RELX

Full-stack Engineer

• Contribute to the research, design, development, and enhancement of software solutions for assigned Batch Portal functional areas.
• Implement application functionality and resolve software defects using established coding standards and best practices.
• Develop and maintain backend services and user‑facing components supporting batch job configuration, execution, monitoring, and reporting.
• Participate in Agile development processes, including sprint planning, backlog refinement, daily stand‑ups, reviews, and retrospectives.
• Collaborate with product management, architecture, quality engineering, and operations teams to translate moderately complex requirements into working software solutions.
• Write, review, and maintain technical documentation, including design artifacts and support documentation.
• Apply secure software development lifecycle (SSDLC) practices throughout the development process.
• Troubleshoot and resolve technical issues of moderate complexity in development, test, and production environments.
• Continuously develop technical skills and maintain awareness of relevant tools, frameworks, and technologies.

Software Engineer II

Customer Support

• lead workforce planning and operational support activities that help customer support teams meet service level objectives across multiple contact centers
• use forecasting, capacity planning, reporting, and real-time analysis to improve coverage, productivity, and service performance
• partner with leaders and global teams to support operational change, guide decisions, and remove barriers to success
• develop and implement support plans for overall department operations to meet service level objectives and metrics
• manage day-to-day operations by using forecasting methods, analyzing historical data and trends
• monitor the flow of customer contacts and analyze work states for multiple call centers
• develop productivity reports and validate metrics to ensure staff productivity and occupancy are maintained
• conduct staffing/volume analysis utilizing business and systems expertise
• develop daily, weekly and monthly call reports that are utilized by front line agents up through senior leadership
• work with Customer Support leadership teams and provide consistent communication to coordinate processes

Global Customer Support Workforce Manager

Program Manager

• Own and manage program and project initiatives from planning through execution and follow-up.
• Coordinate initiatives across global, distributed teams, aligning stakeholders across time zones and priorities.
• Lead team engagement, learning, and development activities that improve collaboration and effectiveness.
• Identify opportunities to improve team processes, efficiency, and overall experience.
• Define and track simple success metrics and share progress with leadership.
• Establish regular engagement rhythms such as all-hands meetings, retrospectives, and feedback loops.
• Support recognition, visibility, and internal communication efforts that reinforce team connection and impact.
• Partner closely with leadership to translate team feedback into actionable improvements.

Program Manager – Team Engagement & Effectiveness

Sales

• Reviewing, drafting and negotiating sales contracts and related documents, including order forms, amendments, renewals and customer terms, in line with Elsevier templates, fallback positions, policies, and approval requirements.
• Supporting Legal and Sales by identifying non-standard terms, missing protections, approval requirements and other contracting risks clearly and early.
• Applying sound judgment to routine and moderately complex contracting issues, balancing risk with commercial needs and proposing practical ways forward.
• Managing contract matters proactively from intake through execution, including tracking status, blockers, approvals and next steps.
• Working closely with Sales, Legal, Account Support, Finance and other internal SMEs to develop, review and finalize contract requirements.
• Communicating clearly and professionally with internal and external stakeholders, including providing realistic ETAs, concise advice and customer-friendly explanations.
• Preparing clean, accurate and internally consistent contract documents that reflect agreed services, commercial terms and approved legal positions.
• Using contract management systems, internal resources and approved AI or productivity tools responsibly to enhance efficiency, drafting quality and stakeholder experience.
• Identifying recurring issues, process bottlenecks and opportunities to improve templates, toolkits, standardization and smarter ways of working.

Contract Manager – Sales

Account Manager

• Own a portfolio of law enforcement agency accounts across the West territory, driving new business sales, renewal strategy, retention, customer satisfaction, and net revenue growth for Coplogic insurance and related solutions
• Build and maintain multi-threaded relationships with chiefs/sheriffs, command staff, records managers, IT, and city/county stakeholders; lead regular business reviews to align outcomes to agency goals (accuracy, efficiency, community service, and compliance)
• Serve as a trusted advisor on Coplogic capabilities and roadmap, the LexisNexis Risk Solutions value proposition, and competitive alternatives; translate product features into clear operational and financial benefits for public safety leaders
• Coordinate with implementation, support, product, and finance teams to ensure smooth onboarding, timely issue resolution, and strong adoption; escalate risks appropriately and communicate status and next steps to the customer
• Represent Coplogic and LexisNexis Risk Solutions at regional and state law enforcement events, association meetings, and sponsored tradeshows to strengthen partnerships, improve retention, and identify cross-sell/upsell opportunities within existing accounts
• Monitor account health using usage, support, and operational metrics; identify renewal risk signals early, develop success plans, and recommend additional solutions or services that increase agency value and long-term partnership

