Relay

Video Editor

• Develop video concepts rooted in Relay’s brand, customer needs, cultural relevance, and YouTube best practices.
• Own Relay’s YouTube channel strategy: content pillars, publishing cadence, SEO, thumbnails, and performance optimization.
• Lead end-to-end production across video formats— scripting, scheduling, shoot logistics, on-camera direction, and editing.
• Edit video with a high standard for craft: pacing, sound, color, graphics, and captions all matter to you.
• Source and coordinate talent, freelancers, and production vendors, keeping shoots on time and on budget.
• Analyze channel and video performance data and translate findings into smarter content decisions.
• Partner with Brand, Growth, and Product Marketing to align video with campaigns, product launches, and key company moments.
• Build and maintain production workflows and systems that make consistent, high-quality output sustainable.

Video Producer

Frontend Engineer

• Facilitate technical growth for all members of the development team
• Develop, shape, and maintain technical processes and workflows
• “Set the tone” in terms of craftsmanship standards and code quality
• Carefully implement critical UI components, shared functionality, and certain subsystems (like monitoring, testing, validation, etc)
• Rapidly implement functional UI elements from design mocks and workflow diagrams, with an eye toward correctness and readability.
• Active/thoughtful participation in discussions surrounding ticket specification, design review, etc.
• Participate in active, intentional, and thorough code reviews.

Lead Frontend Developer, React, TypeScript

• Rapidly implement functional UI elements from design mocks and workflow diagrams, with an eye toward correctness and readability
• Rapidly digest and respond to constructive feedback
• Pay close attention to product spec details, focus on code correctness

Frontend Developer, React, TypeScript

• Carefully implement critical UI components, shared functionality, and certain subsystems (like monitoring, testing, validation, etc)
• Rapidly implement functional UI elements from design mocks and workflow diagrams, with an eye toward correctness and readability.
• “Set the tone” in terms of craftsmanship standards and code quality
• Active/thoughtful participation in discussion surrounding ticket specification, design review, etc.
• Participate in active, intentional, and thorough code reviews.

Senior Frontend Developer, React, TypeScript

Security Engineer

• Own Relay's security posture
• Lead threat modeling, vulnerability management, access controls, and dependency auditing
• Map Relay's attack surface and document gaps
• Harden CI/CD pipelines, secrets management, and least-privilege access
• Build and maintain observability
• Instrument monitoring, alerting, and dashboards that give the team real-time visibility into Relay's health
• Define and enforce SLOs by setting availability and performance targets, and drive the team to meet them
• Lead incident response
• Own the incident response process end to end: triage when things break, run postmortems, and make sure the same issue doesn't happen twice
• Drive compliance readiness
• Prepare Relay for customer security reviews and formal certifications (SOC 2, etc.)
• Embed security and reliability practices into team culture as we grow

Chief Marketing Officer

• Own the Relay narrative and brand: articulate what we do, why it matters, and how we win
• Lead B2B marketing and GTM positioning: drive enterprise adoption, shape how partners understand Relay, and support integrations with clear, insight-driven messaging
• Build and manage a high-performing marketing team across creative, content, growth, and communications

Head of Marketing

Controller

• Build the accounting infrastructure
• Design and own Relay's in-house crypto accounting layer — cost basis, FIFO/LIFO treatment, on-chain transaction recognition, and multi-asset reconciliation
• Define how Relay Fees, Gas Fees, and Rebalance Fees are captured with FMV, coin, timestamp, and rate at transaction level
• Partner with Data and Engineering to build the wallet inventory, balance sheet inputs, and financial tables that underpin the P&L
• Own the close process
• Run month-end and quarter-end close end-to-end: P&L, balance sheet and reconciliation
• Establish mark-to-market processes and on-chain reconciliation across all wallets and chains
• Drive toward a complete, auditable financials

Customer Support

• Define the end-to-end CX vision and long-term experience standards
• Design the support operating model (onshore, BPO, automation, self-service)
• Set multi-year strategy for channels, staffing, and technology
• Anticipate future capacity, risk, and complexity before they become problems
• Build a strong, durable leadership bench and acting as a force multiplier for the team
• Hire and develop senior CX leaders (Directors, Senior Managers) who can independently own execution
• Define what “great” looks like at each leadership level and coach against it
• Increase the organization’s capacity to make decisions without escalation
• Drive business outcomes and accountability for outcomes, not daily metrics
• Own the Voice of Customer strategy and represent customer pain points clearly at the leadership team level
• Partner closely with Product, Engineering, Risk, Compliance, Finance, and Sales

VP, Customer Experience

Account Executive

• Own the full sales cycle from prospecting to close
• Advise business owners and accountants in a high-trust manner
• Translate product capabilities into tangible business value
• Collaborate with internal departments to innovate the sales process

• Own the full sales cycle from prospecting to close, driving new business across inbound and outbound channels and ensuring successful post-close activation
• Become an expert in our product and industry to advise business owners and their accountants and bookkeepers in a high-trust manner while aligning their goals/objectives with our product capabilities
• Translate product capabilities into tangible business value tailored to each customer’s goals
• Go above and beyond just delivering your quota and strategize with team members to innovate and improve the overall sales process
• Cross-functionally work with internal departments such as Business Development, Marketing, Revenue Operations, and Sales Enablement

Marketing

• Produce high-quality marketing assets across channels including paid media, web, lifecycle, social, and sales enablement
• Execute designs using established brand guidelines, templates, and systems—while maintaining a high bar for craft and consistency
• Adapt and resize creative for multiple formats and platforms, ensuring assets are optimized and on-brand
• Help maintain and evolve Relay’s design systems, templates, and asset libraries
• Manage multiple production requests simultaneously while meeting deadlines and quality standards
• Incorporate feedback thoughtfully and iterate quickly in a collaborative, fast-paced environment

Production Designer

Security Operations

• Monitor, triage, and investigate high-severity security alerts across cloud infrastructure, identity, SaaS, endpoints, and production systems
• Validate threats versus noise and determine severity and impact
• Execute containment actions and coordinate response across teams
• Act as Incident Commander or deputy during security incidents
• Build and maintain investigation runbooks and response playbooks
• Work horizontally across Risk, AppSec, Engineering, Product, and business teams to ensure security findings lead to meaningful improvements in systems, practices, and outcomes.
• Contribute to SOAR automation and alert enrichment
• Produce high-quality incident documentation and post-incident remediation
• Design and implement advanced threat detection logic using SIEM/XDR telemetry.
• Perform threat hunting engagements to proactively detect stealthy adversaries.
• Ensure security compliance and regulatory alignment: Partner with Compliance, Security, and Risk teams to implement and enforce security controls, standards, and policies across systems and services.

Senior Security Operations Specialist

People Operations

• Treat performance, talent, and leadership effectiveness as products
• Own the multi-quarter people strategy for your groups
• Partner with Directors, VPs, and executive leaders on org design
• Use data to surface risks and leverage points
• Influence leadership thinking with data and clear judgment
• Set and reinforce clear performance standards
• Improve talent decisions and promote high standards

Video Producer

Lead Frontend Developer, React, TypeScript

Frontend Developer, React, TypeScript

Senior Frontend Developer, React, TypeScript

Security Engineer

Head of Marketing

Controller

VP, Customer Experience

Account Executive

Account Executive

Production Designer

Senior Security Operations Specialist

Senior People Business Partner