Manager – IT Product Lead, CRM / GPO

Recruiting.com

Technical lead serving as product owner for CRM and client portal products at Cencora. Leading Salesforce solutions for GPO operations and ensuring alignment with business priorities.

Posted 6/2/2026full-timeRemote • Pennsylvania, Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the technical lead and product owner for the CRM and client portal products supporting core Group Purchasing Organization (GPO) operations.
Accountable for the end-to-end technology delivery of solutions built on Salesforce Service Cloud and Experience Cloud, including API integrations.
Ensure that products are delivered in alignment with business priorities, customer requirements, and security standards.
Provide coaching and guidance to a cross-functional team.
Collaborate with IT and business stakeholders to drive continuous improvement and product strategy.
Develops and maintains product roadmaps that incorporate new features, technical debt reduction, and product end-of-life or retirement planning.
Manage vendor contracts and service provider performance.

Requirements

What you’ll need

Bachelor's degree in Computer Information Systems or another related field, or equivalent work experience
7+ years in Information Technology in progressive levels of responsibility, with 2+ years in a leadership or team lead capacity preferred
Strong understanding of Salesforce Service Cloud and Experience Cloud, including platform architecture, declarative and programmatic development approaches, and Salesforce release management
Experience managing API integrations between Salesforce and other enterprise cloud platforms
Strong understanding of creating and maintaining technical backlogs and integrating architecture, new features, and technical debt improvements into a Product Roadmap
Experience supporting GPO operations, pharmaceutical distribution, or healthcare-related business processes preferred
Experience managing or supporting a client-facing portal built on Salesforce Experience Cloud preferred
High-level understanding of several components of IT such as: Product Management, Technical Architecture, Business Analysis, Testing, or Operations and Support
Some budgetary responsibility preferred
Excellent written and verbal communication skills, including the ability to respond effectively under pressure.
Preferred Certifications: Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Service Cloud Consultant, Salesforce Certified Experience Cloud Consultant, SAFe Product Owner / Product Manager (POPM), Certified Scrum Product Owner (CSPO) or equivalent.

Benefits

Comp & perks

medical, dental, and vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
training programs
professional development resources
mentorship programs
employee resource groups
volunteer activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce Service CloudSalesforce Experience CloudAPI integrationstechnical backlog managementproduct roadmap developmentprogrammatic developmentdeclarative developmentSalesforce release managementproduct managementtechnical architecture

Soft Skills

coachingguidancecollaborationcommunicationcontinuous improvementleadershiporganizational skillsproblem-solvingpressure managementstakeholder engagement

Certifications

Salesforce Certified AdministratorSalesforce Certified Platform App BuilderSalesforce Certified Service Cloud ConsultantSalesforce Certified Experience Cloud ConsultantSAFe Product Owner / Product Manager (POPM)Certified Scrum Product Owner (CSPO)