Red Hat

Translator

• Perform high-quality Machine Translation Post-Editing (MTPE) and human translation of deeply technical Red Hat content from English into Korean
• Translate and adapt software user interfaces, ensuring character limits, variables, and technical context are meticulously maintained
• Use direct feedback from Red Hat’s Korean enterprise customers and internal regional teams to continuously refine style guides, glossaries, and translation memory
• Partner directly with Red Hat software engineers and technical writers to clarify complex architectural concepts and improve source-content localizability
• Work collaboratively with peer translators and open-source community contributors to maintain linguistic consistency across the Red Hat ecosystem

Localization Specialist, Korean

Backend Engineer

• Leads the design and development of software solutions for features that cross multiple subsystems or components.
• Acts as a key representative and leader within the community, advocating for internal or external customer needs, while aligning products with the community direction.
• Coaches and mentors senior engineers across teams.
• Owns and delivers technical initiatives with visible business impact, enabling the entire team to deliver value to the end user.
• Evaluates and introduces new AI-driven methodologies that resolve complex issues and improve Engineering efficiency.
• Leads the definition and implementation of the SDLC for complex multi-component systems, ensuring that the process scales effectively and aligns with the needs of multiple collaborating teams.

Principal Software Engineer – OpenShift, Kubernetes

Full-stack Engineer

• Design, implement and test new product features.
• Investigate, diagnose and fix bugs and software vulnerabilities.
• Be responsible for the quality of our offerings, participate in peer code reviews and continuous integration (CI), and respond to security threats.
• Work with the Quality Engineering (QE) team members to ensure that projects are thoroughly tested in accordance with the testing strategy to ensure the product satisfies the release readiness criteria.
• Collaborate actively with all of our partner teams including the Engineering, Quality Engineering (QE), Documentation, Product Management, Support, Product Security, Software Productization and UXD teams to continually improve our product, processes and customer experience.
• Work with Red Hat's Global Customer Support team and partner support teams on resolving customer issues.
• Build Secure Supply Chain domain knowledge particularly with respect to Software Bill of Materials (SBOM) and vulnerability management.
• Support internal RHTPA services managed via Site Reliability Engineering.
• Contribute to our efforts to energize and build a community around the upstream projects.
• Publicize the team's work through blogs, web postings, or conference talks.

Senior Software Engineer – Trusted Profile Analyzer Team

Technical Account Manager

• Participate in the FASTER Program, a comprehensive 12-month program designed to provide you with the deep technical knowledge, customer engagement skills to excel.
• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services.
• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, Containerisation and AI solutions by completing training programs and attaining industry recognized certifications.
• Assist experienced members as they deliver strategic technical and architectural guidance to key customers.
• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.
• Respond to customer inquiries and requests, following established procedures.
• Document customer interactions and track issue resolution progress in designated systems.
• Escalate complex technical issues to senior team members for guidance and resolution.
• Participate in internal training programs to develop product knowledge and technical skills.
• Perform customer onboarding and account maintenance tasks.
• Proactively identify known solutions for common technical challenges.
• Contribute to the creation and maintenance of knowledge base articles and documentation.

Junior Technical Account Manager – Linux, Kubernetes

Customer Support

• Serve as the primary point of contact for Red Hat enterprise customers globally
• Manage initial customer interactions and coordinate communication between customers and internal teams
• Perform diagnosis, troubleshooting, and resolution of customer issues
• Research customer issues thoroughly and contribute to the team's knowledge base
• Work effectively as a collaborative, remote team member

Customer Support Specialist – Japanese/Mandarin Speaker

DevOps Engineer

• Manage large-scale, distributed systems, focusing on minimizing downtime and improving system resilience.
• Maintain customer trust and confidence by ensuring stability and functionality of services.
• Drive continuous enhancement of processes, tools, and methodologies to support the evolving needs of the service.
• Lead the development of code and automation scripts to optimize the scalability, reliability, and performance of services.
• Lead and participate in high-priority customer escalations, adopting a customer-first mindset.
• Coordinate and execute complex incident response procedures, ensuring timely resolution and thorough postmortems.
• Collaborate with cross-functional teams to enhance system robustness.
• Demonstrate a proactive mindset to help preempt escalations and ensure reliable operations.
• Document resolutions, root causes, and best practices to enrich the knowledge base and promote self-service solutions.
• Mentor and coach team members, fostering a culture of continuous learning, knowledge sharing and collaboration.
• Participate in on-call rotation and provide leadership during critical incidents.
• Collaborate on strategic AI and automation projects designed to increase the efficiency of fleet operations and troubleshooting, ultimately delivering a better product experience for customers.

Customer Site Reliability Engineer – OpenShift Managed Cloud Services, Spoken Japanese, Kubernetes/AWS/Azure, Linux

• Support Red Hat's customers on various network related issues for Red Hat Enterprise Linux (RHEL) and products on hybrid cloud solutions
• Diagnose and troubleshoot complex technical problems across different components like Packet loss, bonding and teaming, IPv4 and IPv6, Control Groups, firewall (iptables)
• Build on expertise by going through intensive onboarding, including Red Hat Enterprise Linux (RHEL) Certifications
• Constantly work on skills to keep up with technology trends and new products and features in Red Hat's portfolio
• Consult customer cases with in-house support engineers and developers to promote creative solutions
• Contribute to the global Red Hat knowledge management system
• Collaborate with colleagues on side projects and contribute to the success of the global team
• Manage workload to ensure all customer issues are handled and managed to resolution

