development Rep

• Build, lead, and scale a high-performing team of Sales Development Representatives
• Develop and implement SDR processes, playbooks, and best practices for inbound and some warm-outbound channels
• Coach and mentor SDRs on qualification methodology, objection handling, and pipeline generation techniques
• Partner with sales leadership to provide feedback on territory assignments, quotas, performance metrics, lead handoff processes
• Evangelize a future where anyone can create software in natural language, ensuring your team can articulate this vision compellingly
• Collaborate with marketing to optimize lead routing, provide feedback on campaign effectiveness, and improve lead quality & conversion
• Analyze team performance data and implement strategies to improve conversion rates and meeting quality
• Recruit, hire, and onboard new SDR team members as the organization scales
• Maintain accountability for team quota attainment and individual SDR development
• Work closely with Account Executives to ensure smooth handoffs and feedback loops
• Uphold CRM hygiene and reporting accuracy across the SDR organization
• Stay current on industry trends and competitive landscape to inform team strategy

Senior Manager, Sales Development

Product Manager

• Drive Replit’s growth strategy end-to-end: Develop and execute product strategies focused on user acquisition, activation, monetization, and retention.
• Build, experiment, and iterate quickly: Use data and creativity to fuel rapid experimentation. Develop hypotheses, run A/B tests, and analyze metrics to continuously improve onboarding flows, activation rates, conversion funnels, and engagement loops.
• Collaborate across a world-class team: Work cross-functionally with engineering, design, data science, marketing, and community teams to execute high-impact growth initiatives.
• Champion the user and uncover new opportunities: Conduct user research and dig into user feedback to identify pain points and new ideas for growth.

Growth Product Manager

• Design, implement, and maintain scalable infrastructure that supports growth and experimentation needs.
• Build and optimize analytics pipelines to capture key product and growth metrics (acquisition, activation, retention, etc.).
• Develop automated workflows for user onboarding, campaign delivery, and performance tracking.
• Support A/B testing frameworks and integrate them into production systems.
• Enable reliable data collection and evaluation for growth experiments.
• Automate deployment and rollout of growth feature flags and tests.
• Partner with Growth Product Managers, Data Engineers, and Analysts to define technical requirements for growth initiatives.
• Translate business goals into technical specifications and system designs.
• Provide guidance on performance, reliability, and scalability trade-offs.
• Implement monitoring and alerting for growth infrastructure services.
• Troubleshoot production issues and optimize for uptime and performance.
• Ensure data quality and consistency for reporting and decision-making.
• Evaluate new tools, frameworks, and platforms that accelerate growth engineering.
• Drive best practices in infrastructure as code, CI/CD, and automated testing.
• Train and mentor teammates on growth infrastructure principles.