Relay

Business Development Rep

• Identifying and building partnerships with a broad range of projects that accelerate Relay’s growth and go-to-market efforts.
• Generating leads, negotiating commercials, actively engaging in technical conversations.
• Driving new integrations and ensuring successful implementations with partners.
• Building and maintaining relationships with internal and external stakeholders.

Business Development Associate

Customer Support

• Engage and support customers via phone and email in an empathetic, professional and proactive manner
• Prioritize the customer experience by taking opportunities to build meaningful connections with customers that go beyond small talk (show interest in the customer and their business)
• Investigate and problem-solve together with team members from Engineering, Risk, Product, and beyond to troubleshoot customer issues and get results in a timely manner
• Own and improve our public support knowledge base by creating and updating articles that equip our customers with actionable steps for their inquiries
• Track data and learnings from customer interactions that deliver meaningful insights for product and process improvement
• Collaborate closely with Marketing, Product, and Engineering on customer pilots, new feature launches and more!

Customer Experience Specialist

Risk

• Perform regular risk assessments to understand the potential risks that could impact the financial and operational health of the business
• Analyze data to identify patterns and trends that could suggest future risks
• Collaborate with internal teams and external customers to develop and implement risk mitigation strategies
• Prepare risk management and postmortem reports for internal stakeholders
• Maintain an up-to-date understanding of industry trends, developments in the fintech space, and changes in regulations that could impact the company's risk profile
• Assist with the development and implementation of risk management policies and protocols
• Contribute to the development of risk models for new products and services

Risk Analyst – Contract-to-Hire

Product Marketing

• Go-to-Market Execution: Support the planning and execution of go-to-market launches for new products, features, and key initiatives. Ensure launches are informed by customer insights and aligned with business goals
• Customer & Market Insights: Contribute to research efforts to understand user needs, pain points, and competitive dynamics. Help translate insights into clear, customer-centric messaging and positioning for both internal and external audiences
• Messaging & Storytelling: Partner with Product, Brand, and Growth teams to craft product and Brand narratives that communicate value and differentiation, drive product adoption, engagement, and share insights. Maintain consistent messaging across all customer touchpoints to create cohesive experiences
• Performance Measurement: Track and report on go-to-market performance, campaign effectiveness, and product adoption. Partner with the Data team to analyze results and make recommendations for optimization

Product Marketing Manager

Backend Engineer

• Design, develop, and maintain robust and scalable backend systems for our cross-chain relayer.
• Ensure performance and responsiveness of the platform, handling large-scale data processing.
• Develop and maintain integrations with various blockchain networks and crypto protocols.

Senior Backend Engineer

Engineering Manager

• Lead development of our cross-chain payments system that enables rapid chain expansion and maximizes capital efficiency and instant cross-chain relaying
• Oversee the technical strategy of our relaying infrastructure and platform services
• Drive technical decisions around settlement mechanisms, batching optimizations, and capital efficiency improvements
• Ensure protocol security through comprehensive testing, audits, and formal verification processes
• Build, manage, and mentor a high-performing engineering team of 10+ engineers
• Establish engineering culture focused on reliability, efficiency, and user experience
• Recruit top talent across protocol development, infrastructure, and full-stack engineering
• Foster collaboration with product, business development, and partnership teams
• Deliver payments-grade UX with minimal latency and maximum reliability enterprise clients
• Scale infrastructure to handle growing transaction volume across multiple blockchain networks
• Implement comprehensive monitoring, alerting, and incident response procedures
• Manage relationships with chain partners, auditors, and infrastructure providers

