Customer Support Specialist – Japanese/Mandarin Speaker

Red Hat

Customer Support Specialist aiding Japanese clients with account management and troubleshooting. Collaborating with internal teams to ensure seamless customer service in a bilingual environment.

Posted 6/30/2026full-timeRemote • 🇯🇵 JapanMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for Red Hat enterprise customers globally
Manage initial customer interactions and coordinate communication between customers and internal teams
Perform diagnosis, troubleshooting, and resolution of customer issues
Research customer issues thoroughly and contribute to the team's knowledge base
Work effectively as a collaborative, remote team member

Requirements

What you’ll need

Native-level fluency in Japanese (both written and verbal)
Strong verbal and written English communication skills
Minimum of 3 years of experience in a Customer Service industry
An IT degree or background in the IT industry is a plus
Exceptional customer service skills
A strong passion for problem-solving and investigation
Excellent organizational and time management skills

Benefits

Comp & perks

Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional Customer Service SkillsTime Management Skills