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Field Case Manager
Recruiting.comField Case Manager providing support to healthcare providers in Canada. Building relationships and ensuring patient needs are met through communication and education.
About the role
Key responsibilities & impact- Serves as the primary contact for physicians
- Communicates with patient and program stakeholders
- Educates healthcare providers on program services
- Reviews patient charts and ensures completion of required documentation
- Takes full ownership of the special authorization process
- Provides ongoing communication and updates to physicians
- Adapts program elements to meet unique needs of healthcare providers
Requirements
What you’ll need- Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees)
- Knowledge of public or private third-party reimbursement arena
- Bilingualism is an asset (requirement for province of Quebec)
- Previous Case Manager experience is an asset
- Exceptional customer service and interpersonal skills
- Ability to manage multiple tasks and priorities at once
- Comprehension of medical terminology
- Strong analytical and organizational skills
- Ability to engage with a physician and his/her staff as a trusted counterpart
- Excellent time management skills & sense of urgency
- Ability to collaborate effectively with program associates
- Ability to work autonomously in a remote setting
- Ability to communicate effectively both orally and in writing in both English and French
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Registered Nurse (RN)BSc in Pharmacymedical terminologycase managementthird-party reimbursement
Soft Skills
customer serviceinterpersonal skillsanalytical skillsorganizational skillstime managementcommunication skillscollaborationautonomyadaptabilityprioritization