RELX

Marketing

• Collaborate closely with executive leadership, product management, sales, and cross-functional marketing teams to define strategic goals, translate them into actionable marketing plans, and measure success.
• Develop enablement content, sales narratives, and marketing assets that build the confidence of Sales, Marketing, and Customer Success teams to speak consistently to the value proposition of new solutions.
• Translate key research workflows and jobs-to-be-done into prioritized use cases and solution narratives.
• Serve as the expert on industry trends, emerging technologies, and competitive developments to maintain a strategic advantage in the academic and research markets.
• Influence product roadmaps with evidence from customer research, usage data, and deal feedback.
• Own the messaging house and proof points for LeapSpace, creating differentiated value propositions for researchers, librarians, and academic leaders.
• Inform packaging and pricing constructs aligned to customer needs and buying practices.
• Shape the market model and segmentation for academic research solutions; define ICPs and personas (e.g., PIs, lab managers, research IT, librarians, procurement).
• Contribute to LeapSpace’s circular growth model, driving customer conversion from ScienceDirect and Scopus, expanding within the institutional base, and accelerating end-user adoption at scale.
• Establish and maintain feedback loops between Sales, Product, and Marketing, including structured input from deal reviews, win/loss analysis, and customer insights.

Senior Manager, Solution Marketing

Analyst

• Analysis of call detail record data, provided by customer, to provide insight.
• Conduct GIS analysis using TraX Solutions to produce maps, charts, graphs and reports to illustrate the results of analysis.
• Provide hands on case and analytical assistance to customers during multi-day instructor led training classes.
• Ability to review peer cases for insight and evaluation.
• Communicate complex processes in a simple, easy to understand manner.
• Prepare for training classes by testing training software and partnering with the Trainer on all class details.
• Drive a high level of engagement with training attendees.
• Work directly with sales team to support product understanding, implementation and best practices.
• Learn and apply industry-standard analytic software tools at an Expert level, including Microsoft Excel, Microsoft Access, ESRI ArcGIS, i2 Analysts Notebook, and proprietary LexisNexis and TraX tools.
• Maintain positive customer relationship though detailed analysis of large data sets.
• Operate professionally and effectively, often without direct supervision, while conducting high-quality analysis, data development, capability briefs, and reach-back support seamlessly across diverse analytic and technical teams.
• Cooperatively works with others within the team and outside the team to achieve objectives.
• Look for and identify key trends.
• Assists in process improvement efforts.
• Executes special projects as assigned.
• Performs other duties as requested.

Senior Analyst, Geolocation Investigations

Customer Success Manager

• Manage and deliver key projects as assigned and delegated by Global Director of CS Consulting
• Lead, coach, and develop a global team of Customer Success Consultant SMEs
• Ensure strong expertise across products, workflows, use cases, and competitive positioning
• Enable delivery of advanced consultative engagements, including onboarding, change management, process improvement, and in-depth product training
• Foster a culture of continuous learning, thought leadership, and customer-centric problem solving
• Ensure proactive and effective SME engagement with customers and CSMs, particularly for complex needs and high-value accounts
• Partner with regional CSM leadership to support renewal, retention, and growth strategies
• Act as an escalation point for complex customer situations, coordinating timely resolution with Product, Support, and Engineering
• Provide direct SME coverage to address vacancies and capacity gaps, aligned with personal product expertise
• Manage global SME workload distribution as assigned to ensure efficient coverage, prioritization, and responsiveness
• Drive alignment between SMEs and CSM teams, Product, Marketing, Support, and Sales as required for collaborative problem-solving
• Serve as project lead or project manager for key cross-functional initiatives, from planning through execution and completion
• Identify trends, customer needs, and product opportunities through SME engagements
• Lead change management efforts related to new products, AI capabilities, tools, and evolving Customer Success models

Customer Success Consultant – Team Manager

Solutions Engineer

• Provide product and/or subject matter expertise to the sales team and client during the sales process, serving as an internal expert on product functionality, industry knowledge, answering questions, and demonstrating product capabilities.
• Provide product and/or solution design input into bid proposals/RFPs when pulled in by the RFX team, projects, and high-level technical documents within the sales process, collaborating with the sales teams to develop and recommend platforms, products, and services to meet customer requirements. This includes workflows/process flows based on client needs and best practices.
• Conduct client-facing presentations and demonstrations, ensuring that prospects leave the demo with a solid understanding of the services and/or products provided.
• Identify additional sales opportunities with new and existing clients, positioning and upselling our products and platforms, and knowing how to apply our solutions to the needs of the market and our clients.
• Be a trusted subject matter expert for our internal clients (sales, product), provide consultancy in what is best to solve a client or prospect issue, keeping internal clients up to date on best practices, industry trends, product updates, and enhancements.
• Utilize technical solution design and development skills to support the customer rollout and integration for at least one delivery channel.
• Maintain pulse of the market while accomplishing and supporting the goals of the General Consulting Organization (GCO).
• Drive revenue through continuous education, consulting, and support of the sales organization.
• Support and maintain the relationship between the sales, professional services, product, and senior management functions.

