Customer Service Representative / Call Center Agent – Telecommunications
regiocom SE
full-time
Posted on:
Location Type: Office
Location: İzmir • Turkey
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About the role
- You bring a smile to your customers' faces
- Advise customers on contracts, bills, and tariffs
- Ensure customer satisfaction by collaboratively developing effective solutions with the customer
- Proactively identify and offer valuable add-ons and service optimizations
- Clearly document contacts and outcomes in the system
Requirements
- Experience in telephone-based customer service
- Very good to native-level German language skills, spoken and written
- Confident computer skills
- Basic commercial understanding and a strong sales orientation
- Flexibility, teamwork, and self-motivation
- Ability to develop and implement sales strategies
- Strong communication skills and conflict management
- Persuasiveness and clear articulation
Benefits
- Fixed monthly base salary
- Monthly performance bonuses for good work
- Additional commission bonus for each closed contract
- Long-term job security with a permanent (open-ended) contract
- Flexible, coordinated shifts to help you plan your free time
- Private supplementary health insurance
- Meal allowance and travel allowance
- Team events to boost morale and wellbeing
- Assistance with work permit applications (if required)
- Support with relocation from abroad to Turkey
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telephone-based customer servicesales strategiescommercial understanding
Soft Skills
customer satisfactionteamworkself-motivationstrong communicationconflict managementpersuasivenessclear articulation