regiocom SE

Operations

• Verantwortung für die erfolgreiche Umsetzung der betreuten Kundenprojekte
• Führung und Entwicklung des Overhead-Teams
• Kennzahlenmanagement
• Entscheidungen zu Planung, Steuerung und Projektstrategie treffen
• Kommunikation mit den betreffenden Schnittstellen
• Überwachung der Budgeteinhaltung
• Pflege und Ausbau von Kundenbeziehungen

Projektmanager – Manager Operations

Sales

• Entwicklung und Durchführung von individuellen Coachingsessions für Vertriebsmitarbeiter
• Analyse und Optimierung von Vertriebsprozessen und Techniken
• Implementierung von kreativen Verkaufsstrategien zur Umsatzsteigerung
• Motivation und Förderung der Teammitglieder zur Erreichung ihrer Vertriebsziele
• Aufbau einer positiven Vertriebskultur und Zusammenarbeit im Team
• regelmäßige Schulungen und Workshops zur Weiterentwicklung von Verkaufsfähigkeiten

Salescoach

Analyst

• begleiten und optimieren kontinuierlich die operativen Prozesse im Front- und Backoffice
• gestalten neue Prozesse für den operativen Betrieb
• erstellen Anforderungsspezifikationen zur Verbesserung der operativen Prozesse
• unterstützen im Eskalationsfall im Front- und Backoffice mit Handlungsempfehlungen und Workarounds durch effizienten Einsatz vorhandener Werkzeuge

Prozessanalyst

• Guidance and development of assigned team leaders through on-the-job training, monitoring and coaching
• Ensuring adherence to planning and scheduling requirements
• Responsibility and control for enforcing and implementing all internal project-specific parameters
• Managing and optimizing processes within projects and coordinating project-related measures with clients
• Project accountability, including regular analysis and evaluation of key metrics with respect to internal KPIs (actual share of process time, processing efficiency, implementation of agreed quality-assurance measures, etc.)
• Deriving and documenting corrective actions in case of deviations from targets
• Close monitoring of targets and target achievement
• Supporting the expansion of existing projects in collaboration with Sales
• Communication with clients
• Preparation for billing/invoicing

Operations Manager – m/f/d

Call Center Representative

• Entgegennahme und Bearbeitung eingehender Anrufe von Kunden im Bereich Telekommunikation
• Beratung und Unterstützung der Kunden bei technischen und vertraglichen Fragen
• Bearbeitung von Kundenanfragen und -beschwerden - effizient und lösungsorientiert
• Pflege und Aktualisierung der Kundendatenbank
• Zusammenarbeit mit anderen Abteilungen zur Lösung komplexer Kundenanliegen
• Teilnahme an Schulungen und Weiterbildungen zur kontinuierlichen Verbesserung der Servicequalität

Call Center Agent – Telekommunikation

Account Executive

• Responding to technical customer inquiries related to DSL, mobile, cable and fiber
• Handling technical customer questions regarding devices, as well as providing product and tariff advice
• Managing network-related complaints in customer interactions (mobile postpaid)
• Handling third-party provider inquiries (Netflix, Sky and others)

Technical Customer Advisor – Telecommunications Provider

• telefonische und schriftliche Kundenberatung auf Deutsch
• Bearbeitung von Kundenanfragen (Stammdatenänderung, Rechnungsklärung, Tarifberatung und -optimierung, Vertragsverlängerung und Cross Selling der Festnetzprodukte)
• Beratung zu spannenden und zu den Kundenbedürfnissen passenden Optionen und Upgrades

Kundenberater, Sales

Manager

• Development, implementation and monitoring of quality standards and guidelines
• Conducting call monitoring, audits and feedback discussions with employees
• Analyzing KPI data and deriving optimization recommendations
• Training and coaching team leaders and service staff
• Ensuring compliance with Service-Level Agreements (SLAs)
• Supporting the introduction of new processes and tools to improve quality
• Collaborating with other departments to continuously improve customer satisfaction

Quality Manager

• Provide technical and methodological support to sales agents in mobile telecommunications sales
• Conduct sales training, coaching sessions and structured feedback discussions
• Analyze relevant sales metrics (KPIs) and derive appropriate measures
• Ensure adherence to processes, sales scripts/guidelines and quality standards
• Work closely with team leaders and management to drive sustainable performance improvements

Sales Coach – Mobile Telecommunications

• Conduct sales training: Train new and existing employees in sales techniques, products, and services
• Monitor performance: Analyze KPIs and derive individual training plans
• Provide feedback & coaching: Support and continuously develop employees
• Ensure quality: Monitor compliance with sales standards and call/conversation guidelines
• Motivate the team: Foster a positive, performance-oriented culture and support employees

Sales Coach

Pre-sales Engineer

• Acquire new customers and develop existing customer relationships
• Conduct sales meetings and presentations
• Analyze customer requirements and coordinate with department management
• Prepare proposals and support contract negotiations
• Perform market and competitor analyses and document activities

Sales Consultant – Energy Industry

Customer Support

• You handle customer inquiries — by phone and in writing — related to contracts, tariffs and invoices.
• Questions about supplier changes, electricity and gas connections and their contracts are part of your daily work.
• You are the service partner who brings a smile to your customers' faces.
• Through excellent advice, customers are in the best possible hands with you.

Customer Advisor / Customer Service Representative – Energy, with Commissions

Social Media Manager

• Develop and implement marketing strategies to increase brand awareness and acquire customers
• Create and maintain audience-relevant content for various marketing channels, including website, blog, newsletter and social media
• Plan, execute and monitor social media campaigns on platforms such as Facebook, Instagram, LinkedIn, Twitter and other relevant networks
• Actively engage with the online community, respond to inquiries and moderate discussions
• Monitor and analyze the performance of marketing and social media activities using appropriate tools and prepare regular reports for performance measurement
• Optimize content for search engines (SEO) and manage paid search advertising (SEA)
• Build and maintain collaborations with influencers, bloggers and other relevant partners
• Plan and run online and offline events for customer retention and acquisition

Social Media Specialist, Content Creator

• Bring a smile to our customers' faces
• Provide telephone and written support to our customers on property insurance matters
• Assist with claims settlement and processing
• Maintain customer data and document customer interactions in our systems
• Contribute to keeping our customers satisfied and feeling well advised

Customer Advisor – Property Insurance

• Leading and coaching the team
• Conducting team meetings and employee appraisals
• Implementing project objectives
• Reviewing results at the individual employee level
• Reporting to the project manager