Solutions Consultant

Account Manager

• Identify cross-sell opportunities and drive new business through active account engagement and understanding client needs by leveraging deep market knowledge and analytical perspective.
• Lead commercial renewal negotiations for assigned accounts focused on driving measurable growth and securing multi-year agreements.
• Partnered with Segment, research target financial institutions, develop pursuit strategies, and drive opportunities through all stages of the pipeline, including outreach, securing executive meetings, positioning differentiated value, and aligning diverse stakeholder groups.
• Engage C-suite leaders, business line heads, operations leaders, and technology stakeholders to understand institutional priorities and position LexisNexis as a trusted partner in digital transformation, data intelligence, and AI-enabled workflow optimization.
• Lead senior-level discovery and structured workflow analysis across key banking functions (e.g., Investment Banking, M&A, corporate banking, capital markets, lending, risk, operations) to identify customer pain points, map influencers and decision makers, and identify value creation opportunities.
• Translate complex financial services workflows into clear, compelling use cases and strategize to develop solutions that align to regulatory requirements, operational efficiency goals, revenue growth initiatives, and enterprise risk frameworks.
• Conduct insight led discussions and executive level presentations that connect business challenges, product capabilities, and commercial outcomes engaging key C-suite and/or customer stakeholders.
• Identify and penetrate front-office revenue centers by mapping deal teams, and positioning LexisNexis solutions as critical intelligence tools for sourcing opportunities, validating targets, preparing pitch materials, and supporting transaction diligence.
• Act as the customer advocate by collaborating cross-functionally with product, marketing, and strategy teams, offering perspectives shaped by client discussions, competitive insights, and market knowledge.

Relationship Manager

Technical Account Manager

• Act as a first point of contact for customer technical and service enquiries, providing clear, timely, and professional support
• Work with customer technical and business teams to understand their needs and provide appropriate guidance and recommendations
• Collaborate with internal teams to deliver a consistent and seamless customer experience
• Document customer requirements, technical configurations, and solutions clearly and accurately
• Investigate and resolve technical issues, escalating when needed and keeping customers informed throughout
• Support service level agreements (SLAs) by providing status updates, root‑cause analysis, and basic reporting
• Participate in critical support escalations, communicating effectively with both technical and non‑technical audiences
• Identify opportunities to improve customer processes, product usage, and training needs

Full-stack Engineer

• Assist in the development, testing, and maintenance of software applications.
• Collaborate with the development team to identify and fix bugs.
• Participate in code reviews and contribute ideas for improvements.
• Support documentation of processes and software features.
• Research and implement new technologies as needed.

Software Engineering Intern

DevOps Engineer

• Supporting development and engineering teams for DevOps issues, (covering areas like CICD pipelines, automation scripts, AWS infrastructure, and IaC for CloudFormation or Terraform)
• Managing a support channel and work intake for the DevOps teams, and support other areas of Cloud Engineering as required.
• Troubleshooting CICD pipelines using Jenkins or Azure DevOps to build and deploy.
• Operating across various development environments while collaborating across cross-functional teams.
• Exploring ways to continually enrich our knowledge base with the latest troubleshooting insights and solutions.
• Completing bug fixes and resolve technical and operational issues.
• Working closely with other engineers on specifications for pipeline development.

Cloud DevOps Engineer

• Developing strong understanding of key customer segments and markets (e.g., librarians, researchers, academic institutions).
• Identifying customer pain points, industry trends (e.g., GenAI, open science, research integrity), and competitive dynamics to inform marketing strategies, positioning, and messaging.
• Creating persona-based value propositions and segment narratives that increase engagement.
• Developing and execute persona-based programs in support of product launches, portfolio expansions, and thought leadership initiatives; deliverables will include developing program content for global events (e.g., webinars, LinkedIn Live, conferences, workshops).
• Collaborating with central and regional teams to build and execute marketing plans that align with business priorities and resonate with key segments.
• Developing sales enablement tools, messaging briefs, and content that supports the buyer journey and aligns with the Challenger Sales methodology.
• Collaborating with other sales enablement colleagues and product marketers to streamline the process and execution for content development, field feedback, sales readiness, and measurement of messaging and content impact.
• Partnering with Sales, Product, and sales training teams to deliver training, content, and resources that improve commercial effectiveness.

