Reindeer

Brand Manager

• Own Reindeer’s positioning and voice, and turn it into a brand system that scales across every campaign, channel, and touchpoint
• Conceive and run brand campaigns, from the big idea to the assets to how it shows up across every channel
• Set the editorial vision and voice guidelines that keep every piece of content on-brand as we scale
• Set the media strategy, build the press relationships, and land the earned coverage that puts Reindeer in front of the people who matter
• Own the comms and media engine end to end, from proactive pitching to reactive response
• Turn our founders into recognizable voices through bylines, podcasts, panels, and the right rooms
• Ghostwrite, coach, and source the opportunities that keep them visible without eating their time
• Hire and grow the brand and comms function as we scale, setting the standard for how we show up everywhere
• Report directly into leadership, and partner closely with founders, Sales, and Product on positioning and go-to-market

Director of Brand, Comms

Recruitment

• Own the full lifecycle for GTM roles — sourcing, screening, interviewing, offer, and onboarding — across Sales, Solutions Engineering, and Marketing
• Calibrate for the rare profiles who can carry a technical, consultative enterprise sale, not just fill seats
• Move fast without dropping quality: keep every search on a clear cadence from kickoff to close
• Build strong GTM pipelines from zero using a mix of creative methods — LinkedIn, referrals, communities, events, and your own network of revenue talent
• Write outreach that gets replies from people who ignore recruiters
• Partner with GTM leaders and founders to define role requirements, success criteria, and interview loops that actually predict performance
• Act as a true advisor on the New York and US market — comp, talent availability, and what "great" looks like for enterprise sales talent
• Act as an ambassador of Reindeer's brand, culture, and values in every interaction
• Own and manage our ATS (Ashby) as the source of truth: clean data, structured scorecards, and tidy pipelines
• Track and report recruiting metrics (pipeline, stage conversion, time-to-hire, source quality) and use them to continuously improve process and quality of hire

Talent Acquisition Partner – Go To Market

Account Manager

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
• Build and execute multi-year account plans aligned to customer objectives and company growth targets
• Lead QBRs and executive engagements to align on customer business outcomes and value
• Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
• Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
• Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
• Act as the primary point of contact and trusted advisor for your customers
• Identify, shape, and close expansion opportunities across business units
• Drive cross-sell and upsell with strong ROI positioning
• Lead complex negotiations and deal execution
• Build internal champions and multi-thread relationships
• Own the full renewal cycle including forecasting and close
• Identify churn risks early and drive mitigation plans
• Communicate clear business value to secure renewals
• Lead structured onboarding with cross-functional team to ensure fast time-to-value
• Monitor adoption and proactively address gaps before they become risks
• Partner with Solution Engineering, R&D and Product to support smooth implementation
• Translate customer feedback into actionable product insights
• Be the voice of customer internally to ensure customer-centric culture
• Help build repeatable playbooks for onboarding, QBRs, and renewals

Strategic Account Manager

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
• Build and execute multi-year account plans aligned to customer objectives and company growth targets
• Lead QBRs and executive engagements to align on customer business outcomes and value
• Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
• Advise your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
• Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
• Act as the primary point of contact and trusted advisor for your customers
• Identify, shape, and close expansion opportunities across business units
• Drive cross-sell and upsell with strong ROI positioning
• Lead complex negotiations and deal execution
• Build internal champions and multi-thread relationships
• Own the full renewal cycle including forecasting and close
• Identify churn risks early and drive mitigation plans
• Communicate clear business value to secure renewals
• Lead structured onboarding with cross-functional team to ensure fast time-to-value
• Monitor adoption and proactively address gaps before they become risks
• Partner with Solution Engineering, R&D and Product to support smooth implementation
• Translate customer feedback into actionable product insights
• Be the voice of customer internally to ensure customer-centric culture
• Help build repeatable playbooks for onboarding, QBRs, and renewals

Solutions Engineer

• Engage with customers post-close to understand workflows, operational processes, and deployment requirements.
• Translate findings into clear implementation plans for AI-powered solutions.
• Partner with customers to assess data readiness and gather inputs for AI workflows.
• Configure and integrate AI components into tailored, AI-driven workflows.
• Collaborate with R&D to close data gaps and extend product capabilities when needed.
• Own end-to-end solution deployment and ensure models meet performance and business value expectations.
• Define success metrics and drive adoption post-launch.
• Lead integrations with enterprise systems (e.g., Finance, ERP, email platforms), ensuring scalability and security.
• Guide customers through security, compliance, and IT approval processes.
• Plan and execute rollout to drive smooth implementation and adoption.

