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Pharmacist

• Serve as an instructor and subject matter expert
• Offer specialized consultation to other business coaching team members
• Collaborate with assigned Business Coaching Coordinator
• Enhance customer retention and engagement
• Execute complex processes and engage in client-facing situations
• Continuously maintain and update coaching activities within the CRM system
• Compile pharmacy data to prepare necessary reports
• Drive results by aligning opportunities with customer needs
• Oversee all aspects of programs
• Identify potential weaknesses within pharmacy operations
• Work closely with Business Coaching Coordinator to assess customer needs
• Guide in-store implementations
• Develop and maintain a strong understanding of the independent retail pharmacy market
• Provide leadership with insights on industry intelligence
• Create and implement new concepts

Pharmacy Business Consultant

Manager

• Serves as the primary contact for physicians
• Communicates with patient and program stakeholders
• Educates healthcare providers on program services
• Reviews patient charts and ensures completion of required documentation
• Takes full ownership of the special authorization process
• Provides ongoing communication and updates to physicians
• Adapts program elements to meet unique needs of healthcare providers

Field Case Manager

Bilingual

• Communication quotidienne et continue avec le gestionnaire de programme ou le gestionnaire de programme adjoint pour les projets nouveaux et existants
• Coordonner les cas avec les médecins et les professionnels de la santé afin de préparer des soumissions répondant aux spécifications et aux critères spécifiques établis par les payeurs des secteurs public et privé
• Coordonner et gérer tous les aspects nécessaires à l'obtention d'une couverture des médicaments d'ordonnance pour les patients
• Naviguer à travers le processus complexe d'obtention de couverture de médicaments d'ordonnance et remboursement de médicaments coûteux

Spécialiste de remboursement Bilingue, maladies rares

Account Manager

• To manage and coordinate all assigned client-facing activities across NeoHealthHub, ensuring that our clients receive a consistently excellent experience throughout the full lifecycle of their engagement — from onboarding and contract setup through to delivery, reporting, and offboarding.
• Act as the primary point of contact for designated NeoHealthHub clients, building strong, trusted relationships with all relevant stakeholders.
• Ensure regular and meaningful contact with clients, proactively identifying needs and opportunities to enhance value and service delivery.
• Lead and attend client account meetings to report on performance against contractual KPIs and deliver relevant market insights.
• Continuously seek ways to improve working practices and the overall client experience of NeoHealthHub.
• Work closely with the operations team to ensure all appropriate contracts, Statements of Work, and payment terms are completed and in place prior to the start of any project or sales activity.
• Ensure all KPIs are confirmed, clearly communicated to delivery teams, and regularly monitored throughout the contract period.
• Monitor contract renewal dates, proactively initiate renewal discussions, and ensure timely completion of all renewal documentation.
• Ensure clients are professionally offboarded at the end of each contract period and that all records are appropriately archived with the operations team.
• Work closely with the finance team to ensure client invoices are issued on time, purchase orders are received, payments are tracked, and any late payments are promptly chased.
• Manage accrual lists and support accurate budgeting and forecasting activities.
• Maintain and manage the company CRM system, ensuring accurate and up-to-date data entry, stage monitoring, and reporting.
• Update and manage all internal administrative requirements in accordance with set timelines, utilising company IT and data collection systems.
• Ensure all activities undertaken on behalf of clients comply with the ABPI Code of Practice and all other applicable legal, regulatory, and ethical codes at all times.
• Schedule and coordinate client-led product technical training and pharmacovigilance awareness training for Market Access Directors at the start of each contract, including collation of attendance records and validation certificates.
• Work closely with the operations team to ensure all training records are logged in HR files and company compliance records.
• Support planned self-inspection audits of activities to monitor adherence to company Standard Operating Procedures and report any deviations.
• Adhere to all company policies and Standard Operating Procedures.
• Recognise and communicate opportunities for business development across the NeoHealthHub portfolio of services.
• Support the Senior Director of Client Services with business development activities where required, leveraging existing client relationships to identify growth opportunities.

Product Manager

• Serve as the technical lead and product owner for the CRM and client portal products supporting core Group Purchasing Organization (GPO) operations.
• Accountable for the end-to-end technology delivery of solutions built on Salesforce Service Cloud and Experience Cloud, including API integrations.
• Ensure that products are delivered in alignment with business priorities, customer requirements, and security standards.
• Provide coaching and guidance to a cross-functional team.
• Collaborate with IT and business stakeholders to drive continuous improvement and product strategy.
• Develops and maintains product roadmaps that incorporate new features, technical debt reduction, and product end-of-life or retirement planning.
• Manage vendor contracts and service provider performance.

