Red Hat

Technical Account Manager

• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain an understanding of customers' technical infrastructure and environment, hardware, and products
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
• Provide advice and guidance to customers about their current and future Red Hat products
• Advise customers on the architectural design and maintenance of Red Hat Satellite and IdM deployments to ensure scalable system management and secure identity lifecycle.
• Manage customer use cases and maintain clear and concise case documentation
• Manage customer cases, maintain clear and concise case documentation, and deliver value to customers through documenting and sharing learnings from cases through a defined knowledge management process
• Serve as the customer's advocate within Red Hat

Solutions Engineer

• Serve as the Subject Matter Expert to secure customer validation of technical solutions, supporting the account team in pre-sales engagements.
• Deliver tailored technical presentations, including deep-dive demos, workshops, and POCs, leveraging traditional and emerging tools where applicable.
• Develop technical strategies for complex opportunities, including RFx e.g. Request for Information (RFI), Request for Proposal (RFP), Request for Quotation (RFQ) responses and architecture designs.
• Collaborate with product engineering teams to align solution designs with product roadmaps and industry advancements.
• Partner with customer success and ecosystem partners to ensure smooth post-sale adoption and expansion.
• Create reusable technical assets (e.g., architecture templates, battle cards) to scale best practices.
• Mentor junior team members on solution architecture principles and stakeholder alignment techniques.
• Represent the company in technical forums, sharing insights on product capabilities and real-world use cases.

Senior Solution Architect

Full-stack Engineer

• Lead the architecture and implementation of MLOps/LLMOps systems within OpenShift AI, establishing best practices for scalability, reliability, and maintainability while actively contributing to relevant open source communities
• Design and develop robust, production-grade features focused on AI trustworthiness, including model monitoring, bias detection, and explainability frameworks that integrate seamlessly with OpenShift AI
• Drive technical decision-making around system architecture, technology selection, and implementation strategies for key MLOps components, with a focus on open source technologies like KServe and TrustyAI
• Define and implement technical standards for model deployment, monitoring, and validation pipelines, while mentoring team members on MLOps best practices and engineering excellence
• Collaborate with product management to translate customer requirements into technical specifications, architect solutions that address scalability and performance challenges, and provide technical leadership in customer-facing discussions
• Lead code reviews, architectural reviews, and technical documentation efforts to ensure high code quality and maintainable systems across distributed engineering teams
• Identify and resolve complex technical challenges in production environments, particularly around model serving, scaling, and reliability in enterprise Kubernetes deployments
• Partner with cross-functional teams to establish technical roadmaps, evaluate build-vs-buy decisions, and ensure alignment between engineering capabilities and product vision
• Provide technical mentorship to team members, including code review feedback, architecture guidance, and career development support while fostering a culture of engineering excellence
• Responsible for the safe, auditable, and reliable release of Kubernetes-native AI platform components, with strong emphasis on progressive delivery, operational resilience, and supply-chain integrity.

Senior Software Engineer – AI Eval, Safety

Architect

• Foster internal relationships to build cross-organization partnerships (BU, Marketing, Sales).
• Aid the Red Hat Sales organization by ensuring successful delivery of Pre-Sales activities and consulting engagements.
• Proactively own and navigate escalation procedures for technical issues within projects to bring issues to closure.
• Build strong relationships within the Red Hat Sales organization through partnerships with Sales Executives, Area Managers, Sales Specialists, and Solution Architects.
• Drive operational efficiency by leveraging AI productivity tools to accelerate the creation of high-impact customer deliverables and technical collateral.
• Ensure complex projects involving Red Hat technologies are properly scoped, structured, and delivered.
• Provide thought leadership on what the Financial Services team needs to successfully sell Services and grow the business (e.g., standard solutions, training plans, sales campaigns, marketing materials).
• Onboard and manage new direct reports.
• Enable and mentor associates to excel within their roles and beyond.
• Support and coach employees to perform and develop in their roles.