Senior Manager, Segment Marketing

• Contribute to the development and improvement of interactive software simulations.
• Work with a cross-functional team to understand product goals and user needs.
• Write, test, and improve code under the guidance of experienced engineers.
• Participate in team planning, reviews, and continuous improvement activities.
• Learn and apply software engineering best practices and team workflows.
• Help identify and solve technical issues in a clear, thoughtful way.
• Document work to support shared understanding and future development.

Simulation Software Engineer Intern

Director

• Lead and support four cross functional Innovation Squads from discovery through adoption
• Establish and evolve a practical, enterprise ready approach to innovation in ways of working
• Identify, test, and scale solutions that address real business needs
• Partner with Product, UX, Technology, STMJ, and Sales teams to ensure alignment and impact
• Make pragmatic build, buy, or partner decisions to deliver value efficiently
• Translate experiments into repeatable practices that can be embedded into the enterprise SDLC
• Ensure innovation activity aligns with architecture, governance, and risk standards
• Build strong, collaborative relationships with senior leaders and delivery teams
• Define and track success measures focused on adoption and business outcomes
• Provide clear, accessible updates and insights to executive stakeholders

Technology Director – Innovation Squads

Consultant

• Lead critical enterprise programs that span multiple workstreams, ensuring alignment to business strategy and successful delivery
• Act as a strategic partner within the Business Transformation Office, shaping governance, best practices, and execution standards
• Define and drive strategy for large-scale, cross-functional initiatives rather than solely managing tasks or timelines
• Manage all phases of initiatives using established project and software development lifecycle methodologies
• Partner closely with stakeholders across Sales, Product, Technology, Professional Services, Marketing, Support, and other business functions
• Leverage data, dashboards, and reporting (e.g., Power BI) to track progress, drive transparency, and support decision-making
• Develop and maintain strong working relationships with internal stakeholders and, when applicable, external customers
• Lead change management and cultural adoption efforts to embed program outcomes into the broader organization
• Create and present executive-level materials, including steering committee updates, status reports, financials, risks, and issues
• Oversee project budgets, monitor financial performance, analyze variances, and implement corrective actions as needed
• Coordinate testing, customer UAT, and validation activities in partnership with analytics and technology teams
• Serve as a liaison between workstreams to ensure holistic delivery and alignment across initiatives

Enterprise Business Consultant

Data Analyst

• Understand underlying data structures and relationships across multiple datasets.
• Build and design SQL data models, views, and relationships to support reporting and analytics.
• Develop data models or repositories to transform raw data into structured, analysis‑ready formats.
• Work with existing tools and reporting teams to improve raw data usability and consistency.
• Develop clear, user‑friendly Power BI dashboards with strong storylines that highlight actionable insights.
• Build dashboards that are scalable across teams and include drill‑down capabilities.
• Proactively translate ideas, issues, and observations into visual analytics that drive business takeaways.
• Develop and manage automated data and report delivery routines based on agreed communication methods and timelines.
• Analyze data and dashboards to identify trends, anomalies, gaps, and areas of opportunity.
• Question inconsistencies and validate findings to ensure insights are accurate and reliable.
• Recommend cost‑effective solutions, follow‑ups, or next steps based on analytical findings.
• Partner with business stakeholders using a customer‑service mindset to support decision‑making.
• Ensure data collected and reported is accurate, complete, and compliant with data standards.
• Test dashboards and technical solutions to ensure they function as expected prior to release.
• Create and maintain documentation related to data infrastructure, dashboards, and reports.
• Support ongoing improvements to reporting processes, standards, and best practices.

Business Intelligence Data Analyst II

Manager

• Collaborate with some of our largest clients to drive the adoption and utilization of the LexisNexis Dynamic Decision Platform, creating impactful business outcomes.
• Lead the implementation of LexisNexis Risk Solutions, overseeing the entire lifecycle of projects and engagements.
• Enhance client processes, boost efficiency, and protect customers from fraudulent activity by ensuring they have accurate insights into their customers’ behaviors.
• Design and govern implementation projects, acting as the primary point of contact (POC) and managing all phases of client projects.
• Work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients’ operations.
• Present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer’s needs and objectives.

Senior Manager, Solution Marketing

Senior Analyst, Geolocation Investigations

Customer Success Consultant – Team Manager

Solutions Consultant

Relationship Manager

Technical Account Manager

Software Engineering Intern

Cloud DevOps Engineer

Senior Manager, Segment Marketing

Simulation Software Engineer Intern

Technology Director – Innovation Squads

Enterprise Business Consultant

Enterprise Business Consultant

Business Intelligence Data Analyst II

Senior Engagement Manager