Quality Manager
regiocom SE
full-time
Posted on:
Location Type: Office
Location: Thessaloniki • Greece
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Job Level
About the role
- Development, implementation and monitoring of quality standards and guidelines
- Conducting call monitoring, audits and feedback discussions with employees
- Analyzing KPI data and deriving optimization recommendations
- Training and coaching team leaders and service staff
- Ensuring compliance with Service-Level Agreements (SLAs)
- Supporting the introduction of new processes and tools to improve quality
- Collaborating with other departments to continuously improve customer satisfaction
Requirements
- Excellent German language skills, both written and spoken (C1 level)
- Proven professional experience in a call center, ideally in a comparable position
- High degree of independence and initiative
- Strong communication and leadership skills
- Experience with KPI analysis and quality management tools
- Proficient in MS Office (Excel, Word, PowerPoint)
- Willingness to travel
Benefits
- Permanent employment contract from day one
- Tailored, individual onboarding
- Attractive monthly salary + bonus
- Great working atmosphere, a secure job, everyone on a first-name basis
- Fixed working hours: 9:00 AM – 5:30 PM
- We provide your equipment: PC, mobile phone, etc.
- Private health and life insurance for additional coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KPI analysisquality management toolscall monitoringauditsfeedback discussions
Soft skills
independenceinitiativecommunication skillsleadership skills