Managing Architect – FSI

Systems Engineer

• Write ansible provisioning and configuration management roles and playbooks
• Write and maintain automation scripts and simple middleware applications written in Ansible, Python and Bash
• Apply systems administration expertise to manage Linux operating systems and the applications running within them.
• Independently lead and manage small-scale, long-running technical projects.
• Proactively acquire the necessary skills to ensure project success, leveraging your self-starter nature and leadership capabilities.
• Architect, design, document, support and build infrastructure in AWS and OpenShift
• Maintain uptime and required performance profiles for products and technologies
• Mentor, train and provide code reviews to junior associates
• Provide consultation advice to internal teams that want to use our identity systems

Senior Systems Engineer

• Participate in the full development lifecycle, from design to release, including RPM packaging for Centos Stream and RHEL systems
• Communicate and collaborate with developers and teams inside and outside Red Hat including the CentOS Stream and Fedora communities
• Create and maintain clear, comprehensive documentation
• Investigate, troubleshoot, and resolve issues, working closely with all stakeholders

Senior Software Engineer – CentOS, RHEL

• Maintain and evolve network configuration tools for Red Hat Enterprise Linux (RHEL)
• Collaborate with colleagues and community members in the open-source way
• Analyze customer issues and requirements to provide solutions and guidance
• Ensure high quality of the team’s projects with acceptance and unit tests paired with code reviews
• Promote the team’s projects with documentation, blog posts, presentations and other means
• Lead and collaborate with upstream communities and internal teams

Senior Software Engineer – Linux Userspace Networking

Account Executive

• Developing and executing a growth strategy for the Defense Primes
• Cultivating C-Level executive relationships within aligned organizations
• Collaborating with in-country defense account teams
• Applying knowledge of mission use cases and strategic offerings
• Investigating and participating in relevant trade associations

Account Executive – Defense Prime

Manager

• Manage a high-performing team of technical program managers, providing coaching, mentorship, and clear career development paths
• Oversee the execution of programs across the platform portfolio, ensuring alignment with organizational goals and delivery timelines
• Build strong relationships with Engineering, Strategy, and Delivery teams to understand platform needs and remove blockers to innovation
• Establish and maintain governance frameworks for application development and platform operations to ensure consistency and compliance
• Evaluate existing program management processes and implement improvements to increase team velocity and delivery quality
• Provide visibility into program health, risks, and milestones to leadership and cross-functional partners

Manager, Platform Programs

Project Manager

• Own and deliver value-based engagements, leading delivery teams from opportunity close through successful delivery, including participating in pre-sales activities and contributing to engagement scoping through influence and suggestion.
• Lead and deliver large-scale, high-impact, cross-functional projects that align with organizational strategic priorities, including the management of complex dependencies, risks, and stakeholder expectations.
• Form and coach blended teams (internal and customer) in applying agile software delivery, DevOps, and utilizing specific frameworks like Scrum, Kanban, and the Mobius Loop.
• Ensure engagements are delivered based on target outcomes, actively linking the work to important customer challenges and demonstrable business value.
• Serve as a thought leader in project management practices, advising leadership on emerging trends, and improving internal frameworks and processes.
• Manage project processes, approvals, and system tools, including presenting trends (forecasting, scheduling) to leadership and identifying courses of action based on financial analysis.
• Act as a Change Agent to identify opportunities for scaling, helping customers understand the value of product-driven organizations over project-driven ones.
• Facilitate the formation of successful self-organizing teams, fostering psychological safety and driving overall customer culture toward technology best practices.
• Serve as a trusted advisor for key stakeholders and influencers, negotiating within complex situations to achieve account outcomes.
• Direct project strategies across multiple workstreams to ensure alignment with organizational goals, while actively including holistic customer needs in strategic planning.

Senior Technical Project Manager, Consulting

Engineer

• Define and architect the long-term technical strategy for product maintenance
• Anticipate and prevent critical, systemic issues by architecting solutions and processes that eliminate entire classes of failures
• Own the architectural roadmap and technical integrity of maintenance streams across the OpenShift portfolio
• Lead the strategy for complex CVE and bug fix resolutions
• Act as a key technical advisor to product management, QE, and release engineering leadership
• Serve as the ultimate escalation point for the most complex and ambiguous technical failures
• Architect the overarching testing and CI strategy for product maintenance
• Mentor senior engineers and tech leads across the organization

Principal Software Maintenance Engineer

• Collaborate with a small, agile team to research and implement effective NLP algorithms and tools.
• Contribute to the design, development, and delivery of NLP applications from concept to production.
• Analyze data science prototypes and ensure they meet business requirements.
• Ensure the successful training and evaluation of NLP models, refining them based on statistical analysis.
• Collaborate with cross-functional teams, including finance, operations, sales, and marketing, to understand and meet business needs.

