regiocom SE

Sales

• Handling customer inquiries by phone and in writing — all inbound
• You resolve customer inquiries related to: new contracts and master data changes, supplier switches, electricity and gas connections, tariff upgrades, identifying sales opportunities and providing appropriate advice
• Careful documentation in the system
• You are THE service partner and bring a smile to your customers' faces.

Customer Advisor – Sales, Career Changer

Customer Support

• You respond to customer inquiries about contracts, tariffs and billing — by phone and in writing
• You are the voice of customer service and ensure genuine customer satisfaction
• Through your commitment, you help ensure our customers remain satisfied and feel well advised

Customer Service Representative – Energy Sector

Call Center Representative

• You handle all telephone inquiries related to TV, internet and telephone services.
• You delight customers with your responses.
• You bring a smile to your customers' faces.
• You acquire customers for products and services offered by a modern cable network.

Customer Service Advisor, Call Center Agent

• Customer advice and customer service come first — not only over the phone; you’ll also get variety through written correspondence, all inbound!
• Handling customer requests related to payment rate changes, annual consumption billing, meter reading notifications, master data updates and tariff inquiries
• Recording and updating customer data (including master data, billing-relevant data, etc.)

Call Center Agent – Energy Customer Service

• put a smile on your customers' faces
• serve as the first point of contact for customers with questions about Vodafone products
• resolve customer inquiries confidently and empathetically
• contribute to strong customer retention through outstanding service

Customer Service, Sales

• You bring a smile to the faces of your customers.
• You handle all inbound phone inquiries related to parcel tracking and returns (return shipments).
• You delight customers with your responses.

Customer Service Representative – Call Center Agent, Inbound Logistics Project

• Support a wide range of tasks to ensure smooth operations and efficient workflows
• Create and optimize SQL scripts and database queries
• Develop and improve application-specific solutions for data analysis and processing to optimally support our processes
• Handle written communication and occasional phone inquiries from market partners
• Collaborate regularly with internal departments across all business areas to achieve shared goals
• Gain comprehensive insight into all sales processes of a leading energy provider and build expertise in this field

Application Support Specialist, German-speaking

• Analyze, design and implement solutions for processes in the energy sector
• Support the migration from SAP R/3 to S/4HANA
• Develop and maintain role and authorization concepts (including Fiori & Cloud)
• Advise business units on technical and business-related questions

SAP System Consultant – S/4HANA Focus

• Develop IT strategies and roadmaps for customer-centric digitalization projects
• Act as the interface between business and IT, understanding requirements and possibilities
• Plan and implement solutions that balance innovation goals with technical feasibility
• Develop target architectures and derive viable projects and programs for digital transformation
• Translate new business ideas into concrete technological requirements and support their implementation
• Take responsibility in consulting engagements, design project initiatives, and serve as the primary contact for Customer Experience
• Provide subject-matter leadership for subprojects, e.g., for client onboarding and offboarding

Customer Experience Consultant

• Du beantwortest telefonische Kundenanfragen rund um das Thema Autofinanzierung
• Du bist die Stimme des Kundenservices und sorgst für echte Zufriedenheit
• Du trägst mit deinem Einsatz dazu bei, dass unsere Kunden zufrieden bleiben und sich gut beraten fühlen

Kundenberater Call Center – Quereinstieg Bankwesen

• Du beantwortest Kundenanfragen rund um Verträge, Tarife und Rechnungen – telefonisch und schriftlich
• Du unterstützt bei Themen wie Lieferantenwechsel, Strom- und Gasanschlüssen
• Du bist die Stimme des Kundenservices und sorgst für echte Zufriedenheit

Call Center Agent – Quereinsteiger

Account Executive

• You handle incoming customer calls (no outbound calls).
• You assist with technical and billing questions related to Internet & TV, supported by tools.
• You retain customers by providing excellent support.
• You advise customers on plans and suitable solutions.
• You document your calls and ensure customer satisfaction.

Customer Service Representative, Career Changer

• Provide subject-matter and methodological support to sales agents in mobile sales
• Conduct sales trainings, coaching sessions and structured feedback meetings
• Analyze relevant sales KPIs and derive appropriate measures
• Ensure compliance with processes, sales scripts and quality standards
• Work closely with team leaders and management to drive sustainable performance improvements

Sales Coach – Mobile Telecom

Administration

• analysierst, planst und bereitest den Einsatz neuer Technologien vor
• verantwortlich für Installation der ACD-Anlagen (von der Entwicklung über die Konzeption bis hin zur Montage und Inbetriebnahme)
• übernimmst den Betrieb der ACD-Anlagen (Administration, Wartung und Pflege)
• bearbeitest Störungsmeldungen im 2nd-Level Support und koordinierst ggf. den 3rd-Level Support

Systemadministrator ACD

Human Resources

• You sort, structure and prepare existing personnel records in a clear and traceable manner
• You scan and transfer documents into digital personnel files and ensure that everything is filed completely and correctly
• You assist with basic administrative tasks, appointment preparations and general support within HR Service