Software Maintenance Engineer – Technical Support, Linux, Kubernetes, Mandarin

Red Hat

Software Maintenance Engineer providing technical support for Red Hat Enterprise Linux on hybrid cloud solutions. Collaborate with engineering teams and manage customer interactions.

Posted 6/30/2026full-timeRemote • 🇦🇺 AustraliaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and troubleshooting complex technical issues related to Red Hat Enterprise Linux (RHEL) and hybrid cloud solutions, while maintaining a customer-centric focus. Proficient in Linux operating system management and effective communication in both technical and customer interactions.

Highest-signal resume keywords

Red Hat Enterprise Linux (RHEL) SupportLinux Operating System ManagementFluency in MandarinNetworking and Firewall KnowledgeProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux InstallationLinux ConfigurationLinux UpgradesLinux MaintenanceLinux Scripting LanguagesNetworkingFirewall (iptables)Control GroupsContainersDatabases

Soft Skills

Excellent Communication SkillsCustomer-Centric FocusAbility to Analyze Complex IssuesPassion for Problem-SolvingAbility to Manage Conflicting Priorities

Certifications & Qualifications

Red Hat Enterprise Linux (RHEL) Certifications

Industry Keywords

Hybrid Cloud SolutionsEnterprise EnvironmentKnowledge ManagementClusteringWeb Servers

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Support Red Hat's customers on various network related issues for Red Hat Enterprise Linux (RHEL) and products on hybrid cloud solutions
Diagnose and troubleshoot complex technical problems across different components like Packet loss, bonding and teaming, IPv4 and IPv6, Control Groups, firewall (iptables)
Build on expertise by going through intensive onboarding, including Red Hat Enterprise Linux (RHEL) Certifications
Constantly work on skills to keep up with technology trends and new products and features in Red Hat's portfolio
Consult customer cases with in-house support engineers and developers to promote creative solutions
Contribute to the global Red Hat knowledge management system
Collaborate with colleagues on side projects and contribute to the success of the global team
Manage workload to ensure all customer issues are handled and managed to resolution

Requirements

What you’ll need

1+ year(s) of experience with Linux for the enterprise sector
Professional working experience as a support, sustaining, or development engineer or related experience in an enterprise environment
Linux operating system installation, configuration, upgrades, and maintenance experience
Excellent communication skills, ability to analyze and resolve complex customer issues
Fluency in Mandarin is a must
Ability to work with conflicting priorities and maintain a customer-centric focus
Passion for problem-solving and investigation of complex customer and technical problems
Bachelor's degree or equivalent working experience
Knowledge of containers is a big plus
Knowledge of networking, firewall, security, clustering, web servers, and databases using Linux is a plus
Familiarity with Linux scripting languages is a plus

Benefits

Comp & perks

Participate in several Recognition programs to reward and celebrate success
Open Management Practices, Open Decision Framework, and diversity and inclusion initiatives