VP of Engineering

Compliance

• Review Relay’s marketing content (digital, print, campaigns, and customer communications) against regulatory standards and sponsor bank requirements
• Identify compliance gaps and provide actionable feedback to the Marketing team to ensure all materials meet bank and regulatory expectations
• Partner with Legal, Marketing, and Compliance Advisory to build controls that prevent issues at the source
• Represent Relay to liaise with the sponsor bank compliance team on understanding requirements and help internal stakeholders meet key mandates
• Execute second-line monitoring and testing across key Risk Operations processes, including onboarding, KYC/KYB, and transaction monitoring
• Develop and maintain oversight testing plans, track progress, and communicate results with relevant stakeholders
• Prepare management reporting on findings, escalate significant issues, and support remediation of identified gaps
• Recommend enhancements to compliance and operational processes to increase efficiency and effectiveness
• Lead or contribute as a stakeholder to strategic compliance initiatives, including new product development, new business initiatives, and major risk projects
• Provide subject matter expertise to ensure compliance is embedded in operational and product design
• Support the execution of risk and compliance transformation initiatives within the Risk Ops team
• Act as a key liaison with Internal Audit, sponsor bank, and regulatory agencies, including coordinating responses to information requests, managing remediation commitments, and addressing findings
• Promote a proactive compliance culture by providing guidance and training to business partners
• Serve as the compliance lead for external audits, bank-mandated reviews, and remediation projects
• Coordinate documentation, responses, and evidence gathering across teams to ensure timely and thorough completion
• Track remediation commitments and ensure sustainable improvements are implemented

Compliance Manager

Revenue Operations

• Develop, implement, and optimize processes and cadences to drive alignment across Sales, Marketing, and Customer Success (Onboarding) teams
• Leverage analytics to identify trends, anomalies, and revenue opportunities while collaborating with the Data team to measure and monitor new trends
• Oversee all GTM processes, including process optimization, sales variable compensation, territory management, forecasting, and the operating cadence
• Build and maintain the full tech stack across Sales, Marketing, and Customer Success (Onboarding), ensuring each team has the right tools to succeed while continuously identifying opportunities to drive efficiency and enhance performance through automation and AI
• Build a quarterly RevOps roadmap that prioritizes the most critical opportunities and challenges, while regularly updating stakeholders on progress
• Implement and enforce data quality controls to ensure that data is relevant, accurate, and reliable
• Lead, manage, and mentor a high-performing operations team, fostering a culture of collaboration, innovation, and continuous growth
• Plug into the operating system supporting the team and recurring responsibilities, assessing strengths and areas for improvement independently with a focus on critical strategic needs, and partner to translate them into actionable improvements to achieve revenue goals
• Partner with Marketing to develop strategies to drive pipeline and conversion, including monitoring performance to drive actions that accelerate conversion from lead to deal
• Design, test, and scale strategies that increase productivity, automate workflows, and drive efficiency across departments

Director of Revenue Operations

Application Engineer

• Build and maintain secure-by-default libraries and CI checks
• Engage stakeholders and business partners to harden authentication
• Enforce provenance in software supply chain
• Embed security into CI/CD pipelines across various services
• Partner with SREs to enable infrastructure security
• Guide features through AI risk reviews
• Track emerging attacks and run targeted black-box tests
• Triage researcher reports and coordinate fixes

Senior Application Security Engineer

Performance Marketing

• Own the Demand Generation strategy, setting the vision and executing plans to acquire and convert qualified leads across multiple channels and industry segments.
• Collaborate with marketing and GTM teams to drive alignment and deliver on performance goals.
• Model lead generation and conversion plans in collaboration with Sales, RevOps, Data, and Finance.
• Hire, mentor, and develop a high-performing Demand Generation team, fostering growth and professional development.
• Lead the team to create memorable, educational programming that engages and inspires a repeat audience.
• Drive leads, pipeline, and revenue growth using multi-channel strategies, including paid, partnerships, email, content, events, webinars, and ABM.
• Own KPIs such as MQLs and pipeline, monitoring and optimizing campaigns via Salesforce, Marketo/Hubspot, Metabase, Google Analytics, and other tools.
• Champion customer empathy and deep understanding of user workflows to inform messaging and campaigns.
• Identify and nurture co-marketing partnerships that drive long-term funnel growth.

