Program Manager

• Set up and implement learning programs that involve thousands of learners, building and maintaining client loyalty, satisfaction and success.
• Work closely with current or potential clients to define clear KPIs, success criteria, and deliverables, identifying actions for continuous improvement in their learning outcomes.
• Report to clients on the success of learning programs in order to drive results, achieve renewals and assist in growing the accounts, regularly monitoring learning KPIs and account plans to ensure timely renewals.
• Foresee and react to problems rapidly with creative solutions.
• Contribute to best practices for all other team members to ensure successful design and delivery of language training.
• Provide project management skills and advice to Sales teams during tenders and negotiations.
• Be available to travel about 30-50% of the time to visit clients in location.

Education Program Manager

Customer Support

• Deliver a positive customer experience by managing the full shipment lifecycle and resolving service issues
• Build and maintain strong relationships with customers and internal stakeholders, including offshore service teams
• Understand customer business drivers and tailor solutions to meet their needs

Customer Experience Consultant

• Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
• Provide coaching and support to team and serve as a point of contact for escalations
• Develop and maintain client portfolio through regular calls and face-to-face interaction
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Advise on and advocate the implementation of process improvement and reengineering to improve client experience
• Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
• Escalate customer feedback, processing delays and errors appropriately
• Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
• Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
• Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives

Customer Service Analyst

Graphics Designer

• Create high-quality visual assets across brand, marketing, product, campaign, and creative ad production needs.
• Adapt creative work to suit different product offerings, audiences, campaign goals, and brand directions.
• Support day-to-day design production while maintaining a strong level of consistency, quality, and attention to detail.
• Work closely with stakeholders to understand briefs, clarify requirements, and deliver assets aligned with business needs.
• Maintain visual consistency across different brands, campaigns, channels, and product communications.
• Prepare creative assets for different channels, including web, CRM, paid media, product, and internal communications.
• Manage multiple design requests while balancing quality, speed, and changing priorities.
• Keep design files, templates, and working assets organized in a clear and consistent way.
• Take feedback and apply revisions while keeping the final output aligned with the brand and objective.
• Support creative ad production as part of the wider design workflow.

Graphic Designer

• Bearbeitung von telefonischen und schriftlichen Kundenanfragen
• Unterstützung der Kunden beim Anschluss von Elektrogeräten
• Aktives Zurückrufen der Kunden

Kundenservice

Human Resources

• İşe alım ve seçme-yerleştirme süreçlerine destek olmak
• İşe giriş, onboarding, özlük dosyası ve çalışan yaşam döngüsü süreçlerini yürütmek
• Eğitim, performans yönetimi ve çalışan gelişimi süreçlerine katkı sağlamak
• İK metriklerini takip ederek düzenli raporlamalar hazırlamak
• Çalışan deneyimini ve bağlılığını artırmaya yönelik projelerde aktif rol almak
• İnsan Kaynakları süreçlerinin geliştirilmesi ve iyileştirilmesine yönelik çalışmalara destek vermek
• Organizasyonel gelişim ve yetenek yönetimi süreçlerine katkıda bulunmak

İnsan Kaynakları Uzmanı – HR Generalist

Project Manager

• Take part in building the roadmap. Understand who’s overloaded and who has more capacity, which team can take on tasks, and which one is better left untouched for the next month.
• Coordinate development. Know what is being worked on, who’s working on it, where the bottlenecks are, or what’s missing.
• Monitor alignment with the plan, people’s performance, and commitments. Spot recurring process issues and improve them.
• Communicate with Russian-speaking teams and American colleagues. Answer questions about when something will be ready or what’s blocking progress. Help remove those blockers.

Game Engineer

•⁠ ⁠**Game Development Basics:** Participate in the development process of hybrid-casual games and see how a game goes from idea to store.
•⁠ ⁠**Professional Coding Standards:** Learn how to write clean, organized, and readable code from our senior developers.
•⁠ **⁠Feature Implementation:** Help build and test game mechanics, UI elements, and prototypes.
•⁠ ⁠**Tools of the Trade:** Get hands-on experience with industry-standard tools like Git and Notion.
•⁠ ⁠Mentorship: Work closely with a mentor who will help you bridge the gap between university projects and professional game development.

Intern Game Developer

• Bearbeitung von Kundenmails via Ticketsystem
• Pflege und Nachverfolgung von Bestandskunden
• Telefonischer Support
• Bearbeitung von Kundenakten

Backoffice, Kundenbetreuung

Technical Recruiter

• Screen and source qualified applicants and resumes
• Coordinate the interview process with individuals and panels
• Gather interview feedback and communicate with applicants during and after the interview process
• Manage all stages of the recruitment process
• Work with leadership to understand the hiring needs of the organization
• Collaborate with hiring managers to understand team needs and facilitate candidate lifecycle processes

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