Technical Customer Advisor – Telecommunications Provider
regiocom SE
full-time
Posted on:
Location Type: Hybrid
Location: Burgas • Bulgaria
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Salary
💰 €1,230 per month
About the role
- Responding to technical customer inquiries related to DSL, mobile, cable and fiber
- Handling technical customer questions regarding devices, as well as providing product and tariff advice
- Managing network-related complaints in customer interactions (mobile postpaid)
- Handling third-party provider inquiries (Netflix, Sky and others)
Requirements
- Technical aptitude with an affinity for telecommunications products and services (mobile, DSL)
- Proficient computer and systems skills
- Service-oriented mindset and approach
- Strong communication and presentation skills
- Quick comprehension and strong empathy
- Excellent German language skills, both written and spoken (C1 level), and proficient with common PC applications
Benefits
- Permanent (open-ended) employment contract from day one
- Welcome bonus paid over the first 6 months
- Fixed base salary plus uncapped monthly bonuses
- Progressive vacation entitlement up to 26 days
- Hybrid work with allowance (work from home after onboarding)
- Contribution toward commuting costs if you live outside the city
- Taxi vouchers for late shifts to ensure you get home safely
- Advance through our 'Talent' development program
- Comprehensive onboarding (training plus individual day-to-day support)
- Supplementary health insurance with Bulstrad
- Discounted Multisport passes
- Monthly food voucher worth €100 (net)
- Exclusive partner discounts (fashion, travel, wellness, bookstores)
- Positive, modern work environment
- Free fruit and beverages in the office, plus monthly special events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical aptitudetelecommunications productsDSLmobilecablefibernetwork managementproduct advicetariff advicePC applications
Soft skills
service-oriented mindsetcommunication skillspresentation skillsquick comprehensionempathy