Account Manager – Law Enforcement

RELX

Account Manager for law enforcement agencies enhancing operational efficiency with digital reporting solutions. Partnering with stakeholders to drive sales and customer satisfaction across the West territory.

Posted 6/13/2026full-timeArizona, Colorado, Idaho, Kansas, Minnesota, Missouri, Nevada, New York, North Dakota, Oregon, South Dakota, Utah, Washington, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $54,200 - $90,400 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of law enforcement agency accounts across the West territory, driving new business sales, renewal strategy, retention, customer satisfaction, and net revenue growth for Coplogic insurance and related solutions
Build and maintain multi-threaded relationships with chiefs/sheriffs, command staff, records managers, IT, and city/county stakeholders; lead regular business reviews to align outcomes to agency goals (accuracy, efficiency, community service, and compliance)
Serve as a trusted advisor on Coplogic capabilities and roadmap, the LexisNexis Risk Solutions value proposition, and competitive alternatives; translate product features into clear operational and financial benefits for public safety leaders
Coordinate with implementation, support, product, and finance teams to ensure smooth onboarding, timely issue resolution, and strong adoption; escalate risks appropriately and communicate status and next steps to the customer
Represent Coplogic and LexisNexis Risk Solutions at regional and state law enforcement events, association meetings, and sponsored tradeshows to strengthen partnerships, improve retention, and identify cross-sell/upsell opportunities within existing accounts
Monitor account health using usage, support, and operational metrics; identify renewal risk signals early, develop success plans, and recommend additional solutions or services that increase agency value and long-term partnership

Requirements

What you’ll need

Account management and/or sales experience managing an existing book of business, including renewals, retention, and expansion; experience selling SaaS, data, or technology-enabled solutions preferred
Preferred: experience selling to public sector and/or law enforcement agencies, or direct law enforcement experience (patrol, records, dispatch, investigations, or command staff) with an understanding of agency workflows and procurement processes
Strong consultative communication and presentation skills (virtual and in-person), with the ability to influence diverse stakeholders, explain technical concepts in plain language, and negotiate renewal terms professionally
Ability to use customer data and insights to drive outcomes (adoption, retention, expansion), create account plans, and maintain accurate pipeline/renewal forecasting in a CRM
Highly organized and self-directed, able to manage multiple accounts, prioritize renewal timelines, document activity, and coordinate internal resources to meet customer and business commitments
Willingness and ability to travel up to 25% of the time within the assigned territory for customer onsite meetings, events, and relationship-building activities
Must reside in one of the West territory states: Arizona, Colorado, Idaho, Kansas, Minnesota, Nebraska, Nevada, North Dakota, South Dakota, Oregon, Utah, Washington, Wisconsin, Wyoming, or Michigan

Benefits

Comp & perks

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsales experienceSaaSdata solutionstechnology-enabled solutionspipeline forecastingCRM

Soft Skills

consultative communicationpresentation skillsinfluencing stakeholdersnegotiationorganizational skillsself-directedrelationship-building