Account Manager – Law Enforcement, West Territory

Director

• Providing effective project governance to ensure implementations are delivered on time, within budget, and aligned with agreed requirements
• Translating Statements of Work, customer requirements, and product capabilities into comprehensive implementation roadmaps, including tasks, milestones, deliverables, and risk mitigation strategies
• Partnering with Project Managers to analyze and support the development of detailed project artifacts and delivery plans
• Serving as the primary point of contact for project stakeholders, delivering transparent status updates and managing expectations across all levels
• Coordinating cross-functional teams including Product, Market Planning, Sales, Account Management, Project Management, and Professional Services, as well as corresponding client-side teams
• Ensuring project teams identify risks and gaps in customer requirements and execute solution configuration aligned to client workflows and internal software guidelines
• Applying technical understanding of system architecture, integrations, APIs, data inputs, workflows, and configuration options to support successful implementations
• Leading issue resolution efforts, addressing technical blockers, and guiding teams toward creative, effective solutions
• Overseeing customer-reported issues during User Acceptance Testing (UAT) and post-go-live hypercare to ensure solutions function as intended and agreed
• Promoting strong communication, active listening, and stakeholder trust throughout the implementation lifecycle

Implementation Director

Account Manager – Law Enforcement

Financial Planning and Analysis

• Prepare and analyze financial statements
• Calculate and process royalty accruals
• Ensure compliance with IFRS and company policies
• Collaborate with Legal and Finance teams

Senior Financial Analyst

Data Scientist

• Lead and develop high-performing teams of data scientists, machine learning engineers, researchers, and technical contributors.
• Define and execute data science strategies that advance scientific discovery, research intelligence, and knowledge-access products.
• Drive the development of AI-powered capabilities across search, retrieval, recommendation, NLP, knowledge systems, and generative AI.
• Translate complex customer, scientific, and business challenges into scalable data science solutions and measurable outcomes.
• Establish high standards for experimentation, evaluation, model quality, reliability, and responsible AI practices.
• Partner closely with Product, Engineering, Research, UX, Analytics, and domain experts to shape product strategy and delivery.
• Mentor and coach team members while fostering a culture of scientific rigor, collaboration, innovation, and continuous learning.
• Guide the adoption of emerging AI technologies, including LLMs, retrieval-augmented generation, semantic search, and knowledge-based systems.
• Influence senior stakeholders and contribute to long-term AI, technology, and product strategy across the organization.
• Ensure that AI systems are trustworthy, scalable, explainable, measurable, and aligned with meaningful customer and societal outcomes.

Data Science Manager

• Design, develop, and deploy advanced machine learning, NLP, retrieval, and generative AI solutions that support scientific discovery and knowledge exploration
• Build and optimize LLM-powered applications, including question answering, literature summarization, semantic search, research insight generation, and evidence-grounded AI experiences
• Develop retrieval-augmented generation (RAG) systems that connect AI models with trusted scientific and scholarly content
• Create intelligent capabilities for search, ranking, recommendation, entity extraction, classification, enrichment, and decision support
• Design evaluation frameworks that measure quality, relevance, reliability, grounding, trustworthiness, and user impact
• Integrate knowledge graphs, ontologies, taxonomies, citations, metadata, and scientific domain knowledge into AI workflows
• Partner with engineering teams to produce, monitor, optimize, and continuously improve AI systems at scale
• Lead technical discovery, influence solution architecture, and guide methodological decisions across initiatives
• Mentor fellow data scientists and contribute to a culture of technical excellence, experimentation, and responsible AI
• Collaborate closely with Product, Engineering, Research, Editorial, UX, and domain experts to solve complex scientific and business challenges