Senior Software Engineer

• Create and lead your Territory Execution plan and identify prioritized partners through interlocks with Partner Account Managers (PAMs)
• Drive partner attach to all sales opportunities and promote partner-driven sales motions
• Support pipeline creation activities with Specialized Partners, Value-Add Distributors (VADs), and Value-Add Resellers (VARs)
• Manage Deal Registrations and lead/opportunity passing to partners
• Drive deal progression and forecast all partner-driven opportunities
• Interlock with Ecosystem resources to develop partner sales execution strategies and identify partner capability or capacity gaps for targeted opportunities
• Act as a partner escalation point to support and remove blockers, ensuring partner and customer success
• Work toward achieving 100% partner attach within your territory and closing at or above the target number of New Logo wins

Territory Sales Executive

Learning and Development

• Grow existing business relationships and acquire new business within your assigned territory/segment/vertical by selling training and certification offerings.
• Exceed financial goals, including sales bookings and revenue
• Work directly with customers (in person or virtually), to craft and execute on their training and certification plans.
• Effectively communicate with high-level customer executives on a regular basis to position training offerings into large, complex deals.
• Engage with partners to drive force multiplication of Red Hat enablement within their companies as well as with their customers
• Negotiate terms/pricing/contracts and advance them through to closure
• Manage consumption and renewals of Red Hat Learning Subscription (RHLS)
• Manage forecasts, provide quotes, scope proposals, close deals, and track data through Salesforce.com (SFDC) and our learning management system (LMS)
• Work extensively with cross functional sales teams (in person and virtual) and partners to grow business in your specific territory/segment/vertical
• Act as a subject matter expert on training and certification both internally and externally in your assigned territory/segment/vertical
• Provide thought leadership to internal Red Hat teams in order to advance the training portfolio of offerings and strategy.
• Promote and sell training solutions and services to the Partners using all available promos, specials, and bundles to achieve the highest possible revenue and bookings
• Identify, define, develop, and implement corporate training plans for strategic enterprise accounts within the region
• Identify and generate new training business opportunities and upsell to existing customers
• Support existing and new Telco transformation projects within the local accounts
• Support and Coach the local Sales, pre-sales, channel Teams and partners in relation to the training offering and processes
• Identify subscription opportunities that don't include training and attempt to add training offerings to them
• Develop and refine the training selling best practices
• Actively work on RFIs/RFPs to include Training and Certifications related offerings
• Work with the local services team to align the GLS offering with the services solutions

Training Specialist

Vice President

• Execute Red Hat’s transformative vision to deliver an exceptional customer experience for Hybrid cloud, Edge, autonomous networks, horizontal common clouds, AI, etc. leading to increased adoption of Red Hat technologies, inclusive of our Ecosystem for the Telco market.
• Work closely with all Global Telco and Geo Telco Sales leaders, aligning efforts to ensure optimal outcomes for our customers and partners.
• Ensure, in collaboration with regional services teams, the on time and to budget delivery of specific Telco services projects.
• Establish and execute strategies to ensure delivery of globally consistent Telco Services to our customers.
• Work with the Geo Sales organizations to deliver incremental order and revenue to the current Telco services business.
• Plan and budget for all delivery resource demands and ensure optimal utilisation of resources across projects.
• Lead the continual evolution of the telco services catalog to ensure business growth across all markets.
• Drive Consulting, Training and Technical Account Management functions within the business.
• Collaborate with Global Services Practice Leaders and all Geo Services leaders, as well as other in-region functional groups for consistent services strategy and execution.
• Accelerate our focus on Customer-centric Value as we evolve business models from prepaid annual to consumptive models accommodating enterprise commitments.
• Source and engage with external delivery partners, globally, in delivering the expanded services catalog and projects in general, on time and to budget.
• Define, manage and optimize a globally consistent, proactive and cross-functionally aligned customer success operating model and practices, leading to consistent customer value realization, by design.
• Achieve success measure and KPI’s on Services P&L responsibilities and NPS.