Reed

Scrum Master

• Lead and facilitate all Scrum ceremonies
• Coach teams and stakeholders on Agile values
• Protect the team from scope creep
• Serve as the JIRA subject-matter expert
• Identify process bottlenecks and drive initiatives to improve delivery throughput
• Communicate team progress, risks, and dependencies

People Operations

• Provide business-focussed generalist HR/People advice, guidance and interventions across a geographical area or collection of operational programmes / departments.
• Provide coaching and training to line management for effective performance management.
• Assist in proactively managing underperforming Co-Members, utilizing capability procedures.
• Monitor and support probationary Co-Members to meet productivity expectations.
• Advise on evidence-based procedures, including potential termination within probation.
• Offer guidance on pay and benefit discrepancies.
• Build positive relationships with Co-Members and management for early issue escalation and resolution.
• Monitor attendance and support proactive sickness and absence management.
• Present satisfaction and engagement survey data to line managers, addressing emerging employee relations issues.
• Aid in resolving informal complaints impartially and facilitating discussions.
• Assist in producing company responses to formal grievances in line with policies and regulations.
• Conduct investigations into grievances and allegations, offering HR advisory support in hearings when needed.
• Work with Reed Direct Sourcing Team and management teams to ensure that recruitment and selection processes are delivered to company standards in an efficient and effective manner.
• Advise management on best practices for resourcing needs and internal recruitment policy compliance.
• Ensure up-to-date and relevant job descriptions and specifications for all roles.
• Collaborate on restructuring proposal documents and communication guides for management during the consultation process.
• Provide support and guidance to management during consultation activities.
• Contribute to TUPE processes, including communication, consultation, and post-transfer support on terms and conditions.

Scrum Master

People Adviser