Implementation Director

RELX

Implementation Director overseeing end-to-end software implementations at LexisNexis Risk Solutions. Driving collaboration and managing complex delivery environments to ensure successful outcomes.

Posted 6/13/2026full-timeFlorida, Illinois, Kansas, Virginia • 🇺🇸 United StatesLead💰 $142,900 - $265,400 per yearWebsite

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Providing effective project governance to ensure implementations are delivered on time, within budget, and aligned with agreed requirements
Translating Statements of Work, customer requirements, and product capabilities into comprehensive implementation roadmaps, including tasks, milestones, deliverables, and risk mitigation strategies
Partnering with Project Managers to analyze and support the development of detailed project artifacts and delivery plans
Serving as the primary point of contact for project stakeholders, delivering transparent status updates and managing expectations across all levels
Coordinating cross-functional teams including Product, Market Planning, Sales, Account Management, Project Management, and Professional Services, as well as corresponding client-side teams
Ensuring project teams identify risks and gaps in customer requirements and execute solution configuration aligned to client workflows and internal software guidelines
Applying technical understanding of system architecture, integrations, APIs, data inputs, workflows, and configuration options to support successful implementations
Leading issue resolution efforts, addressing technical blockers, and guiding teams toward creative, effective solutions
Overseeing customer-reported issues during User Acceptance Testing (UAT) and post-go-live hypercare to ensure solutions function as intended and agreed
Promoting strong communication, active listening, and stakeholder trust throughout the implementation lifecycle

Requirements

What you’ll need

Typically 10+ years of experience in program management or software implementation roles
Bachelor’s degree in Business, Computer Science, or Information Technology
Preferred certifications include CIS, CBPA, CRCM, CAMS, PMP, or Agile/Scrum
Understanding of software implementation practices, including on-premise and cloud architectures, system integrations, APIs, and data input processes
Preferred familiarity with name screening software and Screening Compliance Program requirements
Expert use of tools such as PowerPoint, JIRA, AdaptiveWork, and Salesforce
Strong ability to translate technical concepts for non-technical stakeholders

Benefits

Comp & perks

Comprehensive, multi-carrier program for medical, dental and vision benefits
401(k) with match and an Employee Share Purchase Plan
Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementsoftware implementationsystem architectureintegrationsAPIsdata inputsconfiguration optionsrisk mitigationUser Acceptance Testing (UAT)solution configuration

Soft Skills

communicationactive listeningstakeholder managementissue resolutionteam leadershipexpectation managementcross-functional collaborationtrust buildinganalytical skillsproblem-solving

Certifications

CISCBPACRCMCAMSPMPAgileScrum