Manager – IT Product Lead, CRM / GPO

Customer Success Manager

• Under the general direction of the designated Manager, the Architect II – Solutions is responsible for designing and delivering IT solutions within the Salesforce / Experience Cloud ecosystem that support the GPO (Group Purchasing Organization) business team
• This role leverages the architectural roadmap and standards of the organization, ensures seamless integration with the existing CRM portfolio, and drives both the resolution of technical debt and the design of future-state solutions aligned to evolving business requirements
• As a key member of the CRM Delivery team, this architect serves as the technical authority for Salesforce platform decisions and provides strategic direction for the continued maturity of our CRM capabilities
• Provides technical leadership and architectural vision for the Salesforce / Experience Cloud platform, ensuring solutions are scalable, maintainable, and aligned with enterprise standards
• Designs and documents future-state architectures that address current business challenges and anticipate the evolving needs of the GPO business team
• Evaluates the existing Salesforce environment to identify, prioritize, and remediate technical debt — improving platform performance, reliability, and supportability
• Develops feasibility analyses, business case justifications, and architectural options — effectively communicating trade-offs and recommendations to business stakeholders and development teams
• Partners closely with the GPO business team and other internal stakeholders to deeply understand business requirements, pain points, and strategic objectives
• Translates complex business needs into well-defined system and platform solutions within the Salesforce ecosystem (Service Cloud, Experience Cloud, and related technologies)
• Works with outside service providers, Salesforce consultants, and vendors to support ongoing CRM initiatives and platform enhancements
• Coordinates and contributes to the development and maintenance of CRM architecture models, standards, patterns, and best practices for use across the CRM Delivery team and broader enterprise
• Provides direction, mentorship, and technical guidance to developers and team members working within the Salesforce platform
• Ensures solution designs comply with established architectural standards, security requirements, and Salesforce platform governance guidelines
• Participates in enterprise-level strategic and operational planning, representing the CRM platform perspective
• Stays current with Salesforce platform releases, roadmap updates, and emerging capabilities (e.g., new Experience Cloud features, automation tools, AI integrations) to inform architectural decisions
• Fosters a culture of innovation and continuous improvement, identifying opportunities to leverage native Salesforce capabilities and reduce custom complexity
• Serves as a trusted advisor and consultant to the CRM Delivery organization on matters of platform architecture and technical strategy
• Provides coaching, mentoring, and overall leadership to direct reports
• Works closely with direct reports on strategic planning, budgeting, resource allocation, and weekly status reporting

Architect II – Solutions, CRM / Salesforce

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts
• Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues
• Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty
• Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners
• Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts
• Assist accounts with questions or concerns while maintaining a professional and friendly attitude
• Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent
• Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health
• Process orders for assigned territory
• Monitor backorder status for accounts
• May gather information regarding assigned territory or accounts and share any necessary information with TM partner
• Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information, which might affect or benefit the account and the Company

Customer Engagement Representative II

Director

• Manage a team responsible for the end-to-end government price reporting process for multiple companies.
• Implement methodologies for calculating and reporting pricing for CMS AMP/ASP reporting, Medicaid/340B pricing, Federal Supply Schedule, and any other government agencies.
• Review and approve Quarterly/Monthly reporting of government price types including reconciliations to systems of record.
• Ensure compliance with all program requirements and data integrity for all supporting systems.
• Responds to all inquiries from federal and state government pricing agencies.
• Responsible for maintaining and updating all government pricing related internal control procedures, Policies, SOPs, and Job Aids on a regular basis to ensure compliance and audit readiness.
• Oversee and fulfill all Federal and state specific pricing transparency requirements.
• Coordinate the activities of both internal and external resources to manage the required data collection and submit all reports needed for compliance.
• Responsible for review and maintenance of key master data utilized within all Government Pricing calculations.
• Work with cross-functional teams to review commercial and business contracts and amendments to assess Government Pricing requirements and implications.
• Support governance and compliance for Legal, Compliance, or Finance as requested.
• Manage relationship with third party government pricing vendor.

Senior Director, Government Pricing

QA Automation Engineer

• Design, develop, test, and support automation workflows using industry-standard tools and technologies
• Monitor, troubleshoot, and optimize automation solutions to ensure performance and reliability
• Create scripts and workflows to automate business processes and document technical specifications for knowledge sharing
• Work with Business Analysts, Architects, and cross-functional teams to translate business requirements into automation solutions
• Share ideas, communicate progress, and provide updates on risks and issues to team leads and stakeholders
• Optimize existing workflows and explore opportunities for efficiency and scalability
• Research emerging technologies and contribute innovative ideas to improve automation solutions
• Conduct testing (unit, integration, and user acceptance) and support debugging during implementation and production
• Participate in training and mentorship programs to grow technical expertise in automation tools and methodologies
• Apply best practices to ensure solutions are scalable, efficient, and maintainable