Director, Demand Generation

Recruitment

• Own full-cycle recruiting end-to-end for technical functions, from intake to offer close
• Build and nurture candidate pipelines using outbound tactics, networks, and creative sourcing strategies
• Partner with hiring managers as a trusted advisor to guide intakes, calibrate profiles, and influence candidate evaluation
• Track and improve funnel metrics: interview velocity, pass-through rates, and time-to-fill
• Coordinate interviews and ensure a seamless, timely, and professional candidate experience
• Collaborate with Talent Attractors to ensure healthy, targeted, converting top-of-funnel pipelines
• Leverage and discover AI tools for sourcing, screening, scheduling, and reporting to improve efficiency and predictability
• Own weekly reporting on funnel health and turn data into actionable insights
• Design and run monthly experiments on interview structures, assessments, or candidate experience and share learnings

Senior Technical Talent Acquisition Partner

• Own full-cycle recruiting end-to-end, from intake to offer close, across G&A, GTM, and technical functions
• Build and nurture pipelines using outbound tactics, networks, and creative strategies
• Be a trusted advisor to hiring managers: guide intakes, calibrate profiles, and influence candidate evaluation
• Track and improve interview velocity, pass-through rates, and time-to-fill for each owned role
• Deliver a seamless end-to-end candidate experience by directly coordinating interviews and ensuring timely, personal, professional touchpoints
• Partner closely with Talent Attractors to ensure healthy, targeted, converting top-of-funnel pipelines
• Leverage available and discover new AI tools for sourcing, screening, scheduling, and reporting to improve efficiency and funnel predictability
• Own weekly reporting on funnel health and turn data into insights and action
• Test new interview structures, assessments, or candidate experience experiments monthly and share learnings with the team

Senior Talent Acquisition Partner

Product Manager

• Own the Lending product area end-to-end: define the vision, set the roadmap, and deliver high-impact outcomes that shape how SMBs access and manage capital.
• Treat your product like a business: define and track KPIs, monitor performance, and make decisions rooted in data, customer insights, and company goals.
• Ship high-quality products from ideation to launch: partner closely with design and engineering as part of a leadership trifecta, raising the bar for usability, craft, and polish.
• Build and tell the story for your product: create clear narratives that inspire leadership, cross-functional partners, and customers; even in ambiguous situations.
• Stay deeply connected to SMB customers: immerse yourself in their workflows and pain points, ensuring we’re solving meaningful problems and delivering products that feel both intuitive and delightful.
• Collaborate cross-functionally: work with Sales, Marketing, and Customer Experience teams to ensure smooth go-to-market launches and strong adoption.
• Partner externally and internally: navigate and evaluate strategic lending partners while working with Relay’s risk and data teams to build toward an in-house suite of credit products and long-term underwriting capabilities.
• Champion product culture at Relay: bring curiosity, ownership, and a high bar for quality that elevates both the Lending product line and the product team as a whole.

Senior Product Manager

• Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.
• We’re looking for a Senior Product Marketing Manager to join our fast-growing Product Marketing team. In this role, you’ll sit at the center of product, marketing, and growth – driving strategy, informing roadmap, and unlocking adoption through creative and strategic launches, analysis, customer insights, and storytelling.
• This is an ideal role for a PMM who is hungry for impact, strategically minded, and passionate about bringing fintech products to market. You'll own positioning, partner with product to influence what we build, and work across teams to ensure our product drives real customer value and sustained growth.
• From early ideation to product launch, you’ll partner with cross-functional teams to shape positioning and messaging, lead go-to-market strategies, set pricing and packaging, and uncover insights through market research and competitive intelligence.
• You won't just support GTM – you’ll help shape it, with a deep focus on experimentation, conversion, and storytelling that connects users to product value.
• Roadmap & Strategy Partnership: Serve as a key voice of the customer to inform product roadmap and prioritization. Collaborate closely with Product Management and Brand/Design to align product strategy with market opportunities and growth potential
• Adoption & Growth Strategy: Own the strategy and execution of programs that drive product adoption, activation, and retention for your product line. Identify friction points in the user journey and partner with Product, Growth, and Data to experiment, test and iterate on improvements
• Go-to-Market Planning: Develop and own go-to-market strategies for new features, product launches, and key initiatives across our product lines. Validate launches are informed by customer needs, and GTM efforts are tied to measurable business outcomes
• Customer & Competitive Insights: Lead research efforts to understand user needs, use cases, and market trends. Translate customer insights into positioning and messaging that resonate with users, refining it across the customer journey and ensuring consistent delivery across all marketing channels
• Cross-Functional Collaboration: Work hand-in-hand with Product, Data, Brand/Design, Demand Generation, Growth, Sales, and Partnerships to message on product marketing goals, share insights, and create cohesive customer experiences
• Project Management: Product launches cross-functionally to hit targets and launch and enable internal teams on time