Senior Data Scientist

• Design and deploy machine learning, NLP, and generative AI solutions that help researchers discover, understand, and apply scientific knowledge.
• Build intelligent retrieval, search, recommendation, ranking, and question-answering systems that improve research outcomes.
• Develop AI systems that connect information across publications, datasets, citations, knowledge graphs, and scientific ontologies.
• Fine-tune, evaluate, and integrate large language models and retrieval-augmented generation (RAG) systems into production environments.
• Create robust evaluation frameworks that measure quality, reliability, relevance, trustworthiness, and user impact.
• Build scalable data pipelines and machine learning workflows that support experimentation, monitoring, and continuous improvement.
• Apply the appropriate combination of classical machine learning, deep learning, retrieval, and generative AI techniques to solve complex scientific problems.
• Collaborate with engineering, product, UX, analytics, and domain experts to transform ambiguous challenges into practical solutions.
• Contribute clean, maintainable, production-quality Python code and reusable AI components.
• Continuously improve the capabilities, performance, and real-world value of AI systems that support scientific discovery.

Account Executive

• Identify key contacts and decision makers in customer organizations
• Develop relationships with customer contacts
• Create and implement Account Plans
• Drive new business opportunities to meet sales targets
• Collaborate with internal stakeholders
• Provide accurate reporting and sales forecasting
• Maintain current records and build account profiles
• Conduct product demonstrations through technology

Strategic Sales Executive – ClinicalKey AI

Product Marketing

• Lead the go-to-market strategy and messaging for AI-powered solutions
• Ensure solutions are well-articulated, competitively differentiated, and effectively launched
• Serve as the voice of the customer translating technical features into compelling narratives
• Partner with Product and Revenue Enablement for coordinated launches
• Develop sales tools and train sales and marketing colleagues
• Conduct competitive analysis and market research

Senior Manager, Product Marketing

Human Resources

• Lead the employee experience team and operating rhythm (intake, prioritization, timelines and quality).
• Design and deliver onboarding and enablement programs that support adoption and performance.
• Develop scalable learning content, including e-learning, microlearning, job aids, FAQs and knowledge-based articles.
• Partner with product and go-to-market teams to align training to roadmaps, releases and launch plans.
• Lead training delivery across virtual and in-person formats; coach facilitators and content owners.
• Build adoption and change strategies that translate business goals into clear actions and communications.
• Influence stakeholders and maintain strong partnerships with internal teams, vendors and advisory groups.
• Measure effectiveness using surveys, analytics and performance metrics; continuously improve content and delivery.
• Stay current on learning technology and digital adoption tools; apply best practices and emerging trends.
• Deliver programs globally with a primary focus on the U.S. and U.K.; apply localization/translation techniques as applicable to ensure relevancy and uptake.

Director, Employee Experience

• Own and deliver against revenue and ACV objectives across the region, including both new business acquisition and expansion of existing customer relationships
• Develop and execute against regional sales growth plans aligned with corporate strategic priorities and market opportunities
• Develop and execute a comprehensive alliance strategy across channel partners, technology providers, system integrators, industry associations, and strategic ecosystem participants
• Build and maintain accurate forecasts, pipeline visibility and operating norms to create accountability and efficient execution
• Lead and develop a blended sales organization spanning direct enterprise sales, channel partnerships / alliances
• Recruit, develop and transform commercial talent to deliver business needs, while building a culture of performance, collaboration and accountability
• Develop high-impact partnerships with resellers, technology partners, and ecosystem alliances to extend market reach and accelerate revenue
• Ensure the development and growth of direct customer relationships across the region
• Serve as the senior commercial leader for LATAM region, partnering closely with Market Planning, Product, Marketing, Customer Success, Strategy, Operations, and Global Sales leadership
• Drive market development efforts across emerging and established LATAM markets
• Translate regional market needs into clear, grounded recommendations that drive organizational change and improvement in regional results
• Effectively represent the company externally at customer meetings, industry events, and strategic partner engagements
• Foster collaboration across global and regional teams to accelerate innovation, operational excellence, and customer impact