Reindeer

Engineer

• Lead technical discovery with prospects to understand workflows, requirements, and success criteria
• Translate business problems into scalable AI-driven solutions
• Act as a trusted advisor throughout the sales cycle
• Build tailored demos that reflect real customer workflows
• Run end-to-end POCs to validate fit and business value
• Communicate technical architecture and expected outcomes clearly
• Own RFP and RFI responses
• Support architecture, integration, and security discussions
• Partner with Sales to drive deals forward and differentiate Reindeer
• Turn customer requirements into actionable product feedback
• Work with R&D for clean presales-to-implementation handoffs
• Help build repeatable solution patterns and a presales playbook

Value Engineer

Account Manager

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
• Build and execute multi-year account plans aligned to customer objectives and company growth targets
• Lead QBRs and executive engagements to align on customer business outcomes and value
• Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
• Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
• Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
• Act as the primary point of contact and trusted advisor for your customers
• Identify, shape, and close expansion opportunities across business units
• Drive cross-sell and upsell with strong ROI positioning
• Lead complex negotiations and deal execution
• Build internal champions and multi-thread relationships
• Own the full renewal cycle including forecasting and close
• Identify churn risks early and drive mitigation plans
• Communicate clear business value to secure renewals
• Lead structured onboarding with cross-functional team to ensure fast time-to-value
• Monitor adoption and proactively address gaps before they become risks
• Partner with Solution Engineering, R&D and Product to support smooth implementation
• Translate customer feedback into actionable product insights
• Be the voice of customer internally to ensure customer-centric culture
• Help build repeatable playbooks for onboarding, QBRs, and renewals

Strategic Account Manager

Growth Marketing

• Own all pipeline generation activities and the programs that feed them, including meeting/appointment-setting programs and outbound email
• Own targets, forecast pipeline, and report against them on a regular cadence
• Build for enterprise reality: multi-touch, multi-stakeholder journeys rather than single-lead conversion
• Plan, run, and optimize all paid advertising (LinkedIn, Meta, and additional channels as they prove out), owning spend and ROI by channel
• Lean into the channels where enterprise and technical buyers actually are (LinkedIn, niche/industry placements, retargeting against target accounts)
• Build integrated campaigns spanning content distribution, webinars, and podcasts, each with a clear thesis and measurable goals
• Drive content credible enough for a technical audience and clear enough for executives — thought leadership that builds trust and educates the category
• Own SEO and organic growth, including category and bottom-funnel content that captures intent as the market matures
• Own the website as a conversion asset: landing pages, messaging, and CRO across the funnel
• Build inbound capture and routing so demand created by content and brand converts into pipeline rather than leaking
• Own marketing operations and build the ABM strategy: account scoring models, tiering, and pod-based distribution / routing — essential when you're selling to a finite list of named enterprise accounts
• Define and maintain the lead and account lifecycle (stages, MQL/SQL definitions, handoff SLAs with sales)
• Design nurture flows that move accounts and buying committees through long sales cycles, and keep account scores current and accurate
• Re-engage stalled accounts and recycle them back into the funnel
• Build dashboards and own attribution so every dollar and program ties back to pipeline and revenue — including multi-touch attribution that holds up over long, multi-threaded cycles
• Run experiments, read the data, and reallocate toward what works

Head of Growth

Solutions Engineer

• Engage with customers post-close to understand workflows, operational processes, and deployment requirements.
• Translate findings into clear implementation plans for AI-powered solutions.
• Partner with customers to assess data readiness and gather inputs for AI workflows.
• Configure and integrate AI components into tailored, AI-driven workflows.
• Collaborate with R&D to close data gaps and extend product capabilities when needed.
• Own end-to-end solution deployment and ensure models meet performance and business value expectations.
• Define success metrics and drive adoption post-launch.
• Lead integrations with enterprise systems (e.g., Finance, ERP, email platforms), ensuring scalability and security.
• Guide customers through security, compliance, and IT approval processes.
• Plan and execute rollout to drive smooth implementation and adoption.

AI Solutions Engineer

Account Executive

• Own early-stage discovery conversations with prospective customers to deeply understand their operational processes, pain points, and success metrics.
• Qualify opportunities based on customer need, technical fit, budget, and buying readiness.
• Translate customer challenges into compelling, value-driven solution narratives in partnership with Solution Engineering and R&D.
• Build and manage your own pipeline through outbound, inbound, and partner-driven opportunities.
• Develop target account lists, ideal customer profiles, and account strategies for the US market.
• Establish early sales playbooks for prospecting, qualification, and deal progression.
• Lead PoV engagements from a commercial perspective, defining success criteria, timelines, and stakeholder alignment.
• Coordinate internal teams (Solution Engineering, R&D, Product) to ensure PoVs stay focused on business outcomes that drive deal closure.
• Maintain deal momentum through complex, multi-stakeholder buying processes.