Senior Product Marketing Manager

• Increase the success rate of small businesses; build Relay, an all-in-one collaborative money management platform for employer SMBs and their finance function
• Serve as Senior Product Marketing Manager at the center of product, marketing, and growth – drive strategy, inform roadmap, and unlock adoption through launches, analysis, customer insights, and storytelling
• Own positioning, influence product, work across teams to ensure product drives customer value and sustained growth
• Partner across teams from ideation to launch: shape positioning and messaging, lead go-to-market strategies, set pricing and packaging, uncover insights via research and competitive intelligence
• Drive experimentation, conversion, and storytelling that connects users to product value
• Roadmap & Strategy Partnership: serve as voice of the customer to inform roadmap and prioritization; collaborate with Product Management and Brand/Design
• Adoption & Growth Strategy: own strategy and execution of programs that drive product adoption, activation, and retention; partner to experiment and iterate
• Go-to-Market Planning: develop and own GTM for features, launches, and initiatives tied to measurable business outcomes
• Customer & Competitive Insights: lead research to understand user needs, translate into positioning and messaging across channels
• Cross-Functional Collaboration: work with Product, Data, Brand/Design, Demand Gen, Growth, Sales, Partnerships to align messaging and create cohesive experiences
• Project Management: lead cross-functional product launches and enable internal teams on time

Account Manager

• Develop and execute onboarding, training, and certification programs for partners (e.g., Relay Certified Advisor) while building short-form video content and async modules to scale partner enablement
• Run live workshops, webinars, and asynchronous enablement for partners, as well as supporting the Partner Sales team with custom enablement resources to enhance value for high-priority firms
• Design and maintain a partner-facing dashboard for incentive tracking, performance metrics, and earned rewards, while partnering with RevOps and Data to automate reporting workflows, set topline goals, and integrate performance tracking into internal systems
• Monitor and optimize the partner onboarding journey, reducing time to value and friction points
• Drive end-to-end strategic initiatives to optimize partner sales in alignment with business priorities
• Own and iterate on tools, systems, and processes to improve partner lifecycle management
• Analyze partner activity, client outcomes, and workflow adoption to uncover insights, including tracking the realized value Relay delivers to partners' clients (e.g., cash flow impact, workflow ROI)
• Develop and deliver regular partner performance reports (e.g., MBRs, deal progression, incentive attainment)
• Use data to inform program improvements, partner segmentation, and strategic focus areas
• Co-own partner engagement campaigns, deal support initiatives, and key GTM projects
• Create and maintain enablement assets used across onboarding, co-selling, product adoption, and lifecycle marketing

Business Development Associate

Customer Experience Specialist

Customer Experience Specialist

Risk Analyst – Contract-to-Hire

Product Marketing Manager

Product Marketing Manager

Product Marketing Manager

Product Marketing Manager

Product Marketing Manager

Senior Backend Engineer

VP of Engineering

Compliance Manager

Director of Revenue Operations

Senior Application Security Engineer

Director, Demand Generation

Senior Technical Talent Acquisition Partner

Senior Talent Acquisition Partner

Senior Product Manager

Senior Product Marketing Manager

Senior Product Marketing Manager

Strategic Operations Manager - Partnerships