Junior Technical Account Manager – Linux, Kubernetes

Red Hat

Junior Technical Account Manager at Red Hat focusing on customer satisfaction and technical knowledge development. Participates in a comprehensive training program for skills enhancement.

Posted 6/30/2026full-timeSingapore • 🇸🇬 SingaporeJuniorWebsite

Tech Stack

Tools & technologies

CloudLinuxOpen Source

About the role

Key responsibilities & impact

Participate in the FASTER Program, a comprehensive 12-month program designed to provide you with the deep technical knowledge, customer engagement skills to excel.
Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services.
Develop technical skills in the Red Hat portfolio that span Cloud, Automation, Containerisation and AI solutions by completing training programs and attaining industry recognized certifications.
Assist experienced members as they deliver strategic technical and architectural guidance to key customers.
Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.
Respond to customer inquiries and requests, following established procedures.
Document customer interactions and track issue resolution progress in designated systems.
Escalate complex technical issues to senior team members for guidance and resolution.
Participate in internal training programs to develop product knowledge and technical skills.
Perform customer onboarding and account maintenance tasks.
Proactively identify known solutions for common technical challenges.
Contribute to the creation and maintenance of knowledge base articles and documentation.

Requirements

What you’ll need

Passion for open source technology, desire to build a career within the Tech industry
Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs
Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills in an enterprise IT-related projects
Understand fundamental concepts of network communication and configuration
Demonstrated customer service skills and desire to be customer-focused
Effective communication (written and verbal), active listening and presentation skills
Ability to work independently and collaboratively with internal teams and external customers
Knowledge of infrastructure systems, particularly Linux and containers
Security clearance required for customers project requirements
Willingness to travel regularly to customer sites for project work and to local Red Hat office.

Benefits

Comp & perks

Unparalleled Onboarding and Development: Set yourself up for long-term success through our structured 12-month program, which provides you with dedicated mentorship, hands-on labs, certifications, and exposure to a wide range of technologies.
Open Culture: Work in a collaborative environment where your ideas are valued and respected.
Career Growth: Take advantage of opportunities for continuous learning and career advancement within a global leader.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical Skills in ITAI SolutionsNetwork CommunicationTechnical DocumentationAnalytical SkillsProblem-Solving SkillsContainerizationCloud SolutionsAutomationEnterprise IT Projects

Soft Skills

Effective CommunicationActive ListeningCollaborationCustomer-Focused AttitudePresentation Skills

Certifications

Industry Recognized Certifications