Automation Developer I

• Own and evolve the product strategy and roadmap
• Lead continuous product discovery with veterinary practitioners
• Translate insights into clear product bets and prioritized backlogs
• Define and own outcome metrics for adoption, engagement, and performance
• Lead product positioning, launch, and lifecycle management
• Incorporate compliance and regulatory considerations into product planning
• Mentor product team members and elevate product craft across the organization

Senior Product Manager

Engineer

• Support customer onboarding and implementation activities, both remotely and on-site
• Configure and install hardware including desktops, laptops, printers, tills, and peripherals
• Install and configure software such as Microsoft 365 and anti-virus tools in line with company standards
• Troubleshoot and resolve escalated hardware and network issues within agreed SLAs
• Act as a key escalation point for 1st Line Support
• Provision and configure cloud services in Azure for customer environments
• Support third-party integrations via APIs, including coordination with external vendors
• Configure system modules to ensure customers have the correct functionality
• Perform structured diagnostics and provide safe remote remediation
• Run Azure Pipelines to support integration and deployment activities
• Use SQL Server to investigate issues and run approved scripts
• Carry out upgrades and post-change validation activities
• Maintain accurate documentation, knowledge base articles, and SOPs
• Manage workload and priorities through tools such as Jira, Halo, Confluence, and LogMeIn
• Attend customer sites to install, validate, and troubleshoot hardware and networking setups
• Work to project deadlines, providing updates and raising risks where needed

Service Delivery Engineer

Data Entry

• Must convey professional communication with physician offices at all times both orally and written.
• Responsible for proper communication and documentation of clarification requests and follow up, including documenting progress in Pathpoint Rx/ScriptMed.
• Answers and resolves internal inquiries within committed timeframes.
• Responsible for making outbound calls to physician offices to request prescription refills and/or to request updates on pending prescription clarification requests.
• Receives written prescription clarifications or refill requests and must verify that information is complete and accurate.
• Complies with all appropriates policies, procedures, safety rules and regulations.
• Understands the physical, psychological and social challenges of specific disease states and assists the patient and Pharmacy Care Coordinators with drug therapy and pharmacy care issues.
• Understand the requirements for inbound image documents, including how the documents should be organized/attached in pharmacy management systems.
• Execute the required steps based upon inbound document type and program requirements for creating patient profiles and/or new referrals.
• When required, maintain answering of main pharmacy line and transfer inbound callers to correct extension based upon reported drug/program.
• Performs other duties as assigned.

Data Entry Coordinator

Administration

• Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems
• Responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
• Liaise with Program managers to ensure copayment KPIs are met
• Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments
• Liaise with 3rd party payment administrator to ensure accurate electronic payment processing
• Establishes and maintains office files, makes appointments and arranges meeting rooms
• Compiles information from various sources and utilizes the information for generating reports
• Audits and maintains various reports specific to business location by checking for errors
• Updates and maintains pertinent business information via computer or department files
• Assists with various scheduled and unscheduled projects occurring in the department
• Drafts and types correspondence and/or presentations to be sent to internal and external contacts
• Responsible for managing multiple projects for many departments within a business segment or across multiple business segments

Administration & Co-Pay Assistant

Security Engineer

• Provides technical leadership for OT network security strategy, architecture, standards, and roadmap development across operational environments
• Designs and leads implementation of secure OT network architectures using principles such as Purdue Model segmentation, zero trust, defense-in-depth
• Plans and leads upgrades to OT network security measures and tools
• Analyzes trends, threat intelligence, vulnerabilities, and regulatory expectations
• Develops, refines, and implements OT security policies, standards, procedures, and reference architectures
• Leads OT network segmentation initiatives
• Partners with network administrators, system administrators, facilities teams, and vendors
• Provides technical guidance for OT asset discovery, inventory management, and vulnerability management
• Contributes to response activities for OT security incidents
• Formulates methodologies to monitor, detect, analyze, and respond to OT network security events

Principal Engineer – Operational Technology Network Security

• Leads the design, implementation, and ongoing maintenance of security controls across operational technology networks, distribution center environments, industrial control systems, building automation systems, IoT devices, and connected operational platforms.
• Develops, refines, and implements OT security policies, procedures, standards, and reference architectures across multiple industrial, network, cloud, and application environments to meet internal and external compliance responsibilities.
• Oversees maintenance of service-level agreements and control performance expectations to ensure OT network security services, monitoring capabilities, and response activities are operating effectively.
• Partners with business, IT, engineering, facilities, and operations leaders to communicate OT security risks, evaluate business impact, and respond to requests for technical guidance, assistance, and information.