Software Maintenance Engineer – Technical Support, Linux, Kubernetes, Mandarin

Sales Operations Manager

• Design scalable enablement strategies that improve partner sales performance through coaching, manager reinforcement, AI-guided practices, self-serve experiences and targeted interventions
• Define clear, measurable learning objectives that align with the business value of the combined Red Hat/Partner solution
• Orchestrate SME input across Sales (incl. Business Value), Ecosystem, Go-To-Market teams and business units
• Drive behaviour change through scalable reinforcement mechanisms including coaching frameworks, peer learning, AI-assisted practices, digital enablement and targeted facilitation, where needed
• Develop engaging and effective assets (e.g. storyboards, scripts, scenario-based exercises and demonstrations) that showcase the business value of Red Hat solutions with key partners
• Partner with technical sales instructors to co-develop a unified enablement narrative that bridges the gap between business value and technical features to ensure a seamless, multi-persona sales experience for the partner
• Measure enablement effectiveness through adoption, behaviour change, business impact signals and partner execution outcomes, iterating continuously based on insights
• Engage with leadership and stakeholders to provide program status updates, seek guidance on strategic decisions and advocate for program support and resources
• Ensure that program and project deliverables meet team standards and are delivered on time, optimizing quality and effectiveness
• Define, track and analyze key metrics that drive business impact and use those insights to improve learning content and delivery methods
• Develop formal networks across Red Hat to influence priorities and objectives both internally and with partners, consistently reinforcing a "Red Hat" mindset

Senior Partner Sales Enablement Coach

Account Manager

• Create and implement account plans to ensure that short and long-term revenue goals are met.
• Lead the extended account team (including technical and services functions) to develop a unified strategy for achieving large-scale business objectives.
• Develop the relationship with Key stakeholders.
• C-level executives connections are plus.
• Develop and close sustainable booking across technologies.
• Accurately forecast and close sales in accordance with company goals.
• Understand customer business challenges and demonstrate how to address them using Red Hat's solutions and services.
• Find new opportunities within your assigned clients.

Sales Account Manager – Telco

Learning and Development

• Dedicated customer service point of contact
• Event management and coordination for onsite delivery, open enrollment and virtual training enrollment
• Red Hat Learning Subscription assignments and demonstrations
• Red Hat Learning Subscription skills path creation and user support
• Red Hat Learning Subscription consumption management and reporting
• Trouble ticket support associated with training services
• Run project management reviews with key stakeholders
• Serve as the interface between the customer needs/requirements/requests and broader services organization; document offering specifications and communicate necessary details to respective customers
• Collaboration with partners to disseminate information around Learning Subscription updates and create broader awareness of training availability and functionality

Learning Experience Specialist

• Contribute code to increase the scalability and reliability of the service
• Contribute software tests and participate in peer review to increase the quality of our codebase
• Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
• Participate in a regular on-call schedule, including occasional paid weekends and holidays
• Resolve customer issues escalated from the Red Hat Global Support team

SRE Engineer

• Lead the research and implementation of advanced algorithms and tools for NLP/GenAI tasks.
• Drive the development of next-generation AI/ML applications in a highly collaborative environment.
• Contribute to the design, implementation, and delivery of AI platform capabilities & agentic solutions from concept to production.
• Design, build, and evolve ML pipelines that cover data ingestion, preprocessing, feature engineering, training, validation, deployment, and monitoring.
• Translate research prototypes and models into production-quality code, ensuring robustness, scalability, and maintainability.
• Select appropriate algorithms and modeling techniques, perform hyperparameter tuning, and conduct comparative experimentation.
• Design, build, and evolve MCP servers and Agents that enable and empower Red Hatters to do business efficiently.
• Troubleshoot and resolve production incidents, root-cause errors, data drifts, performance regressions, or infrastructure issues.
• Collaborate with cross-functional teams, including finance, operations, sales, and marketing.
• Mentor more junior engineers, lead code reviews, and help establish ML lifecycle and quality standards.

Principal Machine Learning Engineer – AgenticAI, GenAi/LLM, MCP, Python/Golang

• Red Hatが提供する次世代コンサルタント育成プログラムへの参加(入社から1年間)
• 他国にいる同じプログラムに参加しているメンバーとの交流(リモートと対面)
• 経験豊富なコンサルタントがメンターとしてシャドーイングやメンタリングでサポート
• 最初の業務内容はベテランコンサルタントと一緒にRed Hat製品を活用したサービス稼働基盤・開発基盤の構築支援に従事
• 上記の支援を受け、1年後に一人前のコンサルタントを目指していただきます。

Junior Consultant, Linux, Software Development

• 入社後最初の1年間は次のような過ごし方を想定しています。
• Red Hatによる全面的な育成プログラム(入社後12ヶ月)
• ベテランTAMと一緒にお客様へ技術的なアドバイス、インシデント調査
• 経験豊富なTAMがメンターとしてシャドーイングやメンタリングでサポート
• 上記の支援を受け、1年後に一人前のTAMを目指していただきます。
• 将来的には、Red Hatが提供するプロダクトである Red Hat Enterprise Linux (RHEL) 、 Red Hat Ansible Automation Platform 、そして Red Hat OpenShift といった、エンタープライズITを牽引する主要なオープンソース技術を身につけ、その知識を活かした業務も可能です。

Junior Technical Account Manager, Linux, Programming Skills

Consultant

• 標準ソリューションの実装に関するプロジェクト責任を負う
• 技術的な側面から顧客を支援する
• プロジェクトの計画と顧客環境の期待値を管理