AI Solutions Engineer

Infrastructure Engineer

• Design, build, and own the core infrastructure powering our AI agent platform, from data pipelines to production deployment systems.
• Build and scale the backend systems that support high-throughput document processing and data extraction workloads.
• Architect and deploy infrastructure on cloud platforms (AWS, GCP, or Azure) with a focus on scalability, reliability, and cost efficiency.
• Own containerization and orchestration (Docker, Kubernetes) for all production workloads.
• Build and maintain CI/CD pipelines and DevOps practices that let the team ship fast without breaking things.
• Design and manage data pipelines to process and analyze large volumes of documents and unstructured data at scale.
• Build the infrastructure layer connecting AI agents to databases, vector stores, and enterprise systems (ERP, CRM).
• Build and maintain robust, well-documented APIs connecting AI agents with external systems and enterprise software.
• Ensure compliance with data privacy standards (e.g. GDPR, HIPAA) and drive best practices for secure data handling across the infrastructure.
• Build observability and monitoring systems to track infrastructure health, performance, and cost.
• Collaborate with AI/ML engineers, product, and the founding team to make sure infrastructure decisions support fast iteration and production-grade reliability.
• Participate in code reviews, design discussions, and architecture planning to drive infrastructure strategy.

Software Engineer – Infrastructure

Engineer

• Lead technical discovery with prospects to understand workflows, requirements, and success criteria
• Translate business problems into scalable AI-driven solutions
• Act as a trusted advisor throughout the sales cycle
• Build tailored demos that reflect real customer workflows
• Run end-to-end POCs to validate fit and business value
• Communicate technical architecture and expected outcomes clearly
• Own RFP and RFI responses
• Support architecture, integration, and security discussions
• Partner with Sales to drive deals forward and differentiate Reindeer
• Turn customer requirements into actionable product feedback
• Work with R&D for clean presales-to-implementation handoffs
• Help build repeatable solution patterns and a presales playbook

Value Engineer

Growth Marketing

• Own all pipeline generation activities and the programs that feed them, including meeting/appointment-setting programs and outbound email
• Own targets, forecast pipeline, and report against them on a regular cadence
• Build for enterprise reality: multi-touch, multi-stakeholder journeys rather than single-lead conversion
• Plan, run, and optimize all paid advertising (LinkedIn, Meta, and additional channels as they prove out), owning spend and ROI by channel
• Lean into the channels where enterprise and technical buyers actually are (LinkedIn, niche/industry placements, retargeting against target accounts)
• Build integrated campaigns spanning content distribution, webinars, and podcasts, each with a clear thesis and measurable goals
• Drive content credible enough for a technical audience and clear enough for executives — thought leadership that builds trust and educates the category
• Own SEO and organic growth, including category and bottom-funnel content that captures intent as the market matures
• Own the website as a conversion asset: landing pages, messaging, and CRO across the funnel
• Build inbound capture and routing so demand created by content and brand converts into pipeline rather than leaking
• Own marketing operations and build the ABM strategy: account scoring models, tiering, and pod-based distribution / routing — essential when you're selling to a finite list of named enterprise accounts
• Define and maintain the lead and account lifecycle (stages, MQL/SQL definitions, handoff SLAs with sales)
• Design nurture flows that move accounts and buying committees through long sales cycles, and keep account scores current and accurate
• Re-engage stalled accounts and recycle them back into the funnel
• Build dashboards and own attribution so every dollar and program ties back to pipeline and revenue — including multi-touch attribution that holds up over long, multi-threaded cycles
• Run experiments, read the data, and reallocate toward what works

Head of Growth

Account Executive

• Own early-stage discovery conversations with prospective customers to deeply understand their operational processes, pain points, and success metrics.
• Qualify opportunities based on customer need, technical fit, budget, and buying readiness.
• Translate customer challenges into compelling, value-driven solution narratives in partnership with Solution Engineering and R&D.
• Build and manage your own pipeline through outbound, inbound, and partner-driven opportunities.
• Develop target account lists, ideal customer profiles, and account strategies for the US market.
• Establish early sales playbooks for prospecting, qualification, and deal progression.
• Lead PoV engagements from a commercial perspective, defining success criteria, timelines, and stakeholder alignment.
• Coordinate internal teams (Solution Engineering, R&D, Product) to ensure PoVs stay focused on business outcomes that drive deal closure.
• Maintain deal momentum through complex, multi-stakeholder buying processes.